Finally got a call from Comcast corporate the person I spoke with took A real interest in the problems I have had and took steps in correcting The problem. I was impressed with the quick followup, she gave me hope that staying With Comcast would be better in them future. Ken read more

Has the worst service on this earth. You never get an Americsn rep. They place you on hold and never come back. They service is worth than death snd stage 4 cancer. read more

just a background .... AI assisted is horrible. you have to spend 30 minutes plus to speak with live agent over phone that has a successful rate of 60% of resolving the issue , and you are lucky if you get a phone call .. I've been having issues with x1 4k box going on a month, had tech out 3 weeks ago to replace it . spent 6 days with it being resolve with AI assistance, now it's been down 4 days without resolutions. chatted with live agent that scheduled me a service call today 8-10 found out after taking time off work no appointment was booked , chatted again today and told there was 5-7 same day priority appt available . I said yes that will work , then I received an email letting me know my appt is sat 3-5 . this a joke . I pay 330$ month for this . read more

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I'm a senior citizen I've been on disability now for almost since 2010 for heart condition I've already argued several times with Xfinity app causing me to go to hospital almost five times in the last year I call Xfinity the representative tells me that I can get the storm Wi-Fi and the two pods free as a special award and then I find I'm build a ridiculous price I didn't know that I was paying for this equipment I have memory loss problems now I've been trying to get it installment plan where I can pay $50 each month on the big Bill and then pay my normal bill each month but they're not helping me they told me that they would send someone to my house to pick up the equipment they didn't do nothing they they replaced a stream box and said they can't take the equipment I've been calling everybody until I'm blue in the face I haven't been able to sleep now for 2 months because of this I keep going back and forth to the hospital because of my condition the reason I fell behind is I have heart problems you know and they won't help me no one wants to help me at Xfinity yet they say they're they're a great customer service and everything most of the customer service don't know what they're doing they push equipment on you knowing you can't afford it I need help johann d bormet they shouldn't push equipment on people that are old they have no clue what they're doing read more

What is with Xfinity customer service? Why do I have to have them call me back each time? I had to ask a question about my bill and the voice response unit scheduled a call back. Can we just have reps answer the phone and be done? Trying to get a live person is a pain in the a--. I'm paying $207 a month and there is nothing on. I watch YouTube videos and Fox News most of the time. That little scam about hvg to subscribe to the Sports pkg to get Turner CLASSIC movies is ridiculous. 3 more months to go and I'm giving these thieves the heave-ho! I've been with them since 1981! 1981! read more

Service goes out almost daily, not WiFi reliable, so if you work from home, avoid Xfinity, will save you a lot of headaches. Can NEVER get a 'live' person on phone. So much for 5G. One big hoax. read more

Dealing with comcast, Exfinity customer service is a nightmare!! One agent will put you on hold so long another agent comes on and you have to start all over. No help at all. In the past 2 months we have basically paid over $800 and every 2 weeks they shut us off and it takes days of arguing with them to get it back on. Now they are telling us the account was closed and a new one started. Not by me!! I didn't start a new account and they say the serial number on the modem must be wrong, it's not registered yet we have had the service for over 2 years. Somehow they started a new account and we have been on the phone with them all day. I refuse to hang up. They have hung up on us. Horrible!!!!! read more

I just upgraded my xfinity account and am paying $200 per month - dropped Netflix and added HBO Max - and now WITHOUT internet for 2 days. VERY POOR protocol. The CSR's were wonderful!!! The Xfinity upgrade process sucks!!!! read more

If I could rate zero stars I would. I've had Comcast for years, and while they're pricey, they're still better than DSL, right? Maybe not! So I had to get a replacement TV box and go to the service facility on Milwaukee (which has absolutely terrible hours - very inconvenient to get to if you actually WORK) and exchange it. When I finally get around to calling Comcast to get the box to sync up the lady I speak with sends the resync signal to the box, and tells me it'll be a few minutes before any of the channels come through. Not only did the TV box never get any signal, but she somehow blew out my internet modem, too. I immediately call back and cannot get ANYONE on the phone to fix the issue. I am shuffled around to four people and am finally told that somehow my modem is blown out and I'll need to place it as well. Really? Absolutely terrible customer service - they're nice enough on the phone if you treat them OK, but they won't help you fix your issues. And that's really what customer service is. Servicing the customer. If there were ANY other alternative to Comcast other than AT&T for internet I'd jump ship in a heartbeat. Maybe that's why they oppose competitive markets so much. read more

