Shout out to the midtown Regions bank. My account showed fraudulent debit activity and Regions had…read morea help ticket opened, destroyed my old Visa, and made a replacement card within 10 minutes. Boom. That's customer service!

Who knew Capital One had a café Located inside of West County Mall. I came across this gem one day…read moreand been hooked ever since. The staff here are always so nice and polite, and this is a great spot to get away from all the noise when you want to relax or get a little work done. I ordered a honey lavender iced latte. It was smooth, creamy, and not too sweet. He honey and lavender mesh so well and you can taste all of the flavor. They sell pastries as well. I ordered a ham and Swiss croissant. The croissant was fluffy and flakey, and the warm ham and cheese brought comfort to my belly. They were out of the marmalade that comes with it so i wasn't able to taste that. If you use your capital one card, you get 50% off your drink. You also get access to their meeting rooms and private bathrooms. There is plenty of seating inside.

Did not realize there was a Capital One cafe inside West County Mall, granted this is not somewhere…read moreI frequent but it was good to know that it was here. Concept is interesting - part cafe, part bank, part workspace, part bank. The space is modern and clean, and set up perfectly if you want to sit and get work done. Lots of seating and outlets with free wifi. I didn't get to try the coffee and got the matcha instead which was pretty refreshing. The menu also included light food options like sandwiches and pastries which are convenient if you want something quick. Another big perk is you get 50% off drinks if you have a Capital One or Discover card which makes it a much better value and a reason to come back.

I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

Great service but the only complaint I have is the card quality, the chip and swipe break within a…read morefew weeks of use and I have to get a new card made, please improve card quality, Im begging!

I receive excellent service from this branch. Thank you for all you do…read more But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol

Excellent service. Staff friendly, knowledgeable and ready & willing to help. Graded appropriately,…read moreand in a timely manner. Very pleasant on their faces. Thanked me for coming in..

I went into this credit union on a busy weekend and was quickly greeted and assisted. To say I had…read morea million and a half questions is saying it lightly. However, the assistant manager and the personal banker I dealt with were highly professional and answered all of my questions. I also had a toddler with me who they both helped keep entertained and I reviewed my options and made the best decisions for my family. I am so happy I took the plunge and made the switch. Couldn't ask for better customer service. Best banking experience ever!!!

I gotta love a credit union with this type of service (read the olive location) that I can go to…read morealso at this location in East Saint Louis. Plus they are willing to support this community (hi banks ;-)

I have been to this location many times and the service is always pleasant and helpful when needed…read more Thanks Vantage!

Tellers have bad attitudes and are incredibly ghetto. Absolutely unprofessional. I wouldn't…read morerecommend anyone bank here. Employees couldn't be worse.

