Needed a ride to ER driver did nothing attendant needed deodorant really bad Clark County ambulance took over and did all the work on me 'now the billing dept. They would not send my co pay charge to the V.A. and even though the V.A. called them they kept sending me the bill I sent it back twice with all info. so I finally paid out of my own pocket for the V.A. There billing is the scam dept for Vegas crooks. If your in need of ER ride call your friends DON'T call Community you probably can't afford the BS billing MY Name is david Batricevich I'M hiding if Community I'll call Medicare tell them they paid a bill not for them. THANK ALL who read this. read more

David was just brought to Sunrise Hospital ER (review coming) with a low grade fever and chest pain. In the ambulance he was told of a possible infection. One of the EMTs told him that he has sepsis. The woman in the pictures told us that he could not be taken to Henderson because they were "slammed." Henderson is 5 minutes from our apartment. Sunrise is about 30 minutes from our apartment. Once we got to Sunrise, I found out that they are also "slammed." It's just as bad here only it's very far away from our home. The woman in the pictures was abrasive and intentionally cruel and rude. I am utterly disgusted with the service and with the company. read more

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On November 27, 2025, Thanksgiving Day, I asked my friend to call an ambulance because I could not get up. I am a fall risk and I had prayed I did not break anything. Community ambulance sent over two EMT'S. One was a female of normal weight, and the other was a big man that must have weighed 450 pounds. I am 208 pounds myself. So at my age and being a fall risk, I needed to call them. I told them I have a bad back and the female offered her hand and tried to get me up, but failed. The man tried to get me up by trying to pick me up from behind. He put his hands around the sides of my ribs. (I had no bra on) and tried to lift me up as he was lifting me up, his hands went up the sides of my breasts! I had a t-shirt and pants on. I told him to stop and that he was hurting me. I had told him i have a bad back, but he insisted on trying the same stupid move again. And again, I told him he was hurting me and to stop! My friend heard everything that went on. I said I will crawl over to my hassock and lift myself up. I put both my hands up to motion to him to NOT try that again! I did get up, successfully on my own. He then tried to talk me out of going to the Hospital, but I wanted to go because I had the flu and did not feel well. It was cold in Community Ambulance and both of them sat up front as if I did NOT EXIST! I grabbed the sheet (There was no blanket) and draped it around me. His name was Michael M. He thought he was so cool. but he should be fired for his incompetence, and he laughed all the way to the Hospital even when we were waiting from them to sign off. MICHAEL M SHOULD BE FIRED for his stupidity and uncaring self!!! No man should touch a woman like that, especially a stranger!!! read more

Equipment is bad, their ambulances are old and very dirty when I rode in front while my dad was in the back. Crew was great, ambulance needs updated badly read more

Call 911 at 3am - community ambulance came. Asked to transport my husband to Southern Hills Hospital (11 miles from our home). They said it was too far and that Henderson Hospital (17 miles away) was closer. Before leaving for the hospital one medic actually told me "this looks like a panic attack, not heart related but we should transport". I'm sorry, what medical degree do you have? He has heart issues and NO history of panic attacks. Turns out it was the heart. Come to find out why we were treated like sh!t when we got to the hospital, they said "we were on our way to the office when we got the call we should have been off 15 minutes ago and we don't get paid if we go over". I sure hope they don't have an emergency and need an ambulance personally. read more

They are horrible on billing and communication. Paid in full to payground had to go back and ask for reimbursement as it wasn't attached to our account then got sent to collections while asking for new invoices. Ridiculous on communication read more

I fell in the store , on 9/2 manager on duty called the 911 they send community ambulance to pock me up. I asked them to take me to Henderson Hospital and he said Sunrise was closer ? Makes no sense also he wasn't able to start an IV line poke me 3 times and I said thats enough I don't need anymore pain. Provided my Id, insurance card, billing address to them. So I just found out they never send the bill to my insurance they insisted send me to collections. Have called them 4th times now and still haven't been able to resolve this billing issue. Left another voice mail today. Very frustrating and disappointing with the service provided from the start. read more

Ran over by vehicle, transported to umc. This incident happened during work so workers comp covers this. Community eventually got paid but sent me to collections. So hurting my credit even though they got paid for the transport. read more

