Dreadful service, the main vet there Sinead refuses to come to the phone to address customer complaints. She made a complete hash of neutering one of my cats and miscalculated the dosage of antibiotics for a litter of kittens. Had I not
double checked it would have been a massive overdose for them. The only decent vet there has left and set up his own practice.
They care more about money than the animals, always recommending more and more unnecessary expensive tests yet still being unable to diagnose the problem. Recently had a complaint and the practice manager and receptionists were very rude and abrupt, hanging up the phone on me several times. Sinead refused to speak to me about the issue telling me to put it in writing when I'd already put it in writing to her and she hadn't addressed my complaint. Witheld lab test results from me even though I'd paid in full for them. I've never experienced such dreadful customer service, rudeness and total disregard for paying customers.I certainly won't be using them again. read more