Nice, updated lobby area. Easy parking in free garage right across from hotel. Location great on…read morethe Ohio River and walkable to many restaurants and coffee shops and Hollywood asinine you like to gamble. King one bed suite, bed very comfortable and blackout curtains made it cozy. Suggestions for better attention to cleaning. All the interior doors have handprints and grime from previous guests and need wiped down. Bathroom fixtures were dusty and need cleaned. Rug in living room around sofa and coffee table did not appear to have been vacuumed as there were several pieces of popcorn on rug when we arrived. Forgot to take photo. There's a small kitchen area in the suites but no paper towels, paper plates, disposable eating utensils or any items to support having microwave, fridge, sink, and eating area. That would be nice. On a Sunday morning the coffee bar in hotel was only serving coffee. No pastries or muffins available. Had to do breakfast buffet if you wanted to eat. Just wanted coffee and a muffin for quick breakfast not a sit down buffet. Overall good stay and would return again when visiting area.

Roadtrip to The Ark Encounter one overnight. Lawrenceburg, Ohio for May 3, 2026…read more Our experience was horrible in regards to bed cleanliness, bathroom cleanliness and customer care/service. When we were getting ready for bed, we turned down the King size bed in room 624, the fitted sheet was stained with a medium sized skidmark (fecal matter) showing the linen had not been washed or maybe changed. Further examination showed the stain passed through the fitted sheet down through to the mattress cover. The mattress cover itself had additional stains that resembled bed wetting with severe yellow staining on the rt side edge, with splattered brown stains on the side of the mattress cover. We did not discover the condition of the bed linen until we turned the bed down at 11:30 pm. We immediately called the front desk to report the issue. It took 2 contacts with the front desk to get sheets which did not fit the king size bed because they were queen flat sheets and no fitted sheet. She alleged there were no King fitted sheets available. The long haired redheaded young lady who brought the flat sheets was not kind or helpful when she informed us she was 5 min past her shift and she was unable to do anything more for us. We told her to please find a fitted sheet for us. She returned with a fitted sheet but when we tried to make the bed, it was a Queen size sheet!! She reluctantly went to speak with someone who might help us obtain a fitted King sheet. The next young lady who brought a fitted King sheet was even more curt and unkind. She brought the correct size fitted King sheet but had a harsh rude tone and way of handing it over. I tried to show her the condition of the bed but refused to come in and see it stating she was not allowed to come into the room, even though the other young lady had come in when I wanted to show her the foul condition of the shower and bathroom floor; red mold throughout the lower tile and edge of the shower pan. The bathroom floor had not been vaccumed or swept before we occupied the room The two young ladies we dealt with, did not treat us with kindness nor in a professional manner... it was as if we were a bother. We took pictures of the soiled bedding and will email a letter to corporate when I find the address. I do want to give kudos to the check in clerk, Venus, who was friendly and professional. Manager Ashlyn seemed genuinely concerned about our horrid experience. Ashlyn was kind and professional. The welcome complimentary Chocolate Chip cookies were super delicious and a surprise to us at check in. I cannot recommend this hotel and I hope this experience is an anomaly. Because of the overnight employees' lack of interest to resolve the issue at the time it was discovered... I will not return... Oh... and the sheets appeared to be so old that the weave was shred in several areas. There was no microwave or refrigerator. We found out later we could have separately rented them had we asked for them. But they should have given us the option. We were advised that only suites were equipped with a microwave and refrigerator.

First time coming here since I staying the night in the area. Haven't stayed at a residence inn…read morelike this in years. Checking in and parking was easy. Plenty of nearby developments happening around this place. Friendly staff too! Around the hotel there are great amenities like a great lobby to hang out at. There's a fireplace outside, a pool, tennis court and a fitness room too. It's almost like being at a luxury apartment. The rooms are spacious too for the price point! Rooms are pretty modern too except the thermostat in the rooms. They're old school from the 80's it didn't bother me personally, I was entertained by it. Clean bathrooms with powerful shower heads. Complimentary breakfast was solid too with a large dining room and fair amount of choices. I would happily come back here again in the future.

Had a multi day layover, and was glad that the Residence in by Marriot at the Cincinnati Airport…read moreErlanger Kentucky was OK. The layout of the property is kind of sprawling, but there are plenty of parking spaces and doors so that you could pretty much park very close to where your room is. That said, if you have a suitcase on wheels, or if it is challenging to step up and down by curbs, be prepared to deal with a lack of accessible ramps and curb cutaways. It was clean and dry and quiet with a few lucky into the courtyard area that has the pool and stuff. Even though there were lots of happy kids splashing in the pool and playing you'd never know they were there because it is quiet and I guess well insulated. It was nice to see lots of families and kids from babies to teenagers enjoying the hotel, and they were very well behaved. The bed was very comfortable and just the right height to sit on. The desk clerks are OK but once you check in, don't expect them to help you out in anyway. For instance, if you order food in from some local restaurant, delivery from the lobby is not going to happen because apparently there is no one who can spend three minutes of their time to carry a bag from the lobby to a guest's room. Good luck, trying to coordinate a delivery driver to deliver to a room when all the buildings are locked and the lobby clerk cannot be bothered. The hot breakfast buffet has decent scrambled eggs. However, if you are a bagel person, they do not have bagels on the buffet every day. The big draw is the smell of the waffle iron that makes vanilla scented waffles. The little kids in particular get really jazzed about the waffles and the line for them gets to be really long. Their coffee is OK and even though it doesn't taste strong after about 3 cups a person does feel a bit jittery. Older reviews for this hotel mentioned issues with the shower structure, that there is no door just a panel that stretches halfway. Since then, I suppose they fixed that problem and the shower has a sliding door along with the panel so that aspect of being open to the elements with the water spraying out onto the floor has been resolved. If I were traveling with a family having kids, the hotel could possibly be a good choice, though the sofa bed probably is tremendously uncomfortable as to be expected.

