I HATE this place, I dread coming here. Every time I come I am guaranteed to have to wait minimum 30 minutes in the waiting room and then another 30 once called into the room where the doctor sees you. One time my son had an appointment I got there 15 minutes early I waited 45 minutes in the waiting room for them to call my son, after we were in the room for 30 minutes waiting for the doctor, of course no where in between the time we waited did anyone bother to tell us the doctor was backed up or anything whatsoever. My toddler was getting frustrated and wanted to leave and I mean how do you explain to a toddler that they have to wait. After the doctor came in I had to wait 20 minutes for the nurse to come give my son his shots I literally was about to leave without getting his shots. The wait time is ridiculous weather you're on time or not. Today I had an appointment at 10 i called because I live in American Canyon and there was loads of traffic, well I got there 5 minutes late, literally FIVE minutes, I waited almost two hours in the waiting room before I decided to ask them what was going on, they told me that they were waiting for the next patient to check in and only if they were late they would help me if not I would have to wait who knows how long. It is fucking ridiculous that if you are five minutes late they make you wait hours but they can take as long as they want and not even bother to tell you anything. I really wish I could go somewhere else but for now I guess this is my only option. But I hate this place. read more

Took my daughter in, because she was having stomach pain. And just like every other time I've use these guys Is always a VIRUS. Well this time turns out this "virus" was actually appendicitis. My daughter is been in the hospital in Oakland for almost 15 days. Have these guys gotten a good diagnosis or maybe sent her for some blood work / ct scan or something, appendix leakage wouldn't been so bad. i will never EVER use these fools again read more

Waited 3 weeks to be seen which I thought was insane. I saw a nurse practitioner who was nice but I could tell I wasn't going to come back after this visit. I think this clinic is popular to the Hispanic culture in Napa because I walked in and was immediately spoken in Spanish to by the staff. I called back a week later to make another appt and she told me they were booked into April. Called another doctor in town and now have a appt in 3 days. I would like to call this place clinic ohell read more

They should spend less on rebranding and focus more on retaining providers. This place is a joke! Out of touch with the community they serve and impossible to schedule. Hopefully you have insurance and can go to an outside office. read more

I have been a patient at Ole Health/ Clinic Ole for almost 3 years. Each time I come I am handled in a professional, kind and helpful manner. Receptionists are kind and efficient and always have a smile to give. Medical assistants have treated me well and are always willing to offer help and information when I ask. The Nurse Practitioners have made me feel comfortable and like I am important. Sometimes the wait is a bit long, but when I do see the staff, I am treated well. I have never felt rushed through or like I was unimportant like I have been by Kaiser in the past. In my opinion, the care that I have received from Clinic Ole is so much better than what I received is just as good as the care I received from St Joseph's health care system and way above the standard of care I received from Kaiser. Thanks to the staff at Clinic Ole Napa for reminding me what good health care is. read more

Prompt excellent service, and knowledgeable staff. Fee was affordable and prorated on a sliding scale based on income. Great app with Dr D. Wilson. Excellent community resource. Thanks so much! read more

I was the victim of egregious negligence and severe pain at the hands of providers associated with Ole Health. My grievances were handled like customer service at Target. I am traumatized, and plan to pursue reporting them to the medical board and malpractice suits. The lack of communication between providers and a large number of young, uneducated "medical assistants" with zero critical thinking skills that perform much of the work is mind boggling. Each person performs their modular job, and there is no one that considers the whole picture. Doctors avoid direct communication with patients, and each other, apparently. Lynette Leighton has failed to respond to many messages or follow up on any of the tests she ordered for me. They do not have female OBGYNs to choose from, and my experience with Dr. Michael Wagner was humiliating. He did not reference any notes from Leighton, and tried to talk me out of the procedure. Just so happened I was the last appointment of the day, and the MA was visibly and audibly bored with my appointment as well. The procedure performed was extremely painful, and they made zero remarks to comfort me, did not halt the procedure, and did not offer me a tissue when tears were streaming down my face. The manager, Cindy Perez, offered zero sympathy or apology as I recounted my experience through tears, and was only able to tell me "someone" would get back to me. It's astounding, the abject failure of this facility, as they prey and experiment on the poor. read more

