Brandon Blalock was amazing to work with on our loan. He was so on top of everything, communicated quickly, answered all our question, and is just a great person to work with. read more

Brandon Blalock was great for us, perfect and prompt communication. We got a very good rate and were able to close very fast and the whole process went very smoothly read more

Neelam helped us a lot. She gave us the best option to pay off our auto loan and saved our money. Best advisor.

We had privilege to work with Brandon Blalock. and he was outstanding throughout our home loan process! He was incredibly responsive, proactive, and kept everything moving, even helping us get everything completed before our very short closing date. We are first time homebuyers, Brandon made the process smooth and kept us informed every step of the way. We especially appreciate the extra effort he put in, even around the his holidays, to make sure nothing slipped through the cracks. If you're looking for a knowledgeable, responsive, and dependable loan officer, I highly recommend working with Brandon. read more

We are so happy we chose Patelco for our home loan! We had the pleasure of working with Erica Badger and it was such a smooth process! From start to finish, Erica was available for questions, guidance and support. She was such a pleasure and I appreciate how knowledgeable and easy the communication was throughout the process. Always so prompt to reply and helpful with every step. Erica really went above and beyond to make sure I had all the updates whenever I needed to successfully complete our application and close on our home. We are so grateful to you with making our first home purchase a wonderful experience! I highly recommend you and your team to anyone looking to purchase or refinance their home loan. Thank you! read more

I came in to ask for information about HELOC and other financing options. Neelam Gupta was very professional and helpful, explained all my options and steered me to the best action that suited my needs. I will recommend her and Patelco for any banking needs. Great job. read more

Request Brandon L. Blalock for your Patelco Credit home loan, he did an outstanding job supporting us! Best, Dean read more

I genuinely cannot remember the last time I experienced this level of incompetence from a financial institution. I started a vehicle lease-buyout loan with Patelco on July 6, well before my lease ended. What should have been a straightforward transaction turned into nearly two months of me repeatedly calling Patelco, resubmitting documents, and trying to make sure they were actually doing their jobs. My original payoff quote eventually expired while Patelco was still processing the loan. When I learned this, I immediately obtained an updated payoff and submitted it on August 13. During that call, I specifically asked for the person handling my loan to call me back and confirm that everything had been received and nothing else was needed. Nobody called me. I continued under the reasonable assumption that my loan was being processed. Instead, VOLVO called me to tell me my lease was overdue and they still had not been paid. When I called Patelco, I learned that they had allowed my entire loan application to expire on August 20 because they supposedly did not have the updated payoff , the same payoff I had submitted a week earlier. Let that sink in: I provided the requested document, specifically asked them to confirm that my file was complete, received no callback, no email, no warning that anything was missing, and then they simply allowed my application to expire. This was not a situation where I failed to respond or provide documentation. I called Patelco repeatedly throughout July and August trying to stay on top of this loan. At no point before the application expired did anyone contact me to say there was a problem. I escalated the situation to management and asked them to reopen the application given that its expiration resulted from Patelco's own processing and communication failures. After management and underwriting reviewed it, I was told they cannot reopen it and that I am welcome to submit an entirely new application. Why on earth would I submit a brand-new loan application to the same financial institution that demonstrated this level of incompetence handling the first one? Because of Patelco's failures, my Volvo lease is now overdue and I have incurred a late fee. I started this process July 6, did everything asked of me, and repeatedly followed up for nearly two months. Somehow I am now the one dealing with the financial consequences. Mistakes happen. This was not one mistake. This was a series of processing failures compounded by an astonishing lack of communication and follow-through. I have completely lost confidence in Patelco's ability to handle my financing and will be taking my auto loan business elsewhere. read more

Erica Badger did a great job arranging for us a challenging mortgage in a short period of time. I really appreciated her hard work.

We worked with Brandon Blalock for a mortgage on our new home. He was excellent in all phases of the project. He was willing to go "above and beyond" to make sure the process was as easy on us as possible. He was always available to answer questions or concerns - via phone/text/e-mail. Brandon has excellent knowledge of Patelco's offerings and helped guide us in the right direction. He was the primary factor in making our decision to go with Patelco. PS - we closed on time. read more

Salvador was a pleasure to as a Pateco representative Salvador was very knowledgeable, patient, polite, his communication skills made my process so much easier for me. Salvador expertise was evident and much appreciated during our conversation." Salvador empathetic approach made all the difference in resolving my issue." Salvador impresses me strongly "I really felt heard, and that means the world to me, Salvador your exceptional service makes me excited to recommend Patelco to others." Salvador if you were running for president, I will be the First to vote for your kindness and honesty such distinguishing traits thank you Salvador and job well done. Mrs KIng read more

