We didn't enjoy anything about our stay here. They stuck us on the ground floor which is particularly underground. I don't know if they did this because we booked through third party Hotels.com. Everything was musty smelling. The room, sheets, hallway. They try to cover it up with a high powered air freshener YUck!!! The ground floor rooms are near the pool. They should have dehumidifiers in the rooms and hallways. Breakfast was bad too. Eggs were scorched, ham didn't even taste like ham. Biscuit wasn't too bad but gravy is watery doesn't have a good taste. I think we're done with Comfort Inn and Suites. Left with bad headaches due to the mold I'm sure. read more

Absolutely atrocious coldest room ive ever stayed in, walked in the room and it reeked of cat piss and mildew, almost to the point i puked after being in the room for 10 minutes i had a horrible headache and the staff seemed like they didnt know what they were doing. read more

This hotel is in the process of remodeling, but it must almost be complete because this wasn't an inconvenience at all. Staff was very friendly. Our room was clean and spacious. Hot breakfast was typical with sausage, eggs, yogurt, cereal, pancakes,waffles, & variety of pastries. The only drawback was that the key machine wasn't working. The staff was very quick at opening our door, though. This was definitely a good deal. We would stay again if in the area. read more

I paid $105 dollars for an overnight stay at this hotel. I didn't end up staying overnight because I had a family conflict I had to end up leaving for, but I didn't spend a couple of hours in the room so that my disabled son could take a nap and I could shower as we were needing to be at an event that evening. Upon arriving, the receptionist was very pleasant. She was helpful and kind, no complaints there. however, my older kiddo was really looking forward to the pool and they did not even make it known to anyone with reservations that the pool was closed for repairs. We found out upon arrival by a sign on the desk, not even from the employees. this was a HUGE reason we booked this specific hotel, as there are cheaper with less amenities in the same area. anyways, we head up to the room and upon entering there was a not so nice smell. I am pretty sure it was mold from the air conditioning unit leaking into the carpet. I ended up with a really bad sinus reaction and headache so... who knows. I wanted to shower, as mentioned before, but when I went into the bathroom I noticed that the shower/tub didn't look as though it had been cleaned. There was, what I believe to be, conditioner all over the bottom of the tub making it very slick AND there were hairs all over the tub (shorter hairs, at that, so I'd like to hope they were still from someone's head.) So, anyways. I didn't complain to the staff because at this rate, I was so frustrated we just left and went on about our plans. but if you're looking for a hotel in this area, I'd say steer clear of this one. it's not really much cheaper than the surrounding hotels that are probably cleaner and have a functioning pool. and let me just reiterate..... the pool being out of order was only a problem because I feel as though this should've been made known to people with reservations as they KNOW this is a huge amenity people pay extra for. what a shame because I wanted to at least have a little fun and relaxation on such a stressful trip. read more

We had an amazing stay! Joy in the dining room was a breath of fresh air. The dj in the bar and the bartender were so accommodating. The pool was not crowded at all we swam everyday for hours. Housekeeping staff were extremely friendly. This was our second stay with them and we enjoy it both times. read more

Traveling across country, I booked a stay for one night on June 30, 2023. The hotel was clean, quiet, and nice. The five stars follow later, when I had a less than desirable experience at a Quality Inn in Youngstown, OH. It was a freakin' crack den, and we had to leave. I followed up with a phone call to make sure that my credit card was not charged for our non-stay, and inadvertently called the wrong hotel. Instead of Youngstown, I called Springfield. Blame it on lack of sleep, and travel brain. Anyway, Abby at the front desk was extremely helpful. We couldn't figure out why the employees I was describing weren't matching up with people she worked with, she said her surroundings were not unsavory, and long story short, figured out I had called the wrong place, lol! She couldn't have been nicer and more polite, and was so helpful and patient with this very tired traveler. read more

I'm not going to lie to you: the neighborhood around the hotel is dodgy, to say the least. But the hotel is super nice ~ much better than the last time I stayed here. It's obvious that the owner and staff have been working hard to overcome many of the limitations other hotels have suffered due to the Wuhan virus. While other places are offering only grab-and-go, this place has a full breakfast. The fitness room is open. The rooms are spotless and the noise level pretty good. As you would expect from a Comfort Inn, the bed is soft and the amenities nice. I would highly recommend this hotel if you need to stay in Springfield. read more

