Have been using CS for years and have been very happy with their service and staff. We've been on their service plan which caught issues early that saved some headaches and expenses down the road. We ask a lot of questions, and they are always very knowledgeable and helpful. read more

This company is either inept or they are rip-off artists. I've waited 3 summers before leaving this review to give them the benefit of the doubt. In July 2015, this company was hired by my warranty company to replace a fried component on my HVAC. The following year, May, 2016, I got my usual service company to perform the Spring maintenance and they told me according to their readings, the system was under-charged. I said that was impossible as this was just repaired and they suggested I call the company that performed the service. I called Comfort Solutions and they came out to test the system and they claimed that their reading indicated that not only was my coil bad but also that I should replace my TXV (thermal expansion valve) to the tune of THOUSANDS of dollars. They charged me for the diagnostic to boot. I called my company back and because they are actually capable and I trusted them and they wanted to be thorough and provide good customer service, they checked for leaks for free and reiterated that there was no way the numbers were indicating anything other than an undercharged system. Called Comfort Solutions back and told they stood by their completely incorrect and rip-off position. Why do I say this? My company was so confident in their diagnosis that they made me the following deal: they offered to charge the system and if it ended up not fixing the problem or it ended up being something else they would refund me everything. Guess what: in May 2016 they charged the system and my HVAC has run flawlessly for 3 whole summers. Comfort Solutions wanted to charge me THOUSANDS OF DOLLARS for a problem that didn't exist. Also, since replacing the parts they wanted to replace would require re-charging the system, there would have been no way to prove what the root cause was. Stay FAR FAR FAR away from this company. They charged me for the diagnostic and I paid the other company to charge the system. These guys are terrible. If the company doubts this story or claims anything of the like, I still have their diagnosis sheet where they recommend this action. If these items needed to be replaced how do they explain 3 years of running flawlessly in extreme heat when I keep my house at 68 in the summer. I do not want this company to contact me at all. I chalked up the $100 lost for the fake diagnosis and the money I had to pay to recharge the system properly as water under the bridge. read more

Mick Stine was here this morning for our fall furnace and water heater check. He arrived on time and went straight to work. He seemed to do a thorough and complete job. When he finished he made certain I knew and understood everything he had done and had all the correct settings. Excellent work...what I've come to expect from Comfort Solutions. read more

I usually don't write bad reviews but on this one I feel it's needed. I've been dealing with this company since my air conditioning unit went out in June of this year. They were a second opinion option from my Home Warranty company. They've been out to my house over 5 times to "fix" my furnace until they replaced my unit in August. My family and I went all summer without air because each time they came, they found something new wrong. They never arrived at the time they were supposed to come to our home, which is unprofessional. I contacted them numerous times because they were late. Now we're getting to the colder months, now my heat isn't working. They just replaced the entire inside unit in August! They came out, noticed that now the thermostat isn't working and something wrong with the furnace that's draining the power which is causing it not to work. The technician, Shanga made a comment and said that they should have replaced the thermostat when they replaced the unit! He also said that they will call me in the morning to go over pricing? Why am I paying for something they messed up in the first place? Temperatures are falling and we have children in a home with no heat. Very unprofessional, horrible service and poor quality. Do not use them! read more

My heat went out this past week and my home warranty gave me this company to work with. I called them and they were able to come out the same day. Tyler the tech was very nice and respectful. The furnace needed a new heat exchange but due to it being so old we might just need a new one. Holly at the office was so helpful with trying to speed up the approval process. My home warranty wanted to send them the furnace to save money. Holly insisted to them I needed a furnace ASAP due to the freezing cold. I called Holly multiple times and she was patient and understanding of my concerns. I am beyond pleased with the service I recieved with this company. read more

Took a leap of faith and went with Comfort Solution; primarily because the Lennox unit is highly rated. Replaced a unit at our home and another at our business. On several occasions have found them to be guilty of overcharging, wrong diagnosis, falsify time on service sheets, then office is argumentative when you attempt to resolve an issue. I recently requested a refund for "extended troubleshooting" in writing with the the owner. The service call was falsified. The tech did not know what he was doing. The diagnosis was wrong and did not repair the problem - and risked doing further / major damage. All this was confirmed when I brought the former tech in who had it up and running in an hour. My biggest issue is not hearing back from the owner after all the money we spent with them ;( read more

I have worked with this company for years and always had great service. The techs are respectful, careful and well-trained. They carefully explain things and offer options for anything needing attention. Mark was here today and as always, did a great job. read more

I went with Comfort Solutions when my AC went out because that's where our home warranty sent us, and I've regretted it ever since. They came last Friday to diagnose the problem, which needed a part ordered that they didn't carry. I was told it would be Monday when it came in. We never received a call, so we called them Monday and they stated they couldn't find the needed part. (I would expect a professional company to have vendors for all parts.) Late on Tuesday, we called again to ask about it, and an hour later they found the part and said they would be back on Thursday to fix it. On Wednesday, we received a call that they picked up the wrong part, and won't be able to be out until Friday. They have made no effort to speed up the process and showed no concern. It has taken a week for a repair that should have taken a few days at the most. Don't trust this company to order the correct parts in a timely fashion. We'll see if they actually show up on Friday. read more