The Feb 19 & Sep 18, 2025 posted yelp reviews are consistent with my recent experience. BL: They…read moreconsistently recommend the industries most expensive parts/upgrades! When questioned, they have pre-rehearsed answers leaving a layperson/novice vulnerable. After leaving the shop with an over-priced invoice, I took there additional proposed recommendations/estimate to the dealership and they confirmed my suspicions. BTW ... Better Business Bureau has them in "Bold Red Font" Customers, beware!

I don't usually leave reviews but after having some recent work done on my 2002 7.3l diesel at…read moreHasting's Diesel in New Braunfels I am making an exception. Long story short, kinda. I called Corey at Hasting's & discussed an overheating issue and a few other items I wanted done to my Truck. He seems very knowledgeable and agreed to do the work but it was going to be a couple of weeks before he could get to it. I was ok with that knowing that knowing that he is a small shop and has a tremendous amount of diesel owners needing work on their Trucks. Part of the job was to flush the Cooling System and replace the Water Pump and Thermostat. After I got my truck back I crawled up under it and started checking out for leaks as can happen after hose clamps are removed. I did notice a small leak where the lower Radiator Hose attaches to the Engine Block. I was able to tighten the Hose Clamp & that resolved that issue. I texted Corey a couple of pics of the leak along with a pic of a very rusted lower Radiator Hose Clamp asking how they could do a complete Cooling System Flush without removing the Lower Radiator hose and why his Tech had not replaced the rusted Hose Clamp during the process, as it was severely corroded. He apologized for the leaking Hose Clamp and gave a long explanation on how "they test the pressure and vacuum test the entire system after performing this type of work," along with stating that "it allows us to till out the system without having to burp the thermostat. We let it sit for 15 minutes before filling. If the gauge does not drop then we fill with coolant." A few weeks later I was returning home from a 450 mile trip pulling a Camper down to the Coast. About 50 miles from home I smelled the odor of Coolant and noticed my Coolant temp Gauge was climbing. It was a Holiday weekend and all Auto Parts Stores were closed. I opened my hood and found that there was a hairline crack in the upper Radiator Revisor adjacent to where the upper Radiator Hose attaches and it was spewing coolant all over my engine. After some assistance from a Mobile Mechanic I was able to get home. The next morning I called Corey regarding the issue. He was very busy, as usual, so the conversation was brief, with me asking him to call me later when he had some time to discuss and possibly repair for me. Around 4:30pm the same day he had not called so I called and left a message asking for him to call me at his earliest convenience. That was almost three weeks ago and still no call. So, I decided to replace the Radiator myself. Upon removing the Radiator I found that his tech(s) had not installed the Radiator Fan Shroud properly. Neither one of the lower tabs were inside of the securing slots. Also, while doing my own Cooling System Flush I could tell that his shop had not removed the Cooling System Block Plugs that also drain the residual Fluid in the Engine Block. This procedure is clearly stated, even in the "Haynes Repair Manual" for my Truck. On a side note, the Factory and the Haynes Service Manuals state to flush the Cooling System as many as 3X with distilled water to insure it is completely free of debris and contaminants. When I drained my Coolant it was VERY brown and dirty so I can only assume that they did not follow this procedure. In addition I am unable to determine if the hairline crack was a result of overtightening the Hose Clamp to the Radiator or excess pressure buildup or fatigue and brittleness due to being the original Radiator. After paying over $1000 for this part of the job I would have gladly paid for them to replace the Radiator had they taken their time to fully inspect everything and do it right the first time. The lack of paying attention to details such as not replacing the rusted hose clamp, and not installing the Radiator Fan Shroud correctly are not what I expected and certainly not what I paid for. I expected a QUALITY job and got much less. I am sure Corey and his Crew have done much good quality work for many diesel Truck owners but I got less that that and no response from him after my message. I believe Corey has too much on his plate and not enough qualified Technicians to perform good quality work. I will not be using them for ANY repairs on my truck in the future. Good luck Corey. You don't need my $$$$ anyway. Beware of quality issues if you use his services.