Our phone didn't work. Wifi doesn't work for any of my family, not to mention the pool/hot tub was advertised but there is no water in them. That wasn't mentioned whenever I made my reservation. When we first got here our key cards didn't work so we had to get a new one, another person has the same problem. Later after we came back our friends key card didn't work either. read more

I am very picky about hotels being I worked in one for years. This one is good Pros clean rooms very clean Amazing staff Yolanda was awesome Great breakfast choices Pool area clean Windows open in room Beds comfortable and clean Could not hear traffic Cons Pool and hot tub had LOTS of hair in it Hot tub had so many bubbles Room constantly hot no matter what No exhaust fan in bathroom No trash can in bathroom No light over couch hard to read Vending machine items were old outdated Latch on closet door broke and sharp Little things not major cons still give it 4 stars. read more

the spa was closed when we stayed, but nice dining room and breakfast was good, the older lady that would come at night was not the nicest

This Comfort Inn & Suites has amazingly friendly receptionists. While we were unable to remember her name, there was a friendly receptionist who had been working there for 4 years and was starting a family. Her friendly and candor attitude made our one night stay after a tense situation easy and convenient. Because of her I freely give this 5 stars. The only downside was the kitchen lady being unable to come in and make breakfast. That however was quickly rectified as the same receptionist offered discounts on food around the area to atone for the lack of available breakfast. I highly recommend this hotel and look forward to staying there again. read more

Bed sheets were dirty, there was a lizard in are room. We booked a lot of room and when we got there the rooms were dirty and not clean

I was needing 2 rooms in the Springfield area about a week later. I researched locations in the city of Springfield as nd decided on this hotel due to proximity and it having a pool for my family. Upon arrival in the evening of my stay, they had a sign posted stating they are upgrading/remodeling their pool area s and both the pool/hot tub are closed. When I relayed my frustration with their pool being closed to the person at the desk, she merely just said they were closed. I proceeded to put up their hotel on the Choice Hotel app to find it currently still showing a pool and hot tub as amenities. This is a classic case of bait and switch. They are allowing guests to make reservations under false pretenses while in most circumstances it is too late or too costly to change hotels. After making it to my room, I was furthermore disappointed with the disrepair and condition of the room. I'm not sure how old the room pictures are on the Choice Hotel app, but my room was worn and dirty. Spring has a lot of hotel options. Stay away from this specific hotel at all costs. read more

I'm a truck driver. I left my wallet in Jackson Mississippi. I let the lady at the counter know this, and my company it was paying for the Room. I told her I can get a copy of driver license from work. waited a 1/2 an hour and as the manager walked out the door the lady behind the desk finally decided to let me know, by the way we can't your Room because we need a picture id. read more

This property is clean and well kept. The room is spacious but oddly designed. The bathroom consist of bath and toilet with the vanity, sink. and mirror in the entry way of the room. Room was clean. The AC unit worked but the room always felt humid no matter how cooled it was. Desk staff was kind and courteous. We did not eat breakfast on property thought it was pretty busy each morning we were there. read more

The rooms are large, the beds are so comfy! They set up the pillows on the bed with the firm in the back and the soft on the front. Pretty awesome. It's right off the freeway, and there is a Steak N Shake right across the street, along with some other restaurants. All the doors, except the front door, that access the hotel from the outside requires a room key to open, which I really appreciate. They have a nice indoor pool, and a microwave and fridge in each room. What I really was impressed with was the breakfast. Biscuits and gravy, bagels, donuts, two waffle makers, one of which was Micky Mouse shaped! They also had fresh fruit, cereal, hot coffee and tea, juices, the list goes on an on! I would definitely recommend this hotel for anyone staying in Springfield! read more

Comfort Inn & Suites Springfield I-44 - This gorgeous chandelier greets you in the lobby. - Hotels Near Me - Springfield, Missouri

A great place to stay when visiting Springfield. Close to the highway and several restaurants within walking distance. Room safes are hidden in the closet (at least in my room). There is a $1 a night charge for the safes. read more

Comfort Inn & Suites Springfield I-44 - King bed! - Hotels Near Me - Springfield, Missouri

