Review My air conditioning was turning on, but not cooling. As expected, I google searched a company that specializes in repairing air conditioners in my area. I saw Westlake Heating and Air in Moneta. I figured since I'm new to the area, I would give them a shot. I scheduled a time to come by the house. I worked from home the day they came by so I was available to discuss the issue I was experiencing. He arrived and immediately went to the unit outside. He said the freon is reading low and I would need to put 3lbs in. I was on the phone with my dad. My dad told me to ask if he would look at the coils as well to ensure the freon was the issue. Makes sense since I just bought the house and not aware of the current condition of the a/c. The tech looked in the attic at the coils and determined the coils, in fact, do need to be cleaned. Once the coils were cleaned he would read the freon level again to see if there were changes since the dirty coils are likely throwing off the freon reading. He asked if I wanted to do a Spring and Fall inspection. I did not know at the time if I wanted to pay the $140 for two visits per year for inspections. In my mind, if it wasn't for my dad, I would have paid $250 and still had dirty coils and too much freon. Not to mention, my air conditioning would still not work. I decided I'll schedule a visit to clean the coils since I had to pay the $69 service call anyway. The tech said the cost to clean the coils would be $250 plus the $69 service call or the $140 if I decide to go with the two inspections per year. He mentioned the time to clean the coils would be 3-4 hours. When I called to schedule the visit, the lady in the office told me the cleaning the coils started around $250 and didn't know what the charge would be for my visit. I mentioned the tech said the cost would be $250 and she finally agreed to that price. She then asked if I wanted the contract for the two visits per year. I mentioned that I decided not to since every communication thus far is a fight to get the correct information. She responded that my service charge would be $85 then since the tech said he did a full inspection. The tech marked a full inspection to say he did 1 of the 2 visits per year for the contract. He didn't do a full inspection. If what he did is a full inspection then what is the $69 service change? To pull in the driveway and pull out again? I called later that week to request to speak to someone else about the situation. A man was given the phone and said, I meant to tell the lady making the appointments that you're right and will be charged $69 plus $250 to clean the coils. When I called back to confirm the appointment, she said that I would be charged the $85. I decided to cancel my appointment and call a recommended company Brown's in Lynchburg. Brown's came out and cleaned the coils for $90 and cleaned the drain pipes for $55. Brown's also replaced the capacitor. The house felt great by the time I made it home that evening. At this point, I'm starting to see the tech wasn't on the right track at all and I had to request he look into the coils. If it wasn't for my dad, where would I be? Out of a lot of money and with the same issue of no air conditioning. I then got a bill from Westlake Heating and Air Conditioning for $85. I called Westlake Heating and Air to let them know that I do not agree with the billing. I will pay for the $69 service call I received, but I will not pay for the $85 service call, cleaning, and inspection. I did not receive that service. The lady told me that she would reduce my bill to $69. I agreed to pay it as I received the service call (Not a good one) and wouldn't have resolved my issue. But, none the less. I did request the call and I learned my lesson along the way. I did mention that I would be leaving a review of my experience so other will be aware and can refer to the review if they would like. She said "I feel that you should not leave a review since I am working with you and reducing your bill to $69". I informed her that reducing my bill was giving me the correct billing and not "working with me". That I would pay the $69, but will leave a review of my experience. She then responded with "If you are going to leave a review, I am going to keep your bill at $85." My response was "If you bill me $85, I will file a complaint with BBB that you are billing for services that were not provided." She said she would agree with $69 and I gave her my payment method. She said the person who runs the credit card information would not be available to do so until the next day. I have this feeling that my credit card information is sitting on her desk written down on a piece of paper. She said she would email me an invoice once the payment is ran the next day. I asked who the guy you ran the payment was. Apparently, it is the owner. The owner emailed that he would call, but I never heard from him. read more

My air conditioning was down and they showed up very promptly. They also had me back up in no time. The prices were fair and I would recommend them to everyone. read more

Westlake Heating & Air Conditioning - An add in it's all nearby - Heating & Air Conditioning/HVAC Near Me - Moneta, Virginia

I absolutely hate to post negative reviews, but I feel obliged to do so after our experience with Westlake Heating and Air Conditioning. Based on a referral, they were called in to inspect an air conditioning unit on a condo we just purchased. After performing a full, paid, inspection, they indicated that they could do a full system replacement for us. The installers were perfectly pleasant and curtious, but I noticed after they brought the new unit in that they had removed the plug for the adjacent security system and the new, larger unit completely covered the required outlet. This both made the security system non-functional, and made it nearly impossible for an electrician to move it. After complaining, they brought in their own electrician who proceeded to cut a hole in the wall, pry out the electrical box and leave it dangling in the wall by the wiring, declaring the job done. It was an absolute fire hazard and clearly against code. Under pressure, they proceeded to shoddily screw in a piece of wood to secure the box, crooked and sticking out so far from the wall that drywall repair would be impossible. I would never dream of using them again and recommend the same for anyone else. read more

Westlake Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Moneta, Virginia

Capable of doing quality work but extremely unprofessional to work with. Examples of their performance... - Installed a thermostat that was nonfunctional and left with it in that condition with no followup. I had to call them to ask how to turn it on. - Wasted a great deal of my time on repeated followup visits due to bad scheduling and/or lack of basic parts needed for planned job. - Billed me twice for same work. - Repeatedly ignored questions as to how the system should operate as well as concerns it was not functioning correctly. - Their technician told me I had wrong board and that he would order me a new one and come out to install - then no further followup till I called asking for status. - Finally, after receiving an unusually high utility bill I called and expressed concern the system was not working as expected and requested someone look at it. I expressed my frustration with lack of followup. I was told someone would come out that same day. After waiting at home the entire day I called the following day to ask why no one showed. I was told that they had sent me an email.... read more

We provided a crane for a commercial job they did in Stafford, VA on December 31, 2015 and still have not been paid.

I would not recommend Westlake Heating and Air, go somewhere else. First, they took 8 days to get a part that should have taken only a day or two to get. Second, they didn't return phone calls. However, the biggest reason I would not recommend them is their prices. Our heatpump was under warranty and we would only have to pay labor. All we needed was an outside fan motor replaced. This job took half an hour and we were charged $225 for labor and $69 for a service call. When we asked them how much they charged per hour, they said they billed by the job. REALLY, $225 for a half hour job. Called another company after to see what they would have done, and they said they charge by the hour and their labor charge is $65 an hour. I believe this is a total rip-off read more

They are very professional and very friendly to their customers. They showed up on time and had very good prices for their service. I would definitely recommend them to everyone. read more

If I could rate zero I would. Bought top of the line Bryant unit that is now 2 yrs old and have had numerous issues. Latest one is heat runs while only on AC. High utility bills. Took 18 days of system down before tech show up and has to go to Carrier for outside assistance. I had to go to Carrier complaint service before anything started to move along. Now after 24 days Carrier guy shows up and has it up and running on same day. Owner Allen Butler will never talk directly face to face with customer or make a meeting appointment at office. Others in office can make no decisions without owner. I bought this unit understanding I was buying one of the best. But now I wonder if it is poor product quality or just inept service from a dealer that is warranted by Carrier? Don't go to Westlake Heating and Air. The service and quality completely stops after the sale and they have your money. Westlake has never contacted me after the outside Carrier tech came to see if I was ok or still having issues. read more