Horrible company. The connection cuts out and it is slow. It is expensive as well. Also, Good luck with customer service. Comcast is almost shittier than Trump read more

Zero Stars on this bad Custumer service agent Who totally blew me off I asked him for his first and last name he ENDED The Chat!!!!!!Im a Gold Member been with them For Years and this the way they treat loyal Customers!!!!!Jebestin Is His name I have screenshots of this chat !!!!!!Worst Customer Service !!!! read more

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This review is mostly from Comcast's as a whole, not so much as the physical location in Lompoc. They have a monopoly in the Lompoc area, so no incentive to give a decent product or customer service. Have been a customer here for the last 3 years. Have not enjoyed it at all. The best part of the experience was ending the service here I town now that I'm moving. Overpriced and their automated phone system is so bad, you couldn't make it worse if you tired to on purpose. read more

Wonder why xfinity charges too much? This man driviing an F450 with bald front tires in xfinity truck number 172392 has been parked w8th your truck running while he plays on his phone for over an hour now. Smells bad, and nothing to do???? read more

The only issues I have with Comcast is to call customer service is a nightmare cause they outsource their customer service to other countries but the service at this location is best and the manager Alphonso is great and patient and solves all your issues and handles even irate customers as myself on my first visit to this location due to issues on my account that Santa Maria location did not solve . I highly recommend this office instead of Santa Maria because of this manager Alphonso . read more

Xfinity is the WORST Company! Auto bill and internet is slow and goes out. If I could give -5 stars I would!

6 stars if I could Comcast/Xfinity has improved so much for it's days of having some of the worst customer service around. I visited the Lompoc store November 20th about 1:00pm to exchange and update our equipment plus I wanted to get answers on controlling our costs for service. I was greeted by customer service rep (Nancy) with a smile on her face and a "How may I assist you" question. Throughout the time spent she was courteous, helpful and really wanted to make sure I received the correct equipment and entertainment level that worked best to supply my needs at a price point I was trying to receive. She is truly as asset to your company. If she is an example of the new Xfinity customer service representative then congratulations and THANK YOU. read more

We changed our cell phone service from Verizon. We are saving over $75. a month. Received great service from Eric Cobb. He was fantastic!! He was quick, knowledgeable and friendly. I would recommend an early appointment or get there when they open. Thanks again Eric for your great service!!! read more

I absolutely hate Comcast yet they have a monopoly on services here in Lompoc. The WiFi services and their Korean made routers go down more than Stormy Daniels. Call after call after call after call to the Philippines or their even worse American call center resolves nothing. We need to all complain to FCC to gain any Tran toon on our complaints. Contact the FCC and drop a brief email of your problem and location NOW and stop lining the pockets of Big Corporate America colluding to drive you to their cable services. read more

Comcast is horrible. I hate this slow, over priced service. I love how republican companies can't compete, so here comes the monopoly. Lol I'm paying 80$ for 400 Mbps. What a rip off. read more

Try to avoid using the Lompoc Comcast service center unless you're turning equipment in. This place provides a government office experience complete with long lines and aggravatingly slow customer service. You will save yourself a lot of time utilizing online account management and/or phone representatives. Better yet, cut the cord and research/subscribe to cable alternatives if you haven't already. Unfortunately, residents are still stuck with doing business with them (assuming you use internet) as they are the only decent broadband provider in the area. Their rating comes in at 2 of 5 channels. read more

Really nice reps in office but highly understaffed. Both reps were friendly and helpful but had a line out the door of people waiting for help. After about 30 minutes I had to leave my equipment without a receipt and call customer service to cancel. One of the reps kept his word and called me to acknowledge cancellation and texted me copy of receipt! read more

Liars they liar just to appease you. Worthless. I have harassing phone calls which they said they blocked. Guess what still getting phone calls. LIARS read more

I wish I could give 10 stars!!! Christopher Boyd ALWAYS goes above and beyond for us! He is the best customer service representative I have met in a long time. He truly understands what the definition of service is! He has taken time on his day off to help us with a cable/internet situation and he always has a service attitude when I have to come into the store. My husband and I wanted to show our appreciation by purchasing Chris a gift card and he wouldn't accept it! The cable and internet are ok but if it wasn't for Chris, we would have probably found a different provider for both! Thank You Christopher for ALWAYS being awesome! read more

I have NEVER had such horrible service. And the customer service is just as bad if not worse. I work from home and I had to go purchase a hot spot instead of using my home internet because Comcast is not reliable and they can NEVER seem to fix the problem. I can't pick and choose what days I can work just because one hour my internet works and then extend it doesn't. I won't recommend Comcast/ Xfinity to anyone. Your better off purchasing at hot spot from a cell phone provider. read more

Be advised, if you're my moving to Santa Barbara or Goleta and you're trying to move your service with Comcast, don't bother. Comcast isn't able to service the Santa Barbara area, and best believe that they will stick you with early termination fees, as they've done with me. Per Comcast: "We're only going to charge you $10 per month for the next 29 months" read more

