Two of the local Ford dealers had three week waits before they could even look at my car. Quote from the third local dealer seemed highly excessive. Complete Car Care took care of it for less than half of what the dealer wanted. Repair was done quickly and the service was terrific. read more

I was a walk in and needed a smog test. One hour later I was on my way and at a reasonable price. Made an appointment for another car for next week! Recommended! read more

Bait-and-switch! I downloaded a coupon for $31.75 (+ 8.25) coupon for smog. I took the freshly downloaded coupon in with my car and they said, "no that deal is off, it is now $38+." Then he said because I have a European car it would be an additional fee... total price $60. 1/3 the cars on the road are European so they should have put that fine print in the coupon. Anyway, don't waste your time with these fraudsters. They are a scam! --- follow up: Somebody from company sent me a private message and called me a racial epiteth, "cracker." He used a few curse words, too. He even remembered my vehicle. He said I didn't read the fine print on the coupon. I went to Brad's Foreign and Domestic and got my car smogged for $38. No fine print, no racial slurs... just lots of strange animals running around his garage. I recommend Brad's and will return to Brad's next time I need anything. read more

I took it in for a oil change and a fluid check and also a trip check. They did that. They told me I needed a power steering controller box as I had a leak. It was to be about $2000. Also, my cruise controller knob had come out and that would've been about $1500. my friend fixed the cruise controller not knowing even what he was doing in about three hours. I took my van to my son's mechanic and they said I had a tube to my power steering roller and I'm still waiting on it, but they said no urgency at all because Chrysler hasn't manufactured and sent them out yet. They said it's extremely small fix. I feel like possibly because I am elderly and disabled, that they tried to take advantage of me. I could be wrong, but then that's just how I feel. I had the cruise control knob and he was fairly condescending by telling me it was broken and just to take a look at it and I would see that. I didn't, but didn't want to disagree. I will not go back! read more

I've only ever had good experiences at Complete Car Care. They fairly price services and complete services in a fair time. Not only do they complete exceptional work on cars, but the costumer service is great, and they take time to know all of their costumers. Wonderful business! read more

I brought my 2011 BMW 335d in because it wasnt running right after my purchase from carmax. Needless to say Tony Complete auto cares master tech found a bunch of carbon build up in the engine, I was beyond disbelief that carmax trained technicians missed this, and what was even more concerning was it could have cost me a new engine. I was glad to bring it here when I did Lou (service writer)was very helpful in keeping me informed, and to top it off Andy the store manager even loaned me a shop care so I could get to and from work. By the time Toney had finished my car, it now runs like a swiss watch, and if you dont believe me....the photos are proof of before and after the carbon clean-out. As for costs is concerned, it costed me $1800 vs $3-5000 quoted by the dealer and other shops in the area which saved a $10-15000 engine from being destroyed. You do the math. I will definitely be back for all my eurocar needs. read more

See all

Follow up review. Back in February these criminals told me the brake caliper was damaged and brake fluid leaking and said it was dangerous to drive for much longer and the repairs should be done soon. Well, here it is almost August and just had the local dealership do a complete brake system check... Guess what? Nothing is wrong. Calipers are fine. No leaks. Complete Car Care is being reported the CA Automotive Bureau for deceptive practices and price gouging. read more

HIGHLY DO NOT RECOMMEND!!! they may seem nice but all they want to do is get money out of you. Went there for a SMOG check and they failed me, 50$ btw. My smog was fine, the failed me bc my CHECK ENGINE light was ON!! I knew my check engine light was on but didn't think they could take 50$ from me bc of that. They could have beeen truthful and genuine and told me after 1 second of being in my car that we will fail you automatically bc your check engine light is on, you should fix that and come back. NO! They wasted an hour of my time and 50$ to pull it in the garage check everything else, which was fine, then come out and tell me a failed. The guy behind the counter was very smug about it and I didn't not appreciate how they handled it. Stole my money instead of being nice people. 0 STARS IF I COULD!!!! read more

Took my second vehicle to Complete Car Care for smog certification today. This vehicle is a diesel, purchased out of state and I had several questions. Brandon was very helpful, answered my questions and was very accommodating. CCC was able to get me same day and I was very satisfied. Will continue to shop there and refer to others. Pricing was fair and clearly explained. read more