We recently returned to Comcast after having WOW for a few years. We initially switched to WOW because Comcast was always going out on us and the response from customer service was minimal. Well, WOW's rates increased and then a Comcast guy came to our door and offered a really good deal for a bundle of services. He convinced us that Comcast has rectified all those glitches that affected the system and the customer service was now a huge priority. So everyone was very friendly, very professional, etc etc, until we signed up with them and THEN: back to poor service and no responsiveness from the company. The cable box never worked right, and a guy did come out to try to address this. For some reason the remotes weren't programmed correctly, so those were replaced. The problems then recurred and got worse. Watching TV became a chore. Eventually they said we could bring the cable box to them for a replacement--this is after they admitted that the issue was indeed with the cable box. They offered to send a tech to the house--for a $30 fee. Why should we spend thirty bucks when they gave us a defective piece of equipment? My husband went to this facility and waited over an hour for an exchange, and the thing STILL doesn't work right! This is only one tiny slice of our experience. For all of you considering a switch to Comcast: don't !! Save yourself a big headache. For those of you who did switch and think that change is possible and Comcast is worth a second look: it isn't. read more

TWO WORDS.......... EXTREMELY TERRIBLE........ This location sucks. All the employees Suck. Their customer service skills... SUCKS. Nothing friendly about this employees.. If you don't like where you work...... find some place else to relocate!!!! I wouldn't even recommend 1 star. (A Negative Zero Stars if you ask me)... read more

It's going on the 3rd day without internet service in the Canaryville neighborhood in Chicago. First they said they would send a technician. Then they said no there's an outage and there will be crews in the area working on it. Not sure what the issue is. Will be switching to a better internet company. read more

Are you kids me bore through a sewer line I call I get a four hour window for a emergency well I guess you can't rely on you guys for anything but a good ole fashioned screwing thanks but taxes do better read more

Comcast Service Center - Bored through the sewer - Internet Service Providers Near Me - Chicago, Illinois

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Really horrible experience with them as a new customer. Our appointment was from 5pm-7pm. After waiting at home the whole day and realized it was 6:45 and still no technician we called customer service and was told that the technician said he did come and tried calling but got a busy signal. Really? A busy signal on a cell phone? Even so he could've also rang the doorbell cause we do have a working one, which by the way he didn't bother doing. When asked if they can do something to accommodate us for a sooner appointment both rep and supervisor said they couldn't get us anything sooner and we would have to wait until Tuesday which is 5 days away. To top it off they said there was no way they can reach the technician to confirm that he properly followed all procedures to contact us. How can you not have a way to call one of your techs?? This was by far the worst customer service I ever experienced. And I work in customer service. We had to reschedule the appointment for Tuesday and we asked for another 5-7, when we called care again 10 min later the appointment we rescheduled for 5-7 had been made for 3-5! Unbelievable, if we didn't call they would've showed up at the wrong appointment time we didn't request. If you do use this company, be warned. They clearly don't care about their customers or the experience. 0 stars! read more

I just cut #Comcast off, I was with comcast for 8yrs Now I have #TMobilecable it's call #layer3 one of the best decisions I ever made.

Well, I guess it's a good thing I'm moving! I called on 11/13/18 to advise of my move and to set up an appointment for new service. The guy I spoke with was okay, but we had to go over things twice because he or I didn't understand what service I wanted. Ended up, deleting my land line phone and in return, I would get a home security system - installation free - in new location and price of system would be about the same as the phone. Great! He told me he had an opening for Saturday and I was happy and looking forward to it. Saturday came - no one came. No one called. Sunday- same except, funny thing - when I went to my emails confirming my order - they refused to load!!!! When I called Comcast - they said there was no order pending!!! Of course, then the offices closed down and they advised me to call M-F when the sales personnel was working. So - order placed 11/13/18 - supposed to be done 11/17/18 - NOT DONE. Denial of any order 11/18/18. Next call 11/19/18. I am seriously considering going to AT & T or Direct TV. Has got to be better than this!!! read more

