Took our Karakachan pup for the first time last week. Ruger saw Dr. Mandy and she was fantastic…read more She was very kind, thorough, and reassuring. Ruger loved her and her staff. So did we. Everyone was so nice and enthusiastic. Prices were a fraction of other vets. We couldn't be happier to be new customers.

Prices are great. When my dog is healthy and no issues I loved coming here for that reason…read more Unfortunately, things took a turn this April when my dog dislocated his front paw / wrist. The saying, "you get what you pay for" has come to bite us in the rear I'm sad to admit. The 8 weeks of treatment following his injury was a total joke. We continued to give them the benefit of the doubt at cotwins because they are a genuinely nice staff but we eventually switched to another clinic in fear that his leg was not going to heal properly. He was not splinted professionally over and over again. My husband and I were diligent about wrapping him and splinting him correctly after educating oursleves with various YouTube tutorials - but the staff would wrap it and splint him incorrectly every time. I'm talking the splint would fall off his leg before we would make it home from the clinic. This happened at least 3 separate times before we realized this wasn't our dog's fault this was incompetence on their part. They didn't even size the splints correctly when we had to order new ones - we were told to cut them to size at home with a saw. So we had to research on our own what length the splint needed to be and where it needed to extend to in order to support the joint correctly. Not to mention saw it to size ourselves and sand it down. I guess I prefer a vet who uses their education and knowledge to provide that kind of care and expertise in these situations. We did figure it out ourselves but I think of my older parents and people who might not have the capacity to handle that on their own. On top of that after switching vets I feel like his medication was mismanaged. He needed to be on a better anti inflammatory treatment plan but they dropped the ball on that. Unfortunately we are 3 months post accident and I just left our new vet telling us he'll have arthritis in that joint that is only going to get worse and he will be lame on that foot in time. Of course I'll never know if we could have prevented that entirely but given our experience with cotwins in this situation my recommendation is to go somewhere else!

Our Siberian Husky Sasha is a patient of Dr. Gainey. The staff and technicians and vet assistants…read moreare very professional and answer our questions and concerns. The office is very pet friendly and the decor is very calming for both pet and pet parents. We would recommend this office.

I want to give a shout out to Jillian, the wonderful Technician who answered all of my questions…read morewith patience and respect. She assisted Dr. McAndrew and made me feel as if I was the only dog owner of the day. I think people are quick to give a bad review for any business entity, so I decided to give two thumbs, 4 paws up for this highly competent Technician, Jillian. Thank you! -Carolyn C.

Dr Tripp and his crew are the upmost compassionate human beings on the planet.. I was fortunate…read morefor their assistance in one of the most difficult ones in mine. I cannot thank them enough. Many thanks, Ann Heusser

When it comes to babies, I'm a difficult person, I suppose. I want full explanations -- delivered…read moreas it would be to a colleague; one sniff of being rough, lacking genuine empathy, or otherwise failing to meet my sometimes-unrealistic expectations, and I'm researching other vets. My family has brought their animal-people to Countryside for decades now, and my dad and I have made our puppy the newest Dr. Tripp patient. I haven't encountered a single thing that rubbed me wrong. They care and they prove it through their high standard of dedicated care. I didn't feel like human chattel, either. Dr. Tripp still shares stories about my mom bringing the dogs in; they actually get to know you and your pets. So yes, I can confidently recommend the Countryside team. I've heard their prices are also lower than many in the area but I don't know that firsthand. Good people.

I use to take my dog Missy there when Her Vet Dr Richard Wade was alive and well. He retired about…read more3 yrs ago . And I never went back to that Place . Because of the way that they changed things Paying a $50 Deposit just was a little bit crazy for me to do . So I just took care of Missy by my self researched things on line When I needed Too. She lived to be 15 yrs old and when she passed on July 31 St 2025 . I took her to the Veterinary on Whipple NW to have her cremated . At least they shown me compassion and understanding .

Dr. Wade and his staff are excellent! They take great care of our fur babies, both canine and…read morefeline. We get their vaccines, wellness checks, and boarding done here. We also went through a terrible accident with our dog and had to put her down but the whole office was so sympathetic and even sent us a card. You can tell that they truly care about animals and give you the best medical knowledge. I've never once thought I was being sold anything I didn't need. In fact, Dr. Wade suggested once to hang on to some eye ointment just in case my cat needed it later. They are very fair with prices and I'll never go anywhere else!

Excellent service, friendly staff, caring Doctors. I've never had to wait long to see the Dr, and I…read morereceive a notice when my Bailey is due to be checked.

Worst place in this area to take your fur babies to. Went here for decades. After Dr Cromes left,…read morethe entire atmosphere changed.

I have been a customer of the Crago Clinic for decades. Being involved in rescue, I have also had…read morethe opportunity to take shelter-owned dogs to other vets in the area from time to time and have never found a clinic or single practice vet that I would consider more accommodating, more knowledgeable, more communicative and more dedicated than the DVMs and staff at Crago Clinic. I trust them totally with my pets' lives - always have and always will - and I highly recommend them.

