If I could give this company 0 stars I would. If you own a business or residence on Nantucket I…read moresuggest you avoid this company at all costs. My experience has been they over charge, under perform for which they over charge or don't perform at all & bully the service receipts to into paying. I highly recommend you avoid ever letting these people work in your business or home. It's ironic that they are supposed to be protecting you from criminals. What a joke.

From the owner: Our Mission At Wayne…read moreAlarm, we believe in a system that works around people, not people that work around a system. For over 40 years, Wayne Alarm has been recognized locally, nationally and internationally for combining extraordinary customer service with a commitment to meeting and exceeding the highest standards set for the industry. Complete security, communications, fire, long-range radio, access control, and CCTV systems from under one roof are available for commercial, industrial, municipal, and residential applications. Our Five-Diamond certified staff and monitoring station, highest standard UL and FM licensing, and comprehensive breadth of life safety devices ensure you receive the utmost in service from start to finish. Culture At Wayne Alarm Systems, culture is more than just a hiring strategy, company outings, or full health benefits. It's a code for the way we conduct ourselves as a team and as individuals every day. Every person here has chosen to be here and invest themselves in the Wayne Alarm Systems mission. Some principals of our culture include innovation, grit, tenacity, cross-team collaboration, transparency, and being truly mission-driven. The Philanthropy Wayne Alarm believes that giving back to the local community is a responsibility, not a choice.

Avoid Altar Rock Alarms in Nantucket under all circumstances. Altar Rock Alarm installed my home…read moresecurity system and monitored it as well. They committed to an annual inspection which never happened, several times the system went down, Gordon suggest an expensive repair, on a few occasions the daily land line check didn't work Altar Rock never called to check on why. When I finally cancelled the service Gordon became agitated and rude when I explained why I am cancelling it wasn't the overpriced service but the quality and professionalism of Altar Rock. Stay Clear

One of the rudest companies I have ever encountered. Called them explaining that had just…read morepurchased a home and looking for information on various types of alarms which Altar Rock offered. The representative who answered the phone acted like this was a stupid question and when I asked for a general ball park cost range for a certain type of alarm, he stated couldn't even supply one as he had to see the home. Ridiculous. The guy clearly came across as not wanting any new business and acting like he was doing me a favor by supplying me with what little information he grudgingly was willing to give me.

Met with Barry the salesman. He spent a hour going through my house showing me where he thought…read moreare the correct areas to protect my home. He did not upsell and was very matter of fact and professional. I've delt with Wayne alarm years ago as I was a time Firefighter and this company was servicing a residential are. They where then and they still are very skilled at the work the do. Joe was the technician who came and Installed my alarm as promised on the date picked out. Joe was fast and very professional and knows his stuff. He evidently has been doing this for a very long time because he had no issues understanding what Barry and I agreed on as far as placement and execution of alarm Installation. I am extremely pleased with the work Joe did. Joe even got back to me in the early evening to make sure I was happy with alarm and that I understood how to operate it. I did have a couple quick questions and Joe answered them perfectly. Thanks Wayne alarm for everything. I appreciate you making my ho.e extra safe now. To many times do I read about Breaking and enterings as well as home invasions. I and my family feel very safe and yes satisfied with your great work. Thanks again! And thanks Barry and Joe ! You guys are great !

5 Star rating for Ryan Barry and the team at Wayne Alarm. I worked with Ryan for 2 weeks to get the…read moresystem up, running, and passed the Burlington FD inspection. Ryan had to coordinate the service team, install team and then back to the service team so they could be there when the Burlington Fire department could be there for this extremely complicated commercial grade alarm system in a residential home. Ryan was professional and knowledgeable. He recommended a path to get the system working. He understands both the service and installation sides, as well as providing excellent customer service.  My thanks also to Ryan D and Lisa for the communication and customer service. Thanks to Chris from service and both Dave and Joe from the installation team.   Ray Boutin, REMAX Innovative Properties

I called them for help with a service issue and the woman I spoke with was interrupting me, I…read morecouldnt even get out a full sentence before she "mhm" 'd me in a very condescending way. Very poor customer service. She seemed very angry that I called for some reason. Probably going to have to switch companies because I don't want to feel like a burden just trying to maintain my home security system.

Had a very expensive camera system installed that never worked properly! Called and told them…read moreseveral times. Finally had them come take their junk out and installed ring cameras that work perfectly!!!! Beware- you have been warned. The customer service sucks and they did nothing for us on this crappy camera system!!!!

My wife and I are trustees for a 10-unit condo building in Plymouth. We recently hired Standish…read moreFire to maintain the fire system in the building. In our 10 years as members of the condo association we've never been so impressed with a vendor. We wholeheartedly recommend Standish Fire. Our building used the same fire inspector for 15 years and there were issues with our system. I set up appointments with a couple fire inspectors in the area for additional opinions, Standish being one of them. Mike and Peg, the owners of Standish Fire, arrived on time for the initial walk down. They were friendly and professional. Their quotes were much more competitive than our previous inspector. Another inspector I met with was a larger, corporate alarm company who refused to give us a quote because our system required electrical work. Luckily both owners of Standish Fire are licensed electricians. Throughout this journey Standish educated us on our various matters like code and insurance liability we hadn't previously considered or even looked at. They were truly watching out for the safety of the building's residents and business owners. As we explored switching to Standish Fire, the Plymouth Fire Chief sent out a notice to our board about several violations. The notice was sent on a Thursday with a plan to do a site visit on the following Monday. The majority of the building owners agreed switching to Standish Fire was the right choice -- fair pricing, prompt service, having the necessary licenses and having equipment we needed in-stock were all factors that made Standish Fire a clear and strong choice. We were blown away on Friday afternoon when Standish Fire called after we shared the Chief's notice with them. They offered to come over the weekend to install all of the equipment we needed to bring us into compliance for Monday's walk down with the Chief. They had equipment in stock that our previous inspector wasn't able to source for months. They even made themselves available on Monday morning. By the time Monday arrived our system was totally in compliance and everyone was happy. We could go on! If you're in the Plymouth area we highly recommend Standish Alarm. We look forward to working with them for years to come.

From the owner: Selling your home?…read more We can get it ready for resale by making sure your Fire / CO System is compliant with Mass. General Laws Chapter 148, Sections 26F & 26F 1/2. We take pride in all the services we offer from design to installation, cleaning and testing, to scheduled maintenance, troubleshooting and emergency repairs of residential and commercial Fire Alarm, Security Systems, Access Control & Electrical Systems. Our Central Station monitoring gives you the peace of mind knowing your systems are being monitored 24/7 and that help will be right there when you need it most. We have the experience to handle your residential or commercial fire alarm, security and electrical systems from start to finish and everywhere in between.

John fixed all my Printer problems and gave me some good education…read more I can now have help when I get stuck.

Horrible service. The tech showed up and spent 1 hour looking at youtube videos to determine how to…read moredo root cause analysis. WASTE of TIME