My family and I are staying for one night as we have a mountain bike race at the England - Idlewide…read moretrails. Do not check in unless it is with Kelly! She is the epitome of epic. From the moment I walked in I could feel her energy radiating throughout the lobby. She is a true gem. I can honestly say that I enjoyed my experience just checking into the hotel as I have never been so delighted checking in anywhere. It's such a simple process, yes? What's to enjoy as it is it meant to be a neutral experience. Well not at Homewood Suites in Florence Kentucky. Kelly greeted me with such heart felt warmth and joyfulness that is rare these days. I immediately felt captivated in such a blissful experience. She walked me to the room that was intended to be mine and gave me a short tour as she wanted to make sure it met my expectations. Thank you for starting my stay off in the best way Ms. Kelly Homewood Suites is blessed to you! My heart is filled with gratitude

We did a one night "stay-cation" here because I had promised my nephew a night at a hotel with a…read morehot tub. I called Thursday to confirm they had one but when we checked in Sunday it was out of order. Thus goes life but we still enjoyed our room, which was a great size with nice amenities. They have a nice pool and gym and the free breakfast is awesome. Worth checking out especially if you are traveling with a larger family!

Convenient for our purposes. Clean and comfortable. I think…read morewe accidented our way in to a formerly accessible room. The room was HUGE or at least looked that way because it was very sparsely furnished. My fella was happy with the included breakfast. Despite the AC being on, it was still really dang humid in the room so one could be chilly but also feel like they were sweating. It got the job done and was in our price range, and the room was overall pretty comfortable.

The rooms are really nice, but the check in process was a literal nightmare. My friend had reserved…read moretwo rooms for two nights for a trip we were taking. She reserved these rooms from the Holiday Inn website using her reward points. Upon check in she was told that it was a third party site and that they could not honor the points. We ended up only staying one night because it was too expensive to stay two nights, which was inconvenient for us during our traveling to have to find another hotel to go to. The heat in the room wouldn't work and it was only 66° the entire time. The pool is nice but it is NOT heated, we were freezing. Good luck finding someone who is actually at the front desk when you need something because no one is ever out there. They need to put a bell out front or something so you don't have to wait forever for someone to show up.

Gosh dang it. I forget to put the actual channels that I would have wanted to watch…read more They do not History and/or Travel channel. They have them listed, but the channels go to other channels. ABC news is not available as they did not renew their contract with Scripps. History goes to FXX. Travel is FX.

The room was clean and the shower spacious . Front desk helpful . The room was clean every day …read more The breakfast buffet was great .

Some people disregard 1 ratings, you may regret disregarding this review. If I could leave 0…read morestars, I would. This hotel is filthy. The bathroom smelled of mildew, like a dirty cleaning tool was used on the floors and tub. The temperature management unit rattled and when it was on. Reports to guest services the next morning yielded no corrections or room change. The guest services representative in the evening laughed when I reported the problems after requesting I speak with the manager. To say I would not recommend this establishment is an understatement.

As of our stay (April 4, 2025) this hotel is going through a remodel. It didn't bother our stay…read more The hotel was a bit messy. The base boards were missing in the lobby. They were putting new flooring down in the elevator. And everything smelled like fresh paint. Our room was clean and had already been remodeled. We had to remove the plastic from the mattress on the pull out sofa. They have a heated pool. The depth ranged from 3 feet to 5 feet. There were stairs into the 3 foot end and a ladder on the 5 foot end. There was also a chair lift for guest who need it. The complementary breakfast was well stocked. Nothing was empty. And they were very busy. My son loves the pancake machine. Overall everything was fine. We would stay here again.

Beautiful hotel with a great location. Very close to the Ark and good restaurants within walking…read moredistance. The staff were extremely friendly and fun to chat with. The rooms are very spacious with a kitchenette, full-size refrigerator and dishwasher. Our room has a living room and separate bedroom, with two big screen TVs. They have a pool and exercise room. It feels like home. The beds are very comfortable. We would definitely stay here again.

This hotel is off the beaten path. When we did find it, there was plenty of parking and located…read morealong with a few other hotels. The staff member to check us in was very friendly. We got our keys and she told us about breakfast that's offered in the morning. Room was very nice! Clean rooms and facility. Indoor pool which is nice.

About two weeks ago my daughter and I stayed at this Home2 Suites. We were tired from traveling and…read more just wanted to watch some television & go to sleep. To my disappointment the TV wasn't working. I called the front desk and a young lady name Tosin came up and she worked & troubleshooted until she got the TV working. Later we needed towels and Tosin cheerfully brought them. This young lady is a true asset and because of her awesome customer service I will stay at this location again. I have shared this information with Hamet the manager as well.

Do not stay here. Period. This hotel does not even attempt to work with customers for reservations…read morethat need minor adjustments. I made a reservation at this hotel and within thirty minutes, I realized that I made a mistake and attempted to not cancel the reservation, but to simply adjust the dates, and I was not able to. You should never spend your money staying here.And I would not expect any level of customer service from this location.