As they say FIRST IMPRESSIONS ARE everything. When we walked in we were greeted by a gentleman who's name I forgot!!! He was from Brooklyn NY. I felt so welcomed. What a nice feeling that is. He asked where we flew in from and we chatted briefly, it turned out we are from the same area, small world indeed. He checked us in and made sure to tell us that breakfast is almost done and if we want a bite to please go down the hall. The room was just as expected, perfect space for a short trip. The kitchenette had everything one would need and than some. The bed was comfy, and decor was just enough. But let me tell you about the shower! The water pressure was the best I've had in years! I do not like to waste water but I just wanted to stand there it felt so good. I also like the full size bottles of shampoo, conditioner and body wash. Staff was also kind to give us suggestions and help us plan out our sightseeing so we could take advantage of all the town has to offer. The hotel is located in a perfect part of town not too busy and quiet. It took us 30 min walking to downtown, but there is a free shuttle that makes stops at all the major points and it runs quite often. Hotel also provided us with a free map of the downtown and all the things to do. I highly recommend this location. read more

Hyatt House - Historic District - Great place to stay - Hotels Near Me - Charleston, South Carolina

Great stay, perfect location with on-site parking professional and kind staff at front desk and outside attendants. Extremely comfortable bed and perfect noise control. Complimentary 24 hr coffee, daily breakfast and water are a bonuses. read more

I have stayed at both the Hyatt House and Hyatt Place side of this hotel. So what's the difference? Hyatt House side is for the extended stay with a living room like area, a full sized fridge, stove, and microwave. I always appreciated my time here because the rooms were very spacious, often very bright during the day, and among the best views. I also liked its proximity to the breakfast as the elevator lobby shares the space. As mentioned in my review for the Hyatt Place I enjoy this hotel. It is a great location on King Street but close to the freeway. It was very easy to get to and leave to get to work. I thought the staff were lovely and very responsive. The little bar was a great escape from the hustle and bustle of the weekend. It was great staying here. read more

Stayed here for a week recently as I was performing at the Spoleto Festival. Best thing about the room was the bed. Very comfy. Shower was good. Hotel staff was nice. Breakfast was decent. But neither of my phones worked so I had to use my cell and then go through the whole Hyatt menu just to connect with the front desk. It took asking them three times in as many days before they fixed the living room phone (they took the bedroom phone away for some reason) Also, the kitchen light didn't work. Asked them a couple times to fix it then gave up. It never worked all week. Once I came back to the room and the tv was on. I guess whoever was trying to fix the phone did some relaxing? Luckily, the Spoleto Festival paid for the room. If I'd paid, I woulda been pissed. read more

I recently had the pleasure of staying at the Hyatt Place Hotel in Charleston. The hotel is perfectly situated within walking distance of the visitor center, which made it convenient for exploring the area and catching the Carta buses for sightseeing. My hotel room was spacious. It included a refrigerator, a comfortable seating area, and two double beds, providing plenty of room to relax. The staff at Hyatt Place had excellent customer service. They were friendly and attentive. The cost per night was around $324 and included breakfast. The breakfast was average, but the coffee was quite good. Overall, I had a fantastic experience at the Hyatt Place Hotel. I would recommend it for anyone looking for a comfortable and convenient place to stay! read more

I attended a conference at this hotel. The location is in walking distance to many unique restaurants, shopping, open air (sort of) type market, and even a Target. We valeted the car and didn't use it again until we left. Check in was easy and the front desk staff were very friendly. The room was spacious and clean with a desk and couch. I did not require housekeeping during my stay since it was just me in the room but I received a text each night letting me know even though I chose no service to let them know if I needed anything. Breakfast was included in the morning and I must say they had the best scrambled eggs I have ever had on a buffet - sounds crazy, I know, but true! They were soft and had flavor! Kudos to the morning chef. That is super hard to do when feeding the masses. Check out was just as easy. Our wait for Valet and having to pay for it separately were our only complaints. read more

