The name says it all a lot of experience care and overall wonderful staff…read more I also have neighbors and friends who love and Rappe about this place

We have been served by Touching Hearts for nearly 3 years and have had wonderful caregivers and…read moregood office service over that time. It has made a huge difference in my life as the primary care giver, allowing me to take time away from my loved one knowing she is safe and secure with a caring companion.

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

Incredible!! I live in Maine and my mom is in the hospital in NYC. Stephanie has treated me like…read morefamily advocating for mom to find the proper PT facility. I will be hiring these AMAZING ladies to take care of mom when she returns home. BRAVO!!!

I wanted to share a really positive experience we had with Home Instead Manhattan. Around…read moreChristmas, my uncle fell near Rockefeller Center on a Sunday afternoon and refused to go to the ER. We were panicking a bit because he lives alone downtown. The agency arranged for a nurse named Francyne to come to his apartment that same day, and they quickly helped us arrange care at home. The aide they sent was wonderful and incredibly patient with him. One of the biggest things they caught was that my uncle had been mismanaging his medications for a while. Francyne helped organize everything into a system he could actually follow, which made a huge difference. They also helped us realize he had long-term care insurance benefits that we didn't even know he could use. It's been about five months now, and honestly he seems healthier, more stable, and much more like himself again. We're very grateful for the care and responsiveness they showed our family.

I cannot say enough good things about Home Instead and all the staff there!! I needed care for my…read moreDad, rather last-minute, due to a recent fall & failing health, and I researched quite a few caregiver agencies in NY. Home Instead had excellent reviews (which are very important to me), and of the several companies I reached out to, they responded immediately. I was, and continued to be, incredibly impressed with their awesome response time, follow up, and excellent communication. All the way from my initial questions, to paperwork, meeting with my father, and the caretakers they sent-- their professionalism is stellar!! I was always able to get hold of someone immediately, and at all times of the day, and I live in a 6 hour difference time zone! Their staff is incredible. From their administrative staff, to the caretakers they sent (we had two), they were all so responsive & so kind. I would recommend them in a heartbeat to anyone looking for a reliable, communicative, caring elderly-care agency, with which to entrust the care of your loved one. I am so glad I found them!

The team at Lean On We are phenomenal. Supportive, organized, skilled and compassionate through…read moreeach phase of care my mother has needed. Introducing a number of candidates to me virtually to choose from and vetting any individual that they recommend. Following up and responding very quickly to any new need that arises was especially helpful. I highly encourage you to work with Lean On We during any phase of care for a loved one or yourself. I am grateful to them for their expertise.

Unfortunately -I must give them a very negative review. I…read morehave asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful

Difficult to schedule physical therapy sessions. Therapist assigned to patient was much less…read moreimaginative and engaged than home therapists the patient received from another agency. It was a poor fit.

As a caregiver of my late husband for 10 years I am familiar with the ins and outs of this type of…read morework. With that being said: my experience with VNS was absolutely discouraging for our health care system/provider. My father came home for (home hospice) on a Thursday afternoon. The assessment nurse was kind: however I say this respectfully..I couldn't understand what she was saying because she had a heavy accent. She went over his medication and assessed his body, took pictures of wounds etc. she did not do vitals or anything. (I don't know if that was a requirement) We were not provided with any medicine or supplies. Not even a little starter kit until something came in the mail. Friday My dad was having labored breathing. I called the 212-609-1920 and they advised me to give him some morphine. Ummmm with what you guys don't give us anything. NO INSTRUCTIONS. NOTHING. I had to call 911 - he was unresponsive. He was rushed to the hospital on Friday afternoon and passed away early Saturday morning. My recommendation: DON' T USE THIS SERVICE!!!!! I am going all the way to the top with this complaint. I won't rest until I get proper ethical change with the company. It won't be about money. This is about PRINCIPLE.

I reached out to LifeWorx under a time crunch, needing a night nurse for my mum the same night and…read more24-hour HHA care beginning the following day. I was fortunate to have Pamela assigned as my Candidate Relations Associate. She was so kind on the phone, was very communicative, professional, and successful. She found me a wonderful HHA for nights with my mum and also managed to find three other HHA's for my mum's continuing care, all within a matter of hours. Pamela gave me great peace of mind and support through a very stressful and worrying time and I am so grateful.

They've been helpful and patient about finding the right person for me. We all know that it doesn't…read moreclick with everyone and they're willing to try sending appropriate people. I can't give a five star rating yet: I need to see how my newest aide works out. I'll be back soon.

Renewal provided care partners for my dad for three years. The care partners took good care of…read morehim, making sure his medical needs and ADL's were addressed. Renewal's administrators were great to work with, too. They really understood our family's needs.

Renewal was a trusted, caring partner for my family, supporting my mother as she traversed the…read moreprogression of her cognitive decline. At every touch point - from the initial meeting, to crafting recommendations for companions and layering in new, different care (sometimes with pressing timeframes) - our team provided remarkable service. While my family developed our own close relationship with the team, our mother bonded with her two companions who enriched her days (and made great meals!). We so valued the team's collaborative, responsive approach to our mother's care. Thank you, Renewal!

I called this place to schedule someone to take care of my elderly grandmother and the person who…read moreanswered the phone was so incredibly unfriendly and rude. She wouldn't give me her name, she didnt have any sort of professionalism and left me at a loss on how to initiate the conversation that involves me handing them my hard earned dollars. when i asked her what steps i could take to move forward with evergreen choice after an incredibly unfriendly silence she literally said "if you're looking for a job you can go to our website" talking to that woman was like the textbook example of how not to make a sale. When the owner, Ann, called she was just as unfriendly as the nameless entity that represents her business. Ann told me, quite rudely, after i laid out that i wanted someone to come to my grandmothers home 3 days a week for 4 hours a day, That the time i needed someone to watch my grandmother was not worth it to the caretakers and if i couldnt bump the time up to at least 6 hours a day no one would take the job and it would be a 'revolving door of caretakers'. I understand what she was saying, but she reduced my elderly grandmother, that i care deeply about, to a job and a job that isnt worth it to the people she chose to surround herself with and represent her brand. I cannot figure out how am i supposed to trust Ann enough to have someone she chose watch my grandmother, largely unsupervised, when she cant even get it together enough to sound slightly kind at all over the phone. Speaking to her offended me, made me feel like i was imposing on her, and also like my grandmother was too burdensome for Ms. Ann without a larger payout. Not feelings that made my heart smile about handing thousands of dollars to her. If Evergreen choice's over the phone service is so unfriendly and brusque i cant imagine their caretakers are much kinder. Not the sort of people i would want looking after my freaking grandmother. Whatever entity on behalf of evergreen choice answered their phone needs to be retrained and Ann needs to take a hard look at her branding strategy. The way to get people to pay you is NOT to tell them that the person they care about isnt worth it or lucrative enough for you. Meanie.

I can't say enough good things about Evergreen Choice. We used their services to find home care for…read morean elderly family member and they have been by far the best agency we've dealt with. Very knowledgeable staff and excellent caregivers. I'd highly recommend them.