I've been to several sleep studies over the years, and what I experienced at Columbus Sleep Consultants on May 10 was shocking. I arrived at 8:30 PM, was set up by 9:45 PM, and everything seemed fine -- until I woke up at 12:37 AM needing help. I pressed the call button repeatedly. No one came. After 15 minutes, I had to disconnect myself and go looking for staff. What I found was disturbing: not a single employee was inside the building. Every patient was asleep, hooked up to equipment, completely vulnerable, and completely unmonitored. An interior exit door was even propped open with a piece of paper. I waited another 25 minutes back in my room. Still no one. I finally removed all the equipment and left. All the employees were outside smoking in the parking lot. I have video of everything. This was unsafe, unacceptable, and honestly frightening. No medical facility should ever leave patients alone like that. read more

This is for Ohio health sleep solutions in Westerville. You don't return calls or are of any help. I will never use your company again. Learn to return your clients calls and show you care. My sleep study kit was broke. Left you a message. No return calls. I told the doctor who referred me. Waited for weeks to hear from you. FINALLY you called. It was too little too late. I'm looking elsewhere. read more

They used to have their own office but now seem to be sharing a space with a primary care Dr. I came in to the office and saw no signs, the window was closed and it just said for patients of the primary care to sign in on mychart. I knocked on the window since I wasn't a primary care patient and didn't have access to this doctor in mychart, and was rudely told to go to another window in another room (no signage would have told me to do this). Ok. I sign up for a sleep study. I get some paperwork that says that if I cancel within 24 hours of my appointment I will owe $150. Ok. They hire people from a call center in india to do appointment reminders. I received FOUR appointment reminder calls , usually around 7:30 am, for this appointment. I think that's a little bit of overkill, especially after you gave me the written warning. Oh, I've also been a patient here for 8 years and never met a doctor... just a nurse practitioner. Every time I'm there I wait at least an hour for my appointment. Update: Rachel who did my sleep study was really nice. Giving one more star because of this read more

Been working with CSC for 3 years. Here are my opinions: 1. Diagnosis and getting equipment was easy. 2. Getting into a maintenance rhythm was pretty simple. 3. Billing is complicated as their invoices do not have sufficient payment processes and trying to contact certain departments are very tough if impossible. 4. Staff seems nomadic, always changing locations and unsure of procedures or how to work items at the location. 4. Appointments are an excercise in patience. If you have an 8:30a appointment, prepare to have staff open the office around 8:40, take till 9 getting setup and logged in, first taken back at 9:05, seen by Dr at 9:45. Released at 10a. Horrid experience as the whole thing could be 25 min or less. I have waited for 3 consistent experiences to make this review. It is what it is. 5. If there were other options, I would seek them out as this one is a very rough one. read more

I was the only one there for a sleep study and it was creepy. I was given a mask and when I went back for a follow up, that person told me the mask I was given was totally wrong for me. I got another and that wasn't working well. So I got a third one and this time they actually sat down with me and tried different models. Since then I'm still struggling and was told a different model would be ordered for me but it never was. They are bad at returning phone calls and I've had a different person every time I've gone there. read more

Very disorganized, poor service. No proper communication with patient. Most of the time their internet is down and everyone is struggling to manage. Appointments seems to be just a quick visit instead of clear discussion and instructions. No one from the staff (Doctor and Nurse) give full attention to patient in explaining the problem and process. The sleep study center also does not provide adequate service. Definitely won't recommend. read more

Very disorganized, had my prescription sent to the wrong pharmacy and when i called to get it fixed still never received a sleep aid before my test. Place is a joke. Do not recommend 0/10 read more

