Oh crap. Are you kidding me? You're not? OMG?! That's right, someone accidentally locked the cat in the bedroom. No key? And the cat doesn't have opposable thumbs to unlock and turn the doorknob? No worries, with my Yelp App, I am powerful. Well indeed, these guys came out in less than :30 minutes on SuperBowl Sunday and did their magic to once again, reunite us with our beloved cat. While she wasn't sure what all the fuss was about, I was sure glad I didn't have to bust the door down! Our guy (I forgot his name) was professional and efficient. I highly recommend. read more

If I could give less than one star I would been trying to make an appointment for two days called 5 times and each time they act like no one has ever talked to me about making an appointment. Each time they tell me someone will call me in a couple minutes and no one ever does. If you are gonna just waste people's time be honest with them and tell them you aren't actually gonna call and you aren't actually gonna show up. read more

Key fob stopped working for the 2nd time! The first time, he came back out after I called but it took two hours. He also charged me $25 for a new fob and when I went to pay... he changed it to $30 but I reminded him he said $25. I mean over all, Key fob stopped working twice! Waisted money when I should have just gone to the dealership! In an emergency, any lock smith will help but overall I should have gone straight to dealership to get new fob programmed after first stopped working. read more

Mario did a swift excellent job and arrived exactly on time. The price was excellent; I even had him make an extra key because it was a great deal. I spent a while hunting for a locksmith this morning, and I got transferred from one person to the next. No one would give me an estimate so I could pull out cash to pay with except Mario. read more

Made an appointment with Mario with Compass safe & lock the day before the scheduled appointment. He was friendly, on time and finished the job pretty quickly. We just purchased a house and had everything re-keyed. We will definitely be using him for all our future lock smith needs. Thanks Mario we really appreciate it. Michelle & Steve read more

I purchased a rental in the Houston area. The house had multiple keys. I called a local locksmith and was turned off by his demeanor and unprofessionalism on the phone. I just hung on the guy after being out in excessive hold a 3rd time. I called compass lock next and Mario answered. He was very professional and polite. He gave me a ball park figure and I agreed to have him come out. He replaced half the locks to match up all the keyways and rekeyed the other old locks. I now have 1 key that opens my entire house! Would use Mario again in a heart beat. read more

Came home from vacation at 9:30 pm after 15 hours travel time with 3 fussy kids to discover I was accidentally locked out by my housekeeper. Called Mario and he was at my door in about 15 minutes. He popped my door open in under 3 seconds ~ no exaggeration! It took me much longer to pay him than it did for him to complete the job start to finish! Would highly recommend. read more

Locked my keys in my car and was frustrated. Mario arrived in 30 minutes and opened my car in 1 minute. Friendly, safe, efficient, and swift service. I highly recommend it! read more

There was a Kwikset Keypad Lock on our master bedroom door when we bought our house that we never bothered to reset. The battery went dead and we didn't have the master key to unlock it. Suddenly, we found ourselves locked out of our own bedroom at midnight. We contacted Compass and they arrived within 20 minutes, despite the late hour. They were professional, efficient, and friendly. I highly recommend them if you need a locksmith! read more

Update: I got a recall on my car. You'll never guess for what! Or perhaps you will. The ignition switch. You know the one that's been all over the news, people dying because of ignition failure? Yes, THAT recall. It's not the ignition lock my eye!! (I'm sorry, it makes me mad all over again) About the only person we could find on a Sunday to come out to look at the ignition lock on my car. The guy was very insistent it probably wasn't the lock but something in the steering column (without even looking at it first). Tho the first thing he did was break the driver side door lock and blamed it on a previous (allegedly shoddy) rekey job we'd had done on that lock. Did not know that you have to have the clutch depressed to try to start a manual.. His proof (after he had looked at it) that it wasn't the ignition lock was he cut a new key and the new key didn't work either. Told him to forget it when he started talking about signing a waiver before doing the work. Thought it took chutzpah to ask us to sign a waiver saying we wouldn't hold him responsible for any damage after he had already broken something. So basically I paid him $55 to break the driver's side door lock. Update: had Houston Safe & Lock on Westheimer come out the next day. They were the people who did the original rekey work on my car. Guess what!? It was the ignition lock. Btw, the new key from above worked in the repaired ignition lock. read more

From out of town rented a car and flushed the key on accident called for a quote and they were here in an hour and had the key ready within 30 mins. It is a 2014 dodge press to start car. Friendly and nice service! read more

