Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Thanks to Thomas and Antonio. They were great and fast to resolve my issue. I am giving them five…read morestar rating. But zentro should have given them all the correct info about the issue as there were two APs but zentro only gave them one. So I have to ask zentro to schedule another appointment. Zentro took two weeks and multiple calls to sent the technicians out to replace the equipment.

Today, January 28, 2026, I visited the xfinity store on 95th western in evergreen park to return…read moreequipment. Upon entering the store, a dark skinned hispanic woman was "cursing", using obscene profanity as she described an encounter she had with a customer. She exclaimed aloud, "that son of a bitch", and continued cursing as her fellow hispanic female coworkers laughed profusely. As we approached the counter, another hispanic xfiniity customer service rep called us a "racial slur" in spanish and though that we didnt know what she was saying.. But, we were well aware of the derogatory language that she called us... I have often heard about xfinity and its poor customer service... But, today I actually experienced it for myself. I did not visit this xfinity store to be called a racial slur by a hispanic xfinity employee. But, I went to the store to return equipment. Not to be called a racial slur!!! If this is how xfinity treats its employees, then I am cancelling my service an finding another internet carrier with better customer service... The behavior of these women was appalling and very unproffesional!!!! I will never return, and I advise all African Americans not to go to this location as these women are unproffesional... SMH!!!

Friendly staff and clean store. Much more competent than the agents over the phone although they…read moredid mess up the name on the account and give out unnecessary equipment after refusing to take it back so now I have to deal with that mess. Xfinity as a whole is garbage nowadays so I had low expectations.

I was on the phone 2 hours 9/25/25 problems not solved. They had added home insurance to our…read moreaccount without our knowledge and when I asked date and verification that either my husband or myself gave permission for the additional they could not produce any. Verizon is not the company it used to be. They offered $50 credit rather than $300 we have unknowingly paid for. Decided to switch to Another company and Verizon wouldn't unlock my phone to transfer. I was with another carrier All day trying to get my carrier switched. Had to purchase a new phone. The store staff are indifferent and not very knowledgeable. I would tell anyone Verizon is not the upstanding court used to be.

Been standing inside here for upwards of 10 minutes and not one of the three employees have…read moreacknowledged our presence. Yes they are working with customers. Not one person pushed to say anything. That is terrible training and lack of common sense in sales/customer service. Side note even if you want to buy something you have to wait in the queue to be assisted so plan on staying here for a long time. They don't move quickly. They are not efficient. Geez I hope I did not make a mistake switching phone providers.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

ITGuy Solutions were amazing to work with, very professional and knowledge. He was able to analyze…read moremy one flat home infrastructure, come up with alternative options for my internet needs but also being economical at the same time. The advise and consultation giving to me gave me a great plan to better service my home with great internet! Thank you!!

Never got back on my inquiry after sending in a request for help with my laptop. Not sure if they…read moreare still in business.

Don't use this company. The Internet is trash. Customer service is trash. When you call and Try…read moreto cancel service they don't do it. They don't care about their customers because you are only a number to them. I mean if you want cheap that's definitely what it is but not good service.

I do not recommend this company!…read more Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company. We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract--even though they did not provide service in our new area. We were told to return the company's phone equipment, which we did promptly. WOW! assured us that once the phones were received, a refund of the fee would be issued in the form of a Visa card. Although we requested a standard refund instead, they refused. Shortly thereafter, they charged our account again, this time claiming that more equipment had not been returned. At no time were we informed that additional equipment was required, and none of the items in our office were labeled with WOW! stickers to identify them. At that point, I was prepared to take the loss--but then another unexplained charge appeared on our account the following month. After five months of back-and-forth, I had no choice but to block WOW! on my business credit card to prevent further charges. This entire ordeal has been both time-consuming and frustrating. If you are considering WOW! for your business, I strongly advise against it. In my experience, the company has not acted honorably, and their practices have caused significant financial and operational headaches.

I came into this store to get customer service for a new account on Sunday. The workers was very…read morecold to us. I felt like very negative energy in the place. I will never go back inside there again.

This is literally the worst store and experience I ever had. I'm soooo upset. The workers talk to…read moreyou nasty and don't help at all. I order a phone and NEVER GOT IT. Please read the reviews never go to this store. I'm making a complaint with 3 different companies against this store. I think we should round up sign petitions and protest at this store. They need to be closed down. They make Verizon look bad as a whole. I will do everything in my power to get this store closed. Truly the worst experience I ever received. I'm so disappointed. I will not let up until this store is closed. They steal, lie and don't help at all. They don't like working

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Courtney was really helpful doing my trade in and making sure I got the right credit information…read moreshe was really patient with me and all my questions!!!

Lack of communication, no regard to customers and the employees are all about sales. Dequan which…read moreis the sales rep that assisted my son with an upgrade on his phone; he wasted our time and money. I wish we would have ordered a new phone through AT&T customer care and NOT inside that store.

I went here for account problems. The provider was able to assist me with reestablishing the…read moreaccount and address the issue. I was glad to have a person who knew their job.