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Not sure why there are 2 Hyatt House locations on Yelp for the Charleston/Historic District hotel, but it's of no issue. To anyone who doesn't know, the Hyatt House & Hyatt Place are part of the same building. It's like an L shaped hotel of sorts. Hyatt Place is for short-term stays and the Hyatt House is for more long-term stays (or I guess people here for conferences). We stayed at the Hyatt Place for 2 nights. Here's the good/meh/bad below: Good: 1) Convenience. This is located in a great location. One where a lot of things are walkable, but also somewhat quiet as you are a bit inside King Street so you don't hear a ton of noise. 2) I didn't realize there was free breakfast included in our stay, so that was a big convenience. Not that the food was stellar, but at least we could eat before going on sightseeing and heading to the airport. 3) The room itself was pretty clean and spacious. The first room we had (more info below) actually had a small hallway that led into the room). The AC worked. Shower was also a decent size too. 4) We didn't use the gym or pool, but they looked like a decent size. 5) Lobby is huge as it connects to the buffet and also to Pour Taproom. 6) Even though we arrived around 9am, we got a room by noon. Fortunately, we were still out and about so we didn't actually arrive until 2pm. 7) Wifi is free and doesn't require any special user names or passwords to login. 8) Hospitality. The front desk staff were super nice and pleasant people. Meh: 1) Be prepared as this is an older property so things will look a bit older here compared to other hotels. But it was clean. 2) Ice is located on alternate floors, do be warned there. 3) Refillable water isn't here at all hours. You do get a couple complimentary water bottles, but you have to make sure to fill your water up during breakfast otherwise there's no guarantee of seeing any water in the lobby 4) We had a corner room. I don't think the free wifi extends that great to the corner rooms. Ours went in and out. Not a huge deal though. Bad: So our original room was on the 2nd floor. However, that room had a few problems. The AC wasn't cooling the room, the fridge didn't work, and some of the drawers wouldn't close. We had a nice handyman come through to address these. While he replaced the fridge, his efforts to reset the AC didn't work. I also realized that the entirety of the 2nd floor just felt hot. I wonder if it was due to being on the same floor as the pool/gym..... but that doesn't make sense? Now, I had a conversation with the front desk. The hotel did feel a bit hot too. After chatting a bit, I realized there were plenty of choices of alternate rooms (note: I arrived on a Sunday night). I went with one of the associates to look at a few rooms and fortunately the new room I chose had the AC humming and the fridge cold. This was HUGE and it saved us from having a miserable experience here. However, this is something that I hope the hotel did address after we left. All in all, a potentially bad stay was salvaged by some excellent service made the stay pretty good for us. read more

I knew this building was older, however that does not mean that the rooms should be dirty. The first room I stayed in had hairs in the bathroom so I went to the front desk and they switched my room. The new room was better, until I got in bed. I could tell that the sheets have been washed, but I feel like if it has a stain, then they shouldn't be used? I also woke up to the lovely sound of construction above my room at 9am sharp. The people are nice, but it is not worth the price. read more

Hyatt House - Historic District - Stained sheets. - Hotels Near Me - Charleston, South Carolina

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I'm shocked to see such poor reviews for this Hyatt. Our experience has been great; they offered us early check-in (w/o us asking), rooms were spacious and clean, and location was SUPERB. The free breakfast is a really nice plus, too. read more

This is a fabulous location for easy access to so much CHS has to offer. Absolutely loved it for exploring. Room was clean, a little dated feeling, but overall great stay. Would definitely stay again, especially since we used Hyatt points and scored an incredible deal! read more

If your only requirement is a bed for the night then this may suffice. otherwise I would recommend one of the many other much more charming options in Charleston. Though the bumps in the check in process (not being able to find our reservation despite our having a confirmation number ) were quickly resolved, it felt more like a transaction at the DMV than checking into a hotel. After a long flight a more warm and welcoming greeting would be nice. While the room was clean enough, there was a musty smell. And though breakfast is free, not sure why anyone would pass up the amazing breakfast and bakery options available in Charleston for fake eggs and meh coffee and fruit. Also no herbal tea available. Though not terrible, we found the vibe dreary in a city that is anything but. read more

