I had a lovely stay here :)…read more Ultra welcoming staff, clean rooms, good beds, and a decent gym. Nice hotel breakfast with waffles if you're into that kind of thing!

As a Gold member there are certain standards (regardless of tee times …read more Your front desk is there but clearly phoning it in and mentally checked out. Early shift, sorry not my department, late shift? Kidding right? Last minute....it was always Matt. Matt is the exception to the rule for this property. There are times where he definitely is stressed and frazzled, but still gets his job done politely.. There may not be an ear ear smile, but you don't hear him whining, and complaining, Whenever possible and available, I will do an early digital check-in to avoid the front desk mob. I always digital check-in as it makes it easier for everyone, then once it's time to head back to the room and relax, I have a dear friend that my special-needs adult son refers to as Auntie Allie. So yes how have we been spoiled over the years with overwhelming competence, 5 star treatment but rather because I made a point to wear appropriate night clothing Or is this going to be the new normal? Is Hilton planning on investing a grand old tv that no one has a clue. The conditions of the rooms do not reflect the prices/points, or the rundown of the shakedown by this.... I choke to call it a Hampton Inn let alone a Hilton property. I have literally stayed at a significantly better property, a motel six no less. Hilton an inspection is certainly in order for the safety and preservation of the Hilton brand

To be honest, I just stopped by to visit the bar, but it's very cute. Immediately to the right and…read morethey have decent selection of spirits, beer, and wine at reasonable prices for the area. I was really pleased with my bartender APRIL . She's super sweet, and attentive. They were having a supper bowl party and all the local regulars seemed happy and engaged with each other and newcomers. This little bar is definitely a place you need to visit for a drink and a chill night. The bathroom was very clean and I felt like I would definitely want to rent a room based on my experience with the lobby, bar, and restroom and of course the excellent customer service!

We stayed one night just passing through. It was so dark when we pulled up and the staff reported…read morethe lights were on a timer and they were trying to figure out how to fix it. We asked for a first floor room if possible, front desk associate stated it would be an accessible room so he put us on the second floor - in an accessible room. ‍ The room was definitely clean! At check out the next morning we ordered coffees from the bistro-pro tip: just skip it and hit the Starbucks next door. The staff working was nice though!

I just stayed one night. I chose this H2S because of the price point. I did not need the extra…read moresuite ameneties. The bed was comfortable and the room was clean. I used digital check-in and the digital key so I did not interact with the hotel staff. I also did not eat breakfast, but it did look like a fine breakfast. The proximity to shopping and things to do was good. I am a loyal Hilton person, and I will say this hotel was just okay. The walls seemed thin, as I could hear sounds from the hallway and traffic from the nearby busy roads. Would I stay again? If that was my only option for a clean hotel, yes. But, I think I would look a little more at nearby Nexton for future stays.

SHANNON IS TERRIBLE. On 03/22/26, I booked a trip for my disabled mother who had been traveling 12+…read morehours. I called ahead of time to ensure she would have a tub due to her disability. When she checked in with Shannon, she was given the wrong room. I called and spoke to Shannon- She was incredibly rude, would not give me her name when I asked for it, hung up on me and when I called 12 more times, she continued to answer the phone and immediately hang up. Fortunately, I was able to call Hilton and find out her name. Overall, terrible experience- my disabled mother was not able to bathe after a long day and I couldn't even get her room corrected since Shannon continued to hang up on me. People like her should not be in customer facing roles, especially if they don't have any empathy for disabled guests. Still waiting on a manager to call me to rectify this.

This hotel need new staff and better management and I pray that Mr. Tony get a grip and hire new…read morepeople because the ones they have is going to run him completely out of business. GM- Makayla, AGM Twanesha and one of the Front desk auditors Brionna is very rude and unprofessional. Their was only one young lady who was worth speaking to and she was the night auditor, I believe her name was Serena, this young lady was always nice and always willing to help in the middle of the night. I'm glad she left though because the management team is horrible.

If IKEA opened a hotel chain, I'm betting it would look a lot like an Avid. The room was very clean…read moreand comfortably. A bit small by US standards, but it was still functional for us. The staff was very pleasant and the breakfast was solid.

Room not as clean as I would expect from this brand. The hotel was sparsely filled but they put a…read morevery noisy group (until 2am) in the room next to us. The breakfast bar was edible.

Do yourself a MASSIVE FAVOR and AVOID this place at all costs…read more Not only am I covered from Head to toe in bes bug bites, killed bugs myself when I saw them in the morning. Had the blood left on the headboard and pillow case I killed it with- the manager denied all of it happened. Absolutely unreal. You can read my reviews and see how positive and complimentary I try to be. Now I have had to throw away my luggage, hopefully treat my clothing well enough, pray none hitched a ride home and into my home which would put my family and pets at risk And they would not even discuss a refund. This is disgusting. Both the bug infestation and the treatment from management.