So grateful for the services provided by Clinic Ole. This Clinic is full of caring and professional providers committed to the community they serve. I have had the opportunity to know and work with Dr. Leighton for over 15 years. She is easily the most compassionate and dedicated doctor I have ever worked with. I was shocked to read the recent negative review posted on Yelp and wanted to counter it with a "love letter" to both Dr. Leighton and Clinic Ole in general. The doctor I know is genuine and brilliant, having attended one of the best residencies in the country followed by a Fellowship in Women's Health she is as well-trained as they come yet she is deeply humble and, as another Yelper wrote, "has the best bedside manner". She is empathetic, kind, funny and very down to earth. She adores her patients and gives them her all. She is as dedicated as they come. I cannot recommend her highly enough. read more

I had a great experience at Clinic Ole from the time I walked in the friendly staff acknowledge me and worked to get me to the right person. I had a brief wait followed by light paper work. I was seen by Dr. Lynette Leighton who was kind, warm, and welcoming. Upon listening to my concerns I felt at ease and in great care. Dr. Leighton went above and beyond to assist me and I was very impressed by her patience and knowledge. I definitely would recommend Dr. Leighton! read more

Very impressed with my recent visit to Clinical Ole in Napa. No wait time. Exceptional staff, very attention and through. Able to quickly address several issues and get on my way. Keep up the good work, Napa is lucky to have you all! read more

Staff is very friendly and it is a plus that most employees are bilingual. My appointments were always on time and doctor was very nice.

Well today I was happy to get a standby appointment at 2 pm the same day, so I showed up with my 5 year old sick boy at around 2:05 and was warned that the wait could be 30 minutes to an hour since we are waiting for a no show or cancelled appointment, witch I didn't mind at all, ( as long as he was seen today ) so when I was going to take a seat in the family room I heard his name, I had to ask if it was us and sure enough we we're seen in record time less than ten minutes! We we're in our room by 2:15 and even though most of the time we are seen by a nurse practitioner I'm grateful for same day appointments. Specially since the St Helena clinic seems to be limited on same day appointments due to shortage of staff two providers per day I believe. read more

That's not the phone number for clinic ole in napa on pear tree ln it's 707 254 1770.... Jennifer wilson is the best doctor there

This is a follow-up to my initial review. It's been another two weeks, another bunch of phone calls, another bunch of hour+ waits to get a call back, and -- after all that -- Ole Health is insisting I do another appointment just to get the same allergy eyedrops I've been on for years approved, which would of course further drag out, beyond the three weeks it's already been, when I can pick the drops up at the pharmacy. And of course no one at any point called me to notify me of that.. I just kept having to keep calling in/trying to call in (did I mention the crazy wait times??) and trying to figure out what on earth was going on. We have officially given up on Ole Health. My husband and I are lucky to have good healthcare coverage so we can go somewhere else and are doing so. This has been the single worst experience with a medical provider of my life. Unbelievably disorganized and incompetent. If you have other options, for god's sake, avail yourself of them. And for folks who don't, I'm so, so sorry. No one deserves this pathetic level of service or healthcare. read more

Very helpful they don't book appointments months in advance which I like because I get seen in a timely manner. Dr Garcia is very sweet and informative. She answers any concerns I have and request any test I need, read more

Unfortunately, this clinic doesn't cater to humans. If you need an appointment, it is either 2 months away, or you have to call at 7:00 AM, which wouldn't bother me at all if the Doctors had regular schedules, but they don't. The Dr. I was seeing was very rarely there and I had a very serious injury that needed attention, but I was unable to speak to my Doctor on multiple occasions. Also, there is no way to leave a message for a specific Dr. You can leave messages for the nurses, but it takes days for them to call back and half the time say, "you need to make an appointment." This system is completely flawed and the SECOND I get better insurance I will never go near this facility again. read more

If there was a 0 I most definitely would choose it, I still can not process how my appointment is scheduled to be at 2:30pm and get called up at 3:30pm. I commute from American canyon and had to leave a couple hours early from work. There was another time when I got a text message in which it required me to confirm an appointment and as stated I replied to confirm. Once again I had to commute, as I checked in I was told my appointment was not until a week later. I wasn't given another option but to come back to the second appointment even though it wasn't my fault that their system isn't messed up. read more