Eileen Chase was wonderful! She helped me open a trust account at your Patelco - Dublin branch. She made it easy and seamless! Thank you for the great professional service! A happy Patelco customer since 1993. read more

Erica Badger reached out to me as a followup when there was a lower rate available. She helped me through the entire process and made it happen. read more

My experience at this bank is excellent! Rose was very patient and friendly, and remained very polite from the moment I walked in to ask for advice until the transaction was complete. Whenever I had questions, she carefully and thoroughly explained the process and important details without showing the slightest sign of impatience. The entire process was professional and efficient. read more

We worked with Brandon Blalock on our home loan. He explained the process as we went along, and was flexible and good humoured as we navigated every bump in the road. Thanks for your support Brandon! read more

They allow scammers to access your debit card and steal your money and refuse to block or stop such transactions. Their response is "we can't stop scammers from taking your money if you use tap-to-pay". Which is primarily how debit cards work now. I never had a problem with stopping pending payments to fraudulent people with Wells Fargo. Especially when its caught immediately and before the payment even goes through. Another family member warned me about Patelco and is leaving them as well, after being a member for 35 years. So I guess I will too. Disgusting behavior. read more

I recently had the pleasure of working with Dennis Seiffert, an Indirect Loan Funder at Patelco, and I cannot speak highly enough of the incredible service he provided. From the moment we started our interaction, Dennis was not only informative but also extremely personable. He took the time to ensure I understood every aspect of the loan process and made me feel like a valued client. In today's service industry, it's rare to encounter someone who genuinely cares about their clients, but Dennis exemplifies this dedication. His approach to customer service is a dying art, and it truly sets Patelco apart from other companies. Thanks to Dennis, my experience was smooth and reassuring, making me appreciate Patelco even more. read more

You are likely never going to make a more nerve wracking purchase than buying your first home. Understandably, my husband and I had a lot of anxiety about the process. As we were shopping for rates, we landed on Brandon as our loan consultant because he was locally based (and familiar with the market), lightning fast in his communications (a boon when making an offer), and both informative and patient when it came to all our questions. We also - of course - got a rate that worked for us at Patelco. We are so thankful for his guidance in the home buying process! read more

Newman Gupta from Dublin branch Thank you for your kindness, patience, and support throughout my loan process. read more

Highly recommend Patelco's Dublin location. Came in and Representative Ellen Chase assisted us my wife and I will all our questions regarding our accounts. Not only she's very kind, she's also very professional and knowledgeable! Thank you, Ellen! We appreciate you so much! read more

Let me begin by saying that I had never thought I will ever have a good experience with any lander based on my past experience with them from big banking companies. But Bobby Nicoles from Patelco proved me wrong. Right from beginning he kept us informed about the mortgage status and also kept guiding us with best route which resulted in prompt closure of the home loan. He has vast knowledge about the loan industry as he had all the answers to our questions. I would highly recommend him if anyone is looking for home mortgage. Bobby is very professional individual who will try to help his customers to any extent to satisfy their concerns. Patelco provided the best rate among all other landers. read more

Patelco and in particular my loan consultant Joseph Vitullo were a pleasure to work with and I would highly recommend them if you are looking for a home loan. Patelco's rates are very competitive with the national companies so why not get the personal touch. Joseph helped me get together the information needed to complete the loan and was always available whenever I called. He was very knowledgeable and also very astute, locking in my rate at a time that ended up saving me money. read more

I recently had the pleasure of working with Brandon Blalock during the purchase of our new home. He was GREAT! He responded promply when I needed help with the paper flow when securing my loan. It seem like daily the underwriter would need something else. Brandon guided me through every step of the way. In fact in a few instances he was able to handle the request for me. read more

Thanks to Patelco Credit Union and the team who supported me in refinancing my loan with Patelco. The entire process was thorough and transparent, making it easy for me to complete the refinance. The team, especially Catherine Pham, the home loan consultant, was incredibly helpful. Catherine worked closely with me throughout the process, providing me with valuable knowledge and guidance at every stage. I truly appreciate their expertise and dedication. read more

Zeina was wonderful to talk to! I came in for a quick withdrawal and found out about some amazing services available! Definitely enjoyed my experience! read more

I recently went through a very difficult financial time, and Terri Contreras at the Patelco branch in Dublin, CA made all the difference. She was incredibly kind, compassionate, and understanding--truly a calming presence when I needed it most. Terri reassured me that everything would be okay and helped me with such grace and empathy. Her support, along with the kindness I received from the staff I interacted with at the Daly City branch on Gellert st. was nothing short of amazing. I'm forever grateful for Terri and the team in Daly City, CA . They genuinely care about their members, and it shows in every interaction. Appreciate you all so much! read more

