My bf recently broke his arm in a bike accident and has CenCal from medical health coverage which has him under CHC PMO and they're accessibility to get proper answers or anyone with any professional medical training to come to the front as he's almost eye watering pain is still being ignored. It is horribly difficult to achieve any health care immediate, primary, or specialist services. We arrived around 440 pm at the ocean office and since it appeared to be a ghost town, my boyfriend gave up immediately and walked right back out the doors, discouraged and in immense pain but I wasn't convinced that there was NOT one personnel working that would send us to some sort of after hours URGENT CARE and I'd assume that since it's a brand new fancy office they would have those accommodations, they don't. I proceeded to the primary care office and was not impressed. They got the referral from hospital and then claimed as I was there with him in the office also at this point, That they had no clue what he was referring to even tho LOMPOC HOSPITAL gave them the heads up two days prior for mandatory urgent correction surgery which apparently they don't consider a broken arm any kind of emergency and proceeded to tell me that I would have to go literally across town freezing and him being injured and in the dark on foot to to dignity health and even then it's just a temporary fix . I have had medical CenCal but I have PMO @ Lompoc healthcare north h st center which includes any and all primary care along with urgent care open until 9 pm it's awesome don't ever want to walk into that place again. Bad crappy horrible read more

I must preface this comment of mine by stating that this is my own personal opinion - no more, no less - and that I am speaking here only for myself in this respect. Having said that, I can now say that I have been seeing Dr. Hugo Gonzalez as my Primary Care Physician for about a month now, and for a total of three appointments so far. During my first appointment, I began to realize that if I am courteously forthright with my questions and concerns [and even statements of opinion] regarding my medical condition and options for treatment thereof with the Doctor, he then may be more inclined to be forthright and honest about what exactly his job is and why he is doing what he is doing, in prescribing these medicative methods of treatment for me. And this is exactly what happened: in effectively so delineating the finer points of the legal obligations of his committed work, he actually told me my legal rights as patient, based upon his legal obligations as a faithfully educated and committed Medical Doctor to diagnose any malady I may have as such, and to prescribe the medicine he felt it necessary for me to receive and to take under his medical prescription and supervision. He then mentioned that the patient then has the right, under his legally-guarded right to informed consent, to elect to vote for either taking the prescribed medication, or not. Once the parameters of this legally-protective physician-patient relationship had thus been duly vocally established by Dr. Gonzalez in my mind, I then was able to see that the Doctor actually was there to serve to honor the legally-protected choice I had to both respect his medical credentials which served to inform his operative commission as a Medical Doctor so under sworn Hippocratic Oath to thoroughly provide the most proper medical care he could to his patient, whilst at the same time vocally expressing his knowledge that the patient does in fact have a legally-protected right to take or not the medication thus so prescribed to him. Once I understood that aspect of the physician-patient relationship as expressed to me by Dr. Gonzalez, I then felt more comfortable in simply letting him do his job with all due respect to his Official Doctoral Licensure as such, and understanding as well that if I am courteous to Dr. Gonzalez, even as a result of my gratitude for his forthright honesty towards his patient in that regard, then the physician-patient relationship tends - almost inexplicably, it may seem - to move forward at a more convivial pace; this, of course, applies to the relationship between the patient and the clinic staff serving under Dr. Gonzalez's supervision. Once I realized all this, I felt more at ease with the Doctor in his office at every appointment since the first one about a month ago. So, if I were to rate Dr. Gonzalez for simply doing his job well and without therefore my misunderstanding anymore why and/or how he is doing so, then I would give him a 9.5 out of 10. Of course, in a 5-star system of ratings, that would round up to 5 stars. If I'm happening to get any takeaway from my own comment as I'm finishing writing it, then it simply would be this: Don't be afraid to ask any question of the Doctor about the diagnosis of illness of and/or the prescribed medicative treatment he may have for you as the patient; he is simply doing his job, as such; Knowledgeable courtesy in this regard on the part of anyone as the patient toward the physician and/or clinic staff thus may go a long way in serving to maintain any newly-established parameters of mutual understanding and respect in that regard; and A good sense of humor on the part of the patient towards the entire medical-care-centered situation at hand is not necessarily a bad thing at all, especially in this day and age. And, If you've made it to the end of this comment intact; then you probably still remember what it was like, back in the day, when we all generally used to read books: And there's nothing wrong with that at all, In My Humble Opinion; For What It's Worth. [My avataric name may or may not match my actual name in this particular individual instance.] read more

