How nice that you are reaching out - a year later! When I brought up these concerns at the time,…read moreno one cared. Now that you see there is a review posted, you suddenly want to resolve the matter. There is nothing to resolve. Your actions spoke for themselves. The excessive billing, the cold-hearted treatment, the utter disinterest in the concerns I voiced - I still recommend that families do not put their loved ones here.

This community was so clean when I visited, the residents all looked so happy and engaged. Others…read morein the area don't have that home and welcoming feeling.

What an amazing place! Clean, great activities, great food, amazing team. And the ED Jim Howland…read moreis knowledgeable and caring!

Wonderful personnel. I absolutely love Wendy and the attention to detail I have witnessed from the…read morevery caring staff every time I have visited. The front desk has a warm and welcoming demeanor and residents can be seen enjoying events or taking a walk with their pups. Truly a place to consider for your loved ones.

As a gerontologist with a Master's in Senior Living Hospitality from one of the most prestigious…read moreschools of gerontology in the country, I have had the privilege of visiting and working with many communities throughout my career. It takes a great deal for a community to truly stand out--and this one does so in every way. From the moment you walk in, there is an immediate sense of warmth, safety, and genuine hospitality. It feels like home. The Administrator Stephanie, is one of the most exceptional leaders I've encountered in this industry. Her integrity, steady leadership, and commitment to excellence are reflected in every aspect of the community. The associates here are well-trained, engaged, compassionate, and empowered to deliver truly exceptional care. Beyond serving their own residents, this community has become a trusted resource in the broader senior living field--offering support, training, and professional development for others. Their willingness to elevate standards across the industry is something I deeply respect. Every visit reaffirms the same impression: this is a community rooted in heart, purpose, and expertise. The residents are cared for with dignity, the families feel supported, and the entire team shows a level of pride in their work that is increasingly rare. I trust this community wholeheartedly and recommend it without hesitation.

Why do I recommend this facility is because the WHOLE STAFF IS AMAZING!!!! Every employee is…read moreoutstanding, and services their clients with the up most respect... And the main factor is that THEY ALL HAVE HEARTS OF PURE GOLD!! If you're looking for a memory care facility, I RECOMMEND Silverado! 100%... look NO FURTHER!!

I searched for a week when suddenly my family member needed dementia care... there are a lot of…read morenice places out there, but along with that nice are very high prices. Mamie showed us around Burton Way at Carmel North was a fit that we needed for my family member. It was very clean and nice inside, very quiet (no screaming elderly) they have a nice dining room with white table cloths, like a 5 Star place and the food is great according to my family member. The residents can pick from a menu what they would like to eat, for breakfast, lunch & dinner. They also have a entertainment someone comes in to play piano, they have bingo, and movie night. just to name a few. They are caring for my family member, like he was their own. They also have parking underground which is great as parking is very limited around there. And the price was in our limited budget under $7000. a month.

The receptionist, Violet, was very unprofessional, rude and I felt threatened by her behavior. She…read moreapproached me , aggressively, to leave , calling me names ... all because i didn't choose to respond to her uneducated comments, regarding my clothing . Why hire such a receptionist in a facility where innocent people that live there ....should have kind good natured staff ?

Sadly they are all about the art on the wall and draining your bank account…read more Management has zero compassion or empathy. Some of the employees are kind and caring but they are overworked and exhausted. There's no consistency in their staff which is disorienting for the elderly. And...they lie, which is the worst of all. For almost $17k a month THIS is what we get?! There must be better places for my mom!

I have lived at Belmont for 4 1/2 months & am very happy here. I've met many interesting people…read moreand enjoy the programs that celebrate every holiday. I've recently began taking an excellent Spanish language class that meets weekly and love using the salt water pool that's heated to 85 degrees! I began a program that screened all the fine documentary films of Amanda Pope who had recently retired after a 30- year career at USC's School of Cinema teaching both directing & documentary film making. Amanda introduced her films & shared fascinating "behind the scenes" info. She also stays to do a Q&A with the audience post screening. I really wanted to give Belmont a 4.5 rating, but there was no option to do so. There is no perfect, but aside from a dining room with poor acoustics, I think it's a great place to find companionship, a stimulating environment and an opportunity to have great fun and continue growing as we age! Before signing off, I must note that the well trained staff gets great credit for taking such good care of us. Many young people are available to help us with technology, the house keepers become good friends, the drivers get us to appointments on time and the engineers are great at fixing things in our apartments. They are the underpinnings of our stress free life. Audrey Stein