The ambulance went in the ditch while on the freeway going about 70 miles an hour. He got back on the freeway, but never stopped. They gave me pain medication, but when I woke up, IV was not in my hand where he barely put it under the skin. I felt he stole my pain medication. When I called community, ambulance my emails and voicemails were not returned. Therefore, these two guys are still transporting people. read more

My 94 year old father was transported to Sunrise hospital in the middle of the night by a medic named Brian. My caregiver saw him put ALL my Dad's personal, private in formation in his pocket (as requested). When transported, the ID is now nowhere to be found. It's been 1 week, and I've made about a dozen calls and spoke with Bob, Crystal, Destiny, etc. All who have said they're "working on it"! WOW. Trusting a company to transport the elderly to the hospital and I am now in deep distress over my very sick father, and having to deal with calling this company, getting no answers, and perhaps, in the midst of my emotional distress having to call various agencies to replace his personal ID? Non responsive, no accountability, lack of empathy. Company that doesn't care. Very sad. read more

Outstanding service of professional medical staff. They are all loving and care their patients.

4 Paramedics came. Saiid vitals were good I asked to see EKG. They asked if I knew how to read them. I said yes. They told me to pick up a copy Monday. They said "you can't use the ER as a doctors office" i said that's not what we're doing, it's Friday night... I begged them to take my brother. They said I had no authority. They told my brother he was fine. They said "But if you want to go to the ER we can take you, YOU shouldn't use the ER as a doctors office. "They were completely unethical. He was not in a state to make decisions for himself. (Oxygen was 85% before they got there. ) They left. My brother died 23 hours later at home. Community Ambulance hasn't returned calls along with CCFD. I have ZERO trust in ether. I have been afraid to write about it. I'm still in shock. If I could give them negative stars I would. The story is long. I picked up the report and it said they were turned away at the door by CCFD, and never saw my brother. Which is untrue, There are 3 witnesses they were there. This has caused me immeasurable anxiety. Fear. I hope they are investigated. I won't say more. Even though there's a lot more to say. One of the paramedics there on site Worked there 3 months total. didn't have her certificate at the time she was on the call. Yet she's named in the report. I've tried to contact them no one picks up or responds to messages. I'd like some answers. The job title alone doesn't make the person noble, action and behavior is the telling factor. read more

My wife was taken to the ER by Community Ambulance. She was in and out of it but heard one of the paramedics he will get in trouble if she wasn't really having a stroke and she better be having one. His wish was granted because she did have one. She is doing fine but now says she would rather suffer from another one than to have to be transported by your staff. It's a shame because I'm sure nor all of your employees are thar rude and condescending. read more

Very bad customer service. My insurance processed the claim incorrectly and when I called Community they did not care at all and just wanted money. After several calls to them they keep changing the details and I have the paperwork from my insurance and they still refuse and even said now they are not contracted with my insurance. They don't care about people and just care about money. Being in Law Enforcement for 18 years I will now advise people to self transport or call a different company cause Community Ambulance will not care about you. I was even hung up on by Jennifer so stay away!!! read more

A very dishonest company i had a slip and fall at work and instead of billing workers comp they billed my health ins company their staff is for the most part not ver well trained. Talk about "fake it til you make it" is a perfect phrase for most of their EMT's I wouldn't doubt if they billed both. Stay far away from community Ambulance A deceptive business run by no doubt $$$ hungry persons! read more

MONEY SUCKING, greedy company. Paramedics were good/nice. "Community Ambulance" company, however, is just another money-greedy bully. Why? Because my insurance already paid them almost 70% of their $1,400 taxi ride to the hospital. Well, OK... not just a taxi ride, but also an EKG & saline solution. I used to be a paramedic, and I know how poorly EMT's and paramedics are paid (often, FAR BELOW minimum wage, as they are forced to sign an agreement to not get overtime, etc., in order to be employed by a company). I also know the cost of driving a van, and a bag of saline. And paper and sticky pads for the EKG machine. I PROMISE YOU that the amount my insurance company paid Community Ambulance is GROSSLY in excess of even a "nice profit" margin. "Community Ambulance"? -- more like Fleecing the community. NOTE! -- Did you know that money-sucking ambulance companies such as COMMUNITY AMBULANCE do NOT have any contracts with (most) insurance companies? So... think twice before you use one. Community Ambulance is appealling my insurance company's decision to pay them a very nice amount of profit already. (Too much, if you ask me.). GREEDY. read more