I had to have a smog check there 2 times and each time I have been it is something extra to be charged for. The first time I have to "go drive 55 mph for for 30 minutes and then park in idle for 5 minutes". So I do this ridiculous task and they pass my car, with an addition fee. 2 years pass and I get the deeded notice from the DMV that I need to get a smog check. So I make an appointment hoping to be able to be able to just simply have a pleasant experience. Wrong. The car passed everything but the tech said that I tampered work the O2 sensor. Which I didn't. I felt personally attacked that this stranger would accuse me of tampering with my vehicle. They said it's a simple fix and once I get it done, they will pass me...for an additional fee. I called the dealership and they confirmed the O2 sensor is OEM and that the tech was wrong. It's a simple mistake and I don't blame the tech for his ignorance. But I do hold him accountable for his incompetence as I was there before and passed without this being an issue. Be careful to anyone who brings their vehicle here, and be ready to waste your time and money. read more

I needed to get my car smog fed today. Called and they stated to bring right in. Showed up. Waited 3-4 min. They sud the smog inspection in less than 25 -30 min. 59.00 and I was on my way. This place is incredible. I will be back again. Thank you kindly read more

The individual who is slamming Lou is someone with personal issues. I've been using CCC for YEARS, and you won't find a nicer, more honest person in the industry than Lou. Clearly this guy was caught doing something and he's covering himself. Very unfortunate. Go to the store and meet Lou, it will be immediately obvious that this persons slander is coming from an unreliable source. I'm VERY skeptical about auto mechanics. Lou, and the whole crew at CCC my well-earned trust. Note: No, they aren't the cheapest, but they are fair and will work with you. Hey Jim...clearly you had a bad experience. There is a lot of mistrust and plenty of potential for frustration with any mechanic shop. To your question, my review isn't related to a "discount" or a "personal friendship" (there isn't one), or based on other people's reviews. My review is based on well over 50 visits to CCC with 5 different cars over the past 8+ years (before Lou started at CCC). Yes, CCC has quite a few 1 star reviews, but they have exponentially more 4 and 5 star reviews. As for Lou's customer service, clearly my experience is different than yours. He's always treated myself and my family very well. If that's not your experience, it's surprising, but your review is all about insults and slander, which is unfortunate. read more

Great for smog checks! Friendly and courteous service. They are very efficiently run and offer a $15 off coupon for smog checks online. Will definitely be back for other car needs. Thank you guys! read more

These guys continue to deliver the friendliest, kindest and most informative service. I've never been disappointed and my recent visit was no exception. I bought a 320i BMW a couple years ago and got the extended warranty. I recently took it into BMW (not in California) for it's 60k checkup. I was left extremely skeptical of the list of items the dealer wanted to service - and was, of course, naively disappointed that not a single item was covered by the warranty. So, I decided to come back to Complete Car Care while I was recently (and conveniently) in town. Honestly, it's this kind of service that I miss terribly; Brandon did a full diagnostic check, found a different list of items that they recommended servicing, explained it, discussed what was necessary and what could wait and why, shuttled me to and from their office and did it all for half the price of what the dealership wanted to bill me. (I mean, that's a given with dealerships, but it's always nice to save!) These guys are just the best. THE BEST. OH AND - it gets better. Since I'm here, I'll share another awesome story about these guys, from back in 2015. In 2014, you'll see my review describing help from Andy. Well, that same car (a 2006 Mazda 3) started having some odd behavior at stop lights and stop signs that made me pretty nervous. I called up CCC and they told me to come in. I explained what was going on and they wound up keeping the car for two days to drive it around and recreate what was going on. At the end of the second day they called me up and had me come in and what happened next is the real reason I'm a fan; they didn't bill me a thing. Nothing. They'd driven it, done a diagnostic check on it, started to open it up and what they found they decided was likely going to total the car. We went over the gory details of what was going on and their recommendation was to begin car shopping immediately, not drive too far (it was safe for around town) and all of their time spent on it the last two days was on the house, no bill, since now I needed to go buy a new car. That is what separates these guys. They have the best intentions for their customers and community, always. read more

They offered me a ride home while I waited for my car to be smogged. They called me when it was finished and gave me a ride back. Everyone was very helpful , professional and courteous. I'll go back again and recommend them to everyone. read more