NOTE: I worked Exclusively with April Godales…read more To begin with, I looked for someone to help in dealing with my mom for months. Had hideous luck. Some made things sound too easy, brought New Age Ethics into a Alzheimers Dementia situation that really wasn't apropos, and there were others who were more interested in me having Power Of Atty or an updated Advanced Health Care Directive. I met with people that before they came to the house admitted they were at best semi-competent. I am an Only Child, have no family, friends or neighbors who can help in a hands on way. Before April, I was completely adrift. April Godales and my family always worked on a handshake deal. She visited the family home. The Nursing Facility my mom was at after her fall had given her multiple fractures, and even was there 12 hours before my mom got to the Assisted Living to make sure the bed arrived properly. IT wasn't only April that told me ins and outs of my mom's Medicare and Insurance situation, it was April who guided me through where to get my mom decent Furnishings. To wit, my mom began in a Respite Stay situation and when I realized my mom should simply be a Long-Term Resident with 6 days to get everything within the unit. April didn't blink an eye. She was around on weekends and available until 10pm most nights. April Godales is a A Level Sherpa. I honestly don't know where I--and much more importantly my Mother--would be without her. But here's the thing: I still had a physical and mental breakdown the day after my mom got to her destination and was safe & happy watching her favorite channels on her new Color TV. April was an unparalleled guide. But it has to be a family member making all the toughest decisions. The thing that was great about her was she laid everything out in an understandable way, and left the client to formulate the best decision for the elderly loved one. April knows this. The Case Managers and Insurance Specialists at facilities know this. But I am not sure that all the people who will contact Assisted Living Locators fully grasp where her job ends, and family's responsibilities now begin. She does a world class job as a professional. But the weight still has to fall upon family shoulders. You have to do your own heavy lifting for the family member you love. You cannot phone it in. That said, I looked for months and April & Assisted Living Locators were the only team at all worth their salt when the chips were down and the walls were closing in all around around me.

My friend asked me to help her find Inpatient Hospice. Laura chatted with me yesterday. Explained…read morethat there is no longer any free standing Hospice Houses in Los Ángeles. Assisted Living can't take people who are bed bound. So that leaves Board and Care facilities. There is 2 month minimum that start at $7,500 / month on Westside and $6500 in Valley - have to pay for 2 month minimum. (Private room) She then found me 3 B& C facilities that would take my 50 yo friend. Most places are for Seniors. I have forwarded the information to my friend. I really appreciate her taking the time to help me..

Nice place for my aunt to live. She enjoys it here. We spoke to some very friendly guests and…read morestaff. My aunt knows everyone and everyone knows her. Pictures and decorations are modern, interesting and creative. There is a patio in the center of the complex to allow residents to get some sunlight without being near traffic. The carpeting is clean and rugs are safe for residents and guests. I dislike walking into a facility and see rugs with the ends curled ready to have elderly trip and fall. There is a library room, game room, sitting and dining rooms. Very nice layout for residents.

Worst experience we have ever had. We chose this place for our parent partly because it was the…read moreonly Jewish community around the area. From the beginning we were very disappointed with the way the place was run. Our parent was bullied by another resident, and the management did not inform us and would not have, luckily we were told by other residents. The management dragged their feet and did very little to remedy the situation. Of course they did not want to ask the bullier to leave and lose that income. Very little attention paid to residents, very little response to family inquiries/complaints. The residence is badly in need of an overhaul. I hate to think what would happen in case of a fire or other emergency in case of evacuation. The so-called "afternoon tea" is leftover cake from the night before. In all the time my parent was there I met and talked to many residents and their families and no one said anything complimentary which makes me think the good reviews posted here are not genuine.

