I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and communicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN! read more

I don't even know where to start, other than this has been the absolute worst experience I've ever encountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords). read more

I have rented with this company now going into my second year. I have no complaints whatsoever, I love how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home! read more

I rented from them and moved out on February 28,2017 and still have not got my refund back on top of all that they charged me for every little ware and tear on the place read more

We used Fort Lowell to rent our Property while we were traveling out of state for a year. Their communication with us as the land lords and for the tenants through Jordan Hammerschmidt was terrible. It was often more efficient for myself to communicate with the renters. When our renters needed something fixed I had to find other contractors as the ones Fort Lowell used charged insane prices. After our renters moved out there was good amount of damage done to our home. We asked Jordan to come take a look at it, while she was there she was unable to answer any questions we had. When we emailed her follow up on how to security deposit would be handled she avoided all my email questions for two weeks. When I finally got her on the phone, after 3-4 left voicemails and multiple unhelpful emails, she informed that she already gave the tenants back their security deposit. If you are looking for a property management company to help manage your investment property look further. They lack the respect, communication and knowledge to protect your investment and to provide a pleasant experience for your renters. read more

If I can give this company LOWER than 1, I would. I contacted this company twice online and three times by phone. - First online: to inquire about availability of washer and dryer and fridge - Feb 13th - NO RESPONSE - Second online: again to follow up and schedule a tour for Saturday Feb 15. This online request was made on February 14. NO RESPONSE - first call - talked to the receptionist who transferred me to a lady named Jordan who was supposed to be handling the property. Before I can identify myself and tell her that I needed to schedule a tour, she responded with "I know, I'll send you an email." I was talking trying to tell her that she may not know my email but she hanged up. (Feb 15) -second call - thinking we were cut off, I called back again going through the receptionist - Jordan never picked up. (Feb 15) -third call - just to see if she'll pick up but she let it go to voicemail. (Feb 15) This company as evidenced by the action of one of their employees is the WORST real estate company I have ever worked (or tried to work) with. Her action is unacceptable and totally unprofessional!!! Employees like her is a very bad reflection on the company. I did receive an email and a call (Feb 20th) after I posted my initial Yelp review. Never received an email, text or phone call from this company before then. The response time they have on Yelp has to be FAKE. By the way, I dealt with other companies during this search for a rental and was totally impressed with both companies. I guess, you get what you pay for. We did sign a 12 month rental agreement higher than what I was inquiring about and the transaction went very smooth and so professionally handled. Will NOT RECOMMEND this company! read more

As a tenant of 2+ years, I finally get to leave the terrible review Ft. Lowell deserves now that my condo isn't "managed" by them. Doing the bare minimum seems to be the motto here. Most aspects of my experience after move-in was as if I were a number in their system, rather than a human. I'm not a difficult tenant. I pay rent on time, keep a VERY clean home, and have great respect for the home and neighbors. I've lived in many countries and cities in the world and have never seen a lease that was so punitive as Ft. Lowell's. I signed it because I was renting with urgency and I trusted my friend who knew the property owner. Sarah Fileccia-Haynie was my direct contact at Ft. Lowell. The company took no responsibility for her actions, saying she was a contractor. Sarah was wonderful until it was *move-in day*. A foreshadowing for how the rest of my experience would be over these past couple of years... She stood me up at the apartment where I was waiting for her (in a rented van with my stuff) to show up with my keys and do a walk through. I called wondering where she was 20 minutes later. Apparently she sent an email 50 minutes prior to our meeting (not a phone call) so of course I didn't see it as I was scrambling to get all my things in order. She wouldn't answer the phone (which she did plenty of times before I signed the lease) and sent a text message telling me to drive the 1-hour round trip to pick up my keys from "the office" all the way across town, get the walk through paperwork, do the checklist on my own and drive **back** to turn it in. I lost over 2 hours of move-in time with my rental van and helper. She never apologized for the massive inconvenience or ruining my move in day - probably because once she got her commission, she no longer cared. After that point, she never used my name or any pleasantries in email communications. Shortly after I moved in, I noticed the carpets were filthy (human hair, food, random gunk, and dog pee). The HVAC was so dirty that I got respiratory issues, and when I insisted it be inspected, the man who came out said it looked as if it hadn't been cleaned in years, and the washable filters were so bad they had to be fully replaced. It's illegal not to clean between tenants, and yet, here we were. When a new neighbor moved in, who also rented from Ft. Lowell, he showed me the horrendous condition his "cleaned" apartment was in too. All but 1 of the major appliances weren't in proper working order (though they should've been for the top market rate of rent Ft. Lowell put on this place) during the first 6 weeks of my tenancy, they continued to charge full rent while I dealt with a myriad of contractors coming in and out for weeks during still a COVID peak and having to clean up after all of them left a fair mess (appliance installations, corroded pipes, dry wall fixes, etc.) It was a huge expense on my time, business, and and tired to increase it by $100/month whenever they had the opportunity. Instead of offering concessions for the inconvenience, lies, and law breaking. The Arizona tenant law states 10 days is permissible from the time of notice for an appliance to be repaired or replaced. They know this, and whenever I brought up law, they were SILENT. They passed the buck always, blaming the landlord, rather than do what was legally or morally correct. They'd mark work orders complete, when they were not. Like when the 23-year old microwave broke, it took them 5 weeks to replace it. I had to hound them, and finally the property owner to get it replaced. When the dishwasher was broken for 2 weeks, they allowed a 20-year-old used DW to be installed and when mold was found covering the back of the cabinet where the old one had leaked, they never addressed it as I requested. I could write about a dozen more of these examples. I've got all of it on record via email and photos. The one positive thing I will say is that if I had an issue that was something **simple** (which I couldn't fix myself), I'd get a very fast response sending over a handy person. read more

