I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

The staff at Kindred is amazing. The Respiratory therapists are attentive, the nurses are caring,…read morePT not only provided my mom with PT but they made her smile and laugh. We really have special thanks to so many. The team was able to ween my mom off of high flow oxygen so she was able to go home with a home oxygen solution. Thank you to: Manny for PT and partner! Nancy for healing rashes, Elizabeth, Liza, Marisol, Scott, Anthony, Emily, and Alisa... and forgive me if I missed names as you all were so important to my moms success story. My review will never reflect my family's appreciation.

No rating. Even 1 star is too high. A dear friend was sent there from another hospital. I visited…read moreher on 2/11/24 and phoned for an update on 2/16/24. They then said she wasn't on their roster and would give no further information. I called again on 2/19/24 and they hung up on me. I can't speak to medical quality, but their customer service is horrendous. I will tell this to any and everyone.

A Caring Hand Services is excellent. The staff are incredibly kind, reliable, and truly dedicated…read moreto their clients. They go above and beyond to make sure every family feels supported and cared for. I highly recommend their services!

Scheduling staff is very attentive and calls are answered promptly. Staff takes the time to answer…read morequestions and address concernd.

We were so thankful all that TLC have done for us. The…read moreowner of the company went above and beyond to help my mother. My mother speaks only Chinese and we had hard time to get Chinese speaking aide after her surgery. I found TLC online and at first they told us they didn't have Chinese aide however they would try their best. I didn't hold much of hope at the moment and continued trying other agencies. But then ,Sue, the owner kept me updated every step and 48 hours later , they found this wonderful Chinese aide for us . I highly recommend TLC

TLC took great care of my elderly mother. They had a very professional demeanor and very fast…read moreturnaround time. Highly recommend!

The complete staff providing in home hospice care for our mom October/November 2025 was excellent…read more The staff was attentive, caring and responsive. Great care was taken with our mom. Our family appreciates all the professionalism and compassion in the short time she was in your care. Brenda Seda & Yvette Torres

I feel like I have failed my mother in choosing and staying with this agency. I wanted to change…read morebut gave them a second, third, and fourth chance. I write this to save others from selecting them. Terribly incompetent office staff. I had a literal second job managing them and being on the phone. Days would go by without an aide and sometimes you had no idea who was showing up or when. We never saw a medical director - not sure if we were supposed to. I had a nurse get short with me when I asked her to check my mom's bed wounds because I should have "asked sooner" during the visit. Many other concerns about how things were handled medically but I tried to focus on that "fixing" wasn't the goal. We went two weeks without social worker support. When I called for the 4th time about this, now in tears and begging for support, I was told I had seen a social worker. So apparently I was lying? Come to find out our social worker had quit the company and nobody told us. So we got a new one. She seemed great - except my mom died two days ago and I haven't heard a peep from her since two days BEFORE she died. No bereavement counselor call. Nothing. It's incredibly painful to feel like I failed my mother at the end of her life by choosing this agency who sold me and my family on "compassionate care." There is none here.

We were highly recommended to Caring People and with my first phone call I knew it was the right…read moreagency for us to use! Julie is wonderful! She is such a professional. Her ability to understand our needs was immediate. Angel was the schedule organizer and he did a great job. Every week we would get an email with each helper, their name and the dates that they would be there. The helpers are knowledgeable, gentle & caring. I'm happy to say that after a few months we were able to stop the helpers because my Mom recovered so well! If ever needed, we would be happy to use them again.

Caring People was recommended to us by a friend in the health care business. In searching for care…read morefor my elderly mother, I found the administration kind and professional and ready to answer my questions quickly and thoroughly. Most of the caregivers who came did their job as asked. But, when we needed consistent and longer hours/days, the woman they assigned, Bintu, was the finest you could get. Not only did she take the initiative for the tasks that needed to be done around the house, but she also looked out for my mom in the most caring way. She took care of my mom's physical needs, but more importantly she always talked, played games, sang, and took her out to places that she thought my mom would like. I realize there is only one Bintu, but perhaps there are other caregivers in this agency who are just as special.

Difficult to schedule physical therapy sessions. Therapist assigned to patient was much less…read moreimaginative and engaged than home therapists the patient received from another agency. It was a poor fit.

As a caregiver of my late husband for 10 years I am familiar with the ins and outs of this type of…read morework. With that being said: my experience with VNS was absolutely discouraging for our health care system/provider. My father came home for (home hospice) on a Thursday afternoon. The assessment nurse was kind: however I say this respectfully..I couldn't understand what she was saying because she had a heavy accent. She went over his medication and assessed his body, took pictures of wounds etc. she did not do vitals or anything. (I don't know if that was a requirement) We were not provided with any medicine or supplies. Not even a little starter kit until something came in the mail. Friday My dad was having labored breathing. I called the 212-609-1920 and they advised me to give him some morphine. Ummmm with what you guys don't give us anything. NO INSTRUCTIONS. NOTHING. I had to call 911 - he was unresponsive. He was rushed to the hospital on Friday afternoon and passed away early Saturday morning. My recommendation: DON' T USE THIS SERVICE!!!!! I am going all the way to the top with this complaint. I won't rest until I get proper ethical change with the company. It won't be about money. This is about PRINCIPLE.

Jared and Jason at Life force placed us with a wonderful aide named Tabitha. She cared for our…read moremother until her passing with the care and concern as if mom was her family member . The agency is very professional and quick to respond to to any questions or needs . Our family would wholeheartedly recommend them . The Many Family

I contacted life force when my dad could no longer be cared for at his assisted living home. Life…read moreForce placed a very nice woman named Bertha. Bertha was kind, sincere, and professional. She took very good care of my Dad allowing him to spend his last weeks in familiar surroundings. Jason was very communicative and always available. I would highly recommend.

Top notch. Everything went smoothly. Thoughtful and thorough. Highly recommend this wonderful doctorread more

Dr Pam attended my husband in the last two years of his life at home, and simply held us all…read moretogether as he declined and needed more and more physical help. She unleashed a range of assistance to us, physical therapy, eye doctor, home xray, nursing support, and was simply the diffference between a good life together at the end and no life at all! She never forgets that she is in the patient's home, with his family, in his private life, and treats the whole family with caring and respect. Her advice and counsel was more than valuable to me, and my husband always felt better when she left than when she arrived! since she is board certified in hospice as well as geriatric care, she gave him a seamless transition into home hospice and a quiet and calm death in his home.