I've been a Chase customer ever since a long time. Came here on Halloween cuz I needed a money…read moreorder because I left my checkbook at home. Actually the agent was able to print three checks for me for three bucks. Not bad. I was unaware of this service and I was glad for their customer service. The location has plenty of parking and nice, courteous and well-informed people working here. At least. That was my impression for the one time I had been here cuz I normally don't come to this location.

Chase branch on Hopyard, in Pleasanton California. Entire…read morestaff is always very friendly and professional. NEVER a long wait or bad experience with Chase at this branch or it's other locations. I have had business with other banks other than Chase, but this Chase branch as with their other branches tops all other banks. Thank you, Chase!

The clerks have always provided excellent service. Because of a fraud event, I recently met with…read morethe bank manager to change all of our accounts, order new checks (4 to 6 weeks) and rush order what I thought were two new debit cards for my wife and me (48 hours). Two days later, only a single debit card for me arrived. This left my wife with no way to purchase gas, groceries, etc. I wish the manager had told me my wife had to rush order her own debit card.

I've asked wire transfer and clerk told me a banker will help me in 5 minutes and nobody came to me…read morefor 30minutes even after a customer who was getting consult from a banker left. Just ignored and waited for 30 min without any update or any further information.

This branch is conveniently located in one of the busier shopping centers in Pleasanton. Each of my…read morevisits here have always been very pleasant, so based on a handful of negative reviews, I'd venture to say that they now have the "A-Team" in place! You are greeted upon entering, and there has never been a line longer than 2-3 people. That is unheard of for any Wells Fargo branch in San Jose. If you've ever been to the Eastridge branch, you will be able to relate. Aside from all the ridiculous fees Wells Fargo continues to charge me, there is really no reason for you NOT to visit this branch. Just make sure that you use a Wells Fargo ATM when you withdraw cash. Otherwise you can rack up close to $5 in charges for a single ATM withdrawal **Wells=$2.50 + Non Wells ATM=$1.50-$3.00**. Pretty soon charges will hit a total of $10 to withdraw $20! Plan accordingly my friends! "I'll BE BACK!"

​Wells Fargo is an absolute joke of a bank. They are forcing my account closed and flat-out…read morerefusing to accommodate an incoming refund--even if it arrives BEFORE their strict June 22nd deadline. They are completely ignoring the fact that I am the victim in this scenario and just refusing to help whatsoever. That's how trash they are. ​To make it worse, a lady representative from the local branch called me while I was literally inside Bank of America paying my rent to badger me about a negative balance. She tried to threaten me, claiming Wells Fargo wouldn't recommend me to another bank and that I'd have a hard time opening an account anywhere else. I told her straight up, "I've been with Chime for 7 years before you guys, and they don't treat customers the way you guys treat customers. I got to go," and then I just quickly hung up on her. There is absolutely no way I'd ever go back to their garbage company. They completely deserve their terrible 2.5-star average. Don't waste your time with them.

Came for a service. The speed of the service could have been improved…read more Just because the system was new, did not mean the representative had the customer waited while she was figuring out how it worked. Much to be improved.

They have terrible customer service, lines are long no one said to the customers sorry for keeping…read moreyou waiting, a lot of the bankers were just seating in their office talking on their cell phones. I was there few days ago and waiting in line for over 20 minutes and they only had one cashier attending to everyone. They never once said sorry for keeping you guys waiting, untill i told them to send more cashiers to attend to the customers , the Chinese lady who is at the front was trying to do her best. But still terrible customer service, i told this bank I will be writing a review on how bad they treat the customers, well here we go. You asked for it. Go to the Blackhawk Bank of America they deliver excellent customer service always and they are always helpful and the bankers in the cubicle do come out to help when lines are long. I wish I can give zero stars.

