Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

I have never in my life had so much trouble getting an email response or phone call from customer…read moreservice after 6 attempts. We did work for a property and have invoices we need accounts payable to take care of and no one in the company responds. Help?

I enjoyed working with Cushman & Wakefield office staff, but the maintenance team they employ could…read morenot complete a work order to save their lives. From the mundane (shower towel rack down -- because they improperly turned the unit), to roach eggs hatching in the refrigerator, to a clogged toilet, to chewed up bedroom blinds with animal urine on them (all from improperly turning the unit between guests) -- just, overall, poor attention to detail and i've lived in my unit less than 60 days. I ended up buying the products to kill the roaches myself, and paying Roto-Rooter to unclog the toilet. The office staff was wonderful about reimbursement, but then they transferred ownership and now the new office staff is giving me pushback about adding the $715 reimbursement to my community ledger. The money, albeit a thorn in my side, is secondary; the real issue is lack of attention to detail breeds frustration within the community, so now, the residents have an entitled, angry disposition. I mean, the first clue your community is angry is throwing garbage bags on the side of the dumpsters instead of inside, almost like they're begging the maintenance team to do ... something. I, myself, before paying for a plumber out of my own pocket, was constipated which distracted me greatly from work. I missed a deadline and was LIVID because my toilets BOTH broke after the maintenance team said nothing was wrong with them, when in actuality on one toilet, the handle broke off and on the other, it was clogged with debris, poo paper, and a shower curtain hook all from the previous tenant -- because again, they improperly turned the unit. It's a shame, because the community is beautiful! Big spacious units, romantic views, etc. it's just one bad apple ruins a bunch. The office staff were great. The maintenance staff wasted my time. They all work for Cushman & Wakefield, which means they all wasted my time. And it should be noted, one of the men on staff locked me out of the pool, pretended to not understand English, and would not give me an explanation as to when the pool area would be reopened. As an African American woman, I was extremely embarrassed at his attempt to "Dorothy Dandridge" me. He also glared at me with murderous contempt one day while I was in the office waiting in line. Now, I have 4 months left on a 6 month lease, which is paid in full, and I just want out. I feel devalued by the experience.

Failed to preform as instructed and requested. A time line to close this transaction was given to…read morethis Title Company 3 weeks in advance. They were specifically informed to close and fund by a certain date and time. I let them know that if the time frame couldn't be met, I would cancel the transaction with them and use another company. I was informed by them on several occasions that my time frame was no problem. They did not perform as promised but continued anyway with the escrow. I was not able to pay my expenses on this property in the same year it sold, so now I must pay substantial taxes on the gain and wait a year to write off the expenses. With all the title companies out there, I could of easily found another company. But instead, they told me what I wanted to hear.

From the owner: First American Title National Commercial Services provides comprehensive title insurance protection…read moreand professional settlement services for all types of commercial real estate transactions. By providing superior service and technology, First American delivers the industry's best customer experience. Contact a local commercial office to experience the First American difference.

I have worked with Zell Commercial for a number of years. They have been fair and professional…read more They have always had my best interest in mind, making me feel like their own family. Zell Commercial is quick to respond and is concise with their communication. They have a strong understanding of commercial real estate laws. There is a reason they have a great reputation in the Phoenix area. Not only would I highly recommend Zell Commercial to my own family and friends but to anyone.

From the owner: Zell Commercial's focus has been helping our clients with their retail commercial real estate…read moreneeds. Our team is dedicated to exceeding expectations. Some of our services include: Retail Brokerage Landlord Representation Tenant Representation Property Management Property Sales Asset Management

Iyonna responded quickly to our request for notary service and was able to book an appointment on…read moreshort notice. On the appointment date she arrived early. Iyonna was very cordial and professional with excellent service . She helped make the notary process efficient and convenient for us. Thank you!

From the owner: What makes Quality Homes and Notary services unique is the blend of my extensive background in…read morebehavioral health and pharmacy with my expertise as a Notary Public and Real Estate Agent. This distinct combination allows me to offer a holistic and comprehensive service experience. My background in behavioral health equips me with strong interpersonal skills, enabling me to understand the emotional aspects of buying or selling a home. I empathize with clients' situations, providing a supportive environment that alleviates stress throughout the real estate process. With my pharmacy experience, I’ve developed meticulous attention to detail and a strong grasp of regulatory compliance. This ensures that all documents are executed accurately and that transactions proceed smoothly, minimizing potential issues. My in-depth knowledge of the local market allows me to deliver tailored strategies that align with current trends, helping clients make informed decisions. I also leverage the latest technology and marketing strategies to effectively showcase properties, maximizing their reach for successful transactions. Above all, I’m genuinely passionate about serving my community. My commitment to integrity and professionalism ensures that clients receive not just effective service but also an enjoyable and rewarding experience in their real estate journeys. This thoughtful approach sets my business apart in a competitive market.

We had an excellent experience working with Gregg Kafka at Lee & Associates. He is incredibly…read moreknowledgeable and responsive. And is always willing to lend his expertise at any stage in the process, LOI, lease, space planning, construction, move in... Couldn't ask for a better partner. He really goes above and beyond. We are extremely grateful to have had his help with our new office in Arizona!

Great experience working with Gregg at Lee & Associates! Very professional and responsive. He…read morehelped me navigate a complex lease and sublease that required precise timing. I highly recommend them!

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one