The front staff is not rude at all they are nice and helpful. I love all the peds female docs…read morethere, very polite and professional and have definitely always answered my questions n concerns as they come up. Thankfully my kids are healthy and thriving so I can't complain about this place at all and we have been going for 4 yrs now

I called to ask just a few simple questions because I was trying to move my children from Colonial…read moreHeights a Midlothian I asked a simple question do you offer holistic medicine The lady put me on hold pretending like she's gonna help me but in reality it's just so she can get off work without the phone ringing in her ear this is how this company treats possible clients I wonder how they treat their actual clients

I've been going here for years and I believe I've seen everyone at the Midlothian office. I…read moreusually see Dr. Watterson and I really like him. He's laid back enough for me but takes my concerns seriously. I think that's the most important thing. I'm not a fan of some of their admin stuff, especially recently. I have never (ever) been late with a bill. Now, when visiting, they are trying to force you to pay for a visit where they haven't even mailed a bill yet. When I explain I like to review the bill, I'm told they can print it out and I can pay it. I find this heavy-handed approach a bit annoying.

I've seen everyone at this practice, take my word for it, they're good. They really care and are…read morethorough. I use them for basic needs or routine care now but they also helped diagnose me when i had a rare brain disease. I thankfully see them much less lol but they all were very good to me when many other doctors were dismissive. I thank God for them.

I went to vaccinate my 8-year-old son for the flu, a nurse who managed to upset him and did not…read moreallow himself to be vaccinated was very bad, she called another nurse to help him, who treated him worse violently forcing him to vaccinate him, my son is autistic, they think, feel and see everything differently, these 2 people should not take care of children, it is better for them to go home to annoy their family, I felt that they discriminated against my son Because I am Hispanic, I clarify that it is my son's clinic and this has never happened, it has always been very good care

Terrible front desk staff. Incredibly rude. Acts as if you are an inconvenience to them and they…read morehave hung up on me when I have asked to leave a message for the doctor. Will be asking to transfer my records.

We've been very pleased with Dr. Bailey. She's kind and gentle in her approach with the children…read more She's also very thorough in her exams. I find it so rare that a doctor, these days, is willing to listen to you and get to the bottom of a problem. My daughter was diagnosed with pink eye that didn't resolve after a week of antibiotic drops and Dr. Bailey did a special eye test and found that there was something on my daughter's eye. She quickly called an eye specialist and persuaded them to see us even though they were closing in 5 minutes. Come to find, my daughter had a piece of metal in her eye and I'm so thankful we got into the eye doctor so quickly!

We always have great care here, and their sick hours are great. We've had great experiences with…read moreall of the doctors and RNs. They are so good with our kids, and give excellent advice grounded in facts and experience. The turtles also make for a great way to occupy kids while you wait (everything helps!).

Unfortunately, I will have to find a new provider for several reasons... The front desk agent Cari…read moreis always RUDE & always looks miserable as if she hates her job... she offers no pleasant experience. There systems are outdated, they do not have a portal, nor do they call you or remind you of upcoming appointments. When asking about this w/ the doctor I was told "You only have 1 kid" as if that's an excuse for no reminders from the office. There sick hours are convenient, and I absolutely LOVE Dr Allen's nurse (Kesha) she is always upbeat and friendly & remembers the clients. There are many other pediatricians in the area who have better customer service & updated processes

This is a great pediatric practice if you're all about shoving medicine down your kids throat…read more These people were our doctors for 12 years (how I made it that long is beyond me). We would only use them if we had an absolute need (strep throat, small pox, etc) and for an occasional "well-check". I should have prefaced this with, I'm not a big western medicine fan. I use it only as needed and am of a rather firm belief that synthetic medicinals are highly abused and kids are insanely over medicated. So I refuse to be part of the craze. When my daughter was 17 and all of her friends were getting high on their adhd-meds, she google-convinced herself that she had the disorder and proceeded to make an appointment for herself at this pediatric facility. Not only did they "diagnose" her with adhd (even after having seen her most of her life and never noting anything of the sort in her and never hearing from me or contacting me for consult), they prescribed her a controlled substance on the spot. I only found out because our pharmacy called the number on file (mine) to inform that the Rx was ready. I immediately called the doctor out and told her I was writing a letter to the board as I believed her actions were illegal since my daughter was underage. When my son presented with an inherited form of panic-disorder, not only would they not listen to my expertise on the topic (educationally trained in child-psychology and neuro-biology), they immediately jumped to medication as the answer. When I told them I wanted other suggestions first, they looked at me like I was green (I was not green that day). The battle with the panic would go on for a while before we tried medicines. When, after a year, the medicine had my son rather comatose, the doc said it was time for an increase in dose... not changing it, not weaning him, not asking anymore questions. The final straw was when I asked them to sign a form that allowed us all to work with the school and other natural doctors for my sons panic and they refused. My hope was that he could stay enrolled while we sorted out the best natural path for him. We had several specialists on hand and all we needed was his pediatrician to show support. They, instead, insisted he be in counseling and on anti-depressants (protocol, robot, blanket answer with zero depth) or they wouldn't sign. They did, however, say they would research my methods, discuss with colleagues, and call me with some options -- but they never did. The elongation of our battle, due in part to their refusal & lag, resulted in my son being withdrawn from school by the school (another one star review coming up). We have since changed our pediatrician and are getting proper help.

We have had a wonderful experience with Dr. Kancitis, Mandy and the staff. Dr. Kancitis is so…read moreknowledgeable and kind. She spends a good amount of time discussing your child's development and growth. Her positive attitude during our infant well checks was and is super nice - she ends each appointment with "you're doing great, mom and dad!". Raising babies has been hard during the pandemic, and with all the pediatric recommendations that change so frequently - but she keeps up with the most current APA recommendations, and she always knows how to handle any question we have. She also identified that both our children were dairy and soy intolerant, and helped me to get on a dairy free soy free diet while I was nursing. It helped our babies temperaments so much and they started sleeping through the night. It was magical.