Twice the price of everyone else. The rep who came out was a bit in love with himself and Davis…read more Rude. Wouldn't even let me keep the copy of the estimate!

Called to have kitchen sink faucet replaced. They were quick to schedule me for an 89.00…read moreinitiation fee. The whole experience turned into a high pressure sales pitch for a whole house repipe, water softener and kitchen faucet replacement. Cost of this would have been 11501.00. Given other options of water softener at cost of 5626.00 which they indicated was with a 500.00 discount. Still would have needed to replace the kitchen faucet. When I opted only to do faucet that day and think on other 2 options, it was made clear they would not guarantee any work without the full recipe option with softener. Ultimately still chose to just do faucet. Their technician wrote up the options and that's when I ended up sending them away after finding out this alone was going to cost me 1618.59. I asked how much this faucet itself was and how much their actual hourly rate was. I was told they did not know the actual cost of the faucet nor did they have an actual hourly rate they could give me. He explained they used price point pricing. Can't say I understand this approach but essentially they have a set price depending on what the job is. He pulled it up on his phone telling me this was the set price for a particular job, in this case a kitchen sink replacement whether it took an hour or 3 the cost is the same to be fair to all their customers. So after almost 2 hours where no actual work was done I paid their 89.00 initiation fee and declined the service. So I essentially paid them for a high pressured sales pitch. The job has since been done by family member. Cost of faucet 129.00 1 new shut off valve 13.00. Took about an hour. Could add so much more to this review but ultimately just want to say beware the high pressure sales pitch. I chose 1 star on this review but that is being very generous. I would not consider using this company anytime in the future.

Sammy was great. Quick response, quality repair, and excellent price. No up-selling or…read moreslow-rolling. My central a/c unit wouldn't kick on, and he diagnosed and repaired it very quickly. I highly recommend Air-Pro Heating & Air.

I can't say enough about this service. After being quoted a price of $7,800 to replace my HVAC unit…read moreby Southern Trust, I decided to shop around and found Air-Pro. The technician quoted me $5,200 over the phone, then came out and did an inspection instead of just replacing it, he took it apart to see if he could fix it. Lo and behold, he found the unit was repairable. He fixed it for the cost of a $79 service call and offered to replace it if the fix didn't hold up. So far, it's doing just fine. Calling Air-Pro saved me thousands of dollars. The service is friendly, knowledgeable, and puts the customers first. I couldn't recommend this business more highly.

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

The AC unit at our new home was making noise, with a summer heat wave coming. We contacted Baker…read moreHeating and Air. They were available right away to take my call, and scheduled a service visit within a week. We opted to purchase the 2x/year service package. The service person changed all the filters in the house, and diagnosed a failing part on the AC unit. He said the part would last awhile longer, but we decided to replace it anyway to avoid a summer emergency. The service person was knowledgeable and courteous. We will continue working with with them in the future.

Called early on Monday, Baker responded that PM to survey & do what they could on 38 year old unit…read more Good advice & quick service !!!