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Really hate to only give 3 stars. Please read whole review. Staff was great. They are the only hotel that we have been to lately that has found a creative solution to still serving a quality breakfast while abiding by COVID standards. (10 stars for that!). Facilities were great. The reason for the lower rating is that our room had a terrible odor. When we would open the door, it was very intrusive. Not sure where it was coming from but very offensive. read more

I've stayed at Comfort Suites before that were immaculate and newer. This specific location is the complete opposite. It's old and dirty. We reserved a room a week before and were given a ground floor room to accommodate my family of five. Ground floor means the basement, and that is exactly what our room smelled like. It was dank, dirty, and just straight up disgusting. I went to the front desk to switch rooms but they were sold out and so were all of the nicer hotels in the surrounding area. So we were stuck here for the night. My children's feet were black from walking around the hotel room and even though I promised that we could go to the pool, I quickly nixed that idea when I saw how cloudy the water was. Disgusting. And when we woke up, my daughter found a dead bug in her flip flop! Gross! I wish I could get my money back! read more

The hotel itself is nice, but I am upset about the customer service. I traveled through in early July and forgot my favorite king-size pillow in the room (I hate those little hotel pillows so I use my own). I was 100 miles down the road when I realized it, so I didn't go back to get it. I called and let them know I would be back in early August and asked them to keep it in the lost and found. They assured me they would keep it for me. Well, I went back in early August and was told someone had just gone through the lost and found the week before and got rid of the pillow. My favorite pillow, gone forever! And I had removed the tag so I don't even know what brand it is and can't buy a new one. I am still so upset, I miss my pillow. Apparently they have a procedure where someone is supposed to try and contact the person before they get rid of their item, and they have everything written in a book, but nobody attempted to contact me to ask if I was still planning to come back and pick up the pillow. I just hate it when people don't do their jobs read more

I was very impressed with this hotel there was a youth basketball tournament going on so they were 100% booked solid and they rocked it. On top of that they are also remodeling. I never once heard any of the remodeling and it was only two doors down from our room nor did I hear loud kids. The only downfall was that there was not carpet outside of our room so we had to take her shoes off once we got in the room as to not track things in and the pool never had towels however they always brought them to us when we requested them. Breakfast was always stocked for nothing was short or missing and we always got there towards the end. The rooms were very clean and had everything we needed. I can't imagine how the service is when they are not fully booked like that I can't imagine it being even better. Breakfast is free and amazing pancakes and waffles along with bagels pastries cereal oatmeal hard boiled eggs yogurt scrambled eggs biscuits and gravy and sausage along with four different kinds of juice and decaf coffee light roast and dark roast. The coffee was the best coffee I think I have ever had. I highly recommend this hotel it is in a great spot in the city easy access to get anywhere and most attractions are only 10 to 15 minutes away. read more

Every staff member that I came in contact with was super friendly. Our housekeeper, Carmen, was also extremely nice - given that we use the "Do Not Disturb" sign the entire time we stay somewhere and have to request for towels, etc. There is only 1 elevator (extremely slow, at that) which was a bummer. We stayed during a national baseball tournament, so the hotel was quite crowded. Having more than 1 elevator would have been nice. The rooms are not big, the bathrooms are tiny, and the beds were not the comfiest, either. It wasn't a terrible hotel, but I probably wouldn't stay there again. read more

The reviews for this hotel were pretty good so my hopes were high..well, I was disappointed. This hotel smells of smoke even though it's smoke free, we were on the second floor close to the stairs and the air conditioner in the hall way vents all the smokers standing out side in. It's not very clean or updated but the shower was hot. That was the only way it was even getting 2 stars from me. I travel A LOT and this was a pricey room for such a huge let down. Not impressed at all read more

An outdated hotel. Definitely wouldn't call it a suite just a hotel room with an old table and two chairs, and a microwave sitting on top of a small refrigerator. Won't stay again. Refrigerator made a constant noise similar to the sound of someone breathing when I told maintenance guy at check out he said yeah their old and compressors were bad. Tv ok wi-fi?? Not so much. read more

The front office staff was so polite and friendly when we checked in. Sara and the other lady took care of all of our needs. They explained the new Choice Rewards privileges. Our room was clean and spacious. The hot tub and pool were great! The hot breakfast had a lot of variety and tasted very good. We will visit them again. read more