We had our semi-annual service on our two 3-ton heat pumps; technician Colby Cottrell with We Care…read moreHVAC called ahead and came and took care of us, even explaining how the system works when I asked. He was quite articulate, professional and polite in his explanation, and I appreciate that. This experience was much better than the previous service call from We Care, when they didn't even show up. But, that's another review for another time. Thanks Colby.

If I could give a 0 - I would. This company took advantage of an 83 year old woman. The quote for…read morean 80 gallon OA Smith water heater with installation was $8413.00. The total bill was $9400. She had no clue what she was signing, paid a $2000 deposit via debit card, and received ZERO detail on what was going to be done, what model the water heater was. ZERO information. No emailed quote or contract. When I called the response was "she signed it." No detailed quote left in home, nor emailed, no detail on the service and products to be installed, no labor breakout. The quote they sent me had zero detail on it. DO NOT WORK WITH THIS COMPANY.

Service in one day, on scheduled time, Price wasn't…read moreextreme, they were polite and worked diligently. Gail Morris

A/C went out, called and left messages for someone to return my call, a week later still no…read moreresponse... if you can't come that's fine, common courtesy would be to at least call and say you're booked up. Already had it fixed

We just had all new duct work installed under our house. They were on time, efficient and cleaned…read moreup so well! We have used this company for many years and highly recommend them. Michael Mixter finished up the work today and made sure I was happy with the work. He is very knowledgeable and hardworking! Very professional business. Highly recommend this company.

David Blalock is the professional. Knows his job and very quick with the right answers…read more I would rate this company number one in middle Georgia in service and customer service. This company is the best if you need heating/air service. People like David make the company successful. If you need a professional work done call this company. You will see what I mean

I did not have a good experience with this company at all. The technician who came out was…read moreextremely rude and unprofessional. I originally called for a diagnostic, but they went ahead and did additional work without my permission or even informing me -- and now I'm stuck with an expensive bill I never agreed to. When I asked questions to understand what was happening, the technician kept brushing me off, saying "we just have to go," and wouldn't explain anything until I insisted, as a paying customer, that I deserve to know what's wrong with my unit before they leave. Even then, the explanation was vague and the attitude remained rude. When I brought up my concerns to the owner of the company, he was also very dismissive and showed no interest in resolving the issue. Instead of listening, he threatened to take us to court if we didn't pay the bill. And now, simply for asking questions and advocating for myself, I've been placed on a "do not service" list. This was an extremely unprofessional and upsetting experience from beginning to end. I would never recommend this company to anyone.

Very pleased with the professional service provided by M&W heating and air. The appointment was…read morescheduled and the technician was running a little behind schedule. He kept us informed of the arrival time and completed our service quickly and provided detail information as to what was done. Great job will refer any time.

I requested an estimate from this company for a new AC unit for new construction. They did show up…read morewhen scheduled yesterday and called this morning to say they don't handle new construction installation. Good thing I have called other places.

Very professional. Very expensive! Nice technology on media and communication. Production look good.read more

If you were used to have a good technician from TC come out, be aware they have now merged with…read moreACS. In the last 4 years it looked TC could not keep their good technicians, but I was lucky. Not so with ACS. Thankfully the second time around I had a familiar face from TC. But I have a back-up on the ready.

Have used this company for about 10 years. Gr response time and PM work. I have multiple units and…read morethey all run well

Just used this company again (previously had them install three Mitsubishi Mini-Split systems in my…read morehome), this time to install a mini-split A-C system that I bought online. Two very qualified fellows showed up and efficiently installed everything for a fair price (make sure you know what you're doing when engaging in a "labor-only" deal, as you MUST supply every last nut and bolt). ProTech has also stood behind its warranty on the first set of mini-splits that it installed. This can be a fairly tricky area, and it's good that ProTech has got techs who've been around long enough to amass the experiential knowledge that figures into system longevity. A word about Heating and Cooling systems and customer satisfaction: A lot can go into making a customer happy. I've seen instances where an HVAC company installed a new system and yet it just didn't cool enough -- but the problem was with leaky duct work in the attic, something the homeowner just didn't want to address but instead blamed the latest guy to come along. Other times, an installer just didn't pay attention and overtightened a critical joint, or failed to properly flare a connection. Sometimes a customer gripe is justified, sometimes not. Simple ignorance and neglect can cost both money and reputation. It's thus critical to hire a company that sends highly expertised techs to your home or business. One wrong move can doom you to a lot of aggravation. I'm grateful that ProTech, while not cheap, has got quality staff (they even advised me on what brands to stay away from when I opted to buy a system online for them to install) -- right down to the pleasant gals who answer the phone. No one has tried to snow me, and ProTech validates the "you get what you pay for" maxim. One final tip: Search for "how to install" videos of the HVAC system you're thinking of, then watch them. Often they'll contain tips on installation mistakes and improved ways of doing things. I did that for my latest mini-split system, then watched ProTech's guys install it. Without getting in their way, I asked them about each video tip/warning, and they patiently explained each part of the process as they went. I came away satisfied that I got the best possible installation for a top-rated system.

Excellent Service! Well worth purchasing a maintenance agreement for my HVAC system, They've always…read morebeen courteous, ring just before the Tech will arrive, thorough and clean up when necessary. When repairs need to be made, they explain what needs to be done, and exactly how much it will cost prior to starting the repairs.

I really hate giving them a low review but they just left. The son who runs it was sick. I can…read moreunderstand that. He talked to me about this issue and said maybe he could get his father to come out. The father did in fact come out. He likes to talk and looked the situation over. He thought he could fix the issue for me. Keep in mind, he's telling me his son is really bad sick. I believe what he said. He even called me a couple of days later to ask me what all I had that was a power draw from the house, like dryer, hot water tank, etc. He said he was prepared to do it but only waiting for a price. Very nice guy. He was someone who enjoyed talking. He was a good conversationalist and I didn't mind talking with it. I did have to let him go as I had an appointment to keep. That's the last I ever heard of him. Maybe something more serious came up with the health of his son but I'm not sure. Given his attitude, I would have thought that if he had to leave to take care of his son that he'd at least call and let me know he couldn't do the job as he'd planned. He knew I had no heat in the house other than a fireplace. It was cold. No heat, no hot water, limited in cooking with a camp stove but he just disappeared. I called 14 companies, four came out to look at it and only two offered to fix it. Mr. D. was one of them but then he just disappear without a trace leaving me literally in the dark. He could have called and let me know something. I wouldn't have waited more days to try to find someone. The last guy that came out said he could fix it and at that point, I didn't even ask him how much he was going to charge.

I've had a hard time finding reliable contractors in middle Georgia. Donnelly's is responsive,…read morecapable of doing nearly any job, and reasonably priced. Their electricians were super responsive and able to get my lighting fixed within a few hours.