Awful people and awful company. They instructed me to deposit Treasury checks for an ERC refund on…read morea closed business that I banked with them on. They promised the funds would be available in 10 days and gave me a deposit slip stating that. However, the funds never became available, they froze them and then closed my account, closed my personal account, and closed my personal credits cards, taking my cc points/money and dropping my credit score 20 points. For 6 weeks their representative lied to me stating that they are fixing the problem and will get my accounts reopened and my funds available. He also lied and said Michael would be calling me shortly to explain everything, which never happened either. Nothing the bank representative told me was true. I just received official Bank of America correspondence in response to my CFPB regulatory complaint that they reviewed my issue and determined everyone did everything correctly at BofA and I will not get my funds and need to contact the Treasury Department. This bank gave me erroneous information, causing me damages, then lied to me for 6 weeks, took my money, and walked away from me. Awful company and horrible people there. I will now need to sue them for the damages their constant lying and caused me.

this is probably the worst bank I been to. I came in to cash a few check which I normally do at…read moreother bank through out the East bay. Usually it goes smooth, just slide my debt card , put in my pass code and done. Here at this bank I was being Stereotypes by Wening Chen. She question my transaction and ask for my ID. (what?) ok fine never been ask about it before. I hand over my ID and she ran a black light to make sure my ID was real? Why? I have my debt card and passcode. I also deposited a few business checks before cashing personal check. This bank made me feel like a criminal with my own money. Thanks Wenying Chen I'll make sure your name get attention and you pissed me off!!

I first heard about this company through my dad, who had nothing but positive things to say about…read morethe way they treat their customers. After banking with them for several years, I can confidently say my experience has been just as exceptional. This will now be my second auto loan through them, and once again, they exceeded my expectations. Not only do they offer some of the best rates available, but their team is also professional, knowledgeable, and genuinely committed to helping their customers throughout the entire process. I especially want to recognize Vinisha Patel for the outstanding service she provided. Her professionalism, attention to detail, and dedication to customer care truly stood out. She made the entire experience smooth, stress free, and informative from start to finish. If you are considering purchasing a vehicle, whether through a dealership or a private seller, I highly recommend reaching out to them before allowing dealerships to run your credit multiple times. Being pre approved ahead of time gave me confidence and negotiating power throughout the buying process. It allowed me to focus on finding the right vehicle and securing the best deal without unnecessary pressure or repeated credit inquiries. Having financing already in place puts you in control and makes the entire car buying experience much easier and more enjoyable. Thank you again to Vinisha and the entire team for providing such excellent service and making the process seamless. I truly appreciate the confidence and peace of mind you gave me during such an important purchase.

"The service is always excellent, and I love visiting this location. The staff is friendly,…read moreprofessional, and always makes me feel welcome."

The bankers on this site are really nice, patient, and efficient. Delilah Chen helped my parents…read moreopen personal accounts and guided them through all the options and documents step by step. This East West site is a great choice for personal banking. Very friendly to the seniors. Highly recommend!!

Early this morning, I received couple of calls from a guy saying that he is calling from the bank…read moreand there is credit card fraud and else. he provided his name, Frank Liu, employee number, phone number, the credit card number that he said someone applied using my information, the recent transaction...and insisted that I need to go to their SF branch to solve the problem. Sounds like a real. I didn't provide any personal info to him instead I called the branch I know in Pleasanton Ranch 99. One of the representatives answered my phone immediately and we talked about the situation. She checked the system and also called the bank credit card service department and found out this Frank Liu from SF branch and the whole credit card thing are spam. I'd like to give Pleasanton Branch 5 stars for their work efficiency and accuracy.

Chase wealth management personal never following up with why my CLOSED FR account was showing up at…read moreChase as of June 2024. Chase should not be pull data from closed account from another bank they acquire.

Completely unhelpful people, my debit card was working before I came into this branch and not only…read morewere they unhelpful but they made my debit card stop working after I left the branch. This is their service for 20+ years of loyal customers. No wonder people are switching to better banks.

It's getting hard to find a bank that it open on Saturdays. Wells Fargo on Tassajara Road in Dublin…read moreis open on Saturdays! Yay! The two Wells Fargo branches located in my town of Pleasanton are no longer open on Saturdays. So now I have trek over a neighboring town. It's not too far. I'm just glad I can still come in on a weekend.

I have good experience with Wells Fargo bank and I have been a customer for over 20 years…read more However, my experience was not good with banker at this branch. You may not get to talk with a banker even if you have an appointment.