Amazing isn't even a good enough description! Everyone here is genuine, supportive to YOUR…read moreparticular way of parenting, and understanding to your concerns as a parent. Every time I have called with a question (there's been many) they get right back to me; explain everything in depth and make me feel better and supported. I drive an hour now to see them and it is more than worth it. Rather your style is more "natural," or "medicinal" they are there to support you and have the best intention for your child! Best pediatrician team around, and I truly believe that.

From the owner: We are a primary care pediatric practice working to improve the lives of children in Helotes and…read morethe greater San Antonio region. ​

Dr jeremy is great but even with appt u wait 1 to 2 hrs after that time to be seen...so why have an…read moreappt time...there slow

Still out there playing the communist mask game…read more But that aside - the nurses have 9 times out of 10 been rude, curt, unprofessional and late. They are not interested in taking phone calls. Big fans of long hold and no call back. The male doctor and our family only had one experience where he attempted to push vaccines - but after we set him straight he was professional and helpful after that. Plan on not getting into your appointment until at least 15-25 minutes after your scheduled time, and for sure plan on the doctor not being in for another 30-45. All in all a "quick check up" will take you about 1.5 hours here. 2 hours is our record at this office. (Note that the office was nearly empty ....)

I used to think SWCC was the best pediatrician office until a few months ago when they terminated…read moredoctor patient relationship with my kids because of an unpaid $59.00 bill I did not know I had. My kids have been here since they were born, my son 15 years, my daughter 17 years, and just like that, they terminated my kid's relationship with their pediatrician for an unpaid bill. No one will talk to me, no one will call me back, they ignored my appeal that I had to submit online. When I tried to send Dr. Hanson an email through my pt portal asking him if he knows what the office is doing, I received a response from someone telling me that billing followed proper procedure. They send me letters I never received, probably because we don't check the mail very often, all our bills are paid online or through the bank. I'm a pediatric nurse, my husband is a nurse practitioner, a $59.00 bill is no problem to pay. And when I did find out I had the bill, I paid it and when I called the billing office to tell them I paid it she said " oh, no, when did you pay it? Oh, you can't do that. We will have to return it to you because it went to collections. You cannot pay it" yup and the office returned the payment to my bank. Like I said, nobody will talk to me. Nobody will call me back, they don't care, and they don't care about the message that they send to my kids that they're so easily disposable. I can't even express to you how disgusted I am, so disheartening and beyond unprofessional. There is no way SWCC can justify what they did.

My family and I have seen Dr.McNair since my daughters were newborns. Her bedside manner is…read moreamazing! She's on top of their health and is more than willing to answer any questions. What I do love about this location is that you can get same day appointments very easily. There are plenty a pediatric doctors that have same day openings and due to this I've met several of the doctors at the practice. They are all amazing! I highly recommend Southwest Childrens Center you won't be disappointed.

You see a Nurse Practitioner not a Doctor which is ok in some cases but not others. The staff are…read morenot confident especially with outdated equipment and not exactly cooperative patients. Facility needs a major facelift or new office, chairs are grey and cracked, and the walls of the patient rooms have stick on outdated decals overall the office makes you feel like you walked back into the 90s not in a good way. They do not have a very good patient portal nor do they have electronic patient forms which in 2025 is sad. Do you know how hard it is to fill out a pamphlet of paper work when your sick child is screaming, this sort of paperwork should be sent ahead of time and electronically in this day and age not only will it ease the lives of the patient but office staff too. Needs some more training on compassionate ethical care not again obvious lack of confidence/experience with patients who are not cookie cutter easy stamp and go.