Just absolute, pure extortion. The company is notorious for roping you in on a "promotional" price and then threatening you one year later that your rate will effectively double if you do not lock in a brand new magical promotional rate that happens to coincide with your expiring contract. Be sure to also double check your monthly bills after the original offer because it is not uncommon that a $2-$8 recurring monthly charge will show up on your bill. I guess the thinking is they can get away with it because who would dare sit through the abysmal customer service line to recoup $20 or $40 (a year). Well, i did, and i did get the money back and they admitted to charging me extra in error. The reason it's not 1 star or negative stars is that in one year of service there was only one instance of service outage and generally the speed of internet is enough to manage multiple smart devices at an appropriate speed. If there are other, better options, please, please tell me. This is a pure monopoly in Chicago and it's not right. read more

The WORST costumer service I have ever received in my life. One day my internet is shut off. I called to find out my auto-payment wasn't collected. The agent I spoke to was unable to tell me what had happened, confirms all my payment information is correct, turns my internet back on and says everything is fixed. Nope. Next month, SAME problem. My auto payment wasn't collected through no fault of my own. My card isn't expired, my card isn't bouncing, and the agent can't explain what is happening. There is also a PAST due amount? Even though I called the month previous and was assured everything was fixed. On my second phone call to xfinity I'm told my "past due" amount will be submitted to be credited to my account. Well it wasn't credited to my account. The request was denied because, "I need to pay for the services I used". I tried to pay for them. I enrolled in auto pay then called TWICE when XFINITY failed to collect payment. So my internet is turned off for a 3rd time because of this mysterious "past due amount" I'm TRYING to pay. But by the third time I have to call costumer service, I'm not calling to pay, I'm calling to cancel. The first agent I spoke with told me she couldn't cancel for me, she transferred me to a department that also said they couldn't help me. After that transfer I was told I was out-of-district and needed to be transferred AGAIN. he transferred me to the department for consumers with disabilities. Wrong department. AGAIN. Then that department tells me the department I need is closed and I will have to call back the next day. It felt like a huge joke. I haven't even done anything wrong. Your company failed to collect payment, then just jerked me around for 3 months. This is the worst costumer service I've ever received in my entire life. read more

If I could give zero stars I would! !! Unbelievable! !! Just trying to keep their services and transfer to a new location was a 2 day ordeal and in the end, we cancelled because they refused to help us. I really enjoyed having them as a provider however their customer service is terrible. Shame on you Comcast for treating a loyal customer that pays you over 3k a year in such a horrible manner read more

Promises promises promises. None delivered! Save your money, you"ll regret switching!! I do! Horrible service and incompetent technicians will drive you crazy. Stay away! read more

I avoid thus place like the plague, but if u ever have to return or pick up equipment it's horrible. Line is always super long and never more than 2 or 3 people working despite having 8 windows. This place, just like their customer service is horrible. read more

Comcast is one of the worst companies I have ever dealt with in terms of customer service. When I got my services set up, I accrued almost $150 in service credits for missed install appointments, late install appointments and even one service call where the guy lied and said I wasn't home. Changing their name to xfinity won't fix the rot that is comcast, read more

I went into this location to find out some information regarding my bill. First of all, the line was long, and when you get up to a window, the customer service agent had an attitude and didn't provide accurate information. I ended up having the call customer service on the phone. read more

If I could give them 0 stars I would. I could not be more disappointed with their despicable customer service. They should be ashamed of the way they treat their customers. I haven't even paid my first bill yet and they have sent me running into the arms of my old provider. read more

