I recently relocated to the Carmel area. Nursal Matsu and Tricia Cruz made the process of opening a…read morenew checking account at the Carmel Rancho Lane branch of Fremont Bank both very easy and a pleasant experience. Both are very professional, knowledgeable, efficient, personable, and have a fun sense of humor. All my questions were answered. The office is conveniently located near the intersection of Hwy 1 and Carmel Valley Road. I look forward to doing business with this office and highly recommend them! Thanks again for such a positive and seamless experience.

Zack at Fremont Bank in Carmel went out of his way to help us avoid an hour's drive to Carmel…read more Thank you Zack!

Great service and very helpful. I had an amazing experience at this location. Just recently became…read morea member and don't regret it.

There really is something to be said about banking with locally owned banks. They know you, you…read moreknow them, and they take the time to give you a call or send you an email when you've made a mistake that could be costly in more than a Monetary sense. Marjorie is a lifesaver and all her staff couldn't be nicer.

Edna answering the phone was like a breath of fresh air! I…read morewas trying to wire money to my daughter and had been turned away from my branch as well as all the others in Salinas and Monterey. I had no idea that such a transaction required an appointment with a banker 24 hours in advance (at least!) Edna said come on in, so I drove from Prunedale to Carmel at 3:00 and was greeted by Betty who handled the wire efficiently and graciously. Plus they have a great parking lot with ample spaces! Tempted to transfer my accounts to this branch. Such a welcoming bunch

I went into the bank to asked if I can park on the handicap space one of the cashier she was very…read morenasty with her mouth I was talking with other cashier lady .where is her customer service if she is that way I don't want to do business with Wells Fargo Bank at all

They're really nice here, happy to help me every time. The atm is also always working. Thanks!read more

Jay is great, Ev and the team take great care of us. The bank manager is very friendly and…read moreconsiderate as well

Been with US Bank over twenty years ran 10"s of millions of dollars through their bank over the…read moreyears. Sold my business and started doing business at the Carmel branch and was stopped from wiring my own money, Asked to have the Manager call me instead I was given a thirty day notice that they were closing all my accounts. Given no reason just a letter. Thanks US Bank, Carmel!!

The assistant manager is rude and unprofessional. She refused to cash a check from their bank to me…read morebecause I did not have an account there. I guess the amount was too large. This may be policy but the way she handled it was absolutely unacceptable. Offer solutions, offer the client the option to open an account, no solutions were given except go to your bank. I wouldn't put my money with these guys. never give it back or let you spend it.

Polite professional customer service by the staff in this Schwab local office. The customer service…read morerep was besieged with clients lined up for her attention but handled the queue expertly. Very impressive. It's a small office and the building is older. Frankly most bank branches in the county are more modern and (physically) accommodating. I would expect a little more from an investment brokerage. Dinged the one notch for the odd building set up.

We have been a client with Schwab for many year. Recently we have been unable to contact our local…read morerepresentative, Linda, by phone. Their local phone number never gets answered instead it switches you to their General number. I ask them if Linda is still with Charies Schwab, and they check the directory and tell me she is not listed. Fidelity is far more easy to work with, therefore we will mostly likely transfer our account to Fidelity. Too bad as Linda was an excellent advisor.

Service was impeccable. Both the service provider and the branch manager gave me 5 star service…read morewith a personal touch. Extremely pleased/ competent/ friendly/ knowledgeable/ helpful. It's great to have a local branch with quality service providers.

Quick in and out. Teller, Rozy, should get 5 stars for her…read morecustomer service. Signed, Randy O.

Not the biggest fan of Mr Dimon but I am a big fan of Chase Bank at Country Club Gate Pacific Grove…read more, especially Ms Grover .When they closed Chase at Lighthouse PG I begrudgingly drove across town to my new bank locale , walked in and was welcomed immediately by 3 or 4 employees . One from the tellers zone waved me over and as I approached her I began to lament the closing of the branch on lighthouse . She stopped what she was doing and just listened. When I was finished venting she asked what can she help me with . Just need cash I said the ,the auto teller outside doesn't work . She could tell I had my jaw was a little twisted by now .She immediately produced the cash I wanted and as I turned to leave she stopped me and said By the way Mr Grover we have the same last name ! I stopped dead in my tracks we had a great conversation about our last name /possible relation of which I won't bore you with but just as a new customer walked in she stopped ,said gotta go ,let's talk latter . Destiny forced me into that bank at which I Rec'd great service and found maybe a long lost relative. Never met another Grover first hand . Jamie so so, Ms Grover ,Five star employee !! Had it not been for her I would have changed banks .

The Chase Bank across the street from…read moreAugustinasDesignerBoutique is where I bank The staff always is greeting me by name and a smile ! This particular location I can speak very highly of ! Efficient and Professional