Great and knowledgeable staff who are very reliable and punctual to all appointments I have scheduled with them. I heard about them through word of mouth and got a quote from Ed, the owner and they were more affordable than many other businesses around town. I've been VERY happy with my generator and recommend them to everyone! Thanks for all you guys do! read more

Do not use Comfort Engineered Systems Inc., (Com4t) of New Orleans com4t.com My mother is 80 with severe mobility issues and after Hurricane Ida, and a recommendation from a longtime close family friend, she finally decided it was time to get a Generac system. In March of 2022 (now September 2022) my mother put a deposit of over half of the total cost of a Generac system through Comfort Engineered Systems (CES) sales agent Geri. We were promised that our system would be installed in August/September 2022. CES has no idea when it will be installed and don't seemed all that concerned. All they they can seem to offer is "Sorry. Don't know. Don't call us we'll call you. You just have to be patient" As hurricane season began I started asking for status updates through phone, text, and emails with little to no response from our sales agent. I started to call CES daily and found out that Geri was no longer with CES. (Even answering basic questions since the sale required repeated contact) This is starting to feel like a scam. CES, and owner Edward Perez, leave me no reason to feel that they will not seek any type of immediate resolution. Nor do I now have any faith in installation or customer service in any capacity. I'd like to know where their own much lauded customer service and professionalism is. Finally I was as able to speak to a person at CES instead of their answering service after calling multiple times a day for several days. Pam from CES told us she might have more info in 2 weeks, but was unable to give any estimate of installation time, and that there are 53 people ahead of us. (Pam at CES, is very friendly, empathetic, and has been trying to make what amends she can. The answering service agents are helpful in their limited capacity) We now need to do extensive repairs underneath our house, and I am unable to schedule this work. This uncertainly of our Generac install could delay both jobs. Were we to seek to cancel, and go with another company, the wait is 4-5 months. Not even to mention our money is now tied up. Obviously CES expects their money as soon as the Generac is installed without delay. We do want this system, but how can we trust CES at this point? Every-time I told my mother I was unable to get updates, I could see her eyes water. When she found out the Geri was no longer there she got so upset I honestly thought I'd have to take her to the hospital she was so distraught. She is worried that she will lose her money. All I can say now is "I'm sorry mom. I don't know. They promise they'll call. They say we just have to be patient. I am trying. It's going to be ok." My father died a few years ago and he was a veteran, worked for the military as a civilian, and was sheet metal worker who worked his way up to management. He was a proud union member, and he would be appalled at the type of experience our family is dealing with. My parents worked hard all their lives and my mother felt that this was worth the expense to have some security and comfort. You'll find a lot of favorable recommendations for CES, but you may find, like me, that CES's promises are hollow. Their promises of great end-to-end customer service don't seem to hold from the beginning, When I spoke with the Generac customer service they seemed surprised. We'll be calling our credit union soon to explore options if there is no speedy and satisfactory resolution available. We realize that so many in our area have suffered a lot due to Hurricane Ida and that we are lucky. We also realize that it's been tough for a lot of business, CES included, for many different reasons that everyone is aware of. If we had even received simple courtesy email updates on delays instead of silence, and the run around, of course we'd have been disappointed, a little miffed maybe, but we wouldn't be so worried and and angry. I've worked in customer service and sales for years and if I gave this kind of service I would have been fired. At this time I've been waiting 10 business days for a call from Edward Perez the owner and was informed he was now out of the office 8 days. They keep giving him the message I guess. No other management has been made available to me to help. I have contacted Generac themselves and their escalation team is trying to help but since CES is an independent contractor they'll do what they can. Generac seems to also be having difficulty speaking someone at CES. They got a healthy deposit but that doesn't seem to matter. *Update I received (via a personalized copy/paste generic form email) a response from owner Ed Perez saying they are now starting to finish Generac systems purchased in September 2021. Again no estimate on when our system will be installed and no apology. Just vague business speak touting their "high quality standards" read more