Lou and Brandon (and rest of the car care team) are so awesome! They always keep me informed, my car in great condition for longevity and makes it convenient for me. They won't ever rip me off like other repair shops have and my car runs so smoothly after every checkup. They also send a text message with the full diagnostics report of everything they did during the appointment. AND best of all they are always smiling and friendly. I love complete car care!! Thanks team :) read more

Brought my car in this morning for a smog Check. The staff was great willing to work with me. Will I was here asked them to check my breaks was told by a previous shops that the need to be replaced. They gave me a better price for the same work.will be coming in for any of my car service thanks.Rose . read more

Complete Car Care Encinitas - Thanks - Auto Repair Near Me - Encinitas, California

I dropped off my car at 8:00 for an oil change and gave them permission to look around to see if there was anything else that needed to be addressed. I received a call at 9:30 am saying they were done and nothing else was wrong. I got busy with my day and forgot that I had to pick up my car. I received a text message at 4:30 then a call at 4:55 reminding me the car was ready. They close at five but promised to wait for me. I work nearby and ran to get to their shop. I felt awful, but they were really nice about waiting. They said it happens all the time. Well, I wont' ever do that again, but will always take my car to them. They are professional, honest and kind. read more

Great spot for pretty much anything that you need done to your car, whether it's a brake job, smog check or just a general maintenance service. The guys here are very respectful and open to last minute appointments which is a-ok in my book. I've been here a couple of times and have always been impressed with the service provided and honesty exhibited. Pros- European cars Last min apts Decent prices Great service Location Cons- Small waiting area read more

Complete car care called us after I posted this review and offered a 500$ refund. It's been almost two months and they haven't given us the refund. Either they forgot, or they never intended to give us the refund they offered... either way, not a good look. read more

simply asked for prices. one guy said $20 bucks and then the second person show up and extremely rude tells me $95 for the same price. worst business ever! don't waste your energy here folks. read more

They are fast & friendly! European car owners- be aware of the $10 surcharge on smog test because it is an European car. read more

Terrible! I called a week an half ago to ask about my shocks because I'm going on a road trip... that's it. I asked for a quote and they asked me to bring my car in for a FREE inspection. (Btw, I work from home so I barely drive.) $200 later, not including the Ubers I had to pay for back and forth, they wanted me to dish out $2K to change an alternator and flush the coolant!! They CLAIM it costs that much because they're going to do 100 other things to flush the damn coolant. My uncle is a mechanic and he was flabber-ghasted at that! Do not go here! They over-charge you because it's Encinitas and they think that everyone is made of money! read more

The folks at Complete Car Care offer exceptional customer service. I had extensive work done on my classic T-Bird and to date every thing appears to be satisfactory. In particular, I'd like to give a shout out to Brandon and Lou for their wonderful attention to detail and remarkable customer service. I highly recommend going to Complete Care Care for auto repairs. Jack Lane read more

Brandon and the entire crew at CCCE were great. Very professional and personable. My service was done in a timely manner.

BEWARE!! Stereo typical crooked mechanic. Just want your money and lie to you. Don't get me started on SWOG tests. They will not pass you!! They don't even care about taking 50$ from you for failing your swog test. I suggest go somewhere else!!! I would give them 0 stars if I could. They failed me bc my check engine light was on, tried telling me all this bs and I called them out bc I knew why my check engine light was on. They could have just told me from the get go, " hey your check engine light is on, we won't be able to pass you until it's off, do that before we take your 50$". I paid them to do something autozone and O"Reilly's does for free!! And that is a OB2 check. Go there before you go to this crooked place. It's free. They wasted and hour and 50$ from me for something I already knew. Very rude about it also. Andy maybe you should look into the rude dude at the counter. Very smug. Told me I failed then tried to tell me a bunch of BS like I don't know about cars. read more

such a nice reasonable, alternative to the dealership! I found them to be knowledgeable and Trust worthy