I was in Mexico at Grand Velas Resort in Playa Del Carmen. On July 17th my wife had a stomach pain…read moreand we called the resort medic in. He was there for literally 5 mins and then had to go to an emergency call for a guy who bumped his leg. The resort told me that would be $130 charged to incidentals. He advised we go to a "hospital" in case it was appendicitis. When we arrive we are asked for insurance info and told that they will bill the insurance for the $130 room medic with anything else they do, if anything, and I just need to give them my credit card I used for incidentals and passport to confirm with the resort. I said ok but DO NOT charge my credit card for anything. I was assured they would not but about a half hour later the little guy from the reception came back with a $6,000 auth on my credit card!!!! This was before my wife had even been seen. I told them to remove the charge immediately and then they started saying they wouldn't charge it but bill insurance Monday, if they did anything. I told them again to remove it and I would not be paying. I wrote "don't agree" on the signature line where it asks if I agree to the auth. I made it clear that they were never to even auth my card. We waited an hour before the "doctor" arrive wearing Gucci wedges, a gaudy Gucci belt buckle, and a Gucci purse, not scrubs or a lab coat. She meandered around gossiping with the other staff for another hour before we finally had it and said we are refusing service and leaving. She then came running in saying it was appendicitis and we must have a surgery and they would need my credit card to auth $18,000. I told them absolutely not and they are not to charge my card ANYTHING. We signed a form refusing service and left. Of course, the next morning while at the airport waiting to fly out I check and saw that they never even tried to charge the insurance and instead charged my card $3,700!!! For what?! We flew home and went in to the hospital locally just to be sure it wasn't appendicitis and it WASN'T. The hospital here in the USA found nothing wrong and said the stomach pain was likely something bad she ate. I called US Bank immediately and report the fraud. I was assured that it would be removed since I had proof, I took a pic showing the auth where I wrote "don't agree" and explained the situation. The case was opened and auto closed saying they had my card so it was valid. I called and had it reopened explaining again what happened, that rep also assured me this would be reopened and handled. I was called again asking for more information from a yet a different rep and sent the copy of the auth receipt where I wrote "don't agree". It was closed again saying there was "proof of service" I called YET AGAIN and had the case reopened. Yet another new rep called again asking for more info on a Friday and I tried to call back the next Monday. They said they would reopened the case. It was never reopened and I also had asked for this "proof of service" they never communicated further. I then opened a Better Business Bureau complaint against US Bank. They refused to reply and said they'd mail correspondence. They just mailed copies of the letters saying they opened a case and then closed the case for the three times it happened. No proof and no new info. I wrote a letter to the "office of the president" at US Bank saying the charge must be removed from my acct. All I was asking for was the charge removed and I would forget the time and stress that this has caused. I get a call on December 1st from a rep named "Jabey" which she pronounced jah-b-eh. I explained the situation again to which she repeatedly and belligerently replied that they had my card and ignored any proof I provided saying it was too late to open a case and I would have to basically sue them. I let her know I would be calling the comptroller of currency, attorney general, and pursue any further legal action until I'm made whole, which would include the nearly 6 months of stress, pain, and suffering this has caused. She couldn't be bothered with anything else and was more occupied with the child whining in the background. I guess the "office of the president" is working from home still and watching children while "working". Total disappointment with US Bank leaving me hanging for an unauthorized transaction after being a customer for nearly 13 years and always paying my card in full and on time!

A well protected and monitored ATM on the Broadway side is the best in downtown. The lobby is…read morebeautiful with friendly and efficient tellers, and comfy couches to boot. I really like the location, especially with all the ramp closures and the "park over the highway" thing coming. They do have garage parking on the 4th St. side, but you have to fight cabbies for most of the street spots. They have security guards inside and out all day. I happened to be parked out front one day last summer when a rolling gun fight down Broadway ended up as a car accident on Pine. As soon as I heard the first gunshot, the guard ran to the front door and yelled for them to "lock it down!" just as a car went airborne and took out the crossing signal at Pine. Very quick response and they kept the doors locked a good deal of time until the scene was secured. The building also has pretty nice restrooms in the lobby by the elevators.

I like this little branch. They seem more helpful here. Maybe they don't get the same volume as…read moreother Pulaski Branches I have been to. Good walk up location if you are in the CWE. No drive through and metered parking could be a drawback for some.

I usually have to go in this bank branch three to five times a week because I work at a restaurant…read morethat keeps our accounts with them and I'm one of the employees in charge of our deposits. Everyone who works here is super friendly and polite. I've considered switching my checking account from Fifth Third to them but I don't want to mess up my direct deposit and there are perks there that Pulaski doesn't have yet. Still, I do adore this place.

Yes,and i highly recommend.You come in just as quickly as leaving . The drive is top tier plus…read morecommunication love the people and the bank

I love banking with First Community. Unlike GCS, they don't charge you per month if your credit…read morescore doesn't meet a certain number. I wasn't able to open an account at GCS due to poor credit. I love how they are in Wal-Mart, so if I need anything, they are right there. One of the employees here occasionally eats where I work, and she is nice. Also, if you do online banking, (even just checking your balance online) they offer you coupons and rewards...for example, I activated one that is valid for the next 10 days, and I get 4 specific items from Hardees for $4, and if I use my debit card to use that coupon, First Community will give me a cash reward. I'm not saying that it will be significant, as I have never used one of my offers before, but it is awesome how this bank offers that! I love how there is no bogus service fee-the number one reason I hate banks. As if making minimum wage wasn't bad enough lol! Also, I love how they're open, even on Sundays, even if it is only until noon!