Excellent service - very respectful and issue quickly resolved. Highly recommend Javon. He was kind, efficient and helpful. I would definitely hire him if I was looking for someone to do technical services for my company or residence. read more

RUN!!! Can you ever get anyone on the phone? Nearly impossible. And then they have an accent that is hard to understand. And they can't answer any questions. Like: I wanted to discontinue service. How is that so hard? And I wanted to change how my last bill was paid. No one could tell me how to find where I can change the credit card number. read more

Xfinity customer service is the absolute worst. It took me 2 months and several tries with the internet to get signed up. The chat that helped entered inaccurate information. I have been on their phone with the overseas call center 4 times for over 3 hours trying to get accurate billing. The service reps are difficult to understand ( I could hear several non English conversations in the background) and do not have any idea how to change billing information, so continually put me on hold. I finally had to discontinue my current account- my suggestion- and open a new account which took 1 hour 4 minutes. The actual service is basic, sometimes glitchy, but not worth the trouble with poor app and website. read more

Your service is trash. I don't know why your still in town. You always are going down and over charge for trash

If I could give their customer service a zero I would, that's the amount of "customer service" or "technical help" I've gotten. They barely speak English which provides a HUGE communicative barrier between PAYING CUSTOMER and paid employee. The moment there's another option available at my address I will be switching my service whatever the cost. They're service in general is ok but the moment they screw up and knock out your service you "are a valued customer they dinner want to lose" but the outages they've caused in my area two weeks ago have fried my service now and the equipment they provide along with half the equipment that was in my home and hooked up at the time. I now Jacy to deal with the third week having to deal with this while still having no service but the fallback from what is done to my personal devices. And they're response to me every time is " you're a valued customer and we don't want to lose you". read more

Well Xfinity "200 Mbps" This is probably my worst internet provider experience ever. Thank God for Verizon LTE, they are faster and more reliable, at a lower cost. But I wish to have a reliable cable service. I wanted to switch to a lower rate because I was not getting the power! Of course they keep billing me for high-speed even though I was barely getting a trickle at 2-4 mps. All the people that called me and wanted money, even though I wanted to switch to the lower rate, did not help me with the actual unreliable service speed. 80 bucks a month one year contract an unwise choice. read more

Worse company ever! Worse customer service! Their products/apps don't work and it's always down (looking for a connection). I had their phone, internet, cable, and security service and they don't work CONSISTENTLY, EVEN WITH their POD...my service is constantly down. The touchscreen is always down, the cameras don't capture everything AT ALL when they do sometimes work. The internet is extremely slow for the speeds I pay for.. I've been without service more than I've had service, BUT I HAVE TO PAY FOR SERVICES I DON'T RECEIVE!!! the cable box is always down. I have had the modem changed, cameras changed, and touchscreen changed.. but still, have the same issues. I canceled the phone because without working wifi, the phone is useless! Oh, but because I got tired of these issues I canceled the phone just to be told my bill will increase. WHY SHOULD I HAVE TO PAY FOR YOUR SERVICES WHEN I HARDLY HAVE ACTIVE WORKING SERVICES... read more

Most unpleasant, unprofessional and rude call Center costumer service from Mike in Colorado. My husband and I have been Xfinity Comcast costumers for more than 12 years and are moving now. Tried to cancel the account utilising the automated system during Covid. Still got bill. Talked to Xfinity call Center representative Mike in Colorado to clear things up. After learning we are closing the account and we don't have " his company's equipment " any longer Mike got very rude and unprofessional. His tone and words became more aggressive and demanding. Mike kept forcing us to tell him " where his company's equipment " now and even after receiving the answer that " it's not available any longer " he kept drilling repeating his mornings favorite " I'm asking you for the third time - where are now my company's equipment???!!!" It's sure sounded like it was very possibly could be the end of the world for Mike and we were responsible for this. After bullying and lecturing for a while he informed us that we will be getting a bill for his " company's equipment " since we failed to return it. Unfortunately Mike couldn't provide us with the amount we owe for " his company's equipment " but he sure made every effort to make me feel sharing my experience with Xfinity call Center online and with the community. And based on other reviews - my experience is not just one exception for Xfinity costumer service. read more

