I came to Susan Cohn & Associates despondent, crestfallen, beleaguered (name your negative…read moreadjective - I was living it!) after a completely unproductive experience with my daughter's prior speech therapist. Out of a sense of obligation to my daughter, I reached out to Amy Svensson, who handled my cynical intake questions and comments like a champ. I appreciated Amy handling the intake process, as we were able to preserve objectivity ahead of our evaluation with our selected speech therapist, Cassie. After mentally deciding to try a new therapist "for a couple weeks", the results we had with Cassie were indisputable. After just a few sessions, I was able to get my daughter to attempt words that I would say - a perceived impossibility just weeks earlier. My daughter started her journey with Cassie saying only 15 words; a few months later, we are counting well into the hundreds. Speech therapy became a highlight of my daughter's week almost immediately after we started - it's become a true highlight of my week as well. As with many speech delays, the road ahead of us promises to be long, but I am confident of our continued progress thanks to Cassie and the team at Susan Cohn and Associates. If you are losing hope like I was, do yourself a favor and give Susan Cohn a call!

Do not go to this office…read more Referred by my son's primary care but after 2 weeks of back and forth, the office still can't clarify what our first visit will cost. They specifically told me to wait for a diagnosis code, then "forgot" to follow up. There is a total lack of clarity with the billing contact in their office. And then they insist we come in anyway so they can submit billing to the insurance and if it's not covered, it will just be one out of pocket visit cost. Sounds like they're out to make money, not help their patients- who in this case is a 3 year old. Frankly, they had more than 2 weeks to validate insurance coverage and are incompetent when it comes to communication. I mean, just pay out of pocket right? They'll figure it out later !

The appointment was easy to make. The online questionnaire wasn't always reliable to finish…read moreproperly. The initial assessment of skill sets is relatively thorough - motor, speech, and emotional. Based on this a worker can come to your home twice a month to help as well as offer classes if warranted. So far a positive experience.

Our speech therapist (Elizabeth) was super nice but sadly our sessions were a waste of time and…read moremoney (insurance did not cover the sessions). Our speech therapist spent time chatting with me about life. Which was nice but our sessions were short and I wanted help for my kids not a friend. The speech therapist read books and played games with my girls. They just went from game to game. That's it. I wish our speech therapist actually practiced pronouncing sounds and helped with correcting their speech. There was no work or help with speech. This was just very expensive play time. If passive learning worked then no one would need speech therapy. Only after I requested to cancel services, was there an offer to do drill based sessions. This is something that should have been discussed day 1. This was so frustrating because again what a waste. I hope this message reaches the therapists. Your services are expensive. Please do not waste our time and money.

She makes it possible to do appointments via zoom. I've only had 2 sessions so it's too early to…read moretell if I'm better. It's a lot of practice work on my part. I have hope.

As someone who has struggled with a stutter my whole life, finding Laura was incredibly refreshing…read more When my best friend asked me to be the maid of honor of her wedding and do a speech, I turned to Laura to help find new tools on how to cope and work through this. I'm so happy I did, because Laura gave me a new confidence and outlook on my stutter that has totally changed my perspective. I so appreciate everything she's taught me. I would highly recommend working with Laura!

When your young child is diagnosed with autism, you're almost desperate for therapy. Many places…read morehave months long waiting lists just to get in and this one wasn't an exception. It made me initially think that the therapy has to be good because the demand is so high. Unfortunately, the reverse was true. My little guy was signed up for both a social group and speech therapy. The speech therapist although sweet unfortunately created bad habits that our current speech therapist is working to fix. For example, she insisted on having each session with him seated at a table and with autistic children tending to be rigid with repeated exercises and most autistic therapists recommending floortime at a young age it's been a difficult habit to try to change. With the social group, unfortunately I wasn't able to sit in on any of the sessions (it isn't allowed) but our son has not only developed a fear of social groups anytime we drive by the road typically we would head towards their clinic (he utters "no social group, no [the person who led it]"). We have put him in a new social group (although call it a playgroup to him so he doesn't associate it) and he happily heads there weekly making us wonder what happened in Mosaic's social group that three months later he still starts getting agitated when we approach their clinic. I'm assuming parents have a good experience here given the long waitlists but given the lackluster experience we had with both the social groups and speech therapy for us it would have been better to have avoided therapy as opposed to getting it here. The star rating reflects the administration/front desk who were always pleasant to work with and the speech therapist who was a nice person.

We are with MOSAIC with 6 months for my sons speech therapy and totally disappointed. The trainers…read moreare useless and simply waste time. Front desk is horrible. They charged 160 dollars when we cancelled one class due to flu for my son.

My experience with this provider's billing practices has been extremely disappointing and, at…read moretimes, frankly predatory. After receiving a billing estimate that aligned with expected copays, my insurance (Premera) incorrectly processed the claim toward the deductible. Instead of proactively working with the insurer to resolve the discrepancy, the provider immediately attempted to collect the higher amount from me. When I questioned this, I was told estimates can be inaccurate, with no effort made on their end to investigate or advocate with the insurer. The structure of services also raises concerns. A straightforward pediatric psychological evaluation was broken into multiple billable components--intake interview, nurse-led evaluation, physician documentation, and results discussion--each charged separately. Additional "material fees" were applied for what appeared to be basic printed paperwork, on top of copays. Time overages during the evaluation were billed in small increments (10-15 minutes) at very high rates, quickly escalating the total cost. When the insurance error was eventually acknowledged and corrected, late fees were still applied during a period when billing had been requested to be placed on hold. Despite clear documentation, those fees were not addressed. Equally concerning was the tone of communication throughout this process--responses were often dismissive, aggressive, and focused on payment demands rather than resolution. The entire experience was unnecessarily stressful and required significant time and effort to manage. Patients should be prepared to closely monitor billing, question charges, and advocate for themselves at every step. Transparency and patient support were notably lacking here.