Stayed 4 nights attending a conference at this location. Free breakfast (plentiful and lots of great options each morning). Kind and courteous staff. Stayed on the 5th floor - looked out into an alleyway that was filled with potholes and standing water and apartments. Lots of noises (running water, showers, toilets flushing, etc). There was a pool on the 2nd floor - not a hot tub (bummer!). Great location and easy access to CARTA (free city bus), shopping, food, entertainment, etc. The shower was hot but had weak water pressure. PROS: location, access, breakfast, and staff. CONS: shower, view, noises. read more

This hotel is known for consistency in customer service, offerings (morning breakfast), open lobby area, clean rooms and quality staff. If you are not seeking the boutique, historic or high end Charleston hotel experience this is a great choice. The location on upper King makes you close to most dining and shopping. The parking garage provides ample parking. read more

Hyatt House - Historic District - Hotels Near Me - Charleston, South Carolina

Not what I was expecting for $500 almost the night... Bathroom paint is peeling from multiple spots off the ceiling and on the base of the walls... At $250 not a big deal at $500 a night not acceptable... Breakfast was very nice and included ... service at front desk was very nice but for a hotel charge me this kind of money The bathroom was totally unacceptable ... close to giving hotel 1 star but it was nice location and staff was super friendly read more

Hyatt House - Historic District - Not what I was expecting at almost $500 a night... - Hotels Near Me - Charleston, South Carolina

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In town for a wedding and this was cheaper, $200+ a night, (though not cheap) then the hotels in the French Quarter. It is a decent place, not great. We had a king bed room, it was large, but the couch was not great. Some weird vinylish material and the cushions were always separated. The bed was comfy. The door was super hard to close (and open) and we accidentally left it unlocked a few times before we realized you have to TUG it shut. There was something wrong with the electricity or lights in our room - they would get really dim for a while then 10 or 20 minutes later they would come on again. Not great. One of the elevators was out of service the whole time we were there - made for long waits to go up and down. We rented a car and you either have to valet for $36 a day - ouch - or use the city parking structure- $2 and hour that resets at midnight. You can get pretty burned on that. The biggest problem for us was the location. Apparently the neighborhood is the party and bar spot for the college kids. It was chaos outside our hotel every night. Hundreds of young adults milling about and waiting to get into the local hotspots. The police close off 1 side of King Street about 7pm for some odd reason but leave one side open to cars. We could barely get in our hotel after going out Friday night because of the kids and traffic. Good luck trying to walk around the neighborhood. So my advice would be stay somewhere else when college is in session. The staff was nice, no problems there, although the concierge was not super knowledgeable and basically told you the same things you could easily get from the internet. Breakfast was very good and a bonus - can save some $'s there. A full spread and the eggs & sausage were particularly good. The shampoo, conditioner and soap are in large containers on the wall of the shower - not crazy about that, don't know how long it's been in there and if it just keeps getting refilled. The free water was nice too considering how hot it gets there. We actually checked out 2 days early because we'd had enough of the location and hotel and they were accommodating to that - so thank goodness for that. read more

