Reliable Roofing did a great job on our three story (large!) home in Mishawaka in the summer of…read more2020. Communication with rep Ryan Martinez was great, and the onsite job supervisors were conscientious and thorough. Five years later, after a terrific storm passed through, I noticed a few tiles (maybe 4) had slipped down from the flashing on the third story roof. I called Reliable Roofing, spoke to Ryan, and he had a repair person come out the very same day, and that person fixed the slipped tiles quickly and efficiently. Even though the damage might have been caused by the storm, Reliable Roofing did the repair for free (the warranty doesn't cover storm damage). I have been so impressed by their customer service! Ben

Reliable Roofing and Construction Summary: With clear…read moreconscience, I can give my highest recommendation to Reliable Roofing. I searched for more than a year, interviewing at least 6 roofers, before I found one that was honest, and presented a technically accurate view of the job. That was Reliable Roofing. As a bonus, their quote was entirely reasonable for a quality installation with quality materials. First, their communications are terrific. Reliable employs a pivot person (Miranda) in the office who is easily reachable by phone, returns calls promptly, and can handle most anything. With most companies, you have to leave a voice mail on the cell phone of an overworked supervisor, running around the field, who never answers your call promptly. Not at Reliable. This communications emphasis runs through the whole operation down to the working roofers. They engaged with me fully, explaining everything they were doing, and offerd suggestions and options for, me to decide, that involved both the function and appearance of the roof and gutters. No job the size of a roof ever goes off without a hitch. The question is: what is your company prepared to do about it if there is an error. The President of the company, Abraham Gordillo, was no stranger to the worksite, and appeared regularly to inspect. They work to catch and correct any mistake on the spot, and any concern I had was rapidly and professionally taken care of. Just after the roof was complete, we had 7 inches of rainfall in two days, and I inspected every inch of the inside of the roof for leaks. I found three small drips, close to each other at the base of the chimney. The roofer who I had watched spend half a day obsessively flashing around the chimney, came out the next morning, and found that the leaks came from the top of the chimney itself and were not the fault of the roofing installation. Nevertheless, he then spent the rest of the morning fixing a problem that wasn't Reliable's responsibility so that, in the end, I had a completely dry attic. Which, of course, they knew was the ending I needed, and saved me hiring a chimney man. Part way through the job, I decided to change out the gutters and downspouts to larger sizes. I asked the lead roofer about it, and he got right on the phone with their gutter lead, described my job, and got a terrific quote on the spot. When the gutter men completed their job, they were short one small elbow and said they would send someone out the next day with it to finish up. The next day, the lead gutter man came by with the part, surveyed the whole job, and decided that two of the downspouts would have been more attractive in a different orientation. So, although they were completely functional, he took them down (2 stories), and rebuilt them in a more attractive way. You really do want an OCD (his words) gutter man on your job, who isn't afraid of work. The last thing I'll mention is overall quality of materials. I know a good deal about roofing. I had measured the thickness of the metal used by the other contractors and caught them in lies. Reliable Roofing doesn't even have coils in the lighter 29 ga. (does meet code), but starts at 26 ga., which I wanted. The same was true of the underlayment used between the new tar paper and the steel. Top quality, tough material. Here's what you want to know: I would hire them again in a minute! And they also do general construction work , in fact, so I may have the need to. And I'll sleep well at night doing it, because the roof is just as quiet as an asphalt shingle roof. -Neil Brunton Satisfied Customer

My house was built in 1887 and was covered with old gray shingle siding that was falling off. D & j…read moreroofing replaced my roof and removed the old siding insulated with 1/2" foam insulation board and installed vinyl siding. They were done in 2 weeks and what a transformation it looks amazing. My house is pretty big 2877 sq ft of living space and it has 5 doors and 33 Windows. His crew was courteous and cleaned up very well when they were done. The price was very affordable.

I had vinyl side come off my house during a wind storm. It was a small area on the second level…read more I called several contractors and was given some estimates after several phone calls and weeks of waiting. I saw the Rooftech truck while riding my bike. When I got home I called and spoke with Corey at Rooftech. He gave me an estimate quickly and even noticed another area of siding that needed repair. We were having a graduation party in a few weeks and Corey was able to complete the job before our graduation party. Corey was great to work with and did an outstanding job. I am very happy with the way my vinyl siding was repaired. If you need repair work I highly recommend Rooftech.

