John helped guide us through our insurance troubles. We appreciate his professionalism and knowledge in this stressful situation. John and his team did such a wonderful job in all aspects of the proceedings. I definitely recommend Compass Claim Consultants, Public Adjusters! read more

Great company. John Hornbuckle is a great profesional . I would recommend him to anyone. read more

What a great service! I had a ceiling leak caused by a broken water pipe. My insurance company gave me quite a bit of trouble getting my claim paid to cover the damage. I met with John, he and his team took over my claim and worked with the insurance company on my behalf. John and his team did an amazing job getting my claim sufficiently adjusted complete the repairs up to my standards. Thank you! read more

I can't speak highly enough about John and how much he helped me. I had a water intrusion that flooded my whole first floor. The insurance company denied my claim, so I called in the big guns, Compass Claim Consultants. Not only did John get them to reopen my claim, but he also got them to approve it, for dramatically more money than their adjuster was recommending. I would recommend them any time you needed to make an insurance claim. read more

Sam and the staff at Compass Claims were AMAZING! They went above and beyond when it dealt with filing my claim due to Hurricane Irma damage. Sam was able to guide me through the process over the phone and was able to answer all of my questions. When he came to see my property in Islamorada he pointed out things my insurance adjuster didn't see or mention. Sam's attention to detail and always looking out for the customers best interest is what helped me get more money back on my property than my insurance was willing to pay. I'm glad I used Compass and would recommend them to anyone. A++++ read more

John and his team was AMAZING. FULLY walked me through the process and helped me understand. Always returned my calls and explained the timeline in detail Super professional read more

John and Sam at Compass Claims are the best! A water heater let go and flooded most of our one level property. I thought the cost to repair the damage was going to be just about the same as my deductible, but Compass were able to get us many multiples of that! Simply the best! Very pleased with their professionalism and outcome. Thanks guys! read more

Sam at Compass Claims is awesome! He really cares about his customers as if he were working on an insurance claim for his own family member. He will be honest and ethical and will tell you if it is worth filing a claim or not. Sam is trustworthy and knowledgeable and I refer him to my friends and clients with confidence. Being in Real Estate, when I am asked for an insurance adjuster, I think of Sam with Compass Claims. read more

All I have to say is wow! I had a lot of damage to my roof and my fence last year due to hurricane damage and when I went through my insurance all I got was a small check and none of my phone calls returned. My friend then referred me to Sam at Compass Claims and he was fantastic! He was super nice and professional. He listened to what I had to say and took care of the problems. It took a few months but he got me a new roof and a new fence for my backyard. I would highly recommend Compass Claims Consultants, without them I would still have a leaking roof and an extremely damaged fence. read more

Compass Claims Consultants made the process of working with my insurance company a breeze, after a flood behind my bathroom wall. No stress and no mess, John Hornbuckle took care of the whole thing and got me the money I needed to fix everything correctly. Highly Recommended! read more

I had a leak in my kitchen that damaged my cabinets. I called John. He was very professional. He was on time and so easy to work with. He handled negotiations with my insurance company and got me more money than I was expecting. Thank you John for a job well done. read more

John and his team were great to work with. I was referred to them after we had water damage in our house, which caused floors, walls, etc etc to be damaged. He found things that I didn't even know were a problem, which resulted in a bigger claim from the insurance company. A+ Highly recommended . read more

I had, what I thought was, a small damage on the floor of one of my rooms that had been caused by water. Thankfully I thought of calling John to see if that could be something covered by insurance. I am so glad I did!!! John came right away and help me throughout the whole process. I could literally relax as Compass Claim Consultants took care everything. They were there to file the claim, they were there when the insurance company came to inspect, they were there to prove why what the insurance campany was offering was too little, and they were prompt to get me the full amount to correct what ended up being a big project. I highly recommend John and Compass Claim Consultants. Anyone thinking of submitting an insurance claim should call Compass Claim Consultants first. read more

Highly Recommended!! Working with John has been a real pleasure. His knowledge, proactivity and professionalism are unmatched! From his original advice, recommendations of plumbers and others required to prevent further damages, and negotiations with the insurance! He is great to work with. Needles to say that we got much more money than what the insurance wanted to pay! Thanks again John for all your advice and continuous follow up! read more

I am so overwhelmed with gratitude for the work John did for my husband and I. We had water damage to our home late last year, and my supervisor recommended John from Compass Claim Consultants. At first, I was hesitant to call, not knowing the magnitude of what was ahead of us. I am so happy I made that call. I can't tell you how stressful and chaotic these incidents can be. In addition to damage to personal property, our walls, literally, had to be removed up to a certain level, or we would risk having mold. This was even more stressful as we have a 6 yr old daughter. However, John made it as stress free as it could possibly be. His knowledge and professionalism are impressive. He handled the claims process and all the important communications with the insurance company so we didn't have to add that to our already full plates. He had no issues driving to our home multiple times to handle parts of the process, and I didn't even have to take time off work to be there! I simply put a temporary code on my door and he let in the inspector and the appraiser on two separate occasions, and handled whatever he had to handle with them. In addition, all my calls and concerns were adequately addressed. In the end, he got us back more than enough to handle all the damages to our home. We were able to restore our home and put this behind us. I can't imagine what it would have been like going through this process without John. And his Assistant Ms. Gladys is such a delight! Just truly thankful. read more

We had a huge water loss and were away on vacation when it all happened. A friend of mine highly recommended John and I'm happy we listened because he assisted us with our entire claim. He got the dry out people to our property right away. He was there when the insurance company went out too as they wanted to see the damages fairly fast.The insurance company originally offered us 6k and wasn't going to pay for a lot of items they said "weren't damaged"....Yes, I know they're crazy! John went above and beyond, didn't take no for an answer and ended up getting us back about 6 times that amount! Did I mention he took care of EVERYTHING all while we were in New York for the summer? We are very satisfied with the services he provided to us, would highly recommend him to anyone experiencing any kind of property damages and would DEFINITELY use him again! read more