They were my second choice this time, but they will be my first choice in the future. They were quick, reliable, and friendly. Moderately priced. read more

Fast and efficient. I locked my husband's keys in the car while it was running. I called this company and he was here in no time. No damage to the car and I was able to get a spare made. Definitely worth the bucks to avoid any hassle. read more

I'd give zero stars if that were an option. Guy was not able to program our key fob but asked us to pay for his gas. Ok..no problem. Gave him a $20 which should more than cover gas. Texted him a few days later to ask what the code was so I could see if it was the same code another locksmith was going to use (which we know wouldn't work). Got a call back from the guy...he was irate, yelling at me about how dare I ask for that when I paid him nothing. I reminded him he asked that we pay him for gas and that we paid him $20. His response was that that doesn't even cover a service call fee. My response was that he didn't charge me a service call fee...he asked me to pay for his gas. Had he charged me a service call fee, I certainly would have paid it but to call me yelling at me and calling me names out of nowhere could not be more unprofessional. I told him not to call me again and hung up. He proceeded to text me and them CALLED AGAIN yelling...being rude and ugly to me. DO NOT USE THIS COMPANY unless you want to pay them for their gas and then be VERBALLY ABUSED by them after that. SO unbelievably unprofessional. Oh and they ask for cash....you don't have to pay tax and they don't have to report it to the IRS. SHADY read more

I called compass about 20 mn ago about unlocking my truck. He said he would be there in 20 mn which I doubted bc of the rain but sure enough, he was there in about 15mn and had me back in my vehicle. Mario handled the job quickly and will be used any time I get in a bind read more

Mario hooked me up. Locked my key in my Mazda 3 2010 and within 15 minutes he came, popped my lock and also made an extra key for me. The key only allows me to unlock and lock my car but for an extra 5 bucks why not. Total was 97$. Legitimate guy and legitimate service! read more

I found the owner to be extremely rude when I tried to get in the only door of my daughter's school that he was working on. He said, "you're not getting in here. There's been 11 people come thru this door already! I asked him his name and he said, "I don't have one!" read more

Great guy! Got locked out of the house when our garage door broke and Marcus came out within 30 min. Professional, courteous and well priced. read more

My daughter was locked out of her by accident and had to contact us via her neighbors cell phone. Mario was patient in the chaos, he even waited for us to come meet him to show him the way since my daughters address was so new that is was not in Google maps. Once he got to my daughters house, he was courteous and took the time to resolve the issue and minimize the cost! His actions demonstrated that there are still good honest people that care about the client in the service industry. I highly recommend this company and our family won't hesitate to call on him in the future!!! Thank you Mario!! read more

Needed a locksmith to fix my front door lock. Called Compass and Mario showed up in ten minutes. Fixed the problem five minutes. Great service for a reasonable price. Thanks Mario. read more

They are awesome!!!! They came out at 7 almost 8 last night to help me and my husband unlock his car and make a new key for it! It was so easy and quick it was almost to easy!! Awesome customer service, I would recommend them to anyone! We called them and he was literally there the same day, and very fast! read more

Mario was quick to return my call. He assured me he would be able to unlock the safe. I lost keys to a small safe during a house move and needed it opened to get all my medicines. I met up with him and he unlocked the safe all while he should have been resting after a major surgery. I'm so thankful for his help. read more

Bad household management left me locked out of the house after a trip out of town. A quick google search and review of Yelp led me to these guys. Around 60 minutes later I was back in my house. If I had to piss away $125 because of my stupidity, I'm glad I chose these guys. read more

Timely, friendly and got the job done. We lost the key to our hitch tray for traveling and he was able to unlock it and create a new key (several others said they couldn't create a new key). Satisfied customer. read more

After having a horrible experience with a locksmith that charged 15 dollar trip fee and then tried to gouge me cause he thought I was stranded and would pay anything I got a wrecker and was referred by Houston Safe and Lock this morning to Compass Safe and Lock this morning. Mario was a very professional on the phone and helped me make sure I could afford his services. He arrived in a timely manner and charged me at 125 dollars to fix my ignition switch when the other locksmith wanted 295 dollars. He accepts major credit cards and so I was able to get another key made in to replace one that had become worn. He runs his own business and is just such an awesome young man. Very respectful and professional with reasonable prices! read more

Needed a lock removed from my storage unit. The locksmith came on time, ensured that it was my storage unit before proceeding and removed the lock very quickly! I am very satisfied with the service and would definitely use them again. Also was the most inexpensive option after my research! read more