Previous Employee. You gotta understand the president of the company is also the receptionist. I'm…read morenot implying their understaffed. I'm simply saying the phone rings constantly and so often they are calls people trying to get a quote to scam their insurance because you gotta have two quotes when you submit the claim. And so if you call in those regards, initially, you have to separate yourself in a manner that tells them you're serious about having work done. 90% roofing businesses do not do warranty work even if they did the install. South Bend roofing does back up their work. I was sent out to clean gutters., a service they do not offer the public, on roof stayed installed 20 years prior that the owner still remembered off the top of his head after seven months when winter came at the end of the season, I was fired. I have all the reasons in the world badmouth these guys. But they wouldn't be legitimate. They do good work, and they're fair and honest in their business practices. The owner remembers every tear off and install for the last 35 years off the top of his head any given day of the week... it's rare. He'll remember your kids and ask about how they're doing. And then he'll stop talking and wait for an answer. Hi

I called 2 weeks ago to get a quote on siding my garage. I left a message to call me and get a time…read morefor the quote never received a call back.

After having our finished basement flood after a sump pump failure I called Towne Fire and…read moreRestoration and Russ came out within 24 hours, assessed the damage and got a crew over right away to remove the saturated carpet, baseboards, and inspect for mold. They set up floor driers, dehumidifiers and Alex came back on Sunday to finish. They left everything neat, clean and we could not have asked for better service or a more professional business. If you ever have a catastrophic event at your home and you read this, CALL THEM before you call anyone else. Amy was there to answer our questions, Russ came out right away and got everything scheduled so no further damage could happen. If I could give them 10 stars I would.

Towne Fire and Water Restoration does not work for its customers…read more I hired what I thought was a reputable plumber to fix a leaky washer valve. The plumber botched the job resulting in water leaking into a wall. The plumber contacted Towne, stating that they "work together regularly." Towne deemed that two walls needed to be demolished and rebuilt, involving a bathroom where a toilet and two sinks would have to be removed and reset. A Towne estimator came to my home and would not answer my questions, stating that he could not discuss them for "legal reasons." Fast forwarding, I ended up trying to reach Towne several times with no response. Finally, a scope of work was emailed to me. As I studied it, there was no mention of the restoration of my plumbing. The plumbing work was omitted from the paperwork! I FINALLY got an answer from Towne. Towne was working with the incompetent plumber, planning to have that plumber return to my home to do the restoration work!! That was never discussed with me. Why would I have the at-fault plumber return to my home to do more work? Clearly, Towne was not working for me but for the plumber! I was also asked to sign a Work Authorization prior to meeting with a project manager! I had a third party assess the wall. This impartial party quickly advised me that demolition is NOT necessary. Shame on Towne for its unprofessionalism and deceit.

The installation crew was excellent going well beyond expectations with good communication. One of…read morethe windows installed had big crack and was replaced a few weeks after as it had to be reordered. I appreciated that final payment was not requested until after cracked window was replaced.

Jason and crew were very approachable and polite. The window installation went smoothly and the…read moresmall repair that was included in the contract was completed without problem. They cleaned up well after themselves and made sure we knew to call with any questions. Becky, the rep I spoke with on the phone, was extremely pleasant and knowledgeable about the product. I have only good things to say about EER and would heartily recommend them to anyone who needs windows or siding.

I couldn't be more happy with the work, honesty and integrity Rackley had during my (2) times…read moreneeding their services. My laundry room sink overflowed only to have water pouring through our tile and into the basement‍! They came in, assessed the situation and guided us where we were lost in taking next steps towards the remedy. Then, at our office, our fridge malfunctioned and the freezer tray thawed over a weekend and there was water everywhere in our kitchenette. Our brand new wood flooring has water under the planks and again, they came to our aid when we had no clue of what to do next. They are in the business for the right reasons, to help those in their time of deepest need and I couldn't recommend them more to anyone who needs their service. Their growing team is full of hardworking and honest folks who care about the customer and getting the job done. Thanks Rackley! Nate & Jessica Stemm

I am renting a house which suffered a house fire. It has been over 4 months, the house has sat…read morewithout being worked on for weeks at a time. They have continuously given schedules to the landlord of when work is supposed to be done and do not meet them. Was told that the electric and gas services should be activated again on a certain date for move in, then didn't even work on the house for over a week leaving me paying their electric bill. Front window was broken during demo, and has sat uncovered and open to the elements for over 3 months. Would NEVER recommend this company.

If you ever need a roofing job done, I would highly recommend Bran Roofing. The price was very…read moregood, they began the work earlier that scheduled, and the work and especially clean up afterwords was great. I know that sometimes roofers get a bad rap, but I cannot say enough good things about Kevin and his team. Thank you for a excellent experience.

4 years ago we had the unfortunate situation of dealing with a very unscrupulous "contractor" who…read moreleft us with an uninhabitable house and no money. We were finally able to get the leaking roof fixed. We chose Bran Roofing. They were on time and courteous, but more than that, they did an excellent job at a very fair price. Thank you, Kevin and crew for helping to relieve some of the nightmare we have been living.