They refused to see our cat for nearly 3 months, and now say it's too late to treat her…read more They only reason they even pretended to look at her is that I forced the issue in person, during one of our regular dog visits. (as we have done for decades) December 15 2023 update: negative 5 stars. I am beyond any words, and have given myself a couple of days to settle...this is the best I can explain. Misu may have survived had they not ignored us for months. Now, Blame us for not calling them personally: that's all they got. Finally, after much effort on our part for more than two months, they agreed to see Misu. Vipay said steroidal treatment is indicated from the pictures, but he wanted to do a thorough exam. However, when I brought her in, He and Bancroft REFUSED to look at her tongue beyond a cursory glance. They refused to look at high-res images I had on my phone that showed it's original form when they originally refused to see her. They refused to touch her tongue even. Dr Vipay and Dr Bancroft both concurred that it is likely easinophilic granuloma (as Vipay stated is the likely case last week) or a carcinoma. They said it is TOO LATE to treat for granuloma with steroids because it has progressed too far, having caused separation of the sublingual muscle 2 weeks ago...2 months after they initially refused to see her. The treatment would have been simple in September: steroids. Not a cure, but a mitigation of the spread that could have prolonged her life for years. Now it is months at best and perhaps weeks, per Vipay. BLAME THE Victim: So, they both (especially Bancroft) went into a lecture that we should have contacted them directly, instead of the clinic. However, when I asked for any contact information, they refused to give any. They said the way to contact them is to contact the clinic and leave a message.....like we did when they refused to make an appointment for a decades-long customer. So now they refuse to try even the steroids unless we pay for a $1000 biopsy, which we cannot afford. Maybe if they had allowed us to bring her in 2.5 months ago, she would have survived for 10 more years, maybe only 5, maybe not even 1. We will never know. To be clear, Vipay DID say last time that they WOULD have treated her in September, had they accepted her for treatment, based on the pictures back then, which showed two small ulcers on one side of her tongue only,....a month before the tongue split on the edge and two months before it separated from the sublingual muscle. THE LESSON ABOUT CRAGO IS THIS: If you are a decades-long customer and have an emergency for a cat, then they will ignore you. they will refuse any appointment whatsoever....PERIOD. If you push hard the next time you bring one of your dogs in, they will pretend to care about the cat while they cover their own arses and blame you for their own ignorance. ------ Update from December 4th 2023 We took our dogs to crago as usual and I showed the dentist working there pictures of my cat's tongue and he let me know that it is fatal but that he would like to see her immediately. I said that's great but you all refused to see her in September, to which he expressed slight surprise yet said yeah back then we we're busy... And he said that should not have mattered because we have been long time patrons. So he forced the clinic to make an appointment for next week, and everyone's making every excuse in the book as to why they rejected my cat, but the prognosis would have been much much better according to the dental veterinarian had they accepted her back in September. So now I have mixed feelings. On one hand finally they're going to see her, but on the other hand they refused us and because that she's going to die a lot younger than she would have. Still not even worthy of one star --------------- Below is my original review in September they love money, but not animals. not compassionate in the least. disgraceful, really. or maybe they just hate cats. they have taken our dogs on emergency basis, but refused for both of our cats. I think it's based on how much money they feel they can make from the given procedure. despite Wendy and I having taken our animals for years and spending tens of thousands of dollars, Crago refused an emergency treatment for my cat I was stopped eating and drinking and has lesions on her tongue, or even to make a non-emergency. they are perfectly happy taking money for surgeries and expensive matters, but they definitely have no love for animals. they will take your money for surgeries. but they cannot be inconvenienced for the sake of the health or welfare of an animal in pain and desperate need

I love it here and so have my pets! Doc and his staff have taken excellent care of us for many…read moreyears. Even after leaving the area, I continue to make the almost 2hr round trip for the top notch care we receive. Too many instances of them going above and beyond to list, but if you love your pets and want them, and yourself to be treated with the utmost regard and respect, this is where you want to be. You won't want to go anywhere else. We didn't :)

Joke to even call him a vet. My wife made a simple request regarding our cat, and he laughed and…read moresaid that it wasn't possible and refused service. He then walked away and made remarks about an attitude problem. He was a rude, arrogant joke. Nicoletti was the name, I won't call him a doctor. Oh yeah, the request was to take her temperature by her ear or armpit. Yeah, real doctor huh. Don't go here, save your time and go to a good vet.

Everything was amazing!!! The doctor(s), nurses - everyone was incredibly nice and actually came to…read moremy rescue as well when I slipped on the tile floor and threw my cat halfway across the room in her cage (as I landed flat on my back). Good to know they can take care of humans, as well lol!

I haven't been there before. Just heard they were pretty good with Animals. Maybe in the future…read moreI'll try them out .