Review My air conditioning was turning on, but not cooling…read more As expected, I google searched a company that specializes in repairing air conditioners in my area. I saw Westlake Heating and Air in Moneta. I figured since I'm new to the area, I would give them a shot. I scheduled a time to come by the house. I worked from home the day they came by so I was available to discuss the issue I was experiencing. He arrived and immediately went to the unit outside. He said the freon is reading low and I would need to put 3lbs in. I was on the phone with my dad. My dad told me to ask if he would look at the coils as well to ensure the freon was the issue. Makes sense since I just bought the house and not aware of the current condition of the a/c. The tech looked in the attic at the coils and determined the coils, in fact, do need to be cleaned. Once the coils were cleaned he would read the freon level again to see if there were changes since the dirty coils are likely throwing off the freon reading. He asked if I wanted to do a Spring and Fall inspection. I did not know at the time if I wanted to pay the $140 for two visits per year for inspections. In my mind, if it wasn't for my dad, I would have paid $250 and still had dirty coils and too much freon. Not to mention, my air conditioning would still not work. I decided I'll schedule a visit to clean the coils since I had to pay the $69 service call anyway. The tech said the cost to clean the coils would be $250 plus the $69 service call or the $140 if I decide to go with the two inspections per year. He mentioned the time to clean the coils would be 3-4 hours. When I called to schedule the visit, the lady in the office told me the cleaning the coils started around $250 and didn't know what the charge would be for my visit. I mentioned the tech said the cost would be $250 and she finally agreed to that price. She then asked if I wanted the contract for the two visits per year. I mentioned that I decided not to since every communication thus far is a fight to get the correct information. She responded that my service charge would be $85 then since the tech said he did a full inspection. The tech marked a full inspection to say he did 1 of the 2 visits per year for the contract. He didn't do a full inspection. If what he did is a full inspection then what is the $69 service change? To pull in the driveway and pull out again? I called later that week to request to speak to someone else about the situation. A man was given the phone and said, I meant to tell the lady making the appointments that you're right and will be charged $69 plus $250 to clean the coils. When I called back to confirm the appointment, she said that I would be charged the $85. I decided to cancel my appointment and call a recommended company Brown's in Lynchburg. Brown's came out and cleaned the coils for $90 and cleaned the drain pipes for $55. Brown's also replaced the capacitor. The house felt great by the time I made it home that evening. At this point, I'm starting to see the tech wasn't on the right track at all and I had to request he look into the coils. If it wasn't for my dad, where would I be? Out of a lot of money and with the same issue of no air conditioning. I then got a bill from Westlake Heating and Air Conditioning for $85. I called Westlake Heating and Air to let them know that I do not agree with the billing. I will pay for the $69 service call I received, but I will not pay for the $85 service call, cleaning, and inspection. I did not receive that service. The lady told me that she would reduce my bill to $69. I agreed to pay it as I received the service call (Not a good one) and wouldn't have resolved my issue. But, none the less. I did request the call and I learned my lesson along the way. I did mention that I would be leaving a review of my experience so other will be aware and can refer to the review if they would like. She said "I feel that you should not leave a review since I am working with you and reducing your bill to $69". I informed her that reducing my bill was giving me the correct billing and not "working with me". That I would pay the $69, but will leave a review of my experience. She then responded with "If you are going to leave a review, I am going to keep your bill at $85." My response was "If you bill me $85, I will file a complaint with BBB that you are billing for services that were not provided." She said she would agree with $69 and I gave her my payment method. She said the person who runs the credit card information would not be available to do so until the next day. I have this feeling that my credit card information is sitting on her desk written down on a piece of paper. She said she would email me an invoice once the payment is ran the next day. I asked who the guy you ran the payment was. Apparently, it is the owner. The owner emailed that he would call, but I never heard from him.

My air conditioning was down and they showed up very promptly. They also had me back up in no time…read more The prices were fair and I would recommend them to everyone.

My elderly parents purchased a new heat pump from Cundiff in November 2019 and also paid for annual…read moreservice. Their heat pump stopped working in January 2022 and Cundiff was unable to come out for 3 days. They finally called another company and when the technician came out to service the unit, he noted that the wiring had been installed improperly and screws were not tightened, which worked their way loose as the unit turned off and on. The wires within the outside unit touched causing a spark burning through the wires which caused it to stop working. This was a potential fire hazard and caused $500 in repairs. DO NOT USE CUNDIFF. My parents were without heat for over 4 days and their house could have burned down!

Great work, fast pace. Good explanation on procedure and costs. Reasonable costs. I see why the…read moreneighborhood web site recommended them. I'll do the same . Roger Waring

SCAM: organization does extremely poor work. ---…read moreBuyer beware --- Made mess of my property and NOW says it my responsibility to correct.