I'm not one to write poor reviews even when they are deserved but I feel that I need to warn others about my experience trying to get the Inspire device implant for my sleep apnea... 1. Absolutely none of my appointments, equipment pickups or procedures have gone smoothly. Every office visit is delayed and disorganized. I arrived to my 1st appointment 15 minutes early and then waited another 15 minutes for someone to even open the building up. Equipment was ordered, I drove an hour to pick it up only to be told that it was at another facility 20 minutes away.I was told to arrive for a procedure at 8a...didn't go back till 10a, finally finished the 5 minute procedure at 12:30p. Again, nothing went smoothly. 2. After going through all of that, finally found out that my insurance wouldn't cover the Inspire device and no other solutions were offered which is quite disappointing. 3. I finally find another route to take and simply need my patient file faxed to the new facility...Still no response after a week and 5 phone calls. Any option selected in their phone menu goes to a voicemail box that apparently nobody monitors. I even selected the option that I was a doctor's office trying to speak with an air-sucking body with no luck. All in all, a very unprofessional facility no matter which location. I feel like I dodged a bullet that the Inspire device was denied by my insurance. Happily, I am trying the next sleep apnea solution. read more

Great doctor!!! He will take care of his patient make you are taking care of and cover every option for the patient.

I had made an appointment several weeks in advance. After waiting for nearly two hours after my appointment time, I left without being seen. I requested a refund to my FSA account and was advised they would give it to their finance department and I never received a refund. Ridiculous! I would give negative stars if possible! read more

HORRIBLE! Ok, the office staff is very nice and the nurses and technicians are good! But the doctor, wow he's horrible! It's clear he's more concerned with profit than with giving his patients the care they need. He's very rarely on time for his appointments (I've waited upwards of 45 minutes after my appointment time) and he even took a phone call and just walked out during my appointment. He wants to do unnecessary tests such as a second sleep study after a month of using my machine (and 2 months start my first one). If you want a doctor who will listen to your concerns and actually care about you more than money, look elsewhere!! read more

I ended up doing a sleep study maybe 10+ years ago for a problem I was having during the night. That problem was never solved - possibly a side effect of meds I'm on - but I was diagnosed with narcolepsy. I did have trouble staying awake in the afternoon, but I hardly expected this. It was not likely I had apnea as I'm slim and don't have bad sinus issues or allergies. And I did not. Anyways, I ended up with this diagnosis and a Rx for meds to take during the day to keep me awake. They worked fine. I went to the doc once a year for a refill check up. Then the standard treatment changed - to a highly regulated drug I took at night to get excellent sleep. It worked great, too - better than taking something when I got tired. With this I didn't get tired in the first place. Things were going swimmingly until the office started not returning the refill requests in a timely manner or otherwise being responsive. So I would go without meds while the Rx company waited for authorization. Or the insurance company waited to hear back from the doctor's office. And then the regulators allegedly made it so I had to go to see the doc not annually - but with every 3 month refill. The problems here became both the cost (I have a high deductible plan so I pay full price out of pocket for every office visit) - and the office's timeliness. One visit, after waiting 40 minutes to get called back from the waiting room, I got up and left as I just ran out of time and needed to go to my next appointment. AND THEY WERE SURPRISED! Now - my visit literally goes as quickly as they can push me through - like 5 minutes total of their time is what it would take - not that I even really need to be seen. I have found a time (right after lunch) - that seems to minimize my wait time. Less than 30 minutes - like that's acceptable . . . . Yes, this is my biggest pet peeve. I otherwise choose my doctor's by how much respect they have for my time. My dentist is THE BEST and my GP isn't bad. If I could change doc's, I probably would. read more

Do not go here. Like other reviews, very disorganized ( I don't believe the doctor takes notes of appointments). Multiple phone calls to get RX sent to my pharmacy. Gave them a list of RX that I was currently taking, doc never looked at it, prescribed the SAME one I was already taking. Doc took a personal call while with me. Barely looked at me and not very nice once, was totally different when someone else was in the room! Sleep study was done, techs were very nice but were using faulty equipment (wire not able to transmit and didn't have replacement). Had to come into my room while I was sleeping and manually hold the wire to get a reading. Unfortunately my new insurance isn't accepted many places but will definitely try to find a new doctor! read more