I placed 2 maintenance requests on Wednesday and Steve showed up the next day to resolve the issues. Steve is very professional and knowledgeable of any issues that may come up. He did have another person when him but so sorry I can't remember his name. They both completed the repairs and as usual never leave a mess. Thank you both very much, read more

I've been working with Allyssia Chaparro as my property manager at the Fort Lowell Phoenix office for 15 months now and it's been a great pleasure! She's reliable, attentive, customer-oriented, and trustworthy--exactly what you want if you're not able to keep an eye on your rental property yourself. She's been managing a 3 bed 2 bath in Laveen for me since last August, and she worked us through bringing on a first renter, giving the house a facelift (paint, landscaping, professional photoshoot), and lots of other fixups (A/C, window screens, broken dryer, garage door, leaking sink, HOA things). I was notified, things were taken care of, and I didn't have to do anything other than weigh in on a couple important decisions. I've really appreciated that, when problems arose with the property, she communicated them to me promptly, clearly, and with a plan of action already in motion unless it needed my authorization. It's wonderful to be able to trust someone and have an agent that is taking care of your business for you. I highly recommend working with Allyssia! read more

I have been using Fort Lowell Property management for 18 months, and could not be happier! Ivonne Tacho, who is the onsite manager, is responsive and quick to handle any tenant issues. I appreciate that Ivonne takes care of problems quickly, and I have managed to maintain outstanding tenants due to the service of the company. Happy tenants make happy landlords, and I have Ivonne and Fort Lowell Company to thank! read more

Deborah Lago is our Property Manager at Ft. Lowell Realty (FLR) & Property Management serving the Mesa and East Valley Communities. When Deborah took over property management for us, our rental homes were in need of extensive repair and upgrading. Her many years of experience in construction management, list of proven subcontractors, long relationship with appliance dealers and in-house FLR maintenance crews always got the job done quickly and at a reasonable cost. Deborah also is very current with home styles and architecture that gives her the judgement needed to put a fresh and inviting look on rentals. That comes through in the better quality of tenants that move in. She always documents her repairs and upgrades with before-and-after photos and does nothing without Owner approval. We are very fortunate to have her on our team. She is truly a 5-Star Property Manager. read more

Dora got my condo in Phoenix rented very quickly. I look forward to working with her as my property manager. I would highly recommend her.

My apartment was rented quickly and working with my rental agent went great also. I feel like things will go well with this company.

Deborah has started managing our portfolio after we dealt with a nightmare at another management company. She has been amazing at helping us straighten the mess out. It's really hard to find a good management company but these guys and Deborah have been stellar! read more

I can't say enough good things about my property manager Tyvonna. I rent out the home I own in Scottsdale. I tried managing it myself but there were way too many headaches. Tyvonna has taken over and it has been a life changer. She is so well organized and professional. Has no problem calling vendors on my behalf and dealing with any issues. I was going to stop renting after my current agreement but with her help I decided to keep renting and keep the rental income rolling in. Thank you Tyvonna. You're the best!! read more