8-28-19 Updating from 3 to 2 stars. Because of an oversight on the office's part, I have to bring…read moremy daughter back into the office, pay additional visit fees, and have them give her an additional shot to ensure she's up to date for the school year. The office received all the info they required of me, but didn't take their time to review and ensure vaccine dates and frequency before giving her vaccines. Not a good first impression on the quality of their work on top of the front desk lacking in customer service. What if instead they misread and gave her MORE than what she was to receive as opposed to less? I wonder what their excuse or apology would look like then...as of right now, my time, money, and my daughter's peace of mind is affected. My son turns 4 and will need shots in Dec. I'll look to find another practice before then. *************************************************** Came in to get my soon to be kindergartener ready for the fall. I like how they sent reminders prior and had me print and fill out new patient docs to give when I arrive. I was there 15 min early as requested, but ended up waiting 5 min or more past my appt time until I walked up to ask the front desk if there was anything additional I needed to fill out before being seen. I had 2 kids with me so maybe I was a bit impatient. Maybe they were busy ‍ There aren't any books, puzzles or toys for the kiddies to occupy themselves while waiting or in patient rooms, but there was a tv in the main waiting room. Maybe for hygienic purposes? Waiting room and patient rooms very clean. The nurses were fine, but I thought they could cater more to the kids when interacting given it's a pediatrician's office, but they did their job fine. Nothing extraordinary. I'm used to getting a slip of paper with my kiddies' stats (I save them), but I could be helicoptering or just extra ‍ I was looking around for samples, but none were to be found. You know the baby wash, lotion, Boogie wipes or anything new coming out... Dr Wells was nice, patient, interacted with my 5 and 3 yo. Walked me through paperwork and made sure all questions were answered. I'll continue to use them bc they are 4 min from my home, but will have no problem changing if service is any less than what I received during my first visit. I'm going to give 3 starts bc customer experience is very important to me along with efficiency (which could use a bit more work)and cleanliness (which they were).

Terrible, rude and 0% friendly staff! I am super sad and disappointed, I called to make an…read moreappointment for my 2 children, they verified my children's insurance, which is United Health, (I already had the network list and Caring for Kids Pediatric is on the list as a network and coverage) I said names, date of birth, after weeks, 2 days before I filled out an entire appointment confirmation form, everything was verified, wait a long time for this day. Just one day before, (after having already confirmed the appointment and I had requested the afternoon at work,) they called me to say that it was canceled because it was a mistake, they do not accept my insurance. Do you know what this is? without the unrespect for my children and for myself, knowing that I am on the network list? this is unacceptable is unfair for my kids.

Good clinic, good dr. However had an issue with integrity of billing. This office has falsely lied…read moreand billed for a $58 influenza test that they never administered for my child. We called the office to see why we were being billed for something that was never done and somehow they even had test results! Seems kinda fishy. Now they're saying we're falsely claiming that our child never received the test and billing us anyways. ZERO INTEGRITY. Never coming back because I don't like being robbed. So Unprofessional

Dr. Jendrzey was my pediatrician growing up and now she's my son's. She is incredible, thorough,…read moreand really makes the patient and parent feel seen and heard. Everyone in the office is very friendly and the intake nurses are always so kind to my son. Would recommend Dr. Jendrzey and this office over and over.

The receptionist at front dont know what their doing. Asking a million and one questions but cant…read moreeven schedule a apt. Walked in and walked right out. Provate insurance as well and just not happy w customer service. not one time did they ask what was wrong w child.

As a new mommy I'm very happy with Dr Donnel. He takes his time to explain anything we are…read moreconcerned about, which means yes you might have to wait a little longer to be seen but to me my childs health is Worth it. He also Has offered different options for treatment and really does care about his patients. He never Force's you to do what he says just because he's a doctor. But explains every scenario and outcome. Very Happy having such a caring pediatrician.

Friendly staff, very patient with children. I would have liked if I received the intake paper work…read morethrough the mail or had received it through email to have it filled out ahead of time. I was a parent showing up with 2 toddlers who had a short attention span, so that would have helped.

I have had only good experiences with this clinic! We were first time parents, and we were so…read morethankful for how accommodating and helpful they were to us during our doctor visits. The space was always clean as well! The only reason why we moved was because our daughter's doctor did. We would've stayed otherwise!