A solid hotel in what ended up being a fantastic location. Having never been to Charleston before the "map location" looked a little far north of what we might have wanted to aim for, but we saw right away there was so much right outside the hotel on and right around King Street. The rooms are njce, the beds are comfortable, and there's plenty of room to hang around without needing to sit on the bed. Couch, small kitchen, rotating TV, counter seating/office chair...all very well thought out. My only meh about the room is that the shower water pressure could have been improved a bit. The breakfast was free, and was just enough to keep us from needing to venture out. It was basic, but far from continental--hot food included bacon, sausage, biscuits and gravy, eggs (powdered, not fresh cracked, for sure) and oatmeal (well, in packets). They also had coffee, juice, toast, and cereal. It was fine...but I won't complain, because...free. The gym is well equipped and overlooks the indoor pool, which was much warmer than I thought it would be, in a very good way. I took a few dips while we were here. I would say that the oddest thing is that this hotel is actually TWO hotels -- Hyatt House and Hyatt Place. Same address. Same building. Same amenities. Same breakfast. Different stairs. If you happen to use one set of stairs to, say, go to the gym, and then, say, accidentally take a different set of stairs up...you may very well end up in a different hotel. That looks the same. Except you will not be able to find your room number. And the elevator is in a different place. And they are in no way connected other than through the lobby. And only some stairs. And that's...confusing. (I did eventually find my way back to the different (but same) hotel, where I can only assume the differences lie within the rooms themselves.) In any case, this is a very nice and relatively inexpensive hotel more than suited for a weekend away that you may (or may not) get slightly turned around in, depending on your choice of stairwell. Plus, free breakfast. read more

Hyatt House - Historic District - Hotels Near Me - Charleston, South Carolina

We had a reservation, confirmed daily with reminders ..weeks in advance. Then they cancelled it two minutes before we arrived. So we pulled up to check in. No apology no excuse. Just "we overbooked". Looked away. No apology. Nothing. NEVER again... read more

I was able to check in very early and had a nice clean spacious room. The hotel is in a great location, surrounded by bars, restaurants, shopping, and historic sites. The hotel has a little market well stocked with snacks, water, soda, and alcohol. Breakfast was a very pleasant surprise. It wasn't the usual grab and go post covid breakfast. It was a full breakfast spread and the dining area is so large that you can sit and eat away from people if you want to. I only stayed for one night. I would gladly go back again for a longer stay. read more

Hyatt House - Historic District - Hotels Near Me - Charleston, South Carolina

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We had a fun time in Charleston with restaurant, ice cream, and shopping. The Hyatt was very nice and clean place. The services was great and friendly. They had prepared a nice room for us and our little dog. When I say this would be a cozy apartment for us, it would be. Very quite floor all night and the day as well. The complimentary breakfast meal has more than enough options to make us happy. We had valet parking, but we just Uber it's better that way. Straight across the street or at the Hotel plenty of nice places to party, wine, and dine less than 50yds of a walking . Trust me the humidity is not a girl's friend and the last thing we wanted was spending to much time walking around in the stickiest. read more

We have stayed at the Hyatt many times and we are always pleased with the accommodations and service in the hotel. And while there were renovations going on, we really were unaware of any disruptions. The only hint was that valet parking was a bit disrupted due to lack of space in the garage. However, Ty and Caleb and Julmar couldn't have been more efficient and helpful with the car as well as our baggage. These guys are the best! read more

Stay anywhere else in Charleston.... You would probably have a better experience sleeping under a bridge or in your car. A nightmare from check-in on. Charleston is one of the friendliest towns you could ever visit, but you would never know it from staying here. Almost every hotel employee you will interact with seems to hate you before you say hello for the mere fact of being here... I haven't been to this rude of a hotel in years, if ever. I get that hospitality is challenging, but it would be nice to do something as simple as checking in without feeling like I'm causing one of the worst things to happen to someone all day and getting barked directions to the wrong room. Combine that with a shower that hardly had any water pressure, the bedside light that kept flickering on and off, and half the outlets not working, and you mind as well stay at a motel charging a fifth of the price. The location is great; a stay in a car parked outside would be infinitely better. Comically awful. Cannot really say more about how terrible this hotel is. read more

