Johnny is THE BEST! We can't thank him enough for helping us with our phone! If you need…read moreassistance- he is not only knowledgeable but kind and a great problem solver!

My experience was not good here. David was not very helpful in problem solving my issues. Had to…read morehand hold him for 3 hours to think and come up with solutions to problems. He did not want to put in effort to solve my issue. Also I would not recommend the inseego MiFi hot spot. It's sucks and crapped out on me 55 days into using it. They will not give you a new one even though it's defective. You will waste your time and money. What is also very disappointing is that T-Mobile's customer service (online and in store) seems to have gone down the toilet. I remember back in the day they were more customer centric. No longer. I am considering switching to Verizon, more expensive but worth it in the long run since your time will not be wasted.

I was having a really bad day before I got to this Verizon store. My phone was not working, I went…read moreto countless repair shops with no luck, and felt hopeless. I decided to go to the second Verizon store of the day as a last ditch effort. I was met with Khalil Dakkak, a Sales Representative working at this location. Not only did he help me fix my phone, he stayed patient with me for over two hours as I tried to help fix the problem. Khalil even offered his personal phone up to me so I could contact my family. This interaction not only fixed my problem but made my day in the process. Khalil deserves all the praise in the world for his excellent customer service!

Two Saturdays ago, I found myself seeking the nearest Verizon…read more The reason? I, for the first time ever, had a crack on my cell phone screen. I had looked on the My Verizon app about options regarding getting a new phone, and well, it was all Greek to me. As a result, I figured it'd be best to talk to a person and that I went ahead and did. Carlos ended up being my salesman. He was very personable. We even went to the same university. Go Gators! That said, he did his best to get me a new phone and save me money, which I heavily appreciate. I wound up upgrading to the new iPhone 15 Pro Max, and although it's a bit bigger than what I'm used to, I absolutely love it. The camera alone on this phone makes it worth it. Aside from the phone, bought a case and a charger and had my phone set up at the store. Everything was so remarkably efficient and simple. I hadn't stepped inside of a Verizon in a while, usually opting for upgrading online, so I truly didn't know what to expect, but hey, this was a great time. Sometimes the people factor alone is what makes it memorable. Given that, and the fact that I may or may not get an iPad in my future, I may or may not return and get it here. We will see. I'm still debating that one. What I can say is I had amazing customer service and would recommend this location to everyone. Oh, and one last bit - Carlos showed me you can FaceTime on an Android. Who knew? Mind blown.