We bought a package that included a night stay, breakfast, dinner and high tea. First of all, this…read moreis a must experience for anyone. You feel like royalty and are treated with the utmost respect. The hotel - is small, intimate and beautiful. It does not feel like a hotel, rather like someone's home. The rooms are beautifully decorated and you feel like you are in a different era. our room had a fireplace, huge four poster bed and a huge bath with a jacuzzi. Overall, just stunning and an experience of a lifetime. Also, in the afternoon we strolled the grounds and they brought out bikes for us to explore the neighborhood. So relaxing! The hightea and breakfast were outstanding. They think of the little things in how they present the food, which adds so much value. We had pancakes at breakfast with pecans and I can truly say that I have never had such amazing pancakes in my life. I love breakfast food and seek it out, but to this day I have not found a comparison to the pancakes at woodlands. I may go again just for the pancakes! The restaurant - it is a five star establishment and I would give it all five stars. The food is presented beautifully, tastes divine and the portion size is perfect. My husband likes various versions of mushrooms and told the chef that. He ended up getting a dish with all the different varieties. Talk about service! I loved my deconstructed ceasar salad and halibut. The dessert was so refreshing as it was a creme brullee with passion fruit. Overall, try a package if you must or just get a night to stay. You will not be disappointed. We went for my birthday/valentine and I can say it was the best birthday of my life!

For our 3rd night on the road we stayed here: the only 5 star/5 diamond place in SC (and one of…read moreonly 3 in the country who have that distinction, 5 AAA Diamonds, and 5 Mobil Stars)! We were excited:an old mansion from the 1800's, converted to a luxury resort. Bed was disappointing, but the worst was the food! Read on: They let us order room servicez since we arrived late, but that was a JOKE!....We love our fancy dinners-but this was one of those places where the salad was 3 individual inch sized pieces of Iceberg lettuce (1"x1"), with a 'buttermilk foam' and various toppings like fricken pistachios (eww) Oh, 1 of the lil' towers fell over when the waiter wheeled the table into our room, He got all distressed and wanted to take the salad back to the kitchen to have them make another! We were like "Oh, it's OK! OMGoodness, it was crazy to think some people might get upset about that!!" We could only laugh (his Caesar salad was a handful of romaine, that was SHOVED into 2 square 'crackers' that had an open circle in them, the 2 cracker squares were about 2 inches apart....THAT was the 'Caesar salad, and it had a DROP of dressing squeezed onto the plate! Hubby was like "WTF is THIS?" and i said, "Um, thats your Caesar, hun!" Oh yeah, and it had a lil' quail egg on top too.....(barely cooked) too Fricken weird. We are not unsophisticated people, we have eaten at 4 and 5 star places many a time (and love them), but this was preposterous! Hubby had Scallops that were fishy and weirdly prepared and I tried the Duck, (I LOVE duck, but this had a gawd-awful flavor, i can't even describe it... but it was HIDEOUS. He did eat a bit of his, begrudgingly!z Oh, I haven't told you, I got SICK to my tummy! LITERALLY (like I couldn't eat anything else, even when i was starving and got them to make me a burger, by the time i got it i was so nauseous, i couldn't touch it, and I suffered all night..... What made me SICK was the dessert. I made the mistake of taking a bite out of this thing, that was supposed to have Chocolate mousse in it (my fave and the only fancy dessert i truly enjoy).....get this: THE CHOC. mousse had HUGE Salt CHUNKS in it! BIG-ASS granules. No, bigger than a granule! This was like margarita- chunky salt. IN THE MOUSSE! Blecch! and it was intentional!!! I said to the waiter, that "I realize that salt is needed in Baking, like cookies etc, it brings out the flavor, BUT I've never in my LIFE seen salt IN a CHOCOLATE delicacy! He said, "Well, sayou should know how much brighter it makes it taste! I was like "ARE YOU FOR REAL? I'm wanting to vomit from it! My yelpers, you need to know to stay away from this place, even if it is only the 3rd place in the country rated 5 AAA Diamonds, and 5 Mobil Stars. The AAA/Mobil people must be on crack. Crack is whack. YUCK! Please Keep in mind, we like fancy, nouvelle cuisine once in a while.....like a good Pheasant Sausage with a confit this, and a foam that.....BUT this food was awful! Oh, and breffie the next morning? LAUGHABLE.....More tiny food (except thankfully I had eggs Benedict, and its impossible to make the eggs smaller when they are poached. Hubby had a ''3 egg' omelette that was definitely no more than one, maybe one and a half eggs tops. AND, the ''breakfast potatoes'' that came with breakfast, were chopped so microscopically, that u could not spear them with a fork, you could not even scoop them ONTO your fork! There were a few brightly colored onions/peppers in them, BUT they were not bigger than a grain of sand. I could just picture the poor chef standing over his knives, wasting his time chopping micro goods! LOL...i mean items. I don't want to call them 'goods', lest ye think they actually were just that......'good'. btw, the saving grace for you if u end up staying here (and please let me say, with the exception of the hoity-toity waiter, the staff was very friendly and VERY customer service oriented.....I will say that, we had no complaints there!)..... but your saving grace? That they change the menu daily!!! I wish like hell I had tried something off their normal room service menu, of a fish and chips meal, which was made with COD (good God, a 5 star place can't even serve top notch HADDOCK?) Cod is a lower-echelon fish! But in retrospect, I WISH i had tried it, it might have been good. BUT can u understand my reluctance to order something as plain as fish and chips at a 5star place? We were prepared to be wowed, and we were so disappointed! Better luck to you if u dare! :) I would go for brunch if u ever have an opportunity. They can't kill brunch too much, other than the TEASPOON of micro chopped potatoes they throw on your plate! (maybe ask for extra?) The Hollandaise was spectacular though, although i had to request extra! There was only a HINT of it on my Benedict! :o(