Let me start by saying our whole family has come to appreciate all that Rita has done to put our…read moreminds at rest. Also. I can relate to most of the previous reviews and agree. Our family member went through many years of depression due to a loss of a spouse resulting in sitting in front of TV on a day basis, which previously was the most active individual in their age group. We found a large assisted living place that in the beginning and saw some improvement, however within 7 months it got worse than before she left home. I hated to wake up and look at my phone because I was getting messages of falls, emergency hospital visits, and the list goes on. So, the family started having long conference calls every weekend on what to do? I decided to come to LA for about 5 days and find a place. I got a list of referrals and visited consistently some places more than once trying to make myself feel this is the right one. One day before leaving empty handed, I contacted Connections who set up an appointment with Rita the next morning before heading back home. Right off when you walk up to the property it looks like it is residential and blends nicely in the neighborhood, i.e. not big ugly signs. Next, you are greeted with Rita's smile, I am thinking please help us. She calm and warm. Her property inside and out is nicely maintained, and it was not overwhelming. I felt this was right. The sign for me was there, Rita had a spot and after the evaluation said the first thing is to get her eating. And a little over a month she is eating and smiling again, OK she does have her moments, but that has always been there. Still look at my phone first thing, but no messages except good ones. We were all prepared for the end, and Rita along with her group have put our family member what looks to be another chapter.

I was referred to Shalom Garden when my Mom when we were no longer able to care for her at home…read more The staff is VERY kind, incredibly thorough and provides an extraordinarily high level of care for the residents. It feels like a home with roommates rather than a care facility and from the daily activities to the fresh home cooked meals, they work very hard to provide a homey, caring environment. Every need is taken care of in a professional and kind manner from dressing to personal hygiene to getting in and out of bed. Special requests are catered for and I have never heard the word "no" come from the staff or owner. Making a decision for senior care is a difficult one, especially in cases of memory loss and the onset of dementia. Shalom Garden is a spotlessly clean, very professionally run, small care facility that has made it possible for me to sleep much better at night knowing that my Mom is receiving such a high level of care. Thank you Rita and Shalom Garden!

Having to find a loved one an assisted living community is one the most important decision I've…read moreever had to make. After I toured 7 facilities, the decision was easy! The Garden of Palms. The facility is lovely, the residence were interacting with each other and enjoying various activities. My uncle's room is exactly as I hoped - a real bedroom & bathroom with a lil kitchenette. (Not hospital or rehab generic) While all I've mentioned above is important - the real reason we selected GOP, TEAM WORK MAKES THE DREAM WORK! The administrators, health, care and support staff are truly impressive. The director, Judah is fantastic. He is very knowledgeable, compassionate and KNOWS every resident. He has assembled a professional and personable team to run this facility like a clock! This team has gone above and beyond the call of duty to help with get my uncle settled in and provided updates to put my mind at ease. My uncle moved in last week (7-11-19) so stay tuned for updates.

My mom has been there for 5 years. She is amazingly happy. She was incredibly reluctant to give…read moreup her home and full independence but once she settled in, she really couldn't be happier. The staff do a great job keeping her healthy and well fed and entertained. It's truly an awesome place.

I went to visit a friend living in one of their facilities on LA Jolla in West Hollywood and was…read morepleasantly surprised at how friendly, clean and comfy it was. We were given a warm invite, the staff took our temp, and showed us to our friends room and we made ourselves at home for a good gossip n catch up. My friend is bed bound but has a large window overlooking the pretty garden and has plenty of room for her belongings. The staff came in periodically to check everything was ok, offered us drinks and laughed and joked around with our friend with genuine friendship. Our friend told us she had attended a garden party earlier in the month which she particularly enjoyed, and there do seem to be regular events and classes. I took a star off as my friend wanted to go out in the sunshine in a wheelchair but the hoist was broken so we stayed inside. Plus parking is a nightmare...street metered a bit of a walk away.

I felt the need to give a good review to Better Living and Care. I am actually an outside vendor…read morewho comes to these homes to provide on site oral health services and have been coming regularly for approximately 10 years now. The administration is beyond helpful and the staff is always on top of things. The residents are well taken care of and very happy. I go to many of these types of board and care homes and I'm always so impressed Better Living and Care. If I needed to house a loved one somewhere I'd feel confident to have them here!