Been w P/M Alarms since 1993 and have been satisfied with the company and staff. Only problem I've…read morehad is with various codes sounding an alarm at various times, for no apparent reasons to me, and having to call the company to find out how to handle the code. They always help but I think the problem may be going through a land line which I'm getting ready to get rid of.

We took over a Vector Security system when we purchased our home. Didn't really need it, but I…read morethought I was doing the previous homeowners a favor because they helped us out. When I met with the sales person, he looked me straight in the eye and told me it was a three-year contract. We zipped through the contract on his phone (it was hard to read) and I believed him when he said it was only three years. Come to find out it was a five-year contract. This is an absolute integrity issue and reflects negative on this company. No one likes to be lied to!!!! We do not use the system. I have been trying to get out of this contract for two years now. They want to charge me thousands of dollars to cancel a service that I don't even use. I'm guessing they can see I don't use it back at their headquarters. Every time I cook, the smoke alarm goes off. I've had Volunteer firefighters show up at my house and it's a mess. I was advised to remove the batteries. Ridiculous! I have begged and begged them to get out of my contract and they refuse to help me out at all. The customer service people are pleasant enough and I try not to get upset with them, but this is literally the worst company I've ever dealt with. If you decide to go with this company, make sure you read the contract because the sales people will flat out lie to your face. I've been waiting for a call from a supervisor to discuss this matter further, but no one is calling me back. Completely disappointed in Vector Security. Would never recommend them to anyone ever. Buyer beware I guess!!!

ADS is now Vector Security in Chattanooga, TN!! Do your homework and review options before using…read morethem!!! The claim to match other companies but they dont. I had offer from Safe Streets for free equipment. Speak to someone and he tells to send offer to him. I send offer and he proceeds to tell me that the company offers old equipment and outdated that he wouldn't want that equipment and that they sell the contract to ADT and the customer service is horrible, and they sell the contract to ADT. Basically all this garbage and beating around the bush to basically tell me that they can't offer me free equipment like the other company. Instead of being Transparent and honest up front, that they wont give free equipment! PLS DO YOUR RESEARCH!! CHECK WITH OTHER COMPANIES FIRST!!! DIRECT WITH ADT WAS CHEAPER THAN VECTOR, PREVIOUSLY ADS. THE MONTHLY MONITORING FEE IS EVEN CHEAPER WITH ADT, THAN WITH THEM!! Like

Don't use ADT! They steal your money. Contract they won't let you out of no matter what. 75%…read moreof balance you owe, My house is selling new buyer don't want to take over contract. I'm stuck paying $670 I can't transfer to my house because I took over this current contract. With $20 a month less payment. Better service. Shame on ADT! Run friends. Run.

UPDATE: So Terrance from "customer service" reached out to talk. HORRIBLE. All he did was say that…read morethere is nothing they can do to help or update. He said that if we can't get it together then we should look to leave ADT. There was an apology, but NOTHING done on the Company side to make it right for us in the way that we were treated. This call, was another waste of time. And we will be leaving ADT as soon as we can without having to pay their exorbitant fees for moving that have never been a part of our experience and this farce of a contract is up. USE ANYTHING ELSE BUT THIS COMPANY. EVEN THEIR CUSTOMER SERVICE REPS ARE RUDE AND DON'T CARE ABOUT YOU. We have been customers for over 10 years with this company. We've moved across the country with them. The past two years have been the WORST experience with these people. Moving once more across town, we are being nickeled and dimed, we were hung up on multiple times, and we were told we now have to move our own equipment. Rude customer service, no customer service, and no care for their customers. When this contract is over, we're out. Rude, careless, and heartless. Do not use, at all.

Their sales rep entered our private property and tried to intimidate us…read more Marketing 101: If your business purpose is making people feel more secure, don't use scare tactics. You break trust when you do that. I would say that this is the least respectable behavior of any local business I know.

I tried to close my account, but the company still hasn't done it. I visited in person and clearly…read morerequested cancellation twice, yet my account remained active. This shouldn't be this difficult. Poor customer service and a frustrating process--customers shouldn't have to repeat the same request multiple times just to close an account.

This company has the most horrible customer service I have ever experienced!! Literally 24 hours…read morespent on the phone (three days of 8 hours each) and they could never figure out why I went from using 90 GB of data a month to over THREE TERABYTES!!, for which I had to upgrade my plan and pay over $60 more per month. I finally figured it out by myself, it was the Amazon Firesticks that were doing it. Now I want to go back to the cheaper plan and the customer service reps keep throwing roadblocks at me. I cannot way to drop xfinity and go with another provider. p.s. My friend works for xfinity and said even he cannot get good service from them. He even opted to pay for his own Verizon cell phone rather than use their free phone!

I was following up on a recent upgrade on a cell phone and a smart watch purchase, as well...my…read moreregular sales rep was out of the office and I met with Josh at this store in Hixson. I had never met Josh before, and he wasn't really making any money helping me get set-up with my new devices, but you could not tell that from the service he provided me, which was excellent. He was pleasant, professional, personable, and, by all indications, knowledgeable, as well. I really enjoyed our interaction and he was able to capably get me started with my new devices, too. All in all, a very pleasant experience (my regular sales rep, Melissa, would have been proud - HA). Thank you, Josh!!

This store deserves the dubious distinction of alienating a customer of 15 years who has a family…read moreplan with three phones. I'm probably done with ATT because of their poor service, and I'd urge others to either avoid them or be very careful dealing with them. My husband took me there to upgrade to a new iPhone. It was his big surprise to me. They totally ruined it in the end. First, they didn't have the phone I wanted so I had to wait for delivery, which was no big deal. I was still ecstatic. But unlike in past situations, they didn't deliver the phone to the store for pick up, but sent it directly to me. Still ok. I did ask if they would set it up if I brought it in. They said of course. So when it came, I happily brought it in expecting to buy a new case and screen cover. The saleswoman I dealt with said they didn't have either a case or screen cover. Who doesn't carry a protective screen covering for a brand new phone? She suggested I order it from Amazon. I certainly wouldn't mind doing that. But, I asked, why didn't the person who sold me the phone tell me that in advance? I could have placed the order with Amazon and had everything I needed by the time my new phone was delivered and brought it all in at the same time for setup rather than having to wait longer and make a third trip there. She actually told me they weren't allowed to suggest ordering from Amazon because they were supposed to push their own products. I looked at her incredulously. "But you don't have the product and won't have it for months." Nevertheless, I said ok. She finished the setup within minutes and told me my phone would have to update and it would take an hour and she sent me on my way. I've never before left an ATT store without a working phone. But my husband and I went out to lunch and an hour later the phone was still waiting for an update. It hadn't even started. By this point I was furious. I went back to the ATT store and demanded to speak to the manager. I wanted to just return the phone. I was told the manager was out to lunch and I'd have to wait an hour for his return. The same person who did the incomplete setup was rude, at one point refusing to even deal with me after that. I was near tears. I'm still near tears now. She finally completed the return and restored my old phone. I still want a new iPhone. Then she also charged me a $50 restocking fee for a brand new phone I never used. So I agreed to that to get rid of the phone and be done with them. But I want nothing to do with AT&T. That's despite a 15 year relationship with them, many other phones and a family account. Btw, just this past weekend, my mother in law upgraded her old iPhone and had a seamless experience with the AT&T store in Winchester. She went in, they did the upgrade, sold her a new case, put on the screen protector and sent her on her way with a functional new phone. That's the kind of service I always had and expected. What I got on Hixson Pike was nothing like that. As I said, avoid this store. They don't care about customers.