Zero stars if I could. My experience at this "recovery" place was horrific. Before I arrived there, the owner Joe Hunter claimed the recovery program was based on Alcoholics Anonymous' official textbook of the same name (Big Book is its nickname), and AA's suggested 12-Steps for recovery. He said he'd take very good care of me and my insurance had approved my stay. Being a female, it was important for me to be housed with the women. When I arrived, Joe told me he had NOT checked on my insurance and bullied me into signing a form stating I would pay thousands out of pocket if my insurance denied coverage. I was in no shape to hear that news, as I was in the midst of DTs and other withdrawals, and very unprepared for this first-time experience. Between him and his office supervisor, I felt thrown around between 'good cop' and 'bad cop' until i finally signed the paperwork. I was told, in the dark evening by this time, that they'd drop me off at the bus station alone as an alternative. I had nowhere to go, was very sick, mislead, and by now bullied. I had no trust in this place that was my only alternative other than be on the streets. Once I signed, I was placed with the men, in a non-heated room and thin blanket until my room was ready. I didn't get a room on the female side until I asked and asked. While waiting, my physical condition deteriorated. I was very sick. Joe treated me as a whiner and trouble maker. I finally got one of his (nice) female assistants to drive me to the ER. She waited curb-side, and I had to take ALL my belongings with me to the ER as Joe didn't want my stuff at his recovery center. No one walked me to the ER door. I was extremely weak. Once admitted, doctors discovered I was severely dehydrated and all my electrolytes were dangerously low. After ER discharge, I paid my own fare back to the "recovery" center $50 which was about all I had. Around that time, a returning customer of the recovery center was treated with kid gloves: pampered, driven to/from hospital, and was frequently visited by staff. I had NO ONE. She was allowed to keep all her things and save her room at the center. Remember I thought this center was 12-step based. I asked and asked and asked for a Big Book. I went directly to Joe many times and asked for one. He gave everyone a free Big Book, except me. I finally purchased one when we attended an AA meeting. Joe continued to demonstrate preferential treatment of certain returning customers who he knew from previous visits. They got driven to/from pharmacies, stores, a hospital (when needed), received supplies, etc.
I write this review 5 years later, because I've been afraid to tell the truth. I won't be afraid anymore. I now help women at a recovery center near my residence.
The difference between the joke of a Design For Living/Change, and the one here, is night and day.
When I tell people of my experience at Lancaster they cannot believe it. The first night I met Joe and his mean female assistant, they both said "You'll never make it. . .not with your attitude." The only "attitude" I demonstrated was to challenge Joe's authority about his lying to me that insurance had pre-approved my stay there. He likes to run that place with a slight sadistic flare (withheld toilet paper from patients when I was there, which forced us to use napkins out of desperation; treated me with character traits I wouldn't wish on anyone such as delaying my access to the ER), and used favoritism with people who are vulnerable enough to blindly follow him. I gained nothing from staying there. I stayed "dry" but never did he care to help me grow, or assign someone to check on me. . . .I only stayed because I had nowhere to go. Now, I am 5 years sober, and I love my life of spiritually-based sobriety. I owe NO gratitude to Joe Hunter or anyone associated with him. My sobriety has not been influenced by him. In fact, my sobriety was threatened by a person--Joe--who made sure my stay was extremely difficult, more than it should be for anyone. read more