Having read recent reviews, I'm surprised and saddened to know that this was what various people received, in terms of service. I don't know who was on staff at the time and if these individuals are still with the office, but my experience was very good. Let's begin with initial contact. CSC was referred to me by my doctor. They made several unsuccessful (through no fault of their own) attempts to contact me. Still, they were kind enough to leave thorough messages each time. When I was finally able to return their call and speak with them, I reached Ashley, who had kindly left the messages. She was very patient and understanding of my scheduling issues and worked with me over the course of a few days in order to get me in at a convenient time. When I arrived, they were prompt in greeting and getting me seen by Jasmyn, who did my initial assessment and was very helpful sympathetic to my uneventful circumstances that led to my visit. Unlike the people who gave earlier reviews, I already own a CPAP, which I was instructed to bring with me. My CNP was Jenna, who reviewed my situation, tested my CPAP and went over all of my options. She made me feel very good about my upcoming appointment and assured me that I would be out in time to resume my hectic schedule. As I was leaving, I stopped to speak with Ashley and set my next appointment with Jameya, who was as pleasant as everyone before her. Before I left, she walked me through every step of the instructions and made sure I had a full understanding before I thanked them all and went on my way. I'm sure that my treatment was not an exception to their standards and hope that future Yelpers prove me right. ...and oh yeah, when you go, as always, "Tell 'em Kenny sent ya!" read more

Do not go here! Chaotic office, they over schedule patients to the point that their waiting room looks like an opioid clinic with every seat filled and wait times for scheduled patients exceeding two hours both times I went. The appointment itself was not with the doctor I'd scheduled to see, was rushed and impersonal. Trying to schedule my sleep study proved to be frustrating and then some. The person who schedules the sleep study was never available when I called and did not return my calls. After wasting several months trying to get scheduled, I decided to cut my losses and take my business elsewhere. Overall my experience with Columbus Sleep Consultants was the worst medical experience of my life. read more

Waited over 50 minutes for my scheduled appointment. Very poor service and disorganized. Doctor took a phone call during my appointment!

I already had one sleep study 6 years ago by another study group The results came back moderate. This is my second sleep The results came back and there were no problems no problems with the Doctor's results because I knew there was a problem getting to sleep and staying asleep for more than 4 hours sometimes staying up for two days only one thing bothers me the bed I slept in looked dirty other than that I have no complaints my health is important to me and all these negative remarks the staff was great explained my next pickup for CPAP and my next sleep schedule. read more

This place could best be described in my opinion as a "scam". I should've known the minute I walked into the office that I should make a U turn, but unfortunately, I did not. There were all types of signs up about medical Marijuana and various CBD supplements for sale. Not an issue - it's just that this exemplified that this practice is only interested in making money. The doctor prescribed a bronchoscopy for me BEFORE I even had my sleep study. The bronchoscopy was only needed to see if I qualified for having the Inspire treatment, which would only be needed IF I had Sleep Apnea. Sleep Apnea can only be diagnosed with a sleep study. In addition, Dr. Samadder prescribed me with Ambien (for the study - just one pill), and he said once my Sleep Apnea was treated, he would prescribe more. He said it wasn't habit-forming. Look this up - it ABSOLUTELY is habit-forming. Lastly, I've been calling their office for the last 2 days now. No answer, and sometimes the phone even hangs up on me. I'm trying to find out how to pay my bill using my HSA card. Looks like all they'll accept is a check. Sketchy, at best. They should waive my fee altogether. Complete waste of time and money. I'm actually considering making a complaint with the Medical Board. DO NOT GO HERE! You have many other options in the Columbus area. read more

Office is very disorganized. I have experienced problems with every step of the process at one time or another including appointment scheduling, excessive wait times, incorrect record keeping and questionable staff competency. Profit over patient care appears to be the priority. There have got to better options for these services in central Ohio read more

The reviews are accurate. Just choose somewhere else. They drag out the process, prescribe old equipment and do their best to get as many visits out of you as possible. Not to mention there sleep clinic needs updated, the beds all have massive dips. Just go somewhere else, your chances of a good experience are drastically better. read more