AVOID THIS PLACE AT ALL COSTS!!!…read more If I could give zero or negative stars, I would. Be prepared to be given an estimate of charges and billed way more than what was estimated. We were given an estimate for our child's Autism Diagnosis and then billed for additional things that were NEVER even mentioned. I called multiple times prior to our appointment to really understand what we would be charged and billed for and what we were billed for was DRASTICALLY different than what we were told before the appointment. WHATEVER YOU DO - DO NOT PUT A CREDIT CARD ON FILE! THEY WILL CONTINUE TO RANDOMLY CHARGE YOU FOR ADDITIONAL SERVICES THAT YOU MAY OR MAY NOT HAVE ACTUALLY RECEIVED. Go somewhere else even if it is a longer wait for services. The headache from dealing with this company is absolutely NOT worth it!

We haven't started therapy just yet, but so far we have had a great experience getting through the…read moreinitial stages/paperwork.

These people know how to take care of their customers! They go out of their way to make schedules…read morework even with all my last minute changes. Jodi and Vera are always so willing to help! We had a specific instance where Tara Jessun helped me during a tantrum my little guy was having and we got through it. I was almost in tears and she saved the day. Amanda and Grace are amazing and our son is making great progress! We also love Karen! She does a great job and explains the how's and why's of what is going on! I HIGHLY recommend using Mosaic. They are magical!

Tiffany was amazing. She helped us selflessly, when we (my Daughter and I) found ourselves in dire…read moreneed for a speech therapist who helps adult patients. Tiffany not only recommended an amazing therapist but spent substantial amount of time listening to us patiently and gently. She made us feel heard and I will forever be grateful for her compassion.

We feel so lucky that we first connected with Tiffany via the Boyer Clinic and then continued with…read moreher when she started her own practice. She is amazing and had an uncanny ability to connect with our son (now 4) who has autism. Not only does he adore her, but he has made a lot of progress and we believe much of this is attributed to Tiffany's skills as a therapist. Our son enjoyed his sessions with Tiffany and developed a strong connection with her, which was key in making progress. She has a wonderful way of interacting with our son at his level and always worked to make things fun and playful. We just moved from Seattle and are truly sad to have to say goodbye to Tiffany. We'll never forget the important role she played in our son's life. Thank you Tiffany!

At age 2, the doctors thought my son had apraxia. We were looking for someone who had worked with…read moreyoung children, with a wide range of speech concerns and was PROMPT certified. Shelly developed a relationship with our son, and broke down her work into building blocks. Each session was built on the session before and over time we began to see great progress. Shelly gave us work to do at home, which is really useful when you are meeting only once or twice a week. We were also appreciative of her communicating our son's progress and connecting with his daycare to share books and best practices. What I liked most was how Shelly came to learn our son's interests and incorporated them into the lessons. I would recommend her to others without hesitation.

Shelly is a true professional, very sweet, and brilliant at what she does. She got my son off on…read morethe right foot, and we were seeing results quickly. We had to stop therapy because of co-vid (my son is too young to sit for tele-health, though we gave it a good college try!), but we will return when we can. She left us with a wealth of advice and resources, and my son went from saying 40 words (mostly approximations), to now having a word for everything in his life, and connecting 2-4 words together. We were very fortunate to connect with Shelly.

Seattle Therapy Network has provided a wonderful community of Occupational Therapists who work with…read moremy child directly in positive, engaging, and evidence based practices. They have also been wonderful advocates in education and with other organizations that are not inclusive of disabled people. It's a huge relief and comfort to know that my child will not be overlooked here, but accepted and celebrated. Additionally, they have a wonderful facility with many awesome therapy tools. Thank you STN!!

We've worked with Meredith et al for over 4 years now and I have nothing but positive things to…read moresay. My son has had in-home feeding therapy, speech therapy, a couple OT assessments and consults, in-office feeding therapy, and now we're back again for speech. Everyone who works here is kind and passionate about supporting child growth and they have a holistic, practical approach. Bonus: my kids love coming here! Only 1 receives therapy, but when I had to bring the other along to sessions, SLP Claire was awesome about making it work anyhow. Caregivers can wait in the waiting room during therapy or accompany their child, personally I think the latter is better so I know the terminology being learned and can practice the same exercises at home. Lastly: plenty of free parking!

My son just got new hearing aids and he LOVES them. Staff helped us navigate insurance and we left…read moreowing ZERO dollars. Professional, kind, helpful.

We have had three sessions here for pediatric speech therapy for our son who has a speech delay. So…read morefar it's been okay. The front desk is super helpful and kind. As for the actual therapy I feel like sometimes they don't really tell us any real steps to help our child. They just play with him and then keep telling us everything takes time. Maybe that's just how speech therapy is I don't know but I was expecting more.