.Dear Comcast: I am not sure when we started dating but when you started spending more time with me on my days off and on the phone, then I spend with my boyfriend then I have to assume we must be having an illicit affair....but it isn't proving to be worth it to me..I miss him. You see, you and I argue on the phone way more then he and I ever did. The $99 bundle turned into a $400 bill in a month!!!! The $80 fees for hooking up service and then the $80 fee for every time they have to come back to fix what wasn't done the first time really adds up, not to mention all the other charges and 'don't tell em about it' fees. When I first met you at your office, you were so friendly! You said someone was going to call me with a phone survey and you wanted me to rate you really well. I said I would because you acted so professional but I guess that 15 minutes was the honeymoon period because after that you started to really take me for granted. The moment you stepped into my home to install your equipment, it was a fiasco. I was on the phone with tech support and she was trying to talk to both of us and you left the house three different times and we couldnt find you? Oh and remember the time you came over and you were covered in tattoos and my father said you spent more time on your personal phone calls then handling the problems with my cable or talking to him. I was wondering why still nothing worked when I got home. Since I have never had all three; tv, cable and internet working at the same time and my phone hasn't worked in a month..should I really be charged the higher price? . Maybe in this town you have the corner market on cable so it is easy to take your customers for granted but where I came from they don't charge to install their own equipment nor do they charge to fix it when they install it wrong. Personally, when it comes to our 'relationship' I don't like my time with you, it is frustrating, irritating, and costly. So I am telling you now the only way you can stay on the friend bench with me is if you and I spend way less time together arguing on the phone and those awful, unsatisfying visits to my home. We may have to break up completely if things do not change soon. One day you will get some healthy competition and you will be kicked to the curb by the majority of your users. Seriously its not me...Its you! read more

The customer service was excellent. He came early and he left late!!! John from xfinity helped us with our cable and WiFi. His professionalism was outstanding. Thanks Again John Szabo!!! read more

I absolutely hate Comcast yet they have a monopoly on services here in Lompoc. They provide a very bad internet service. I'm paying for 400 mbps but the internet speed never gets over 250 mbps. Very Very very bad service. read more

Me and the wife had some issues with the mobile site trying to throw money at xfinity mobile, had to go into the store. Our account was all messed up. It took three hrs to find what the problem was. We finally got it figured out, it was such a small problem. But had everything messed up. Our tech was a guy named Boyd. He went above and beyond. Poor guy sacrificed his lunch break to work thru our problem. He definitely was a God send. Hopefully he gets a raise. Or some recognition from his superiors. read more

Today a tech shows up unannounced IN A PANDEMIC and needs to come on our property to get to our backyard cable connection to replace an unrequested part on the exterior connection. Already a BIG problem! After he leaves our connection functions on one channel only!!!!! Don't try calling and using the call back service to avoid waiting on hold. They call back and disconnect you! TWICE. On-line "assist" is just as useless. If you call back and stay on the line the phone associate can't help you remotely and will gladly send out "another tech tomorrow, AT NO CHARGE FOR THE SERVICE CALL" for a problem that didn't exist before the UNREQUESTED, UNANNOUNCED technician CAUSED it. Gee, thanks. read more

Girls here are super friendly and try to get the services that you need. Avoid beginning or end of month If you don't want to wait.

I don't want to see two overpaid idiots beating on each other, but when the fight came on, we couldn't get any channels above 12. Right in the middle of a Food Network show, the picture froze and a message suggested that I call Comcast to order the package that I pay them to provide, already. This isn't the first time. Don't fall for their package deals, the whole deal is CRAP! read more

Wow, I moved to Lompoc 6 months ago and I was skeptical to come back to xfinity,however thanks to Tiffany and Christopher Boyd I have being super soddisfied . Tiffany took her time to offer me the best package, and she understood my French accent and still treated me equally , very professional and caring. She definitely has management skills, because every time I pay my bill ,I see how everyone ask her questions and she humbly helps, Christopher is also amazing, always professional and kind with management skills ...Great job xfinity to have great humans rappresenting your place because of Tiffany and Christopher I like to keep having an account with you!!! They really make it pleasent to go there, they remember everyone and always solve solutions while waiting in line I get to hear how nice they are w everyone, and I hope you are paying attention to your comments , and reward them in position where they can clone their style to other fellow employees, and keep xfinity with fantastic customer service!!! read more

I have an awesome idea! Correct your hours on Yelp so that I'm not rushing through traffic to get to your store before 5pm. Once I arrived, door states open Mon-Sat. It's Sunday. Way to go! read more

We have been having issues with our data saying that we had gone over a few times.I knew that there was no way but when I would call the 1800 number they kept giving me the run around. So I went into the Lompoc store and they were WONDERFUL!!! Tiffany and Quincy went out of their way to fix the issue and made sure that we were getting the best deal and able to answer all my questions. Thank u girls for helping me out!!! read more

I went to the Comcast service center on N. H St. in Lompoc after having disappointing experience with a phone agent which left me over charged and confused. I knew I could have A better experience speaking to someone in person. Luckily, that person was Tiffany, and she totally helped me turn a negative into a positive. She was so knowledgeable and helpful, and her attitude is what I would like to bottle and market to all businesses that are customer based. Tiffany was cheerful, informed, and the end result was a problem solved and a customer retained. I will be looking to upgrade my security and I will be seeking out Tiffany when I do. By the way, I observed the other gentlemen in the office providing excellent service to other customers. read more