Overall, I have had an excellent experience with KP Everett. I find the staff courteous and…read morehelpful. I have had a few off experiences but I think that's to be expected anywhere you seek services for 10 years.

I am specifically giving the Everett KP Pharmacy staff 5 stars. Dorothea, David, all the wonderful…read morepatient young ladies who call out number after number for hours on end... let me put it this way, if you're sick and tired of being treated/mocked by the folks at the retail pharmacies: at the Kaiser Everett Pharmacy on Pine St (RIP Maple St) will make you feel like you're a patient, they work with you and your insurance always. they just get it. never have i had to worry that my meds wouldnt be ready. every time I've ever filled anywhere else, I've had to almost guarantee they'd find 6 different excuses as to why I couldn't fill my medicine. so if you like filling your meds at a pharmacy where you are treated like a human being, where people care and go above and beyond. then you will begin to appreciate the worlds greatest pharmacy staff ever assembled in the history of modern medicine, at the Everett Pine St Kaiser Perm. Thank you for the being you Everett KP!

This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

Dr Annissipour has performed two back surgeries on me. The first was extensive and I healed nicely…read more I then needed fusion surgery and have healed wonderfully from that surgery as well. Dr Annissipour is a superior surgeon and I am doing wonderful! Brandon is Dr Annissipour's assistant in surgery and in the office, and I really appreciate his expertise and his kindness to answer all my questions with patience and care. I always feel we are a team and they hear me when I have concerns or I am scared. If you need back surgery, I highly recommend Dr Annissipour!

after my fusion and laminectomy I was sent home with no care. he did not send me to a rehab center…read moreas was discussed. I received no therapy while in the hospital either. now I need additional surgery which most likely stems from the surgery he performed.

One OB did not see a heartbeat at 5-6 weeks and scheduled a D&C. An optional second opinion…read moreultrasound was offered and luckily I went because there was a baby and a heartbeat after all. The OB did not follow up about their mistake or show compassion about how that would impact a patient. Receptionists are not very welcoming, and most of the time can't schedule or reschedule appointments- you have to wait a day or two for your care team to facilitate this. In the final two weeks of a pregnancy it took more than a week to hear back from my OB. The C section process was described by two OBs that they would do skin to skin right away and could show me the baby being pulled out - but none of this happened. The baby was brought to me more than 5 minutes after, fully covered and we could not do skin to skin for at least 30 minutes after, when we were moved to another room (there were no complications). Overall very disappointed and have heard of similar experiences from multiple people. One OB did not see a heartbeat at 5-6 weeks and scheduled a D&C. An optional second opinion ultrasound was offered and luckily I went because there was a baby and a heartbeat after all. The OB did not follow up about their mistake or show compassion about how that would impact a patient. Receptionists are not very welcoming, and most of the time can't schedule or reschedule appointments- you have to wait a day or two for your care team to facilitate this. In the final two weeks of a pregnancy it took more than a week to hear back from my OB. The C section process was described by two OBs that they would do skin to skin right away and could show me the baby being pulled out - but none of this happened. The baby was brought to me more than 5 minutes after, fully covered and we could not do skin to skin for at least 30 minutes after, when we were moved to another room (there were no complications). Overall very disappointed and have heard of similar experiences from multiple people. Had my second baby at Evergreen and had a much better experience, golden hour / skin to skin were standard - they did all the baby checks on my chest and waited for a couple of hours to take weight and administer medications.

The staff was phenomenal. My midwife, Sarah was so amazing and encouraging. My nurses Emily and…read morenurse in training Elly were so helpful and comforting. I'm such a baby about all things medical and I ended up having a somewhat complicated birth resulting in an emergency C section but I felt so supported and safe the entire time because of these people. I also really enjoyed seeing midwife Hallie during my prenatal visits. There were one or two nurses during my stay that weren't awesome but most everyone I encountered was wonderful and took great care of me and baby.

Dr. Hawkins, Dr. McCoy, and Breanne VanVoast ARNP are the best healthcare providers I could ask…read morefor. They are all caring and knowledgeable and go above and beyond what most providers have done in the past. I have and would recommend them to my friends and family.