Dr Gonzalez is a amazing Doctor. I've been seen by all of the staff in this clinic and I will not see another doctor that isn't Dr. GONZALEZ!!! He is very knowledgeable and is highly qualified for this position!!! I like how he doesn't sugar coat things and is very straight forward this is the type of doctors we need!!! Not the ones playing to be doctors !!! read more

Wish I could give 0 stars. Dr. Gonzales is rude, obnoxious, and a horrible doctor.

Waiting times are unreasonably long, every single time I go there. Even more so for pediatric appointments.The doctors and lab techs seem uncaring, unprofessional, and inexperienced. The reception desk is mediocre at best. I would also give no stars if able. However, on a positive note the nurses seem caring, and respectful. The nurse basically spoke for the doctor I saw, which was unusual. Very poor medical care given, and it's just sad. read more

I'm from L.A. and I was surprised that the waiting is relatively short. I am used to waiting up to six hours in Los Angeles. Here, under an hour...not bad. Doctors are knowledgeable, professional, helpful and efficient. Plenty of parking too, another thing you wont find in L.A.! Rick read more

Dr Gonzales is a great doctor. at first when I heard he was going to be my DR. I was scared! This was mostly because of the bad comments I heard about him. He's actually great! the only thing I don't like about the facility is that the receptionists are sometimes rude. One of them even lost my release of records! how do you loose that? I also don't like how they double book, that makes a hour appointment actually take 3. read more

This is by far the WORST medical facility I have been to. It takes at least one month to get an appointment, I have never spent LESS than one hour in the waiting area, and then at least another 45 minutes in the exam room waiting for the doctor. The doctors are great when you finally see them but be prepared to wait a few hours. read more

No stars if I could choose it but had to pick at least one star, my girlfriend went there with the kids good thing I had work because I would have caused a seen. When she got there, there was know where to sit so she sat on the floor with my kids and a Hispanic worker there told her she could not sit on the floor or she could trip someone so they made her stand with the kids and fill out all the paper work. So finally she got to the dr and they wanted to pull out all of my 3 year old daughters molars out and put sliver on her front teeth so she would have no teeth they were to lazy to fix them the right way with the insurance we had, sounds like child abuse to me any way horrible people would never take my kids there ever again. read more

I will start off by saying that I was greeted with a nice receptionist and got signed in, it wasn't till I saw the dental department that I became truly discouraged. I was there with my daughter who needed dental work done. The MA who assisted us was very rude and negative. She talked to us like we where not worthy of her time. The doctor came to see us and her recommendations for treatment where insane, I never heard if pulling s child's teeth and not just one but almost all of them. My daughter was sent there by the insurance company for a second opinion and the first opinion didn't involve any extractions. I know our insurance has strict guidelines but I don't believe the way we where treated was called for. My child was well behaved and I felt like they didn't want to waste their time fixing her teeth but simply just wanted to take the easy way out at the cost of a child's smile. I would never recommend this place to anyone who wants a quality job done. My child is 3 and pulling all her molars is an insane suggestion. read more

This CHC seriously sucks! The staff is not that friendly and the doctor is hard to understand, the wait times are ridiculous and if the doctor says to come back in 2 weeks expect to not be seen again for at least 4-8 weeks. I was suppose to have a follow up appointment in November, they scheduled me 2 weeks longer than when I was suppose to come back, but then they kept calling me and canceling and rescheduling, I ended up not getting in until January. If you just need a physical, sure this office will work, but if you get sick or have an actual health condition it will not be taken care of here in a timely manner. read more