I've recently just moved to the area and was looking for a pediatrician for my daughter. Dr Amber…read moreMoreno was recommended to me by a friend and I called to make an appointment. I was able to get in the following week and the receptionist was very helpful. At the appointment, I arrived 10 minutes early and I was being called back before I even had time to finish signing in and putting my cards away! The nurse took the initial measurements and then I waited about 15-20 minutes for the doctor. My entire visit I was in and out in 50 minutes. I was extremely happy with Dr Moreno, she was patient and attentive - answering every question I had and listening to all my concerns (which were many as a first time mom and also being new to the area). She gave me helpful advice and information I needed to know. She did a thorough exam of my baby and was very encouraging, definitely something this tired FTM appreciated. Their website has excellent online features, giving you access to your child's full history and updates which I found to be a wonderful feature. I haven't had any experience yet with the billing or insurance as a previous reviewer, but so far I am very happy with my overall experience with NW Pediatrics and Dr Moreno.

My daughter has been a patient at NW Pediatrics since she was 2 years old, and she is now 17!! We…read morehave also been fortunate to have the same pediatrician for these past 15 years. In this age of managed healthcare, that is practically unheard of! I have always gotten a same day appointment whenever my daughter was sick. I will be sad when she graduated from high school next year and she will "age out" of this practice.

I would definitely look for a different pediatrician if you're considering taking your child here…read more I have been asking to speak to somebody for quite a while now, and I have yet to receive the results from all of the tests that I had to have my son do, despite the fact that I. Spoke with the doctor and let her know that his last pediatrician had said everything was OK. The bill the insurance. If you choose to bring your child, please know that you will not have proper communication. There will be no follow ups. And you will never get somebody to call you back despite the many voicemails and messages that you leave.

I brought my newborn for his first visit. As soon as we left I expressed my concerns to my partner…read more Front desk was rude,nurse seemed like she hated kids, doctor seemed nervous and awkward. 2nd visit: my son got his shots. Front desk was yet again rude, nurse looked pissed off and everything I asked Dr. Garza he brushed off by saying its normal or sure... "sure" was definitely not the answer I want from our doctor. When we left I tried to schedule my sons 4month follow up and front desk (man) said they would call us to schedule. 4th month came and no call. My partner called to schedule apt. For whatever reason they called to reschedule (they left a VM). I called back to t schedule and to ask questions about some concerns that I was having. Person who answered said the doctor had left for the day and to call back Monday if issue continued. At that point we scheduled apt for a Wed at 11:30am.. I asked if that was the earliest and they said yes. We show up exactly at 11:30am. We waited 30minutes when a nurse came out and said the doctor wouldn't see us because we were an hour and a half late (according to them our apt was at 10am). I argued and they said the doctor wouldn't see us. I argued some more and they said the doctor would see us at 1pm. At this point I'm so upset I just don't want my son to be seen there. My son was 4months and 3 weeks and he hadn't gotten his vaccines because they didn't call and when scheduled they rescheduled and when we showed up they said we were late. I denied the apt and asked for my sons medical records. They said they weren't able to release those to me... that became another argument. Finally they had me sign some forms and they said they would email me his records by the end of the day. I never got the forms that day. I called the next day and they said they were working on it. I then get a VM saying that they would charge me $25 for the 1st 7 pages and then some cents for every page after that. Anyway my son got seen at another office and that staff was amazing. From front desk, to nurse to pediatrician. Everybody tried to make conversation with my 5month old and we just felt welcomed and catered to. My son ended up being diagnosed with a possible hernia. A symptom I tried to explain to La Altura over the phone and they dismissed me and then I tried to tell them in person and they didn't seem to care. I am so glad we left. I would not recommend this office to anybody. I should have listened to my mother instinct and changed pediatricians after our first visit. Do yourself and favor and go somewhere else. Oh and while I was there two other moms were having issues and also we got a very high bill in the mail. $976 when wellness visits should be covered