STAY AWAY FROM WESTERN WA MEDICAL GROUP IF YOU WANT TO BE HEALTHY! Horrible place to start taking…read morecare of your health! They DO NOT answer their phone lines. Instead, you have to leave a VM. Their phone number is: 425.259.3122 I was referred by my doctor (by FAX) to the above facility for an endoscopy on October 1st, 2020. My doctor sent me a letter saying if they don't call you for an appointment, I have to get them to schedule one. Nobody called me, so after waiting for one week, I called them. Their tape says I have to wait ten business days for WESTERN WA MEDICAL GROUP to contact me to schedule an appointment. After ten business days, I called every day, left VMs, and nobody called me back. Lucky me, one day, I got them during their lunchtime and was able to talk to a live person from an answering service. She was very friendly and took care of me. After talking to her the next day, a scheduler coordinator called me to schedule my consultation visit w/a doctor. I asked her why it took over 14 business days to call me back. She said they are super swamped; they get 2,000 fax referrals per day (I don't believe it). My question was, why don't you hire more people to help you? She said they are in the process of doing so. I requested to talk to her supervisor. The supervisor was not available and was supposed to call me back in 2 business days. It's two business WEEKS, and nobody called me back. How come they are still in the business is beyond me? Meanwhile, I called different gastroenterologists, talked to a live person (not a tape) got an appointment! My new GI doctor has over 100 reviews w/five stars. Western WA Medical Group doctors have three reviews of 1 star and one review of 4 stars. Unbelievable! STAY AWAY FROM THAT PLACE UNLESS YOU WANT TO RUIN YOUR HEALTH!

We arrived at 11:30 AM for surgery. Was told at approximately 1:00 PM that there was delay and…read morewould take another hour and half to head into surgery. In the end it was 4PM when actually going to surgery. I have been in customer service my whole life and the fact that this business did not have foresight or care about informing us they were delayed by 3 plus hours is tell tale sign of incompetence by staff and or management! Time is valuable today not to mention the person (me) dropping and picking patient up is not a concern speaks volumes. What about the patient who fasted for 12 hours and has to sit for FOUR hours? I have been around the block and have never seen such incompetence and disregard for peoples time in this industry in my lifetime! My family has a collective of over 200 years experience in medical field from Surgeons, to nurses, to Respiratory Therapists, to Lavoratory Scientists. Never have I seen such blatant disregard for customer service in my life!

Just had my 3rd surgery here. 2 rotator cuffs, and this time a foot…read more I LOVE this place. Nothing beats having surgery in a center that isn't full of people that are sick. ..like in a hospital. The people that come in here don't have illnesses. ..just injuries. The nurses are fantastic, the anesthesiologist is wonderful. ...and I like both of the surgeons I've had surgery with. They are very calming, friendly, and I would recommend them over and over. From insurance approval, to scheduling, to pre op questioning, to check in, pre surgery set up, surgery, post surgery, and the follow up. 5+ Stars for sure! ! My daughter will be having surgery there in a few weeks and I couldn't be happier about the facility and all the employees!

The nurses and drs here are doing a great job and very much under pressure. I know the economy…read moredictated a lot of monies for expenses. This is not my first rodeo with dietary. The do not LISTEN it's her way or the highway. She does not understand some stents have guidelines also.ive been requesting times to meet with her and she showed b up once.i told her my trays as well as others are b thrown in GARBAGE bc its not correct and she wont listen. I'm b here over 25 days and Finally got a fresh fruit which btw my family brought me. my family has b been bringing me protein drinks bc they only have one brand. Their menu is repeated over and over and today i finally got a meat at breakfast and NO im not on special diet. I told her foods i prefer and doesn't matter 4 out of 5 trays are same chicken but dunked in what they call a fancy name but its the same 1/2 chicken breast smashed into something where the name is supposed to make you feel full. always diced pears or peaches always out of can with plenty of syrup.