Brandon Blalock just congratulated us on the closing of our new home in Piedmont! He did an excellent job from start to finish. I have had an account with Patelco since my early Pacific Bell days and have financed multiple loans through Patelco, home and auto. Brandon was available seemingly 24/7, and was quick to respond to early morning/early evening e-mails. He has excellent communication skills and never wasted our time; very efficient. We can't recommend Brandon highly enough! Karen and Gary C. read more

Thank goodness the good folks at Patelco have been able to bring online banking back :) I logged into to my account and found all was in order. My account balances were as expected. I was able to transfer funds! Do my banking as expected! It was a bit painful to not have access for a couple weeks. However, I think Patelco did a good job recovering from the ransomware attack. Excellent work with protecting everyone's account :) read more

Brandon Blalock was fantastic! Very responsive and over communicated in a great way. Highly recommend.

We just closed our home loan mortgage a few days ago & I highly recommend Brandon Blalock for buying a house & you should pick him for your home loan consultant from Patelco. He was very helpful, nice, professional, easy to work with & assisted me in everything from the start to finished & glad that my application was assigned to him. Me & my husband couldn't be happier & appreciated everything that you did for us. We are very satisfied client & looking forward to work with you more in the future. read more

Brandon helped me with my Loan. He was amazing and very professional. I highly recommend him.

Great attention is given to detail & the customer,they are very accommodating. Low or no fees for services. Pleasant & clean environment & a coffee station while you wait. These little pluses are Big. I've been banking with them for over 35 years. read more

Over two weeks ago Patleco shut down due to cyber attack. They say money is safe, but no account access or withdrawal capability is provided. If you are an impacted member, please complain to FTC, BBB, CA Dept of State, NCUA. Also, please email Patelco CEO, Erin Mendez: emendez@patelco.org read more

For years I have been a member of a credit union. Over time, I find my CU offices were not conveniently located and they reduced the number of partners. It became difficult to get my financial business accomplished. I did a bit of research and now I'm a member of Patelco CU. Easy online application and was approved within minutes. I was a bit leery about sending bank account information over the internet to add funds however, there was the option of depositing at a branch. Using the Patelco app, I found several different branches convenient for me. I stopped in and made deposits into my new accounts. Plenty of parking. There was hardly a line at all. Quick and courteous service. read more

I have been a member of Patelco since 1981. They have expanded their branches in the Bay area since. I have had no regrets and have been happy with their service(s) Their staff is courteous and friendly. This banking institution is very easy to work with and have never let me down when it comes to keeping my money safe! Patelco makes any transactions easy to do! They have many member services to offer. If you need a loan i.e, personal, car, home, Patelco can get it done for you! Visit a branch office today and have one of their staff give you more information on what best fit your needs. read more

While investigating different credit unions in the Dublin, Santa Ramon and Pleasanton area, we walked Patelco Credit Union. We immediately noticed a big difference from the other credit unions we had visited. That difference was Karmela G! Unlike the other businesses we visited, we immediately felt welcomed. Karmela is extremely knowledgeable and professional. But most importantly, to our family, is the level of trust we feel while in her care. This is, after all, an institution where we are keeping our money! She's very thoughtful and when new programs are available that benefit our accounts. She is very quick to contact us and share that information and her expertise. We have recommended Karmela to our family, numerous friends, and colleagues. Thank you, Karmela, for all you have done for us and we wish you much continued success! read more

I started using Patelco again after moving back to the Bay Area. My experience thus far has been exceptional. Karmela Guno helped me out with all of my requests and was a genuine pleasure to talk to. She was knowledgeable, professional, but also down to earth which has been a very refreshing change compared to my previous credit union. She was very welcoming and incredibly thorough in our interaction. Patelco please give Karmela a raise and/or a promotion, she is truly the standard of what a customer's experience should be! read more

We worked with Brandon Blalock to secure a home loan in South Berkeley. He helped us get a very competitive rate and was highly available to answer all the questions we had as first time home buyers. read more

We worked with Catherine Pham for our mortgage. Catherine came highly recommended by our realtor and our friends and we are glad we went with Catherine and Patelco. We were under time constraint for our closing and Catherine helped process our file fast helping us along the way with the documents and process. She was also able to get us a competitive rate which matched other banks while being upfront about what Patelco offers bs others. Overall we had a good experience and definitely recommend them. read more

Catherine Pham from Patelco is amazing and very knowledgeable. If you are a first time home buyer, she is the lender agent you want to work with. Great at communication and always available. Highly recommend Catherine and Patelco! read more