Wow, has this company gone DOWN HILL…read more With no notice they raised my bill. I tried calling them to downgrade (I don't stream movies much at all) and sat on hold forever. Then I took advantage of their recorded voice offer to call me back. They never did. That means that I was sitting on hold that entire time FOR NOTHING. Same thing happened this morning when I tried to call them, still trying to reach them about the same thing, and no response, an no call back (again). Then I look at their web site and they've got notices on there that they have office space and servers available to rent. I guess times are tough now. I can't imagine why with a service decline like this compared to the past. This company used to be responsive and human and real and timely. Now you're on hold for no reason at all (they're never going to pick up) and forever, with raspy, terrible music that's like torture to have to listen to. I'm going to have to find an alternative. This company has LOST ITS WAY. There is NO EXCUSE for leaving customers on hold forever knowing full well you are NEVER going to put a human on to take the call, and you are NEVER going to return the call after offering to. No one needs yet another business run like this, and I'm not rewarding it with my money after putting me through this and wasting my time like this over multiple days.

I can't say enough nice things about this company. Everytime I call the customer service I speak…read morewith happy & helpful customer service reps. Today I spoke with Kate, she was amazing & very helpful. I'd like to think that Suceed treats their employees good & this is why every person I have ever talked to has been GREAT!!!! Thank you Suceed Happy holidays.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Bret Haines is the man! He originally installed both our Dish and our Hughes Net Services 10 years…read moreago. We recently contacted him to install our Starlink system. Even though he is not a representative for Starlink, he installed our system and took us through everything we needed to have instantly faster Internet. Bret is knowledgable, experienced, and professional to the nth degree. As far as we are concerned he is the go to guy for all things satellite related. Five stars for Bret Haines.

Bret Haines, owner of Sierra Satellite, installed star link for us today. He is very professional,…read morecourteous and friendly. He stayed with us until he checked the connection on all of our devices cleaned up after himsel and asked if he could help with anything else. He even set up the app on my phone for me. I would highly recommend him to anyone who needs help with satellite service.

I walked in with box of equipment, dude immediately in front of me to take box. Even though I was…read moreobviously canceling he was on point and helpful in every way. I explained additional problems we were confused about and he took the time to explain and correct $$ (even tho we were disconnected at this point). I was pleasantly surprised by his demeanor and professionalism. I would highly recommend that if you have ANY business with Xfinity go to the store and not using the phone. Your business might actually be addressed.

I was taking my equipment back after being a customer for 20 years and this woman who helped me…read moretells me to take everything out of the box. Are her hands broken? Then after taking it out and logging what I have, she said we need the control panel back from your cameras. I said a senior representative on the phone told me that it was mine and I didn't need to return it. It's not like I want it but I didn't bring it because I was told not to. She raised her voice and told me the cameras are yours and the control panel need to be returned. I tried to explain again that it wasn't my mistake and she raised her voice again and told me that I would be charged. I raised my voice and said you kust be mistaken. Afterwards, I drove home and called Xfinity and they told me that it says right in my bill that the equipment is mine. She caused my husband and I to have an argument and ruined my day. Way to go out with a bang Xfinity! Thought we were buds.

There are few options for reliable internet in our location but Rocky Ridge has been a great choice…read morefor our family. The streaming is perfect for our needs and interruptions have been very very minimal over the last 7 months since installation. They have a good service team who answer calls until late into the evening which is great for a local family business. Never had an issue with billing and their pricing plans are simple and clear with absolutely no hidden nonsense . They even permanently upped our speeds free of charge right at the Christmas season, so even more reason to be thankful for having this great local company around!

If you are looking for a reliable internet source, LOOK NO FURTHER!…read more I have had this provider for several years and I must say, the quality of service is beyond excellent. I appreciate their consistent service, speedy recovery (if ever an issue) and customer support. This small-town business puts larger, corporate providers to shame! THANK YOU, Rocky Ridge Wireless.

You guys are great. Thanks for helping my daughter in Tabor Iowa. She appreciates your ethics and…read moreso do I. You are not offered in my area or I would be signed up. I will be recommending you to all my friends in rural Iowa.

This is by far the best internet service provider I have ever used. Their prices are very…read morecompetitive and unlike many of the large companies are not promotional prices. Having to call my internet company every few months to haggle gets old fast. Internet is provided through DSL so they have a limited service area. The company is very small and a little eccentric. The tech support seems to consist entirely of one guy named Bax who likes to wear propeller beanies (which are for sale on their website). He also has a bird that whistles in the background when you talk to him. However, he is extremely nice, helpful and quick to respond to problems. They have rather limited service areas but seem to be expanding.

Very kind and helpful owner. We stopped by to rent a uhaul here, and he kindly and promptly solved…read morean issue for me. If I had satellite needs I would use this business just because of the nice experience we had with the owner during our uhaul rental!

Did a u-haul drop off. Super nice people. Fast and friendly. Highly recommend them. Best u-haul…read moreservice in Chico.

I was shopping around for Internet providers after I moved about a month ago, dreading having to…read moresettle for expensive and inconsistent Xfinity once again when a friend told me about Further Reach. I'm so glad she did! The service itself has been great so far and the customer service is top-notch. The installer explained everything they were doing while they were doing it and worked efficiently to minimize disruption to my day. These folks really are our neighbors on the coast and care about the quality of their work. I have a remote worker in my household who has had to go work at the cafe in the past due to other companies' outages but who hasn't had to leave the house once since we got Further Reach. That's a win!

Given that I severely trashed our previous "internet service" which provided less than advertised…read morespeeds and was out for a significant fraction of the time, it seems only fair to express my gratitude for Further Reach, the great and reliable service that we replaced our the one with. In this day and age, it seems rather amazing to find such a technically capable company that also appears to have a genuine concern for it's customers, actually lowering it's prices due to cost savings with no decrease in service at one point. Their commitment to providing fast, reliable service at affordable rates for rural customers is truly commendable !

We tried "streaming" but found we really missed the features Dish TV offered. Called Woodfill and…read morefound the prices have gone down and they could install within the week. We're very happy we went back to Dish. Awesome customer service!

Excellent service! They installed my Starlink dish perfectly -- professional, on time, very…read moreknowledgeable and on top of that, great people. The setup is clean, secure, and working great. Highly recommend!