My father visited the Providence Everett ER on 2/19/26 and 2/20/26. Both visits left A LOT to be…read moredesired. During the 2/19/26 visit, no one even bothered to enter the visit into MyChart. I had no idea what was going on. Your Emergency Room goes out of its way NOT to talk to patient families. I am my father's Power of Attorney because of his severe dementia. On 2/19/26, I called three times to speak to a member of my dad's care team. I FINALLY got to speak to someone and found out Dad had already been discharged back to memory care. Why isn't your Emergency Department involving the POA in the patient's care? On 2/20/26 my father returned to the ER because his wound was bleeding way too much, he was not himself, strong personality changes, pain in ribs and profound facial swelling. I called the Emergency Department and on the third try finally spoke to someone who said they would add a note to Dad's chart to call me. No one ever called and I did see the note to call me in MyChart. As I mentioned, I am Dad's Power of Attorney and his dementia prevents him from being able to articulate what is wrong. I live in North Carolina. If I could be at his bedside, I would be. Another two hours passed and nothing. After my 7th call, I finally speak to a guy at the nursing desk who tells me my Dad's nurse "has her hands really full right now" and could he take my number. I gave him my name and number and told him that as Dad's Power of Attorney I needed to speak to his care team to explain why he was brought back and what we hoped would come of the visit. I told the guy helping the nurse that Dad had such a personality change in 12 hours and an oozing head wound that it was worth further investigation. The nurse at my Dad's memory care facility believed he had a concussion. Dad's aide believed he had a concussion. After I spoke with them about changes in Dad's behavior, as I too was thinking he could have a concussion. Not one nurse or doctor ever took the time to call me to discuss my father or why we wanted him looked at again. I checked MyChart and not a single test was run on my father on 2/20/26, the reason staff wrote that Dad was brought to the ER was incorrect. Basically, my father sat there, no testing was done, and he was returned to memory care without a single person at Providence contacting me about my father TWO DAYS IN A ROW!!! It seems illegal that the Power of Attorney is not contacted when care is administered to a person that has no idea why he is there. On a personal level, I am also my father's daughter. Is it the policy of Providence to keep family out of the loop when caring for patients? My father's memory care facility called me to tell me my dad was released and was being transported back to his room at memory care. SO, obviously the phones at Providence DO work if they can call the memory care facility but not the daughter/POA. I can't articulate how angry I am that I was excluded from my father's care. Memory care informed me that the ER removed the staples in Dad's head (he fell on 2/13/26) that the ER told him on 2/19/26 weren't ready to be removed yet. Information about the readiness for Dad's staples to be removed was in the After Visit Summary from 2/19/26. This tells me your nurses and physicians do not read chart notes. To conclude, my father was brought back on 2/20/26 for concerns he might have a concussion, but staff wrote down that the visit was about a bandage and removed staples that were not ready to come out and never spoke to me. Your facility told more to Dad's memory care facility than I ever heard. Staff never contacted me during either visit. I intend to escalate this complaint.

Personnel was lovely, but dismissed many complaints and did no blood draw. 2 weeks later, collapsed…read moreat work, had 2 blood transfusions, and have been diagnosed with acute myeloid leukemia. A simple blood test would have told the story. . .

Went in for a UTI. I was given the wrong antibiotics. I had a bacterial uti and was not given…read moreproper medication for it. I went septic. I ended up spending a little over 3 months in the hospital because the infection went into my spine

Beware of unwarranted add-on costs... My husband and I have been going to Providence for at least…read more20 years and have never questioned a bill. However, we got the billing information shown below... the "Treatment/Observation room" add-on charge was outrageous. I only went to the screening after getting a letter from the Breast Cancer Screen department of Providence telling me I needed to come in. My appt was on 10/20/2025 where I only sat down for a half hour with a nurse (not even a doctor) and gave the cancer history for members of my family... just to have the nurse tell me something I already knew... that there was risk of me getting cancer. The Professional Fees Of $422.00 for the nurse was acceptable.... but the additional charge for "Treatment or Observation Room" of $562 is crazy and a scam to make money. When I see a doctor (not a nurse) I do not get charged for the room.

WARNING: the mammographer lady who hurt my breasts can be identified: her right forearm is covered…read morewith tattoos. If you don't enjoy your breasts manhandled, I'd ask for another mammographer. Nov. 2023, I went in for a mammogram and left in pain. I had just had breast surgery*, which was of no concern to the tech, who was clearly on the clock and yank-shoved-smashed my left breast in. Something popped. I made her stop. I was in pain! Her response was to bring in the radiologist to try to bully me into taking more pictures. I submitted a complaint to Providence. The tech and radiologist closed ranks in standard CYOA style

They let medical assistants with a high school mentality run the show. You will see 40 plus…read morepatients daily without adequate inadequate support. The administration is in California, completely disconnected and, chooses to support medical assistants over providers

Visited this location for pre-employment medical services. Not my first choice. Concentra locations…read morestay busy no matter the time or day. I arrived at 0800 to find a line waiting to be checked in, took about 20 mins for the wait time just to check in. Once all that was completed, I had to wait in the lobby until 9am when I was finally called back. By this time the lobby was full and people were having to wait outside. Was sent back to lobby by physician to check out and wait on my paperwork at 940am By the time I left the facility it was already 945am. Took almost 2 hours to get two things completed: urine drug screen and physical. While the ladies checking people in were doing their best the keep up, it appear as though the bottleneck was in the back. Everyone was really nice and very apologetic about the situation as they attempted to deescalate issues with the waiting time. Personally when it comes time to getting these preemployment services done, my expectations remain low.