My cleaning was great! Everything looks clean and smells fresh without being overpowering. The…read moreprice was reasonable, too. I was so happy with the initial cleaning that I've booked a recurring service.

From the owner: Madtown Maids offers a wide variety of both commercial and residential cleaning services to the…read moreMadison, WI area. Providing top quality service, a streamlined customer experience, and extremely competitive pricing.

TL/DR: The staff were friendly and responsive, but the cleaning did not come close meeting my…read moreexpectations at all for thoroughness and comprehensiveness. The long version: I used a cleaning service for the first time and was referred to Kayla's from a friend. The consult was great and all the staff were very friendly. I was very clear on the items that I wanted covered and more attention put on (blinds throughout the house, scrubbing of the tile floors) and was given what I thought was a very reasonable estimate of 4 hours to do a basic clean of the entire house plus the wood blinds. This came to $152 plus a fuel surcharge given my location. For perspectivem we have a 3000sq ft. house, 4 bedrooms, 3 baths, reasonably clean (not immaculate, but that's why I was calling them) and everything tidied up. I received the email check in when they arrived and then when they left. I was super excited to get home to a nice clean house. When I got home, I saw that they had likely swept the majority of the tile, but had not mopped at all. There were many spots in the kitchen and entryway that clearly were not touched. When I pulled the rugs back from the entryway, there was still dirt underneath and it looked like they had been swept around and not moved. I swept and mopped myself that evening. The living room was thoroughly vacuumed and the furniture was given a once over in terms of dusting, but none of the wood blinds were touched. Same for all the bedrooms. This meant that I spend the next morning cleaning the blinds and then, subsequently, repeating the vacuuming and furniture dusting as I had just created more dust on the floors. The kitchen counter tops were clean, but all of the backsplash/upper lip of the countertop that goes up the wall (not sure exactly what that piece is called) was not wiped off. My microwave, however, was very nicely done inside and out. The bathroom floors again were not mopped but likely swept and the toilets were not 100% clean. Mirrors and tubs were done fairly well. I contacted the owner and as well as the crew at 5:30 that day (a Friday) and received a response the following Monday with the response that they were sorry it didn't meet expectations, that one of the employees was having personal issues, and that they would provide an additional free 1.5 hours of free cleaning on top of the "free time" I had already received. I declined and stated that I didn't really receive any "free time". They had sent an extra person during my visit, but apparently only two of them worked and weren't having "personal issues" as stated in the email. It certainly shouldn't take 2 people 2 hours to vacuum, dust, and give the bathrooms a once-over as they did. As a note, I did not receive an email response from the owner. I have cleaned my house top to bottom (blinds and floor scrubbing included) in about 3 hours. This is routinely what I do once a month with weekly cleaning (vacuuming, furniture dusting, tile mop, bathrooms, etc.). I was really looking forward to handing off the deep down, once-a-month scrub to the pro's, and it looks like I haven't found my right "pro" yet. Kayla's Custom Cleaning certainly isn't it. Overall, very disappointed and feeling a little foolish for wasting my money.

As busy professionals with 2 kids life gets hectic. When we let things go too long the dust bunnies…read moreare as big as the toddler. KCC to the rescue. We set up an appointment with Kayla and she came out and talked to us about how much or how little we wanted her crew to do. Areas to focus on and rooms to stay away from. We did a big clean the first few times to get things under control and now they come out a couple times a month to keep us on track. The staff are polite, professional and responsive to questions or concerns. It's a beautiful thing after a long day at work and a 45 minute commute on the beltline with a tired crying kid to walk into a clean home. Exhaaaaallllle. It's worth every penny.

Zerorez did a great job cleaning our carpeting! It was super easy scheduling our appointment…read moreonline. I received confirmation and instructions a few days before they arrived which was helpful. They also gave about a 3 hour window of when they would arrive and called when they were 30 minutes out which was appreciated. We had a few rooms and our staircase cleaned and it was done in about 2 hours. I was impressed they were able to get out a few stains. Overall great experience. I would definitely have them come back when needed.

Zerorez did SUCH a great job on my carpets! We have 2 cats that started urinating in several…read moreplaces, and it was infuriating. Our carpets looked ruined. Zerorez got all of the stains out! I couldn't be happier, and I will recommend them to everyone. The price point was also better than what I expected.

Expensive proposal Did not use their services, also after…read moregiving the estimate they would call every 2 hours to see if we made a decision

From the owner: We started our cleaning business with one simple goal: to provide top-quality cleaning services to…read moreour community. We take pride in providing outstanding cleaning services to homes and businesses alike. We would be more than happy to help you with all your cleaning needs! We offer a wide range of services that can be customized to fit your specific needs, and we also offer a 100% satisfaction guarantee on the services we provide.

Avoid this company. They came late, which was a bit of a problem because they knew I had arranged…read morefor someone to meet them at the house. My friend left after they were in, and shortly after they texted me that they were done, but that their phone was out of batteries so they couldn't send any pictures (but apparently it could make calls?). They then asked for more money that originally agreed to. Because I am too trusting of a person, I paid them via Venmo. A friend went by the house after and said the cleaning was hardly done and that they had missed two entire sections of the house - the carpeted attic and a basement room. He ended up vacuuming and cleaning the house again. I made a few mistakes here: first, not going with a Yelp guaranteed business, because now I cannot get my money back. Second, sending money without verifying what they did. I asked them for less than half of the money back (I would like to use that for a gift certificate for my friend doing their cleaning work), but they refused any refund at all. Don't waste your money here! Go with a more reputable company.

They were excellent, left the place looking spotless, went above and beyond and were a great value!read more