We had Evergreen come out and install our water softener and I couldn't recommend them more. It was…read moreour first time having a water softener and they were super informative on the whole process, which I appreciated because I ask a ton of questions. Their communication was great and the technicians were really nice. When the county implemented the water softening thing, I called Evergreen to get it adjusted and they came over and brought salt for our system. I will definitely use them again for any plumbing needs.

They told me it was going to be $1000 for an hour's worth of work to fix my Toto wall mounted…read moretoilet with an in-wall tank. When I told them I thought that was a ridiculously high price, they further insulted me and said they "understood their pricing wasn't for every situation or budget and that's ok" which, to me, implies they only want to work with wealthy people. I called Sure Flow Plumbing instead and the could not have been nicer and had my problem fixed in less than an hour at a fraction of Evergreen's pricing. Don't even bother wasting your time with getting an estimate from Evergreen.

Five Star is my go to conpany for my electrical, plumbing and HVAC work. This company is definitely…read morea Five Star company! I have been very pleased with all the work they have done for me. M. Dennis, Englewood, Ohio

Our technician, Luke Ferguson, was on time and knowledgeable. He answered all of my questions and…read moretook the time to educate me. He was able to repair our AC unit the same day during one of the hottest weeks we've had this summer. We will definitely use them in the future!

Giovanni with Roto-Rooter saved the day. He went above and beyond to help us with a clogged drain…read more Spent a lot of time explaining and reworking the issue to make sure we were fully taken care of. Top tier customer service from Giovanni.

Just no. Avoid at all cost. Can't give a low enough review. Service bad, quality worse, and the…read moremost overpriced by hundreds of dollars

The Roto Rooter Plumbers have always been professional and arrived on time. However, about a year…read moreago we had them install two water valves in our upstairs bathroom sink, right after they were installed I started hearing drips of water in our upstairs bedroom, so I called them back a month later. They said there was no leak because they didn't see water. Also, they broke the plastic handle to the main water shut off in the house. I realize things happen. I just worry about the structural integrity to my upstairs bedrooms and bathroom as well as being unable to shut off the water at the water main inside my house. Joe G at Featherston in Miamisburg. Thanks in advance for reading.

Predatory, Incompetent, or Both -- Avoid Roto-Rooter at All Costs…read more My experience with Roto-Rooter was so appalling, I feel morally obligated to warn others. It started with a sewage backup in my 792 sq ft basement on May 28, 2025. I had no prior experience with this, so I called Roto-Rooter, thinking they were reputable. They charged me $800 just to unclog the drain, which seemed high but I assumed it was a complex job. Because there was sewage involved, they told me I needed a quote for cleanup -- citing bacteria in the concrete. Fair enough. Then their Water Restoration Field Supervisor came to my home, reassured me the cleanup would take 2-3 days, and promised help in submitting the claim to my insurance. My insurance called multiple times with no response. Eventually, because this Google review, they responded. Shortly after, another technician came in saying he couldn't get the camera down the pipe to inspect it. He showed me how it wouldn't go through, then confidently told me it was broken pipes and quoted me $8,500 to jackhammer the basement and replace the piping with PVC. I didn't bite. Two weeks later -- yes, two -- they finally said the basement was dry. It made no sense to me that it would take that long, but I'm not a restoration expert, so I deferred to them. Eventually, I got suspicious and called a second company. The tech immediately ran a camera through the pipe -- no issue at all. He said he'd never heard of a camera being unable to pass unless something was being done wrong. The footage showed no broken pipes, just minimal root intrusion. In short, Roto-Rooter lied or was completely inept. And then came the gut punch: I received a $23,000 bill. For a partial basement cleanup of a minor sewage backup. I wish I were kidding. Look at the photos -- there is simply no way the work done justifies that cost. To recap: * They charged exorbitantly for simple services. * Lied (or were clueless) about my pipe condition. * Tried to upsell a $8.5K excavation based on false information. * Took far too long to complete a basic drying job. * Promised insurance help and then ghosted me. (Eventually after my reviews, they responded) * And in the end, sent a $23,000 invoice that is beyond outrageous. Do NOT trust Roto-Rooter. They are either dangerously incompetent, or predatory scammers -- possibly both. UPDATE: After receiving the insurance audit report, I can now confirm that Roto-Rooter massively overbilled and lied repeatedly throughout this process. They initially quoted $6k-$11k for water cleanup after a small sewage backup. What happened? A final settlement from my insurance adjuster of $11,328 for a partial basement cleanup -- with drying equipment left for 14 days for no legitimate reason. BUT ROTO ROOTER WOULD NOT RESPOND TO NEGOTIATIONS. As of July 29th, they have not responded. They also falsely claimed I was hard to contact or not available. That is absolutely untrue. I was either working from home while they were in the house or received 20-minute notice and arrived on time. They also implied I was going in and out of the basement, interfering. Another lie. I never opened the basement door while they were working -- except once, when all of their equipment had mysteriously stopped running and I checked on it. That was it. The insurance adjuster's audit backed up all my suspicions: they overcharged and found no justification for their bill. UPDATE 2: On August 5th, I received a lien threat from them because of their unwillingness to negotiate. It wasn't until August 13th that Roto-Rooter began showing a willingness to negotiate after I got a higher up email address. They falsely accused me of stopping my insurance from negotiating. It is not true and my insurance confirmed. As of August 18th, there has been progress in negotiations but there has been no agreement. Update 8/19: Roto-Rooter offered to settle at $19,000 (matching my insurance's position) but only if I removed all my posts, reviews, BBB complaint, Attorney General complaint, and agreed never to post about my experience in the future. I declined because my freedom of speech is not for sale. I did, however, accept $19,000 if my right to speak honestly about my experience remains intact. 9/3: After months of stress, I finally resolved my case with Roto-Rooter. My insurance generously paid $17,500, even though an independent audit valued the job at only $11,400. I ended up paying an extra $1,000 out of pocket just to walk away with a paid-in-full receipt for a $20,000 bill on a minor sewage cleanup in an unfinished basement. This was the most exhausting experience I've ever had as a homeowner. I would urge anyone considering this company to be extremely cautious. I have been through 19 rebuttals with them on the BBB, about 100 emails, and I filed a complaint with the Attorney General, the Ombudsman of Dayton and the FTC. Friends don't let friends choose Roto-Rooter.

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

Koby arrived on time. He was very respectful of our home. He was very professional and kept us…read moreupdated on the work being performed. He also asked if we had any questions and he answered all that we had. Absolutely would recommend Recker and Boerger. 5 stars.

I would not recommend R&B. Water heater (installed jan' 23) had a leak and they came to replace it…read moreas it was under a 8 yr warranty and found out they had charged my credit card $945.00 without explanation.

The technician was kind and professional but 500 dollars for 10 minutes of work is unethical. I…read morewill never call roto rooter again!

Quick, friendly, and made sure everything was done right! They were very easy to work with and were…read morevery reliable!