I'm going in as a new patient to see Doctor Wang. I checked in at the front desk, (not a computer)…read morehad a lovely conversation with the front desk staff and took my seat. The nurse called me back about10 minutes later and performed the normal procedures, weighing, height, blood oxygen levels, etc... Dr. Wang came in about 5 minutes later. He is a friendly man and wants to hear about your health, history and lifestyle. I never felt rushed and he was easy to talk to. He explained his methods of care, his rating on what you are doing now, and any changes of action that is easy to understand. He said he wanted lab work and it could be performed on site! Wow! No fasting, no going to some lab, no waiting! The whole appointment was just over an hour and I'm done! The next day I received an email with my lab results and what he want to tweak! That was so quick! I am very impressed with the entire practice from the ample parking, and friendly staff, to the attentive nurses and doctors to the painless quick lab facilities. I would highly recommend them to anyone who is looking for a new Doctor. Truly a medical practice like is should be!

My first attempt the doctor was twenty minutes late before even calling me back. My second attempt,…read moreI left work early to go to my rescheduled appointment day and time and they had a note up saying closed for inclement weather but there was no attempt to even contact me and I still received my check-in notification by email. I never should have given them a second chance and I'm taking my family elsewhere in the future.

My partner was given steroids for an issue and he had a reaction to them. The steroids were…read morehelping, so he called them and asked if he could be prescribed a different kind. Note, he made clear to the dr that he has had other steroids and didn't have that reaction. It was just this one. (Which she then tried to gaslight me on and tell me he didn't tell her that and didn't tell her the symptoms were continuing. I was in the same room. I hesrd him.) Apparently ignoring that, the dragon said he would have this reaction to ANY type they put him on and that he should go to an ENT because they don't have what they need to do further tests that they couldn't do. (For what? She didn't say. We already knew he had an ear infection from his first visit and the steroids WERE helping until he had the reaction.) When I asked if she was refusing further medical treatment at this time she said No! Of course not! If he wants to come in- Apparently having forgotten that she had said before that they didn't have what they supposedly needed to test him. Insurance fraud on top of everything?

The CEO finally returned my daughters call concerning the treatment of my special needs grandson by…read moreone of their NP, He assured her action would be taken , all we can do is hope that happens , so no other family has to go through what my daughter did. I don't see anything good coming from this , due to the NP being untruthful about what happened, we will never use this facility again, and I still advise against anyone with a special needs family member from taking them to this clinic and I plan on letting other families in the community on other social medias know about this NP at this location.

I went here to get my meds back on track from having been off of them for a couple of years. The…read moredoctor i saw got me refilled for my normal meds mand got me some rx's for some other issues I have. My only small dislike is that its walk in only but that also means you can see a doc when its convenient for you

Was looking for a new primary care and this place did not disappoint. Front office staff friendly…read moreand efficient. The wait time was minimal and the nurse was kind and very attentive. I saw Emily, NP, and she was knowledgeable, kind and at no time did she appear rushed. I had a lot of questions as well as medications that needed to be refilled. She answered all of my questions and explained everything in detail. Probably spent an hour with me which is unheard of in today's treatment of patients. Also, I was impressed with how clean the office, bathroom and exam room was. I would highly recommend this clinic to anyone looking for excellent treatment and great office hours.

From the time I entered I was treated with the utmost care. Dr Dodd listened and provided feedback…read moreon why I came as well as other information was provided. The nurse and X-ray technician was kind and caring. I would definitely recommend and hope all are treated as I was!

This is my third time visiting Erlanger Expresscare and every time has been a great experience. The…read morestaff is always friendly and knowledgeable from the from desk to the Dr. They explain every step and never is a long wait! Thank you for always patching me up and getting me on the way!

Few of the nurses are really nice, professional. Most are horrible, my wife has C-Diff which causes…read morediarrhea, she has a catheter and isn't mobile. I called the nurses station that my wife had pooped and needed to get clean up as she has really bad sores on her butt. I called at 10:15 it's 10:55. And finally a rude nurse arrives

Truly wonderful folks at this location. Always have someone walking in at the ER nagging about the…read morewait. Yet the lab tech's , nurse's and doctor's are hard at work. I find a lot of people are impatient. Folks expect everything right now. We are lucky for the medical care we receive in America. Think if you had to walk for two days to a clinic. Then wait another two days to be seen. Truly a lot of selfish and ungrateful folks in this great nation. Erlanger East is a wonderful place full of wonderful dedicated people. Thank you for your wonderful service of care.

In town on vacation when I busted my chin open rafting. Went to Chi Memorial and they had me…read morestitched up and out the door in no time! From the initial call to the nurse and nurse practitioner, everyone was extremely nice, efficient, and did a great job taking care of me at a very reasonable price! Don't ever plan on going back, but wouldn't hesitate to highly recommend them!

Stopped by at 7:50pm after my daughter was injured in a basketball game. The lady working up front…read morehad already put her coat on to leave. She said we aren't seeing patients tonight because we have a burn victim that's gonna take a while. You should just go to the hospital. What? So you turn patients away while you're open and recommend they go to your competition? Well, ok. This place totally whiffed tonight!

Completely happy with the health care provided at AFC Urgent Care Ooltewah. Easy parking, nice…read morewaiting room, loved the ability to pre-register on-line and get paperwork out of the way. Mckenzie at reception was friendly and efficient checking me in. Emily, the nurse who took my vitals and history was another person with a warm personality and nice professional approach to the tasks at hand. My visit with the nurse practitioner, Colleen just blew me out of the water. Pleasant, quick to grasp what I was asking for and even faster in meeting my needs. The whole place runs smooth as silk and after working 45 years in healthcare, I am usually NOT impressed. But, wow, I think I have found my go-to urgent care for the future. I was in and out in 45 minutes. I usually wait that long to just get back to an exam room. Keep up the great work and the great attitude. Job well done by all.

Absolutely Worst place to go.  If you have to go DO NOT see the Nurse Practitioner Christina…read moreAguila.  She was so rude and wanted to argue about a referral from another provider at another location that was done over a month.  Then say, a referral was sent to orthopedic  so why are you here!! Despite the referral being sent over a month ago, and still not feeling well. She did not want to help and wanted argue and ask why are you here even though I was there for shoulder pain.  I ended up walking out and going to another facility and they treated me and I ended up on medications and in an arm sling!!  Do Not go here, the provider do want to help you or treat, they want an excuse not to treat you or help you!! I'm filing complaints with the medical board on this provider.  Worst experience and unprofessionalism I have ever encountered , must less the lack of concern or care that I've even experienced from a medical provider in the 46 years I've been Alive.  I will NEVER use this facility again or will I ever recommend them to anyone I actually care about !!

I needed a tetanus shot. Showed up first thing on Sunday, was in and out in under an hour. Couldn't…read morehave asked for a better experience. ----- So I had to stop by a second time, this time for a sinus infection of some sort. Dr. and Nurses were super efficient, knowledgeable, and and courteous. Two for two, this place is just amazing. So glad to have a competent, efficient urgent care so closet o home.

The angry screaming woman called the police on me and told them I was trespassing. LOL…read more The truth is the angry screaming woman refused service because she didn't like the fact I wouldn't get on the table; I needed to sit in the chair as I was not feeling well due to a suspected ear infection. These people are angry that you're even there, and it's evident as soon as you walk in the front door. They provide masks and insist you wear them the entire time there. I was having trouble wearing a mask that long with the ear issue. Joe Biden says Covid is over. They must be addicted to those masks.