I am extremely upset and disappointed with Xfinity, and this is only my first week of service. On Saturday I had an installation appointment scheduled and a guaranteed arrival time of 1-3pm. The tech arrived at 11am, and when we answered the door and told him he was early and we weren't ready for him and he just walked in anyway. At that point we figured we'd let him proceed but were upset by this surprise. During his time with install, he left to get some equipment and came back into the house without knocking or ringing the bell, simply opening the closed door, inappropriate as far as I'm concerned. He also began moving furniture without mention or asking first, and upon attempting to move a piano by himself without permission, nearly knocked over a precious family heirloom clock that was on top. Thankfully I noticed him moving it from the other room and came in to stop him and help after securing the items on top. We were disappointed with his lack of respect for our home and personal items and our time, and called to make someone aware of our complaint. Unfortunately it goes from bad to worse now. We spoke with a gentleman at customer service who assured us a supervisor would hear our complaint and would call us back within 5 minutes and gave us a ticket number. After 20 minutes no call was received and we were again very upset with the disrespect for our time and business. About 30 minutes after the initial call, we received a call back from a random person at Comcast who said she had a missed call from our number (which makes no sense to us). She stated she was not a supervisor, had no knowledge of our issue, and passed us back to a customer service agent. That agent said supervisor call backs are within 24 hours not 5 minutes and he's not sure why we were promised that. Now, over 48 hours later and I have received no call or follow up from anyone about this issue. Needless to say with a 30 day window to change my mind before I lock in to 2 years with Comcast, I'm finding it very difficult to trust or stay with a company that is unable to provide satisfactory installation, or any form of basic customer service. read more

I went in expecting a really awful time after seeing the reviews, but It honestly was pretty not bad at all. Was nice and cool, had really comfortable chairs, and it was only a 5 min wait. Angel was really nice and had me taken care of really fast and even set me up with some free Sox tickets! read more

It's a dame shame, u can't talk 2 a representative @ the local office, the phone system keeps sending my call 2 the Philippines, & u can't talk 2 a manger/supervisor.They have no idea what they r talking about when I ask about a program package question. All the money they ask 4. Sad, can't wait until they call back, 4 survey. read more

Comcast is one of the worst companies out there. I just canceled my service because I'm moving and was told that I'd be paying a cancellation fee. When signing up for the service I was very explicitly told this would not be the case if I was moving. Comcast will lie to you to get their way. Awful company full of awful, useless people. The internet service might work fine, but the customer service is horrible and the company should be closed due to their shady practices. AVOID comcast at all costs! read more

Yes 5 stars. I can hardly believe it myself. A Comcast sales rep was knocking on doors in my neighborhood last fall. He was looking to sign up people like myself that had Direct TV. The sales rep did a good job selling me, but I was nervous. I went for the Comcast Xfinity package which is voice, data, and TV. The numbers made sense, roughly $129/month for all services. In my case I came out ahead roughly $75 per month after canceling Direct TV, AT&T voice, and AT&T Internet. Installation took almost a whole day. There were no mistakes. My Internet is blazing fast, although I am not a power user. My home telephone service is great. Comcast ported my home # with no problems and I love their HD tv. Direct TV was ok. I don't watch a ton of TV, but like everyone else if the weather is bad, I am on my couch. The problem with Direct TV is that you can lose some or all of the signal during heavy rains or snow. In addition, Direct TV screwed up its arrangement with Versus last year and hence, I missed a ton of my Blackhawks games. Comcast has great programming, all the local stations, tons of sports. I am most impressed with their OnDemand. Their On Demand has access to thousands of hours of programming including premium channels (if you subscribe). Hence, if you want to watch a movie or catch up on the Sopranos, no problem. My slight critiques are, that their DVR's that are included are nor terrific. It is a little hard to fast forward and then stop when you want to. Also, their music channels are good not great. However these are minor issues. Bottom line, I have loved Comcast so far. There were zero negative issues with installation, and I am saving $75 per month. I am not shilling for Comcast and I am not an employee of Comcast. In my case, switching over to them has been 100% positive. read more

