How It Flowin again came back out and did a follow up inspection on my back-flow unit. Sam was the…read moretechnician and I couldn't have asked for a nicer, more knowledgable person. Sam walked me through the whole process and explained each step along the way. Ultimately the problem was a check valve that had lost it's O ring. She replaced the necessary part and rechecked the system, which passed. Great job Sam, I appreciate your patience and for a job well done. Thank you Howz It Flowin Again. Back on track!

They have inspected our backflow device for a few years now. This year it allegedly failed the…read moreinspection. We had someone come out and clean, flush, & inspect the backflow and found it to be in good clean working order. While the one who cleaned it wasn't certified to do the county inspection, we had Howz It Flowin come back out for a retest, in which they claimed it failed again. The very next day we had one of their techs come out to "repair" the backflow. All their tech did was take 1 piece apart and used a scrub pad for less than 10 seconds on something that was already cleaned and then all of a sudden it passed. I was charged an additional $165 for what looked like an attempt to just get more money out of us. They provide the cheapest backflow inspections service but I highly suspect they are only failing some just to charge more money. I have serious concerns with that, as I physically watched what they did and it was practically nothing. Perhaps it was an inexperienced tech who failed it the 2nd time who shouldn't have been inspecting in the first place but that means they shouldn't have charged me an additional $165 after I already had the alleged issue corrected by a master plumber. I will certainly pay closer attention to their inspections in the future.