Do not bother to trust them to verify anything with your insurance, because likely they will not call to verify anything even though they tell you they did. I had quite a drive there and I was told that my insurance did not require prior authorization with my PCP. Then I was told that my insurance doesn't even cover specialists after I get there! They were incorrect on both accounts. They make you sign a paper saying that you are financially responsible for your doctor visit if you fail to update the PCP authorization the following year. Most HMOs require authorization to be renewed on an annual basis but they do not want any responsibility of letting you know exactly when your year is up. They will not contact your PCP ahead of time for you even though you've been patient with them for the year. I believe they do this because their staff is so inept, they can't take the risk of them doing what they should do. It's difficult to find employees now so they probably did not even train them properly. I suggest you look elsewhere. read more

if I could do a zero I would, they gave an address that was not on their website or the menu when you called to find out their locations. I thought well, maybe somehow it was a different location, since that address was not part of their facilities. So I drove to Westerville because they had one listed there and thought maybe that's where I'm supposed to be. They gave me the address of 471 Cooper Rd., THERE IS NO 471 Cooper Rd. I saw a big building that said 477 and I thought well maybe they gave me the wrong address. There was a Columbus sleep consultants office there, but it was empty. I had tried calling them several times with no answer to find out where I needed to be. I finally got ahold of somebody and she confirmed I was supposed to be at the original address that they gave me, I told her there is no mention of that address being a facility. She said well this is where you're supposed to be so I drove back to Dublin and I pulled in to where they told me to go and it happen to be a spine center. I've now been on the road for two hours trying to find where I'm supposed to have an appointment. I called once again and ask for a supervisor and I was told that they work out of the spine center office. But they didn't tell me that, I wouldn't know to go into the spine center Office for my appointment. At that stage if they can't put the right address on one of their locations and don't even put the other location in any of their communication. I certainly don't want be dealing with this company. How do you run a business like this! read more

Doctor is never on time, 2pm appointment, it's now 3:16pm. It's been like this every time I have seen him. read more

Columbus Sleep Consultants - Sleep Specialists Near Me - Columbus, Ohio

They will tell you insurance covers everything, when actually they don't. They just want you to sign up for more services

Go anywhere else for your sleep study. These people are lazy, rude and worst of all they are crooks. My husband has been trying to get a machine and get his sleeping improved for several months and he has to go weeks between appointments despite them having several locations to which he could go. They have scheduled appointments where he has taken off of work and attempted to go during rush hour and was ten minutes late. The doctor was already on his way home. They have refused to disclose his test results until they were paid in full the balance that we JUST received from them. Which is illegal. Not to mention they are intentionally running up our insurance by causing him to have extra nights that he doesn't need telling us that our insurance "requires" it. read more

My sleep machine that I received from Columbus Sleep 8 months ago had a recall of the device that the manufacturer and the FDA has said "Discontinue use of the device and work with your physician to determine the most appropriate options for continued treatment. To continue use of the device due to lack of alternatives, consult with a physician to determine if the benefit of continuing therapy with the device outweighs the risks identified in the "Urgent: Medical Device Recall" letter." After receiving this "Urgent Medical Recall" I called Columbus Sleep as soon as they opened one morning and requested a call back from my Doctor who also prescribed this machine to me and gave me the device in their office. This receptionist immediately stated that I should continue using the machine and "all is good". When I asked how she knows "all is good" when the manufacturer and FDA is saying stop use and speak with your doctor she said that's what we were told to say. I said that I would like to hear this medical advice about my health from my Doctor and again requested a call back from him, she said she would send over a request. She isn't the nicest person to speak with. After calling back a half hour before closing on a Friday (waited over 7 hours for a callback) because I had not received any call and didn't know whether to use my machine over the weekend I spoke with this same receptionist again who said they are busy and it may take till the following week to get a response. I said that is not ok since this is a medical device I have to use every night and this is Friday evening by this point. She finally said she would have them call me after their last patients that afternoon. She also told me this entire recall from the manufacturer and FDA is nothing to worry about since it was one single person in Texas that left their machine outside in the heat that caused the recall. I immediately informed her that was most certainly not accurate and her feeding misinformation is the reason I would like to speak with my Doctor to get facts related to my personal medical situation and needs. Needless to say she intentionally or not misinformed me as I did not receive a call back from anyone, whether the no callback was her failing to deliver the request to the Doctor or the Doctor just not caring enough to call a patient back means either way it is not ok. My experience as a whole with Columbus Sleep has not been great. I have only even met my Doctor one time for like 1-2 minutes and he talked about looking for patients to do an implant surgery, most of my time was spent with his medical assistant which her name was Jenna and she was amazing but this last visit I went and someone else showed up in my room and began talking to me about tests she wanted to run, I told her I wasn't sure if she meant to be in my room but my appointment was with Jenna and she informed me that Jenna is no longer there and apparently no one at this practice bothered to tell me the person my appointment is with left months ago?! In hindsight I very strongly wish I would have chosen to go to another sleep practice not this one. Run, just run away now! read more

