Our family just went through the pain of loosing one of our member After three years of fight VNS stepped in and made all necessary arrangement and helped us to care at home in last days It's not journey for a weak... but your loved ones would definitely appreciate to be home at That moment . People complaining about nurses not helping to leave longer - but they are not providing treatment , all they do is helping with comfort in last days of life [[HIGHLIGHT]]It was so brave for beautiful young lady with huge eyes to show up in the midnight and walk into the house she knows nothing about[[ENDHIGHLIGHT]] ... People should be more appreciative and lower their expectations read more

As a caregiver of my late husband for 10 years I am familiar with the ins and outs of this type of work. With that being said: my experience with VNS was absolutely discouraging for our health care system/provider. My father came home for (home hospice) on a Thursday afternoon. [[HIGHLIGHT]]The assessment nurse was kind: however I say this respectfully..I couldn't understand what she was saying because she had a heavy accent.[[ENDHIGHLIGHT]] She went over his medication and assessed his body, took pictures of wounds etc. she did not do vitals or anything. (I don't know if that was a requirement) We were not provided with any medicine or supplies. Not even a little starter kit until something came in the mail. Friday [[HIGHLIGHT]]My dad was having labored breathing. I called the 212-609-1920 and they advised me to give him some morphine. Ummmm with what you guys don't give us anything. NO INSTRUCTIONS. NOTHING.[[ENDHIGHLIGHT]] I had to call 911 - he was unresponsive. He was rushed to the hospital on Friday afternoon and passed away early Saturday morning. My recommendation: DON' T USE THIS SERVICE!!!!! I am going all the way to the top with this complaint. I won't rest until I get proper ethical change with the company. It won't be about money. This is about PRINCIPLE. read more

Based on my experience, I was left with the impression that some employees were not adequately screened or supervised for roles involving vulnerable clients. Edit: If VNS Health genuinely wants to hear from people who raise concerns, it should ensure that those concerns receive at least a response. I followed the instructions provided in response to my review and received no acknowledgment whatsoever. read more

Please don't let this company care for your elderly parents or their home health aide agency partners in care. They are the most unorganized, uncaring people who in turn send the most rude aides that stay on their phone the whole shift. [[HIGHLIGHT]]Try to make a complaint? You won't be able to reach a supervisor.[[ENDHIGHLIGHT]] They send aides who you request to not to return or they cancel service for the wrong aides. The absolute worst from managers, supervisors to aides. Horrific. Find a different MLTC & agency! Worst experience ever. All of the reviews are true! They do not care about elderly nor the family. read more

They came in. They played with the tablet. They had me do a couple little exercises when I was sitting the next one did the same thing played with a tablet and didn't do any exercising had me signed it then left and left that I said forget it don't come anymore. This isn't working you people aren't doing anything for me. I I would not recommend these people no matter what I'm gonna try Mount Sinai South Nassau in Oceanside they come to the house. Don't use these people. read more

Horrible company, Care management doesn't care about patients and when they make mistakes they intentionally ignore them [[HIGHLIGHT]]they don't call back no matter how many times you leave messages.[[ENDHIGHLIGHT]] Just take any adverse action to appeals immediately. read more

If you live in western New York like I do make sure you do your homework on what physicians are in network. Their website lists many specialist but when you contact them directly you find out that they do not accept Vns. [[HIGHLIGHT]]I am beyond frustrated as they, Vns, are not much help as I have spoken to my representative who was polite and professional but could not help me.[[ENDHIGHLIGHT]] Save yourself from what I am going through and find a different provider. read more

Never use this company. Never. [[HIGHLIGHT]]When yuo need to call to speak to them about the billing for the services they provided, it's next to impossible to get help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Someone there gives you wrong numbers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Sometime the call is answered by a message that then sends you to a satisfaction survey.[[ENDHIGHLIGHT]] WTF!? [[HIGHLIGHT]]After two hours a person told me they would have someone call me back in three days or so.[[ENDHIGHLIGHT]] I won't hold my breath. I needed one or two visits, but they kept coming back because they has authorization from the insurance company, so they ran up my bill and only took my temperature after the first visit. I didn't know how to stop them from coming, and nobody told me they would be billing me rather than only the insurance company. read more

VNS has an Escort to Medical Appts Service. DO NOT USE, totally BS, they will screw you over. [[HIGHLIGHT]]I made an appt. to be picked up today. HINT: If a company doesn't send a confirmation email/text ... AVOID[[ENDHIGHLIGHT]]. I'm a senior and deprended on them to pick me up for an urgent medical visit. THEY SCEWED UP... wrong time. They are great when it comes to taking your MONEY beforehand. DO NOT Risk your health, awful, dreadful, should be closed down. read more