After my recent experience, I feel it's my responsibility to warn you before going to this place of business. I took in my 2006 Corolla because it wouldn't start. I knew it was likely the starter, but they said they would do a diagnosis and let me know. I then left for an overseas trip for two weeks after dropping off my car and had to deal with them over email. First, they emailed me to let me know it was indeed my starter and that it would cost $763.17 to have it replaced. They also offered me an oil change for $46.99 and a diagnostic for my check engine light for $95. That's $905.16 total. Whoa. I declined all services and told them that I might be getting a new car soon. The owner then offered me $500 if I wanted to sell it to him. Seriously. $500. When my aunt went to pick it up for me, they tried to get $180 from her for the diagnostic without ever sending me an invoice or explaining the charge. I protested because $180 seemed outrageous. They then sent me a description of what they did for me, and lowered the fee to $95 because they didn't actually do the diagnostic that costs $180. They implied they were doing me a favor by lowering the cost, yet in reality they revealed they would have swindled me if my aunt had just paid them because they didn't do the service that supposedly cost $180. When I returned to the states, I took it to my favorite mechanic to get a second opinion. I would have taken it to him in the first place if I hadn't needed to get my car to the nearest location possible after it wouldn't start. In the end, I paid a total of $375 for a new starter, an oil change, and a diagnostic for the check engine light. Compare that to the $905.16 that Complete Car Care wanted for the same exact services. Whoa. Be very wary of this establishment if you must go here. **I am not able to respond to Andy's reply below, so I'll respond as an edit. You are correct that we are not a right fit. I fit with businesses that value honesty and integrity. I would have appreciated a response from you that addressed the undeniable inflation of your prices. Instead, it seems you are saying that we aren't a fit because I have multiple services needed on my car, and because I expect reasonable prices? Please also remember that you did not give me a discount when you lowered the diagnostic fee from $180 to $95. You adjusted it to the fee I should have been charged, and which I did indeed pay. Below I am pasting a portion of the email your employee sent me: "As I told you, I lowered the diagnostic fee to $95 because it ended up being a starter motor and not an electrical issue causing the no start issue. The difference is we charge $180 for electrical issues/ no starts, and we charge $95 for a charging/starting system diagnostic." read more

Complete Car Care Encinitas - Auto Repair Near Me - Encinitas, California

Absolutely incredible experience ! I will always go to Complete Car Care for anything my car needs, this staff genuinely wants to help you ! My experience with getting my Smog/Emissions test done was beyond what I expected, superb customer service! Basically I got my smog checked at some other small garage that just wanted my money and didn't care for me. My car has 39,000 miles on it and has never had issues....so I felt scammed when they said it failed. I choose Complete Car Care because I called around to see what other legit place could help me with my car, and Andy was VERY genuine with me and asked me to come in so they could take a closer look into why I failed. When I got there Brandon was absolutely amazing and SOO helpful! He ran diagnostics on my car, helped me understand what was going on, and what we needed to do to pass the Smog test. Brandon never tried to low ball me, he ran a smog and saw my oxygen sensor didn't pass due to me not driving enough miles after he cleared my diagnostics. He told me to come back after another 30 miles, and so I did! When I got back he made sure the coast was clear this time around and my Smog test passed! 100% will recommend this place from here on out to everyone! I truly had an amazing customer service experience, Five Stars for how much they helped me out! Thank you guys!! read more

Didn't attempt to even look at my car. And I didn't have my starter on but it was on my passenger seat, and they tried to charge me $900 for a new starter including install. I had 2 starters, 1 brand new one I just bought, and the OEM one. My car was unlocked until this morning. So unlocked over night. And apparently someone had their car stolen from this shop aswell!?!?!! Car was found in Ramona. Definitely don't recommend for any service other than smog and alignment, and I still wouldn't go here. read more