I wish I had taken these reviews to heart and did more research before getting my very sketchy sleep study done. And I don't need to get the results from the doctor because their tech already told me, said it was severe but admitted not counting the episodes, and then did the hard sell on equipment for "overweight people with sleep issues". (Their words). I was skinny when the problems started!! I will say that I had an uneasy feeling when I was being hooked up so I recorded the night myself and didn't snore once or gasp for air on my recording so buyer beware, no matter what your real sleep issue is, and even if you don't snore, you WILL be diagnosed with sleep apnea. (Google the annual revenue brought in from that diagnosis.) Get on the wait list for OSU's Sleep Lab, or another reputable hospital based clinic, especially if you know your problem isn't sleep apnea. I'm fortunate my insurance allows for a second opinion. Don't take that chance!! read more

Will not give me results of my sleep study so my own doctor can see them. I signed medical release, I've gone in person. I was told I have to see their doctor to get my results. I paid them for the study but can't get results. read more

Terrible. Scheduling is a nightmare. The cancel and change appointment times. The doctor told me that my c-pap was just until I lost enough weight or qualified for sleep apnea surgery. Very judgmental. read more

I was really looking forward to being able to write a good review, after all they did get me set up with a sleep study and then equipment after. Pros: 1. Sleeping better Cons: 1. It took 3 months from first initial call until I received my equipment. 2. Follow-up appointments are billed to insurance and all they did was take my blood pressure. 3. Trying to get replacement equipment is non-existent. 4. Was billed $700 per month (6 months) as a "rental fee" for a $1,200 machine. Still making monthly payments. 5. About 1 out of 5 phone calls actually result in speaking to someone unless you want to book an appointment as a new patient... so they can get more $ I suppose. 6. Leaving a message is pointless because nobody ever calls you back, even when attempting to make a payment. 7. When contacting another outsourcing company for equipment they submitted a request for ALL NEW EQUIPMENT as if it were my first time, including a new machine. Bottom line, save yourself the headache and find another reputable clinic, and when you do and it's time for new equipment (mask, hose, etc.), buy online and don't let it bill your insurance. The out of pocket payment is cheaper in the long run. read more

Horrible service from this practice. It is very obvious from the beginning that they are profit driven. They immediately set my husband up for not one, but two sleep studies. On our first evaulation appointment, which was in a rented office space, with no Columbus Sleep Consultant name anywhere on the building or door, we were told that he probably did not have apnea, and probably would not need the second sleep study. So they called us to schedule, and insisted that we set up the first, the second, and then a third appointment to get our results. He did the first study. I called multiple times the first week after the study for the results and was told every day that they weren't available yet. I told them that we needed the first results before doing the second. They charge you $150 for cancelling in less that 24 hours, so with it being on a Monday, I had to cancel it by Friday. No results yet, so I cancelled. When I did cancel it they said, we can set you up an appointment to get the results of the first one. I asked for the report to be sent to the referring doctor. They would not do that. My husband spoke with them when they called to confirm the appointment and asked again to have the report sent to save us the time and the drive. They told him there would be no charge for the appointment to get the results. So we decided to go. When we got there, they wanted $75. For 3 copays. One for that day's appointment which was supposed to be no charge, another for the actual sleep study appointment, and a third for the first appointment. They wouldn't see us until we paid. So we paid. Got the results and left. I came home and checked my bank account and found where we had paid, and had to call them to get the money refunded. Why would they charge a co-pay when going in for a study? That's just not right. During that time, I expressed my displeasure to the person with the whole thing. I asked her why we had to come in, pay for an appointment to get the results. She told me it was either that or pay $50 for the report. That is illegal. The State Medical Board will probably be made aware of this practices shady dealings. DO NOT GO HERE! read more