March 2023: Overall, enjoyed our 3-night stay at Hyatt Place. My boyfriend and I enjoyed the free breakfast every morning until 9:30 AM. They were good about replenishing the food and even if it got crowded they had enough food. You're allowed 2 water bottle allotments per day from the mini mart in the lobby which is helpful. Few points of advice: * We got to our room and there was no shampoo. Or hand soap. * Door closure on the 4th floor was difficult - you have to make sure it's closed by really pulling it closed. * Maybe advance notice that the Pour Room would be closed..? We were looking forward to checking out the rooftop and it was closed for a private event (sad!) Overall, I think it's in a great location on King Street where you're just a 20ish min walk to town and all the stores and also great local restaurants and bars too. Easy pick up spot for Uber/Lyft too. Generally mostly clean and the bed was comfy. The staff at the front desk shouted us out for being Mets fans and he was really kind! read more

The location of this hotel is about a 20 min walk to the main downtown area. Walk down along King Street and you will see a lot of shops and bars. You can also take the free buses to take you into the downtown area. I choose this hotel since the price was pretty good for off peak season in Feb and included a kitchen and living room space. There was two burners to use, a full size fridge, sinks and island to sit at. The lobby offered free hot breakfast consisting of sausage, egg, waffles, banana, oranges, yogurt, oatmeal and assorted breads. Coffee, tea, and juice set up was really helpful for the mornings. It stops at either 9:30am on weekdays or 10 am on weekends. They offer one free bottle of water per guest per day in their "H mart". They had early check in for us, we were expecting to check in at the stated time. Check in went smoothly but once we arrived in our room we realized we were given the wrong room. We ended up in a studio room vs the one bedroom which was a bit tiresome after the flight. The bed is pretty soft for those who like soft. I would've enjoyed a firmer mattress. The air vent I noticed was a bit dirty and could use a cleaning. I had to eventually hang a hand towel over the vent because of the poor placement of the vent and bed. When you're in bed the vent blows directly into your face. Overall the place was nice but needed some more elbow grease or small repairs to make the place look newer. There were a lot of scuffs on the walls and doorways. The bathroom door is a sliding door and you could tell a lot of guests crashed the door into the doorway as it doesn't even stay shut. You had to have a lot of patience and time to slowly slide the door closed for it to stay closed from momentum. It also did not lock. For those with mobility issues, you really have to hold the door by the wood as there is no knob and really just a metal slit for your fingers. The door was quite sticky and dirty from lack of cleaning. The space is overall pretty minimal. We brought our own Fire TV stick and remote to watch TV. The tvs were quite old compared to other Hyatts. The Hyatt app does not work here. Staff clean the rooms only every other day. I forgot my slippers and hair brush and they did not have either. They did have a tiny comb that did not work well for my hair. In terms of service, I would say other reviews are spot on about their level of service. We called twice about more towels, and visited the desk once before we got them two days later. read more

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Nice hotel with breakfast very close to shopping, restaurants, and entertainment. Highly recommend.

Stayed at the Hyatt House for 5 nights. We were very comfortable and appreciated the location. The breakfast offered a good variety. I also appreciated the 24/7 coffee. Early risers appreciate fresh brewed coffee. The food provided for our conference was outstanding. The staff was always monitoring the area to ensure our needs were met. Staff was courteous & professional. As a frequent business traveler, I appreciated the cleanliness of the hotel. Recommend!! read more

So, let me preface this review by letting you know that the two nights prior, we stayed at the Hyatt in downtown Knoxville. So I have a good point of comparison. I think the best thing about this hotel was the Pour Taproom on the rooftop. The facility itself is nice and the room was clean. For the same price as a come-and-go valet in Knoxville, this hotel offers no parking. You must use the public garage (right in the same courtyard) but with no come and go privileges; so you must pay again if you leave. Also the hotel and garage advertised $18 daily parking, but when we checked out after 13 hours, we were charged $28. When we arrived, the courtyard was so congested because the garage gate wasn't working that a taxi tried to squeeze by and scraped my husband's truck. The lines everywhere were extremely frustrating. Long line for the extremely slow elevator in the garage, line out the door to check in because there was one person at the front, and another long line for the elevator up. On the way out it took us 10 min waiting at the elevators to find one we could fit on because only one was working Now, I know that breakfast is different now because of COVID, but there's was seriously pathetic. First of all they wouldn't even turn the light on in the breakfast buffet room so you could barely see. They served these packaged "sandwiches" (pictured). An unseasoned piece of meat(?) Between a hard bottom and a doughy top. The only other food was packages of oatmeal, and packaged muffins. Thats it. It would have been better for them to say there was no breakfast and just don't worry about it. But to advertise a "good, hot breakfast" was a bit insulting. The shower's water pressure was non-existent and the towels were stained. Would NOT recommend read more