Really wanted to love this place. Close to my house, good parking, and a block away from a coffee shop where I can hang while my car is beging serviced. Before I get to my current experience with CCC I'd like to mention what happened two years ago, because they bait-and-switched me on a coupon ...and I can see from other yelpers here that they're still doing the same "coupon bait-and-switch" shenanigans today. Flashback.... So two years ago I came in with a $31.75 smog coupon (with no expiration date) and manager told me that coupon is no longer valid and they will be removing that coupon from online. He said instead he'll do me a "favor" and let me use the $39 coupon. He explained that lots of people have been coming in with that $31.75 coupon. yet CCCC still makes that coupon available online. (fyi that manager stands at front counter and writes up all new customers, so he's fully aware of what's going on with their coupons) WELL A FEW WEEKS AGO, JUNE 2019, yelper Wong Fook had the exact same experience, with that same $31.75 coupon... it's now 2 years after my experience and that same manager is telling walk-ins that same line, that their coupon is old and management will be removing it soon. Yelper J.M. had exact same bait-and-switch experience. That's 3 yelpers so far and I haven't even read all the reviews. .... SO FOR 2 YEARS THEY'VE BEEN TELLIG CUSTOMERS "THAT COUPON IS NO LONGER GOOD, AND WE'LL BE REMOVING IT SOON" Back to present day.... I go in for a smog check. The actual smog and emissions tests passed, but my battery was changed two days ago therefore the car's computer has not finished going thru it's self-testing cycle, so overall my car didn't pass smog. (this is the DMV's rule) The manager suggested I drive car for another day (for car's computer to complete its cycle) then come back to have it re-smogged, and it will pass. (he assured me it will, explaining that it essentially passed already except for the small technicality) However, I would have to pay full price again. Apparently this shop and one other are the ONLY shops in the area that don't give a free re-test. Hmm. So in front of the manager I pulled out my folder and we viewed other smog coupons I had printed from the web, and low-and-behold they all stated "Free re-test if you don't pass the first time". He told me he already asked the owner (when confronted by other disgruntled customers) and the owner's firm non-negotiable answer is No, they will never ever re-test for free. (fyi its' really no skin off their back to plug someone's car into the testing computer and walk away while it runs the tests) But hey "no free re-test" is their policy and I shall abide by it, but in the future they won't get my business, plus I will pay more attention by always reading a shop's negative reviews, and avoid ripoff shops. .... btw as I write this review, their $31.75 bait-and-switch coupon is still available. ... Parking ............................................. 4 stars Close to my house ........................... 5 stars Nearby coffee shop .......................... 5 stars Pricing (smog checks, repairs etc) ... 3.5 stars Business ethics ................................ 1 star Overall cleanliness ........................... 3.5 stars TOTAL SCORE ................................. 2.2 STARS read more

These guys are great! I've been going to them for awhile now and they have always been honest, fair priced, and quick. Lou, and the whole crew, are always a courteous and do good work. Recently I brought in my Mini Cooper that was having brake light/circuitry issues. They fixed it quickly and for a great price. I recommend them to everyone in the area. - Chris read more

Very unimpressed with this place. Came for a smog check. After 20 minutes, Lou told me the "state's system is down. Our system never goes down, but everyone across the state is having this same problem. We are trying to call the state right now. Just hang tight shouldn't be more than 20 minutes" I trusted him for the first hour and then finally I called FIC smog down the street and they said their system was fine and that they had been doing smog checks successfully all morning. They also charged $50 instead of $75. I went back and told Lou and he said "oh the system is working now. Should just be 15 minutes. We'll give you a discount too for waiting" I wait 15 more minutes and he then tells me that their system is not working and they can't help me out. Just wasted 2 hours this morning. If they would have just been honest and told me after the first 15 minutes when they realized their system was down that it was an issue on THEIR end and that I was welcome to explore other options I could have saved 1.5 hours. I'm a physician and don't have 2 hours to just kill. Extremely unimpressed with the lack of honesty and customer service. read more

They are awesome! Everyone at Complete Car Care is so helpful, polite and as accommodating as they can be. We get a gift card and hand written note every New Year, not many companies do that. I highly recommend Complete Car Care! read more

I had been going here for the last few years and had brought my wife's car in as well as my own. They always seemed a little expensive, but they were convenient and got the job done. But recently I brought my car in to get a new fan blower for the heater. When they quoted me $850 dollars I decided to pass on the repair. I brought the car in on a Thursday afternoon and picked it up on a Friday afternoon. They charged me $189.50 for the "diagnostic," and when I brought the car home I noticed that the passenger side door handle had been broken. The handle was intact when I brought the car in on Thursday. I called and complained and was told that "It was like that when I brought it in". That was a lie. I told them they could fix it or refund my fee for the "diagnostic." They declined. Then I did a little research on the cost of a new heater-fan motor replacement. Turns out, I got it done elsewhere for a very reasonable $279.00 That's quite a bit better than $850. But now I know what their reputation is worth: $189.50. I'll never go back to these rip-off artists and wouldn't recommend them to anyone. There are too many honest car techs in Encinitas to put up with places like this. $850. You gotta be kidding... I'd give them no stars, but that's not an option. read more