If there was a way to give them a score of Zero, I would. This company gave me a very unscientific sleep study and using faulty data, did not program my new machine correctly. After 1 and 1/2 yrs of no sleep, I've since gone back to using my very old machine. I have never actually had an appt with them - they are like a ghost. They do not return my calls and it is very frustrating. This company should be put out of business. I can't believe that PCPs still refer their patients to Cols Sleep Consultants. My sleep study was a farce and was headed up by someone who did not know his business. The so-called 'doctor' gave incorrect settings based on faulty data to the medical supplier. read more

CSC is the third Sleep Medicine Practice I have been to in 5 years and is by far the best. No practice is perfect, but when I do have the occasional problem with staff or an office procedure, they are willing to actually listen to my feedback and correct the issue. Jenna Chinnock is by far the absolute best Nurse Practitioner I have EVER had the pleasure of working with. She is extremely intelligent and knowledgeable in her field. She is always willing to listen to you, and I have never felt rushed through an appointment, despite their heavy patient load. I say this having seen hundreds of nurses, CNP's, and doctors over the past 30 years. Jenna is a better provider than even many of the Doctors I have interacted with over that time. If you decide to choose CSC as your provider, I would highly recommend that you request to see Jenna. I had been a faithful CPAP user for over two years when I had my first appointment with Jenna. I have a complicated medical history, and had been having sleep issues again. She carefully listened to my story, thoroughly covered my medical history, and ordered a couple of different sleep tests. After the testing, she was able to diagnose my issues and prescribe medication to help. My sleep issues have DRASTICALLY improved, and as a result many of my other health issues have improved as well. We currently have a few small things to tweak out, but I have absolute faith that she will help correct those things as well! Columbus Sleep Consultants is an awesome fit for me, and an outstanding choice if you are looking to correct your sleep issues! I give them (and Jenna especially) 6 out of 5 stars! read more

Columbus Sleep Consultants - Sleep Specialists Near Me - Columbus, Ohio

Horrible service! Beware!!! After you have your sleep study, and they collect your money they don't care about you. The doctor will be on his phone while you're being seen, which is super disrespectful. Not to mention the staff always seems to have an attitude. You have to get a hold of them to track down your machine or forget about ever getting it. They will add you to the schedule and when you show up somehow you're not in the schedule. Not to mention if you cancel they have a late fee. Beware and save yourself the headache. read more

I would like to redact my previous comments about Columbus Sleep Consultants. I originally thought that this practice was dragging it's feet. I have had, to have, multiple sleep studies, because I have many sleep disorders. I am frustrated with my health. There are many complications that have confused me. Dr. Sammader has been painstaking about solving each issue. read more

I have been trying to get this company to send medical records to my current sleep doctor for 2 weeks, and they have completely ignored my doctor's office and me. Multiple phone messages, 3 releases sent, and I've now gone almost 2 weeks without a CPAP machine after using it every day for almost 20 years. It's not good for my health. Do you think this company cares? They can't even be bothered to return a phone call and it is nearly impossible to get a person when you call. Do yourself a favor and find another company. This one obviously isn't concerned with patient care. read more

Office staff is very rude they reschedule your sleep study or follow up appointment and dont call you if you call in afternoon good luck tallking to someone you will get a message stating if its late in day we will return your call the next business day they dont give dr Samadder messages to call you it would have been better if dr chio done it all but he only does the surgery part installing battery this place would have gotten a zero but it wont let you do that stay far away from this place just read reviews then you will see for yourself read more

This place is very unprofessional. When my wife left an appointment in tears is the last straw. Do yourself a favor and go somewhere else.

Absolutely terrible excuse for a practice. It takes them weeks to return phone calls, they never complete required paperwork on time, and they genuinely don't care about anything but money. Take my recommendation and stay as far away from this place as possible. read more

I have been going to Columbus Sleep consultants since March of this year. I have done "several" sleep studies, and still not getting a full nights sleep. I am getting a bit frustrated with the progress, or lack thereof. The office staff and sleep study associates are just about the only bright spot in the organization, so that's what the two stars are for. The communication from the top is seriously lacking. I am ready to seek treatment elsewhere so maybe I can get some positive results and in a more timely manner. I was referred to C.S.C. from my physician, so I will be discussing that referral with him as well. read more