Very caring professional, attentive knowledgeable and helpful staff…read more I especially like the app that I can use on my phone with all my exercises and a video guide so I do my exercises correctly and so I don't forget what I'm supposed to do daily. I was only authorised for 12 visits. I sure hope I get more because I am making progress slow and steady!

It seems like I've made my rounds with physical therapy in my area. I was assigned by my workers…read morecomp insurance to come here. For starters parking is great and there is plenty. It is located in an area where there's a lot of small medical offices. It is pretty quiet compared to the other physical therapy places that I have been to. The staff is nice and helpful and do not work you to death like other places. I highly recommend them.

i just have one question!! how do people make appointments…read morewhen no one ever answers the phone.. i have to physically go into the office to make an appointment.. what's the trick?? it's the most ridiculous officer ever

I read the yelp reviews before going to this office for the first time. I was nervous and concerned…read moreabout the negative reviews. But to my disbelief, everything that I found was the total opposite. There was a courteous office staff. The nurse practitioner is excellent, but what really impressed me is that they keep their appointments on time, and I've been there twice and the same thing each time. I would definitely recommend this place.

Anytime you have an appointment here let's say your appointment is for 3 o'clock. Just make sure…read moreyou cancel your day sometimes once you get to the back, they completely forget you're here Typically here for at least 2 to 3 hours before being seen. doesn't matter what time you have an appointment always expect to wait more than usual Whenever you do complain about the way times they just ask if you want to reschedule well guess what the next time you come over here or you have to wait another 2 to 3 hours so I might as well just get it over with

So let me start off by the first person I spoke to at this location was Enrique and he truly is the…read morebest! He was able to get me scheduled in as soon as they had availability and this office ALWAYS answers their phone, unlike other offices so that's very appreciated. I called to ask a follow up question and he answered it throughly and was beyond kind and helpful. Thank you Enrique! The girls at the front desk when I went last Wednesday afternoon were helpful and so was the young man who helped me in the back before seeing the doctor. I didn't get their names but overall good experience.

I was told they had availability for speech and went through the whole process for over a month,…read morecalling them, texting them, emailing them, calling my insurance because they referred me, calling to find out if we got accepted after the consultation all to be told they were full. That was the first question I asked and have very limited locations I can go to. They wasted over a month of my time and never got back with me throughout the process. I contacted them every time. I asked to be transferred to billing, to a manager, to anyone other than Juan and was not allowed to. This is my first review I have ever made online. That's how bad this experience was. So frustrating!!

Eva was inflexible and held firm that there was a 10minute late policy. I called at 11:08am,…read morestating I was running late but will be there in a few minutes. I had pulled into the parking lot at 11:11am while still on the phone with her. She stated that since we were over 10minutes late, the late policy applies. I explained that I signed documents that stated a 15minute grace policy. She stated maybe I had signed the documents before they updated  the policy & I explained that I am a new client, who just signed the documents, I don't remember the 10 minute policy but remember signing a 15 minute policy. She rudely stated the 10 minute policy is "posted all over the office" and at the bottom of the confirmation emails & they will NOT be seeing my son today. As I new client, I have not seen/noticed these notices posted "all over the office". I texted a screenshot while in the parking lot of the 15 minute policy I signed. I then called again. And explained I was late due to a toddler blowout; not wanting to drive my son in a poopy diaper/pants and bring him on time in such a state, I spent extra time cleaning him up. No understanding or care from Eva, stating that she will bring the concern to management. I could have shown up on time, and spent that time cleaning him up in the changing room. I do not understand how there is no grace or accommodation considering they are the ones with conflicting policies. According to the policy I signed 13 days prior, I was within the grace period. If they had me sign "outdated" forms, it should at least be accommodated. Also, my son is a toddler. The therapist Jackie made it clear the therapy time will usually be only about 30minutes instead of 45 minutes due to a toddler's attention span. I would have walked in with my son at 11:13 the latest (we had parked by 11:12am as I explained to Eva), had a full 30 minute session & still have left before 11:45am, giving the therapist the allotted 15 minute clean up time. They take their lunch at 12:00pm (as posted on the front door-NOT posted though? This 10 late minute policy) so there were no other appointments after me, they could have accommodated my son and I for our appointment no problem without interfering with their lunch or other clients. I am floored they wouldn't have let us come in for our appointment when I followed the policy I signed with them. Due to her unapologetic attitude, rudeness and inflexibility with an inaccurate policy, I let Eva I will most likely be cancelling future appointments and will be looking for another provider. No concern or apology.