I live in Hyde Park and placed my order with a rep. in Tennessee. Having had a terrible experience with AT&T after about 20 years of being a customer, I switched to COMCAST. FIrst they told me there was no such address where I live (2 blks. from the Obamas), even though I have lived here for 11 1/2 yrs.. Did not honor the promotion they offer on the internet,to my area Called the next day and got an open phone with people talking and no one on it. Kept saying "Hello" for two minutes and hung up. Called back and the person told me there is no such address where i live. Somehow got through that and placed an order. Put me on hold for "a few seconds" and I had to hang up after 5 minutes as I was running low in my minutes on my cheap cell phone. Called back and was again told there is no such address where I live. Was told I had to open an account and when I told her that what I was trying to do, she told me I had the wrong phone number. Told her I had just placed an order and they were getting the installation date for me and after 5 minutes I had to hang up. Said I had the wrong number, checked and said there was no information on me, and gave me another number. ' Called and was told there is no such address where I live. Told him when I moved into the place there was CONCAST TV connected and for nearly ten years I had been calling them to tell them to disconnect it. After ten years they finally did. Checked and said I lived in the condo across from mine. Told him I didn't and that I bought the condo from the people that had the TV connection I had been calling about for years. Said COMCAST must have put the wrong address down. Placed the order and verified the price. Told me because I had had so many problems he would drop the installation fee from $79.99 to $39.99. Verified that the cost would be the service and the installation fee. Told me I was correct. Came out and installed whatever they do and I got a bill for what we had agreed was the price, plus $10/mo rental of their modem (never mentioned to me), and the installation fee was only $20, but to have someone come out and install it was $39.99 more. When I called about the bill and to tell them that my TV (Which I had to take with the order to get the internet cheaper) was all analog, no HD. Told them that I had gone to Target and purchased a HD antenna for $19.99 and had as many channels as they were providing, plus they were all HD. Said they would have someone come out to "fix" it, but they could do nothing about my bill. At that point I cancelled and didn't have to pay anythibng as I had only had their service for 6 days. read more

I would give them a negative number if I could! The customer service is AWFUL!!! I was on the phone for over an hour, transferred 4 times and lied to twice. When I was transferred the rep never told the next rep what my problem was so I had to repeat myself every time. Anyway, problem is still not resolved so I'm writing a letter to join the thousands of other complaints about Comcast customer service that are ignored. I'll never use them again. I've had a bad experience using them in two states now. Their service is bad no matter where you live! Basically, I've wasted over an hour of my time and I'm angrier then I was to begin with. Comcast you suck! read more

A sales rep came to our house 2 days ago and wrote a contract for service. The installation rep just left about 30 minutes ago. Avoid this company at all cost, it not, it will cost you!!! The sales rep offered Digital HD for $49 for 12 months on THEIR CONTRACT. Here's what we actually got: NO HD, AND A HIDDEN INSTALLATION FEE OF $29. The sales rep and the customer service rep we talked to afterwards acted as if they don't have to honor their own contract. Guess what? If it were the other way around, they would nail me to that contract. I told Comcast my concerns......their answer was to accept a higher rate or return the equipment. So, they screwed up and I have to burn my gas to give them their equipment back. And I've got to tell folks.....YOU SHOULD NOT HAVE TO PAY FOR HD. And here's why. Broadcast stations like CBS, NBC, AND WGN for example, send their signal out in HD, then COMCAST converts the signal to analog and charges the customer to upgrade the signal back to HD. What a rip off. I'm going back to my rabbit ear antenna (free HD) and Netflix for my movies. BUYER BEWARE OF COMCAST!!!!! read more

Comcast has given me nothing but trouble. When their internet works it is awesome. But when it doesn't, the experience is awful and Comcast will try to blame you. Avoid them if you can! P.S. I cannot understand how anyone would rate comcast with 4 or 5 stars. They must not have been a customer for long enough to know just how bad comcast is when something goes wrong. read more

This place is fuckin Shit ,shitty ass service, order cable over a week still not here ,went in for pick ,didn't have my Shit next day went back in gave me the wrong Shit ,over all I can keep on going about how much I hate Comcast , fuckin suck don't order there bullshit service ,no lie read more

Comcast Service Center - To comcast - Internet Service Providers Near Me - Chicago, Illinois