The clinic itself is okay. It is what is expected from a clinic they see many people so of course you won't be getting an appointment as soon as you would like. But everyone on the staff is so nice, except for the new pharmacy upstairs which is who my post is really for. I've never had to deal with such attitude from adults working in the healthcare field. They seem like they don't like their job and I will probably not be going there again because they made me feel unwanted and like filling my prescriptions was going to be the end of the world. No smiling from anyone or small talk just straight to the point and doing it in a negative way. If you can avoid this pharmacy I would. read more

I have a complaint for the provider that I seen. His name is JORGE RAMON. Not professional at all. Makes remarks in his personal opinions rather than towards a medical evaluation. If I tell you that I'm gaining weight and also tell you that I have been going to the gym and nothing is helping. Your remark shouldn't be. "Well, you actually have to work out at the gym". Excuse me! I have a condition with my Thyroid! He shouldn't be Medical Provider... PERIOD! read more

Dr Townsend is running this clinic so very inefficiently. I was told to go to the ER for treatment, by Clinic Ole staff, because Dr Townsend didn't have time to see me. She and her office staff do not communicate with their patients regarding appointments made, test results or tests ordered. My pharmacy, and a doctor that I was referred to, told me that they have nothing but trouble in communicating with Clinic Ole. Horrible experience here. It seems that the Mexican population is under the impression that they are getting good health care here, because something is better than nothing, but by good old American standards, Clinic Ole is third world medicine. read more

I recently went in to clinic ole I was desperate and in need of some serious help. I just dropped in and was told I could wait up to an hour. I was seen in 30 min by Dr. Lynette Leighton. She was so kind and really sympathized with what I was going through. I appreciate her compassion and warmth. She really took the time to listen to me and then provided me with step by step instructions of what to do and set up a follow up appointment. Never did I feel rushed, she made me feel like I was the only person that mattered. I honestly was shocked i'm used to doctors rushing you to move on to the next patient. I will forever be grateful for Dr. Leighton and for being there in my most difficult time of need. read more

I recently went to Clinic Ole for a routine visit and was really impressed with my experience. The staff were kind and helpful when I asked additional questions and I didn't have to wait long before I saw my provider. The provider, Dr. Leighton, was really genuine and attentive- she gave me her full attention and listened to my concerns. I would recommend seeing her again to my friends and family. read more

I have been a patient of Clinic Ole in excess of 9 years. I think the level of care has risen VERY significantly in that period of time. The wait time in the office is less than half what it used to be. The "in-line" time is minimal, the professional attitudes of the staff are every bit as good as (dare I say it?) Kaiser. I am so impressed with Jennifer Tsang. She is caring, knowledgeable, is a great listener, and always gives solid advice. She instills trust and confidence in her patients. I have to mention in closing that NEVER, once, have I ever been made to feel like I was (or am) a "second class citizen" or that I didn't matter because I am not as affluent as the majority of the residents of the Napa Valley. read more

I am so appaulled with Clinic Ole...My daughter went there for a little over a year, gave them so many Chances to "GET IT RIGHT" they mixed up her file with someone else...gave her false diagnosis, were incredibly unprofessional.....I would highly recommend to everyone to seek out other places...it is "MY OPINION" that this facility should NOT be in operation Period! read more

I created a yelp account just so I could review how shitty and stupid this place is. I've been trying to get ahold of someone just to ask a simple question about getting my inhalers refilled. The first time I called, I waited 20 minutes before I hung up because no one had answered. So, I called again to be able to do the option where it asks you to leave your phone number so they can get back to you. Had to do it twice. The first time I missed the call because I was in the bathroom, the second time I missed the call because I had my phone on silent and didn't see I had a phone call. Yes, the second time was probably my fault, but that's beside the point. Both times I had a "voicemail" from them, but when I went to listen to them each time.. it was just a bunch of white noise. So I called a third time, but this time went through the options they had and ended up going through "patient info" or whatever the fuck they called it. I finally got to speak to an actual person and I had told her why I was calling, only for her to tell me that she had to transfer me to someone that could help me, even though I am a patient there, to soon hearing a disconnected sound coming from the other end because she had hung up. If you can at all, don't go here. My own doctor is skeptical of the problems I've told her that I have anyways, and problems I have always had. On a side note, the few times I have gone in, I've never seen anyone answer a phone. read more