I've had my condo in Phoenix with Fort Lowell Realty for over a year now. I can't begin to express my confidence in this company and the outstanding manner in which Crissy has managed my home with renters. Prior to hiring them, I managed my own home for 5 years....it was the most stressful 5 years of my life with all the normal BS a landlord encounters with tenants including a lawsuit. I believe the fees and costs of having FLR are completely valuable and worth every penny. My life is stress free now and THAT is priceless. I've even had one renter bail out 1/2 way through his lease and Crissy took care of absolutely everything and got it re-rented in less than a month! She's fabulous and I appreciate her service, quick response time, friendly attitude and that I only have ONE point of contact...just her! If you're considering a property management company, I highly recommend them! read more

I am a realtor representing a client looking to rent. I called, texted, and emailed the person/contact to view the property my client was interested in listed on MLS. I reached out Saturday at 7am to this person, I did not hear back until Monday around 10am thru a text asking "if I was still interested". I replied, "yes". It is 130pm Monday and still no communication. I called the office looking for some help, the person that answered the phone was extremely rude. She basically said in a nutshell, "to bad, wait till she calls back". I walked away from the conversation feeling like they could care less about getting the listing rented. I was shocked about how unprofessional and rude she was. It almost seems like she enjoyed being unpleasant. Unbelievable how so many realty management companies blow people off looking for help. I would not recommend you use this company if you are serious about renting your home..... Also, I rarely write reviews, let alone bad ones, but I felt compelled to warn people about using this company. read more

DoraJean was super kind and very helpful. She radiates positivity and was part of the reason why I wanted to move into one of the rentals under the property management. I've have a few property managers in the past but she blows them right out of the water. Really excited to be starting a lease with y'all. read more

I recently had the opportunity to work with Allyssia Chapparo, in the Phoenix office, as I was looking for a rental in Glendale. She was wonderful to work with! She went out of her way to answer all of my questions & provided video which was a huge help since I was unable to walk through the property. Allyssia is extremely professional, answering texts, emails & phone calls in a timely manner. I highly recommend Allyssia & Fort Lowell Realty. read more

Alyssa, at Fort Lowell Realty and Property Management's Phoenix office, manages my Phoenix rental condo. She is very easy to work with and very reliable. She rented my condo within a few weeks to a great tenant and at a higher rent than I thought was possible. She very quickly takes care of any tenant issues while keeping me well informed and in the loop on managing costs. The company's accounting system works well and gives me just what I need to file my taxes. I highly recommend Allyssia and Fort Lowell Realty and Property Management if you have rental property. read more

I have been renting from this property management company for a couple years now and I have had a great experience. I specifically rent from the Phoenix office and my property manager is Crissy. I have had a few very normal maintenance issues and they were solved very quickly and easily. Most recently my A/C went out over a holiday weekend and thankfully the repairmen showed up quickly and had it functioning again. I always feel comfortable asking Crissy questions and contacting her after business hours, she's always very understanding. Also the rent price has stayed pretty consistent unlike some places who hike it up every year! It's nice renting from a smaller company, they really seem to care. Thanks Crissy!! read more

I can not say enough good things from Fort Lowell and my property manager, Allyssia from the Phoenix branch. She's responsive, kind, and great at what she does. She makes sure the tenants are happy, the rents are paid, and the properties are maintained and rented. Lucky to have found Fort Lowell and work with Allyssia from the Phoenix branch. read more

I worked with Crissy Keoppel for about 4+ years. She managed my rental property in Phoenix, AZ. I have NOTHING but wonderful things to say. She was very proactive during these years. Took GREAT care of my investment, great communication, on top of everything, super organized. She kept a good relationship with the tenant who renewed. Whenevern I was ready to sell she didn't hesitate to offer helping with that as well and did a phenomenal job. She deserves 5 solid stars, super recommended. Extremely happy with her service throughout the time she managed my investmet. read more

I don't know where to start. I've rented a property for the last 2 years. Crissy was my contact from the Phoenix office. Crissy took a chance on me due to me having a bankruptcy I had a hard time finding someone to rent to me. She literally did all she could to get me approved. Crissy was so nice and such a pleasure to work with with when I had any issues such a toilet breaking or a water leak she was on top of it the same day. She was so understanding at times where life was a challenge for me and helped me when I couldn't pay rent on time. Instead of putting me more in debt by charging me a ton of late fees she understood that life happens and let me be a little late. She was always friendly and I was grateful for her and her support! I will miss you ! Thank you for everything!!! read more

Jacquelina Brandt has been nothing short of exceptional to work with. I have found it to be very difficult to find a realtor in this market whom is willing to listen and consider my needs. Jacqi went above and beyond to do everything possible to help me find the perfect home. She took the time to get to know myself and my family well enough to know what kind of searches to do, and what properties were worth looking into. She didn't waste any time finding us exactly what we needed. She was resourceful, patient, and persistent. Thank you Jacqi for all your hard work! read more