Hyatt House - Historic District - Breakfast "sandwich". Absolutely awful. - Hotels Near Me - Charleston, South Carolina

What a nice hotel, located right in the historic district, with lots of restaurants and bars nearby. A city parking lot is connected to the courtyard of this hotel, but boy is it pricey, $36 per night. Of course if you leave for the day, and come back in the evening, you'll pay less. Our check-in experience was really good. Javier was super friendly, giving us recommendations on restaurants and sights. The lobby is modern and very open. Our suite was fantastic, with a fridge, sink, stove, and a nice island to put your food and drinks on. The bed was comfortable and I like how the TV easily swung around from the living room to the bedroom. The cooling was quiet and efficient. The complimentary breakfast was the only issue I had with the hotel. They served these warm breakfast sandwiches, made with pork or chicken, but they tasted just awful. It made me wonder if it was real meat inside them, just disgusting. There's a nice rooftop bar connected to the hotel with a beautiful view of the city. It has lots of wine, cider, and beer on tap that you can try with a unique measuring system. read more

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The location is good and there are a few restaurants and shops literally on the same block as the hotel. The room was clean (except the toilet was not flushed when I first got into the room... I think this was actually an issue with the toilet because when I noticed you had to hold the handle down for a long time in order for it to flush completely) and modern. It seems newly updated, except the grout in the bathroom looked a bit dingy. Also, the bathroom door is frosted glass, but you can still see the darkness of shapes through the frosted glass. Didn't bother me since I was traveling alone, but you might want to keep that in mind if you're sharing a room with someone you're not THAT comfortable with. I really enjoyed the seating area, that is where I relaxed to watch TV and eat dinner. However, the couch cushions were kind of annoying because they kept sliding around and slipping out of place. I liked the breakfast buffet, but I wish there had been more dairy-free options. read more

Hyatt House - Historic District - King suite with sleeper couch - Hotels Near Me - Charleston, South Carolina

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Comfy bed and good ambiance. Stayed for 3 days and only got room service on the last day. Water pressure in the shower is non-existent and parking cost is ridiculous. read more

6/11-6/14: Stayed here for a conference and our wedding anniversary. I hate to be hyper critical but I must speak up because this hotel has alot of fixable issues but the management is failing dismally. I'll start with the cons and end on a positive note: Cons/Critiques 1. The location entrance is hard to find when you first arrive, the sign is blocked. It's also pretty congested in the drop-off area. (at all times) 2. Valet staff are completely overwhelmed, consider having 2-3 people instead of one. They were losing people's cars and keys. There was a pilot ahead of me who was late for his flight because they couldn't find his car. The poor workers did try. Calling the front desk to have your call pulled around was not working. Not good for $50 a night. 3. Our fridge didn't work. We called the front desk and they sent someone up immediately. He said he would be back with another fridge. He never returned. We called again the next morning and they finally came. 4. Customers were complaining at the front desk that their AC didn't work. FYI, Charleston was super hot this weekend. 5. Our iron board was so rusty & old, it wouldn't let down. 6. The breakfast is ...meh. And overly crowded. 7. The rooms and bathrooms are outdated and overpriced. 8. Several times throughout our stay, the front desk was empty...with no one there. Thus we had to wait until someone eventually came back. Pros 1. Once you get past all of the issues of the hotel and accept that it's gonna be mediocre...the location is great. 2 of our favorite lounges were right next door. The courtyard does look nice at night. 2. Our AC never went out...like others. We were grateful! 3. They did onboard a new valet texting system to alleviate miscommunication w the front desk. Overall, I'm lucky my job payed for this stay or I'd be pretty pissed. This hotel is floundering scam and tarnishing the Hyatt Place brand. Definitely WON'T be returning. read more

