Went there they came to the door and told me I had to go back and call while I'm standing there…read morewith tears running down my face. When I got to talk to the intake worker she was cold and rude. I told her my cat had diarrhea and her response "oh your here for euthanasia" I replied NO The vet I spoke with was very patient and kind..however about $700 dollars I was told my cat had cancer I said how long, a month a week he said not even! When my husband went to pay the bill the woman acted put out and rude. I cried for a few weeks everyone I held her...it's been 2 years Do not recommend!!!!

If you are in a situation where you are struggling financially, do not attempt to receive services…read morefrom this business. Cold hearted, money driven - they are not there to help everyone, just those with loads of $$$. My dog had a puncture wound from running in the woods - an 8in long scrape with a very deep 1.5in puncture wound right in the middle of the scrape. The puncture itself was at an angle, and beyond anything I have ever treated on a dog. It was located on his chest extending down to his ribs. He was bleeding, and needed stitches. After almost 3 hours (a 40+ minute wait in the parking lot plus the 2+ hours they had him) I received a call about his status. He had not been evaluated because "he didn't like them very much" (snippy from the fear and the pain he was in). They placed him in a kennel, did not muzzle him, did not look at his wound, and provided no treatment. YET, the call was to discuss how I was going to pay (estimated between $900 and $1900). When I explained I could not pay anything near that in full, he was refused any treatment. The most disheartening piece of this whole thing is that they already knew this before I brought him in. I called ahead driving from about an hour away. I told them what happened, my concerns, that he would likely be snippy because he is pain so please muzzle him, as well as the fact that I would only be able to pay the $185 emergency fee, and need to do a payment plan for the rest. If that was not an option, then why even take him? I could have treated it myself sooner, or attempted to find someone or somewhere else where he could receive care. The demeanour of the entire staff shifted the moment they realized I was not going to be able to pay. I was treated as a second class citizen, and forced to sign an AMA stating I consented to the refusal of care - which I did not, I just had no other choice. They delayed his care by 4 hours for something that could have been life threatening. There was no "bedside manner" - they even had the nerve to rub salt in the wound and say "hey, its not because we don't care." They don't care - not about anything but money. They offered no options, no help, and no treatment. My dog could have died - I have never been so disappointed with an establishment or its staff. I used them before for my other dog, but was financially stable at that time and had no issue. To have experienced such a drastically different response, SOLELY because of money, is inexcusable. I was lucky enough to get him into his regular vet 2 days later, and get him the proper treatment, antibiotics etc, for $160 - and after sharing with them my experience at LAVES, they too were in disbelief. "If you care, you would do something" - I couldn't agree more. For all you fortunate souls who are not in a situation of financial struggle - disregard this review. It serves not to slam the establishment, but to warn those who may be in similar shoes, so they do not have to go through what I just did.

Dr Kate and her staff are amazing. Our pups enjoy their visits. The pups are greeted with smiles…read moreand excitement when they arrive. Compassion and care from the start of the visit until you walk out the door. They have eagerly responded to questions and concerns rather it is routine care or an emergent situation. They treat my fur babies as part of their family. Thank you Dr Kate and team.

Signed off that a new puppy was free of external and internal parasites for a breeder, but I found…read moreout my puppy was never actually tested.

Dr. Brown is, without a doubt, the most amazing vet I have ever brought my pets to. She spends a…read moresignificant time with each pet, you can tell that she really cares about their well-being. I wouldn't hesitate to recommend

Dr Brown was amazing, very responsive to initial email and came out to the house and spent time…read moredoing a thorough exam and ultrasound on our senior dog who has a mass on her bladder. Went over various possible options with us and dispensed some meds to help her in the meantime while we decide about further treatment.

Amazing vet. Very caring. I have used them for the past 10 years. Ignore that 1 star review.read more

The hospital has been helping me with my various cats since 2001. Sophie Peaches was the first,…read morethen Leo (who I adopted from RSAH), Jack and now Bella. They have helped us through all stages including euthanasia. It's good to go to a place where people know me and my kitties. They are handling care with Covid-19 with a minimum of fuss, with the vet coming out to the car if needed. Thanks to you all, Vickie in Barnet

The vets here were very dismissive of my concerns and wouldn't even take the time to address those…read moreconcerns or probable causes. Their pricing is totally out of control. The bloodwork was twice the price what I was quoted and they charge $20 to dispose of needles.... This place is a joke.

Wonderful caring people! I even got a follow up phone call a few days later to ask how my cat was…read moreprogressing! Who does that??!! Sorry that Dr. Bill is retiring, a fine vet!

Absolutely phenomenal! Staff is always very kind and professional. we've been taking our animals…read morehere for a while now and it's always been great. Vets are very friendly and good with animals. It's very clean, but not in the overwhelming sterile way some vets have. they're also just incredibly respectful, we had to have our cat put down there and they were just so lovely about it. they let us have all the time we needed with her. they also have a light in the lobby that turns on when someone is losing a pet, which isn't a huge thing but it's just a nice gesture. overall, very lovely. highly recommend.

Best vets in the area. The gentle, caring & professional way they handle the pet is comforting &…read morereassuring. Their understanding & kindness toward the pet parent are unmatched. A decade of helping me through each stage of my two cat's lives has been exceptional. The entire staff just wonderful.

Newbury Veterinary Clinic took care of our dog for 9 years. Exceptional care by a great staff…read more Dr. Cook is very personable and caring. She has always helped us make wise decisions for our dog. Our dog had succumbed to cancer this last week, and we feel lucky to have been blessed both with our dog and the care she received from Newbury Vet. Clinic. All the happiness and love our dog shared with us was in part because of The staff at the clinic. Thank you! We recommend them 110%

Compassionate, caring and loving. They have need our vet choice for a number of years. They are top…read morerated in my book.

I called this office last week when my dog was having an emergency medical issue. His normal vet,…read moreDr Sheri at Conway Vet was out having emergency surgery so I reached out to other local clinics. Understandably, like many area businesses, they are overwhelmed and cannot take new clients. What is not understandable is why the person who answered the phone was so rude. She actually went out of her way to be rude and condescending. I have no doubt it must get annoying to have to tell people countless times a day that you are not accepting new patients, but perhaps mention that on the recorded message. You don't have to be kind but when someone is trying to get help for their best friend who is having frightening symptoms, you should really skip the whole being a jerk thing. I was able to find another vet and he got great care and is doing well now. I'm glad we were able to find another clinic because I would have taken him to this place despite the rudeness if they had been willing to see him, I was that desperate to get him help, but outside of a medical emergency, I would never want to place his care and well being in the hands of people like this. Imagine getting the honor and privilege to work with and care for animals all day and somehow still manage to be a horrible and miserable human.

Danville animal hospital is wonderful, everyone there is so caring. Dr Whitney is AWSOME!! I bring…read moremy two dogs there. I have other vets much closer to me but I am wiling to travel to Danville. I can not say enough good things about this place and everyone who works there.

We had a good experience here. They made time to see my pet the next day, since I was afraid it was…read moresomething serious. They were very understanding with all of my questions. They were very quick with the exam and diagnosis. The folks here seem very kind and patient, which is really nice when you need a vet.