worse customer service of any service company I have ever dealt with. unable to get to live person through automate system. spent a total of close to three hours on phone no live person. went to store they said the issue needed to be dealt with by internet. do not have internet because Xfinity unable to set up proper connection using 4 different technicians.tried setting up ACP because I could not hold internet connection on my Xfinity mobile phone. employees unable to assist. when first purchased phone went to store for help. was told "I am not here to teach you to use your phone"!stuck in 2 year contract.. no credits when cable is out for days. over charged because not informed properly about all steps for autopay. employee put in wrong bank account number. in of notifying me that an error was made they suspended my cable and put up rude notice on myTV screen---suspended cable pay your bill. Jan to go to store with receipt to prI've receipt. told about wrong info put in. gave new account number and repaid bill that same day. was charged late fee as well as reconnect fee. to top I received negative report on credit score. that was not repaired. each time we are forced to go to the store to have an issue resolved we wait at least 1/2 hour. getting even more pissed over their unresolved issues. then they want to know why we are so angry. at this time I am planning to wait out contact for mobile phone DECEMBER nobody related to that contract plan to renew all going to another provider. in the mean time I have purchased antenna to hold some type of television watching until I am able to contract with new phone service and internet provider. I would rather live with no personal internet or cable service using only floating wi-if on my phone and antenna TV than deal with the useless people and lack of good equipment and service provided by Xfinity. long for the day of CABLE competmotion. this company is very poorly run and should not be permitted to over charge and decI've it's customers any longer. we deserve better service! just try to reach someone live in customer service to resolve issues and complaints--especially their mistakes. not able to get into their app to see and claim rewards. of course they are unable to help. Xfinity keep your rewards and I will be discontinuing our entire relationship at the end of this billing cycle. yea after 43 years of your BS. I am the last holdout of my social circle in this town as well as friends and family in other locations. you would think I would have learned by now.. by the way my official rating is 0 stars however they would not except a rating with no stars. I have never ever recommended Xfinity and NEVER EVER WOULD. take care and chose another internet and cable and mobile phone service you will be glad you did read more

They are the worst in customer service. They simply do not care any more about their customers and their representatives don't help you in a consistently satisfactory manner. I wish Verizon was in my area. read more

Comcast ripped me off 53 dollars and some change! Here is the story. I canceled my service before the 30 days were up and I received a bill that I owed them! Ha yea right! I thought I was covered because of the 30 days money back grantee. Check this, I did some research and found out that somehow or another they have down in there computers that I ordered a WWE paper view wrestling show. Get this though. I know for a fact that neither Me nor my girl watch wrestling in fact we hate it cuz its some fake stuff! I was on the phone with these people and they insisted I did order it. Thats what they do to you if you cut them off before the 30 days is up. Thats their catch 25! And get this I still have to pay it. In fact they sent me to collections and have 28 days to pay it before it goes on my credit report! Now is this fair? Im out of work why would I try and order some stupid WWE. They will screw you over do not get their service! read more

This is the worst service ever. My moms phone service has been out for two days, a service tech came out this morning at 7;30 am and by 9;00 am they don't work. She tried calling them on her cell phone and they tell her to push numbers (she doesn't know how to get her keypad up) she was crying because she was so flustered then they told her to check her plugs and the modeum...get real people she can't get on her hands and knees to do a job that the service tech was supposed to do...I She pays out the ass for their service of TV Phone and Computer internet. I got on my cell phone trying to get some one out again. They were in the Philippines and i couldn't understand them for one thing, plus it took them 42 min to try and get a service tech back out. This is very important as she is 90 and her life line is connected to her phone. Why is it so hard to get service tech's?? total bull shit!!!! read more