Hyatt House - Historic District - The courtyard tree at night - Hotels Near Me - Charleston, South Carolina

The hotel is ok... but you need a PhD in thermonuclear physics to figure out how to use the thermostat. Never in my life have I seen such an unintuitive piece of electronics. If you have to post instructions on how to use the thermostat, it is too complicated. End of rant. read more

Hyatt House - Historic District - Incredibly unintuitive thermostat - Hotels Near Me - Charleston, South Carolina

Great location. This hotel was close to everywhere we needed to be. The room was nice and large. The natural light was minimal but was ok with plenty of other lighting. Staff was friendly and the biscuits and gravy for breakfast were very good. read more

Enjoyed a 3-night stay at Hyatt Place Charleston. The breakfast in the morning was quite good and the staff was friendly. You're walking distance from the spots on King Street and a short Uber/Lyft to the downtown area. We wanted to go to the Pour Taproom but it was unfortunately closed for our entire stay. I'd stay here again and would recommend as a dependable stay at Charleston. read more

Too many things went wrong on this visit. We stayed for four days and we 100% understood that some of our amenities may be impacted by Covid. We valet parked our vehicle on day one. We ended up moving it the next day because there was no valet to retrieve it on day 2 around 1 pm. The self service parking garage would not allow you to leave unless you kept track of your ticket and paid before going to your vehicle: there was no option to pay at the exit gate. Any idea how many times we forgot to do that in the course of four days? It was a lot. On top of that the elevator was out of service so the few times we had to park on the third level or higher getting our son down the steps was a chore. Don't even care that this was a public garage. Do better for your guests. Our first room on the sixth floor had a myriad of issues: two towels when we checked in, hairdryer was broken, in room phone broken, coffee maker broken, remote control to the TV didn't work, and some weird white lights on our TV screen. The ONLY helpful person at the front desk was an African-American gentleman (I wish I could remember his exact name but I know it started with a J) who fielded my frustrated husband at the front desk after we had called Julia repeatedly asking for resolutions to our issues. He offered to fix the list of issues or we could switch rooms. We opted for the latter because we were unsure when maintenance may actually fix our problems. Let's not forget that we loaded up the entire room and switched which was pretty inconvenient but we were excited for what we were sure would be a better space. It wasn't. Molding from the baseboard was missing, missing a bedside lamp (called and never got a replacement), missing a high top chair at our kitchen island, etc. Just really inconsistent and irritating overall. Add to it that we had to set the trash out in the hallway and call everytime we needed towels. We were also told that maid service was only for extended stays of 5 days or more. No discount for that though. I doubt the variety of other hotels in Charleston are this limited. Go elsewhere. Honestly based on other reviews I doubt I'll hear anything from the GM or corporate. We will go with a Marriott next time. read more

Hyatt House - Historic District - Messed up TV in BOTH rooms 673 and 773. "Sorry. Can't fix them unless they die." - Hotels Near Me - Charleston, South Carolina

The employees at the front desk are extremely rude. Definitely in need of updating. Walls are extremely thin, I could hear them snoring in the room next door. read more

Solid hotel, convenient location with lots of things in walking distance, clean rooms, comfortable beds, functional bathrooms, heated pool, well stocked exercise room, free breakfast and nice staff. Only downside is high cost for parking if you have your own car. read more