Service provided and EMS personnel were OUTSTANDING, it's a shame their good work is not matched by the corporation they work for. TRICARE is the medical insurance military folks use and Community Ambulance, even though they have an agreement with TRICARE to only charge the patient a co-pay of $41, charges the extra money to the patient that they agreed to waive above the cap by signing on to accept TRICARE. Community Ambulance received the agreed upon amount of almost $500 from TRICARE and then tried to charge me nearly a thousand dollars on top of that rather than the $41 co-pay agreed upon. There may be some customers who just pay the amount without challenging it so I'm sure Community Ambulance makes a lot of extra, undeserved money from our military personnel. I can only attribute their policy to greed. I explained the situation to TRICARE and was told that Community Ambulance is breaking the law and was advised not to pay unless I paid only the $41 co-pay, but on the Community Ambulance webpage you are only given the option to pay the full amount. Tricky. Their motto is "Providing Hometown Excellence" but their HQ is in Akron, Ohio and their processing center is in Salt Lake City, Utah. read more

This company doesn't want to take responsibility for the actions of their employees. I had called about a pick up they did which resulted in my grandmother being hit in the head and her face drug across the floor. I was being told that they had to try and squeeze in due to where my grandma was positioned on the floor, which is understandable but she is left with a huge bruise on the top of her head. The woman I spoke with said "what would you like us to do" I said well I guess nothing. It's obvious you don't want to do anything about it, so why even bother asking. Just cover up for your employees and move along. read more

Community Ambulance - One large bruise and two darker spots in there as well. - Medical Transportation Near Me - Henderson, Nevada

I'm confused on how to rate them. The paramedics/EMTs were super nice. It would just be a lot NICER if they wore masks during a pandemic! I'm suing if I get it, because I know EXACTLY where and who gave it to me. I'm sure I signed something saying I can't, but their negligence and selfishness, and foreseeable risk would negate that contract. read more

Today, I had an ambulance for MRI and met 2 awesome first responders. One of the first responders name was Cole. He was cool and gave a comfort to a patient with joke (I think he will give it to every patient) I had to go back and force from St. Rose de Lima to Sienna. Even though, it's their duty but waiting a hour is a pretty hassle to anyone (they were also cool about it) I really appreciated for today and shout out to all first responders for your professionalism p.s. That scary case story'd gave me a chilling my spine, bro read more

I don't understand all these great review. I wonder if Community Ambulance paid them or they are posted by their employees. My experience is on the contrary. On August 7th, 2019, i had an accident at the airport. Community Ambulance was called to take me to the hospital. The driver was nice and there are no problems. However, their management and accounting practices is another thing. I was never billed by them. Instead i was given to their collection agency. I called the community ambulance and found out that they had no address and/or telephone for me. My address is clearly stated on the DL which the ambulance driver took a copy. I updated that information for their accounting. After several more calls, they assured me that they will take care of the collection agency and bill me directly.. Well i waited over 45 days and still no calls. I must have called at least 8 or 9 times and they assured me that someone will get back to me. I also notified their collection regarding my communications with the Community Ambulance. I suddenly noticed my FICO score had dropped by 100 points. Their collection had reported me to the credit companies. I still got no help from either one of them, I paid the bill with the collection agency. My FICO is still lower. I filed a complaint to BBB and with the company and no one ever called, emailed or send a letter. That is what i call a very ineffective and careless management & Company. read more

My mom had to be transported from St Martin Campus ER to St Rose Siena Campus ER. Ryan and Colton took care of my sleepy mom during the ride. They were were very compassionate, caring and professional. I was allowed to ride in the back so i could translate. Colton took the notes of medical history and current medications prior to us arriving to ER which made our admission quicker. They gently took care of my mom from her bed to the ambulance and to her bed when we reached our destination. I never ride in an ambulance, was my first time and i feel safe during the ride. Thank You so much Colton & Ryan. You guys are Wonderful. read more

I got into an accident on July 31st and community ambulance was called to my 911 seen I would like to thank them. I would like to thank community ambulance on the passionate care that they gave me you guys are great and keep up the good work.the paramedic that helped me the most came back into the hospital room to make sure that I was okay before he left the scene... I wish I knew his name I would definitely name him but still thank you para medic for the great work that you gave me. read more