Was able to get a smog check on the spot, a very nice lady/customer gave me a coupon for $29.99 smog check. Pretty sweet deal...inside and shaded outdoor waiting area and showing devil's advocate on tv....Pacino and Reeves haha! Anyway service was friendly.... Keep an eye out for that smog check coupon if your are in need or if your just trying to watch a sweet movie on syfy channel read more

Had an amazing experience here. Incredibly friendly service and, above all, honest. They saved me hundreds of dollars helping me avoid a repair I didn't actually need. Lou is primarily responsible for my good experience and was super helpful through it all. Thank you guys!!! read more

Phenomenal company filled with kind hearted souls. I had been to this location for a smog check in the past and I received an email from them about free oil changes for healthcare workers during COVID-19. They worked with my schedule and arranged an appointment for me on a Saturday morning. Not only was the service quick, but I left without paying a penny - not even a balance for their time and hard work spent on my car. I am grateful for their kindness and especially during very difficult times this experience meant a lot to me. I definitely plan to make this my go-to place for any future car needs after having such a positive experience. Thank you all. read more

I've been bringing my car to Complete for several years and it's always been a good experience, but the most recent one was really incredible. My husband and I were on our way to Colorado for vacation, and we'd only gotten as far as Barstow when the check-engine light came on, along with another indicator we'd never seen. We stopped at an auto parts store to use their code gadget, and it came back with something about the camshaft, 'severity 2 out of 3, repair immediately if driveability issues.' We had no idea what that meant, but it sounded pretty bad. Is the car safe to drive? Probably not all the way to CO. Should we turn around and go home and get it fixed? That would be a bummer, but probably better than trying to get it fixed in Barstow if it's a serious repair. My husband had the brilliant idea to call Complete Car Care. He explained the situation to Lou, who immediately said 'When's the last time you had the oil changed? It's probably just low on oil. Check that first. Otherwise, it's probably an issue with the sensor wires.' It *had* been a while since our last oil change, so we checked it and added a little bit of oil. At first, nothing happened, and we were debating about what to do again when Lou called *us* back to see if it was working! He suggested another auto parts store to re-check it. So we drove up the street five minutes and sure enough, the indicator lights turned off! We did go ahead and get the oil changed after that, just to be on the safe side, but the car's been perfectly happy, and no more indicator lights. If the car was low on oil, how does that trigger a camshaft warning?? I don't know, but I'm really glad that Lou did! Yet again, couldn't be happier with Complete Car Care, and super happy to have a shop I like and can always trust with my car. Thank you!! read more

PLEASE READ AND SAVE YOURSELF MONEY AND A HEADACHE!!! Crazy how complete car care paid to take down my review. Once again... A VERY WRONGFUL and NOT LOYAL company. LOU and BRANDON are terrible managers along with the mechanic that worked on my car. Dear COMPLETE CAR CARE IN ENCINITAS , So let me start off by saying they are the most unprofessional group of mechanics. They know little to nothing. Lou and Brandon are also very disrespectful and don't care about your needs. You always hear about shady mechanics and companies and you hope to never run into them. Well, they are that company. All I needed done is to replace my serpentine belt. Super easy, super cheap ( $150 ) Brandon then recommended it get my crank pully replaced. So I did so ( $500 ). After an entire day I then receive a phone call around 4pm saying that they had BROKE my radiator while trying to remove it and that BRANDON AND LOU are making ME pay for it! ($1,000 ) After arguing back and forth I ended up paying for the new radiator at cost ($140) so now the total is ($640) After waiting 4 days for my car they call me and say it's ready to be picked up and they test drive it a few times and everything g is working flawless. I get down to complete car care and immediately knew something was wrong with my car. I took it back 2 minutes later and told them the car isn't running right nor boosting. I have a 2014 Subaru wrx. They told me they won't fix it and there's still nothing wrong. I then take it straight to Subaru in Carlsbad to have it diagnosed. After two days of waiting Subaru calls me and tells me that they had not reconnected the turbo inlet hose back. Along with taken bolts off my engine bay. Then the radiator that they "broke" was not pressurized correctly and they also blew my head gasket during the entire process. ($4,000) in repairs. So all in all my cars been in the shop for a week and a half, nothing was fixed, they are a shady company who will "sabotage" your car if they don't get their way and now I will be taking them to small claims court to get my car properly fixed by Subaru. read more