The Good: Our room was clean, modern and the kitchen and dining area was an incredible bonus! We loved the layout of the room. It was perfect for my wife and I and our 2 kids. The location is great and has many amazing restaurants close by. (The Darling oyster bar was our favorite) It is a 1.5 mile walk to the water front which was fine for us as long as we had a stroller for the kids. The FREE breakfast was great! Highly recommend the biscuits and sausage gravy and a yogurt with granola and fruit. Coffee was average at best and breakfast doesn't start until 7 am which kind of is a bummer if you need to get an early start. The BAD: The glaring issue facing this hotel is the customer service. It is quite frankly some of the worst I have ever experienced. I read reviews before booking and saw that this may be an issue but I usually do not need anything during my stay beyond the room. Issue 1: If you request anything from the front desk, they will do lip service and make you think it's taken care of but don't count on it. I made 4 requests at the front desk for sheets, blankets and pillows for our pullout couch for my 3 and 4 year old to sleep. Requests were made at 7, 8, 8:45, and 9:30. I even asked if I could go get them myself at 9:30 lol. Each one I was apologized to and told they would be brought up immediately. We never received them. Issue 2: the pool and workout room towels will not be there if you are in need so bring down your towels from your bathroom. There was a huge bin full of dirty towels that had been there for multiple days and smelt of mildew. Because we had to use our own towels for the pool, I asked for a couple of extra towels for our room at 4 and 5 pm. We were again told they would be right up. We never received them. THE BOTTOM LINE: Would I stay here again? If I were able to book this place for under 125 again then probably. The location, free breakfast, cleanliness and room quality for the price is pretty good. (This is NOT a 225 hotel which is what it retails at). I would book again anticipating none of my requests for blankets, towels or anything else for that matter, would be answered. I want to give it 1 star simply based upon the customer service but am gritting my teeth as I give it 3 stars on value alone. read more

I recently stayed at the Hyatt House. My friend and I found Miranda at the front desk simply AMAZING. Miranda has a smile for everyone and is extremely informative. Give that girl a RAISE. The Hyatt House was in a really good location for us. Across the street we were able to rent Affordabikes on King Street to ride all over Charleston and see the historic district, ride over the Arthur Ravenal Jr Bridge, and see Shem Creek. (Reds Icehouse was great) Breakfast was Superb This was a stepped up breakfast in my opinion with having a Omelet maker in addition to typical layout buffet breakfast food items. Pool and exercise room were nice . Only downsize pool was indoor. There's an awesome POUR TAPROOM next door to hotel. You pour your own beer and wine and pay by the ounce. This rooftop experience was awesome. You take an elevator to get up there and I believe boosts the highest rooftop in Charleston . Rooms were clean and really big. If your staying over the weekend you can easily walk to the greatest Farmers Market on Saturdays in Marion Square. You will not be disappointed. Just a few blocks away. Second Sunday is also awesome they block off King Street so no cars are allowed only pedestrians . Great shopping, art, and some music on the streets. Great for people watching. If your flying into Charleston Airport you can take CARTA from the airport to a few blocks away from Hotel for less than $4.00 . you get dropped off at the visitors center www.ridecarta.com You are so close to a plethora of restaurants, and shops to walk to. I would not hesitate to stay at the Hyatt Place whenever I'm in Charleston. read more

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Good location to all the action and rooms have an actual sitting area but not the cleanest hotel. Shower has mold in the corners and grout, and sheets had stains. Also, tv has bright white dots like it's blown out in certain places. Hard to look at. Not the quietest either. You can hear neighbors toilets flushing and there's constant banging from doors closing in the hallway. If it matters to you, masks are not being enforced. There's a plethora of old white dudes walking and coughing through the halls with no mask. read more

Hyatt House - Historic District - Bright white dots on tv screen - Hotels Near Me - Charleston, South Carolina

We stayed over this past weekend at this hotel and had an amazing time! Front desk staff was very friendly and welcoming even wished my wife a happy birthday on her birthday! We frequented the rooftop bar pretty often and were met with one of the best bartenders and friendliest people we have ever met! Audrey gave us personal recommendations to bars and restaurants and we were not disappointed to say the least! We need more outgoing and friendly service like my wife and I received this past weekend by Audrey and the staff at the Hyatt hotel! read more