After having Comcast for a few months we discovered there was no back up battery in the modem. Thinking this was a mistake I called Comcast and in the first phone call they said they would mail a battery. After 3 weeks and no battery, I called again, spoke to two different people after long waits, only to be told that the battery is not included and if I want one it will cost me $35.00 plus shipping. This is the battery that ensures that you have phone service in an emergency when there is no power in the house. Power can be off if there is a fire that effects your circuit breaker box. Power can be down due bad weather. In order to call 911 in situations when there is no power, a back up battery is necessary. For a company that is providing phone service, they are neglecting an essential service. No where in the advertising, during the sign up stage or service stage was it ever mentioned that I would need to pay extra for a battery. During these aggravating calls, I was given the number for their Back Up Battery Sales Team so that I could purchase this essential piece. I suspect that if a company has to have an entire Sales department to deal with this battery situation, they have a huge problem. Unless it is their intention to rip off their customers. I will be cancelling Comcast as soon as possible. read more

This is by far the most ghetto Comcast service office on the south side and what's sad about this location is that you'll see a gang of people who are late with the cable bill. Many arguing about unusual charges when they need to take that out on the people in their house running up the bill with pay per view fights and adult movies. You're having to wait in line for 15-20 minutes because some idiot is being told that their bill was 2 months overdue and explaining to them the late fees. I went to the Comcast location on North Avenue and was in and out of there in a matter of 5 minutes using their automated machine. Not to mention the unprofessional conduct of the employees when they'll shut a window down to take their lunch break when they have high traffic and there's only 2 windows open to handle the backup of customers. The Western location seems to have a problem with their automated system to pay bills since the thing gets stuck and is constantly rebooting itself not to mention it's always slow as molasses. I am going to stick to the North Avenue location since they get you in and out of there and not waste time since they have a separate window for bill payments away from the actual customer service windows. read more

Xfinity Comcast Customer Service is the worst I have ever experienced. They always pride their commercials about being helpful and putting the customer first. Well I can tell you this first hand, that is false. Comcast called our house to let us know that there was a special and for the same price we were paying they would give us Showtime and HBO. Thinking this was so nice of them to let us know we verbally agreed to it. Our bill use to be $80.00. After we agreed to this our next bill was $135. I called the customer service to work out what had happened and they basically told me that i agreed to pay more a month. When i said that was not the case they called me a liar. We didn't even need showtime and hbo. we only got it because it was free. I should of known it was to good to be true. Nothing comes free in life. When i said i wanted to go back to my original price, they said they were not offering cable at that price anymore and there was nothing they could do for me. I told them to listen to the recorded call since they say in the beginning that the call is being recorded and they told me no. They didn't have time to do that. All in all you are terrible Comcast. If I could give you zero stars i would. read more

I went in for the third time in 2/months to see why my bill is so high since I was promised by Hector, one of the managers at the Western location. I originally went to him in Feb 2017. He assured me the bill would be 146.00 with taxes included by March 2017. Since feb, 2017, i have paid them close to 1000.00 !!! Today they wanted another 471.00 out of a 600.00 bill, as they bill 1 month ahead. The rude manager that was there today said you owe this amount. Its preposterous to try to get another 471.00 out of me and I made my frustrations known. She flung my bill back at me and said your cable is now interuppted til you pay it!!! This for 2 tvs and internet. They are ripping people off so badly you can see every customer in the place has a grievance. Im not done with them and ill hold their boxes hostage til they credit me. read more

I had a great experience today picking up my DVR. First, I mistakenly parked in what I think was the employee parking lot and one of the employees kindly let me know that I needed to park in the next lot over. He apologized for the inconvenience. Then the representative at the counter was very friendly and made sure I was all set. Even though the glass partitions at the counter and the number of (comfy leather) chairs in the waiting area made me feel like I was walking into a DMV, I received excellent service and was so impressed. Maybe I came in on a good day, but if this was a result of their hiring and training, I hope they keep it up. read more

for the last week, I've been trying to reach customer service over the phone. Each time, I've been on hold for more than 30 mins before I'm disconnected. So today, i on hold again for 20 mins before some answers. The guy got my information told me to hold while he looks it up, put me on hold, and transferred my call. So sat on hold for another 15 mins before being disconnected. So I call right back, I'm on hold for 3 mins but I couldn't hear or understand the agent. The phone (i'm on a landline) kept fading in an out before the agent hung up again. Now I'm on hold right now. 9+mins. This is outright ridiculous. I'm dropping cable asap. read more