If I could leave a "0" I would. I stayed here the week of thanksgiving. We were staying 4 nights…read more (Tues-Sat). First of all, No service of the room. The front desk said "it's a holiday" ...."You'll get serviced Friday". Couldn't find anyone for towels. Manager off for the holiday and supervisor was too busy. Left a day early due to an emergency and had to call back the next day because no one was available The manager promised a full refund of my "points" (43,000) because he could not refund me any money. Well he didn't do that either. I called him back and he ignored my call. I called again and the supervisor said she would assure I got my points. I didn't. I called corporate and they gave me a case number and said they would respond in 3 days. No response. A week later they gave me 11,000 in my app. I called corporate customer service who hung up on me, she told me I have to deal with the hotel. As a loyalty member they do nothing for you. No more Hilton for us

A very nice hotel about 20 minutes from Charleston. They are behind a plaza with a lot of different…read moreshops/ restaurants. It was a large hotel with plenty of parking. The room was spacious and the shower/ bathroom was really nice. They also had an open closet with a mirror. Breakfast was not included, and a little expensive for hotel breakfast, as it was $18 a person. Overall I really liked this hotel and location and would definitely stay here again.

A decent place to stay. Clearly getting a little long in the tooth, but the room was clean and the…read morebed was comfortable. The worst part was the very weak water pressure on the 4th floor.

Booked a one night stay a few hours before arriving. Didn't know what to expect but was hopeful. We…read morereceived an accessible king suite and it was so nice. Very clean, an entire kitchen and sitting area, large clean bathroom and comfortable bed. Breakfast buffet is included in the cost and was decent. Typical of regular hotel breakfast buffet. The staff were all very friendly and we will definitely consider staying here again. We stayed on the 3rd floor and it was very quiet, overlooked the pool and was right near the elevator. Room 318. Also wanted to add that it is located near a ton of restaurants and stores. Target is a 2 min drive.

We stayed here two weekends in a row. The first weekend we were there to help a friend move. At…read morecheck in the desk personnel was super under trained. Not very personable at all. That's about the only reason for the drop in stars as I couldn't drop it half a star. (I can't justify a 5 star review with her involved, she had to be saved). Anyway, on to the next week. We reserved a long weekend through Booking and somehow Booking confirmed with us and not with the hotel. Long story short and a very hot and tired grandson trying to get it fixed, Homewood Suites saved the day and accommodated us straight at the counter even when Booking said they had no rooms to be had. We had a pleasant stay after all. The on site restaurant has delicious food that will be brought straight to the room. The pool could have been a lot cleaner. Not sure why there was so much styrofoam floating in it. Maybe the current construction. But thankful they worked with us. Wouldn't hesitate to stay again. Oh-the room rate at the counter was much cheaper than Booking had given us to begin with. How about that!

Great bar and solid rooms but the front desk staff needs serious improvement. They will put you on…read morehold multiple times and even forget you are on the phone waiting. My number was taken down 3 times today by front desk staff and I was hung up on once "while on hold". Still, no one has reached back out about my issue that would likely take 5 minutes to do. If you stay here, I hope you have no issues with anything administrative.

The staff here was so friendly! I'm so glad I chose this as my pit stop on the way back to Maryland…read morefrom Florida. They don't have an EV charging station on site but there's one on the next exit up at the Walmart. This was a great place for my pet and I to rest our head. I like the fact that they gave me a room with carpet even though I had a pet. Other hotels generally stick all the pets on one floor and there's no carpet, just tile. Outside. They also have a station with dog bags and a place for you to discard of dog poop. That was very convenient. I didn't stay here long. It was just an overnight but I also appreciate the free breakfast in the morning to get me on my way. They had sausage eggs. Of course. Plenty of juices and coffee, fruits and vegetables and muffins. The band was very comfortable, and the shower was nice and hot. I also appreciate the fact that I was able to change the nozzle on the shower head to different patterns and strengths. And I also appreciate the lighting on the bathroom mirror. It was a good stay!

Advise customers to always check your receipts and bank account. I extended my stay for two extra…read morenights and was charged incorrectly. The front desk claimed I only paid for one night, even though my bank showed a $528 charge and the Hilton Honors app showed both nights. I had to stand there proving the charges while my special-needs son was upstairs alone. The manager admitted it was their mistake and promised a $267 refund. It's now March 10, my stay cleared March 6, and I still have not received the refund. I even have a letter confirming it. Very frustrating experience. Double-check your charges if you stay here.