I gave this company a $9,000 deposit one year ago to have a home generator installed. At one point 6 months ago I left over 15 messages with their answering service but never received a single call back. I had to physically go to their office in New Orleans and walk in and demand to speak with the owner Edward Perez. He said he never got any of my 15 phone messages and said "oh what a coincidence, you're next in line". I then waited another 6 months, heard nothing, and tried to contact them. I left 12 more messages with their voicemail and their answering service but never got a return call. I finally had to again, for the second time, go to their office in person. There was no one there and I was told by another business in their building that they had vacated their offices months ago and had moved to Harrahan, although they still haven't updated their address on their website. I then went in person to their new office at 5604 Salmen Ave in Harrahan. Fortunately, Mr. Perez was there and he claimed he never received and of my phone messages. I invited him to call his answering service with me on the spot to verify the messages I had left but he declined. Since he has been holding on to my $9,000 for a year, and never once returned even a single one of my 25+ calls over the last six months, I demanded he return my deposit. He refused, saying "we don't return deposits." I told him that, after a year now, I was no longer going to continue to "finance" his business by essentially giving him a one year loan at a zero percent interest rate. I told him my next steps were to describe my situation on social media, file a complaint with the Better Business Board, and have my attorney follow up. When I walked out the door he followed me onto the street saying "actually, we can install your generator next week." Mr. Perez is the most dishonest businessmen I have ever encountered in my 50 years of doing real estate renovations. Stay away from this guy like the plague. I have now concluded that he is not only a bold-faced liar, he is also a crook. read more

We had CES install our whole house generator 2 years ago. The lid side is it works, but this is after they flipped breakers several times, burning a switch on our AC and then smoked over the open unit while explaining how it worked. We were just happy it works but found out they never got it inspected and did not close out permits with the city. We're STILL dealing with the mess they created and they have zero intentions of making this right despite repeated calls, complaints, and reports to the city & state on the contractor, Ed Perez. Avoid them at all costs! We're extremely upset with their very poor quality and lack of integrity! read more

Fast, reliable service. Although a bit more than I expected..... $227 for a battery replacement. Excellent customer service. read more

Just had a backup generator installed at my home by CES and they did a fantastic job. I can now relax and not worry about loosing power. They had the install done quickly and efficiently. Would highly recommend them to friends and family. read more

Our solar system was installed well. But after the salesman who sold it to us (for $80,000) left, Comfort Engineered has provided no service. I reported them to the BBB and finally got my call returned. The service man they scheduled then cancelled at the last minute, saying his girlfriend had to use his car!!!!!! So my expensive system doesn't work. read more

Comfort Engineered Systems replaced my HVAC system last year. They technicians were efficient, quick and cleaned up everything. I would definitely recommend them to anyone. read more

They did an amazing job installing our full house generator. Maintenance is a breeze too. I thoroughly enjoyed the professionalism of all involved in the entire process from sale to installation to maintenance. Everyone goes out of their way to make sure you're satisfied. read more

CES is on time, efficient, reasonably priced, great at installation of new equipment, easy to contact, and has always given prompt service. The techs are polite, knowledgeable, and careful in performing the work. If you want great service, I recommend CES. read more

They did a great job with our generator. They also do our yearly maintenance. Very satisfied!

Comfort Engineered was simply and absolutely terrific. Working with Ed Perez on the sales portion was a great beginning, as he was professional, knowledgable, patient with my wife and me, explaining each and every detail, answering all questions. When Dave and Bill installed our generator, we couldn't have asked for better people. Then, and eventually including Tyler, they were great. They clearly knew what they they were doing, were professional and neat, an important element to my wife. Their tutorial was clear and concise, and they were available for the few questions we had afterwards. Well, more than a few. To boot, Dave and Bill were real characters and quite funny. We highly recommend them to anyone interested in a generator. Mayer F. read more

Comfort Engineered Systems was knowledgeable and Professional. Answered every question, explained how they figured out what size we needed, and gave us through information on the equipment and system we needed. The installation was handled on time and the installer explained everything and how the system works. I recommend them highly read more

Great installation of generator. Minor disruption to power and gas and great job installing. Cleaned up everything after work done and we were not there so they left a great note. read more

Best equipment and servicing. Polite, considerate and punctual. Oh yea, knowledgeable!

Reasonably priced and service done promptly. I'm glad my neighbor recommended them to me. Repair man was pleasant & informative. No price gouging with this company! read more

We have used C.E for many years. However, it seems as their business has grown, their attention to details ( like returning calls, or saying "I'll call you next week to have someone look at that) may or may not happen. I don't want to badger or keep calling a service business to get the help I need or was promised. read more