This is not for Oak Fence #1 but rather for Oak Fence #2 at 6036 Oak Fence Lane. They are owned by…read morethe same people and some of the staff works at both places. I spent over three weeks there. The Pros: Every patient has their own room. Super friendly and helpful staff. Physical and Occupational therapy were available and I credit the physical therapist with getting me up and walking again. They helped manage my pain, not just by giving medicine I didn't want but by giving me hot and cold compresses. A nurse and CNA were assigned to each shift. On the wall was a dry erase board that displayed where you were, the names of the nurse and CNA , and the day and date. The staff put on fresh gloves every time they entered the room. I was offered three showers a week but told I could have more if I wanted them. The Cons: You cannot turn on or off the light - you have to call staff. In an institutional setting people often have problems with the food. This was a problem for me - probably more than others because of food allergies and foods I just won't eat. They have a menu and they offer alternatives to the menu. That said, they need their cooking staff to have more training on different kinds of diets, ie diabetic, fat free, low sodium etc. I had it in my records that I am allergic to all fruit. Right up till I left there was fruit at every meal, either in the food or the drink. They would come in, almost every day, to discuss the offerings for the day. They did try to comply with my needs and wants but they were limited to the food on hand. My husband often brought me lunch. I could not find any food establishments that would deliver that far out although I did get Amazon to deliver.

Oak Fence Congregate was a blessing to our family. We live over an hour away so it was difficult…read moreleaving her somewhere we couldn't visit daily. They were very caring, patient, and professional. Becky was my angel. All the staff was friendly and welcoming to our family and we even had a birthday party for mom in the yard area. I strongly recommend Oak Fence and was disappointed when they couldn't keep her as they are a rehab facility. Keep up the good work Oak Fence...love ya Becky

The previous review is obviously bogus. This is a true review and if ANYONE has any doubts, my…read moregrandson is the proof of a very satisfied customer. My grandson was diagnosed with autism. They sent Ana to our home for therapy, Melody was his main therapist and a third therapist. I was so doubtful that he would even speak. They proved me wrong. Not only does he speak, he learned how to eat, sign language and more. I have total respect for all these people and the office staff people are the best group of ladies I ever met. I honestly can say, if we never went there, we'd be lost today.

Avoid this place like the plague. I went there to get an assessment for my daughter, which I…read morethought went well until I read the report. The report was very discriminatory, and strongly implied that my daughters struggles were my fault. It was very unprofessional and ignorant. When I went to speak to the Director about it, she was extremely rude. She began reading while I was speaking, so I waited for her to stop reading and make eye contact with me. Once she did, she smirked through the whole conversation and made it very clear that she couldn't care less how I felt. There were very clear moments when she appeared to be holding in a laugh. When I pointed out her demeanor she stated that she was "trying to be patient" with me. I was told that I would be contacted after they discussed the issue within the company, but It has been three weeks and I still have not gotten any attempt from them to try and resolve the issue. I wouldn't recommend anyone do business with them.

The staff here is amazing! I herniated 3 discs in my lower back and could barely even stand up…read morestraight 6 months ago. Now I'm able to not only work in my physically demanding job again, but also push my body almost to the same level I was able to prior to the injury. I thank my progress to my physical therapy with this facility. Highly recommended if you want to reclaim your physical health!

NO NO NO NO NO!!! Booking appointments seems to be an huge issue here. My first initial appointment…read morewas advisory only no physical therapy just an evaluation. My personal favorite is the Unbelievable B I T C H Y attitude from front desk staff. Too many other places to give my business where the staff does not treat the customer as their are an inconvenience by showing up at the counter. Reached out to the office Manager to address the issues.......crickets ....... no call back. That's speaks volumes about her and her sad staff. Maybe when enough people take their business elsewhere someone will figure out there is a problem ... for this customer ia little too little a little too late ! They place won a few awards years ago obviously they have fallen off hard !

As a therapist myself, I never imagined I would end up being a patient here, but I am incredibly…read moregrateful to have my colleagues treating me. Francisco and Jordon were fantastic therapists during my physical therapy session. Francisco had a lot of great ideas that helped me work on my ACL repair, and I would highly recommend anyone go see them at the outpatient clinic. Jordon was also very kind and has a wide variety of exercises that can be done to improve your situation. Kudos to the both of them and the rest of the outpatient team. Brenda at the front desk was very courteous and welcoming, and I look forward to finishing my therapy with them

Best rehab!!! This rehab is ran by Marly and Flor. The staff is wonderful, from Brenda to the rest…read moreof staff like Jordan, Christian, Danny, etc. Been going here post surgery and they've been helping me get my knee/leg stronger. So far, the results have been wonderful. Thanks again to the AV Rehab Team!!!