Bob was great. He really helped me understand the buying and management process. I was drawn to Fort Lowell because they buy, fix up and manage the property instead of just doing one of the three, which is great seeing as I don't live in Arizona. I feel much more comfortable with buying in Arizona because of Fort Lowell Realty. They're a great company! read more

Crissy has been our property manager for a rental home in Phoenix for 3 years. We have only the highest regard for her. She is always very prompt with communication about all situations and gets things done in a prompt professional manner. I know our tenants feel the same. We have every confidence in Crissy and Fort Lowell Realty. Here's to many more years. Thanks, Crissy. read more

I took my time choosing a property management company and Fort Lowell was my choice. Crissy in the Phoenix office has been very professional and accommodating in making the process very smooth from the beginning. Highly recommend this company for your property management needs. read more

We managed our rental ourselves for 20+ years. We had great renters for the past 12 years but because they became friends we also froze their rent that entire time. They were low maintenance, but we contemplated selling the house just to simplify our lives. Instead we gave property management a try. We landed on Crissy in the Ft Lowell Phoenix office as our trusted manager and I must say it has changed our lives. She walked us through investing some money in improvements that made the house MUCH more desirable. Then she got us renters almost immediately - at $750/mo more than we had been charging! And now when there is a problem with the house, the call goes to Crissy and not me. She takes care of everything and does so with our costs in mind. She brings us the issues that we need to decide on and handles the little stuff herself. In all, even after her fees and occasional repairs, we clear about $500 MORE each month than we did when we managed the home ourselves, and it is trouble free for us. I have never spoken with the renters, and that is a great relief. We get a complete professional statement from Ft Lowell every month. Crissy is professional, hard working and considerate and has taken all of the worry and emotion out of owning a rental. She deals well with the issues that occasionally arise and handles everything. When a purchase is needed she usually comes to us with 3 or 4 options that she has already researched. I am once again a happy landlord! I wish I owned 10 more rentals, I would give them ALL to Crissy. Thanks Crissy. read more

We were fortunate enough to have found Fort Lowell Realty during our long and devastating rental hunt in Phoenix, AZ about 8 months ago. Crissy has remained extremely pleasant and helpful throughout our rental application process, move, all of the integral details of the renter's world, but most importantly has demonstrated her genuine care for our stay. We most definitely appreciate her style of communication and excellent customer service! Wish we would have found Crissy a long time ago. We highly recommend this company and Crissy to those of you who are searching. CM&KS read more

I am very impressed with how the properties are managed. It was extremely comforting that I was able to sit down with Bob Collopy within days of my inquiry. Bob was always punctual, professional, and flexible around my schedule. After consulting with Bob I now have a stronger foundation in my understanding of what to look for when considering options in owning property. He went out of his way to make everything as easy as possible for me and my understanding; it is more than appreciated. read more

My client worked with Crissy Keoppel in the Phoenix Office for the last several years. Crissy managed my client's portfolio of rental properties. She did a tremendous job keeping them rented, rehabbing the ones needing repairs, and always, always found ways to keep the costs as low as possible and repairs moving rapidly. When it came time to sell the properties, again, she did an excellent job prepping the homes for sale, marketing them, negotiating the best possible prices and terms, and closing quickly. I found her to be bright, creative, helpful, courteous, hardworking and determined, a tireless advocate for my client's best interests, with a great, "can-do" attitude and a great sense of humor. Honestly, if you are looking for a great property manager or a terrific real estate agent, look no further. You have found her! Cannot recommend Crissy highly enough! read more

We have had a wonderful experience working with Crissy out of the Phoenix office. Our experience with rentals is now very positive as a result of working with her. She was very responsive to any needs or problems we had. Crissy made herself available in many different situations and followed through when we needed it most. Highly recommend! read more

Bob really helped me understand what I needed to do in regards to my investments. He sat down with me for over two hours, read, and critiqued my plans. It was incredibly helpful for me and I think his help has really made my portfolio much stronger! He is reliable, intelligent and trustworthy. Can't thank him enough!! read more

Michelle Cunningham at Fort Lowell Realty has been my property manager for the past 3 years. She has done a tremendous job during that time both in ensuring our properties are rented and with good tenants. The communication has been outstanding in terms of understanding repair costs and any other issues which may arise with the properties. After years of managing the properties myself this is a dramatic improvement and would highly recommend Michelle to anyone for their property management needs. read more