OMG! [[HIGHLIGHT]]They still keep calling me!!!![[ENDHIGHLIGHT]] My 93 y.o stepfather had received terrible service from this agency. He then was admitted to a nursing home. This took place in May 2024. [[HIGHLIGHT]]I notified VNS immediately and asked to take him off their list.[[ENDHIGHLIGHT]] Guess what? They STIL keep calling me! I got 2 calls today! [[HIGHLIGHT]]I demand that this stops now![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Had an appointment scheduled for an assessment. No one showed up and when I called to make sure they were coming I was told the Nurse canceled.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They had my phone number and email and didn't bother to call, text or send a note.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They actually ballad the nerve to try to reschedule. You can't show up for an assessment and I should trust you with my mother? No thanks.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]This company is totally ridiculous.[[ENDHIGHLIGHT]] Not true to there word and no help what so ever. They started a new reward program and don't want to give you your rewards earned. [[HIGHLIGHT]]Argument every time you speak with someone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Total bullshit!!![[ENDHIGHLIGHT]] read more

The worst. Totally unorganized and they don't get schedules right. [[HIGHLIGHT]]Had to find my own care several times.[[ENDHIGHLIGHT]]

Med fraud!! They're not activating my father's account and withholding my wages as his caregiver through CDPAS, TOTAL scam! [[HIGHLIGHT]]All they do is tell me to wait, it's being escallated, meanwhile it's been 10 days and still no wages[[ENDHIGHLIGHT]]. Lodged complaints with the Attorney General, BBB, and Governors office. So now I'm forced to take them to court And switching insurance. Be warned. read more

My mom died on 12/21/2024, she was 93 with advanced dementia Alzheimer's. On her last emergency admission to the hospital the doctors and I decided to put her on hospice at home. They gave me a couple of choices but I picked VNS. Everything went very smoothly, even transport arrived early to bring mom home. This was in September and from the moment mom got home VNS were there to make her last days comfortable. Her nurse Venessa was a kind caring professional soul. The doctor assigned to mom was great and we were also assigned a social worker, he was amazing. Mom actually did very well, at one point we discussed maybe not needing hospice if she continued to do so well. Guess mom had other plans, at the beginning of December she refused to eat or drink much, so we knew this was it. The people at VNS were very supportive, I don't know if I could have handled this without them. I've read some of the reviews and I find them ridiculous. Someone wrote something about paperwork left behind, seriously lady? You couldn't have asked the nurse while she was there for an hour or called the 24/7 office number for assistance? Again, I wholeheartedly recommend VNS hospice for your loved ones. My mom's last days were very comfortable and she went peacefully in her sleep. read more

VNS Health - Mom last summer - Home Health Care Near Me - New York, New York

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[[HIGHLIGHT]]extremely disappointing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Physical therapist referred us for additional services. no one followed up[[ENDHIGHLIGHT]]. when you call you reach a call center in the Phillapines. they read a script and transfer you. you get transferred numerous times. [[HIGHLIGHT]]when I finally got the right department they said they would check something and get back to me before the end of the day. never heard a word[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]when they scheduled an aide they left a message with the emergency contact rather than the caregiver.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I could say more. but bottom line is I would not choose this agency. I give them an F[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Difficult to schedule physical therapy sessions.[[ENDHIGHLIGHT]] Therapist assigned to patient was much less imaginative and engaged than home therapists the patient received from another agency. It was a poor fit. read more

A relative of mine was a patient of VNS health, [[HIGHLIGHT]]We had a poor experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]To get a call back from the Group leader took several days.[[ENDHIGHLIGHT]]We had to go to court to get the hours of care we needed read more

The nurses are solid when they actually show up, but the overall service is an abomination.

for me all I've had since I signed up for VNS Health . Right now my copd injectio was denied because they supposedly couldn't get ahold of my pulmonoligist y not call me Ms Torres we have tried to call your doctor and we haven't well I would had called no no just denied when I specified that an important injection I get every month never had this issue before . I've spoken to VNS they gave pharmacies that was for cancer how can an insurance not know where to send the member . [[HIGHLIGHT]]Do not appreciate what VNs has put me thru[[ENDHIGHLIGHT]] . read more

Failed to secure a home health care aid while mt mother was getting PT for 2 months. Only got an Aid for 2 weeks of that time. Social Worker came and offered nothing but false hope for medicaid. Can't get a return call from the social worker or the person she was to put my in contact with. Terrible. The physical and occupational theraspist were very good. Other than that they stink! [[HIGHLIGHT]]They never call you back and you can never reach the same person twice and they are always annoyed you called to complain![[ENDHIGHLIGHT]] Don't even waste your time. They are horrible read more

If you want a frustrating experience try to book a home health care service with VNS . My wife was discharged on Monday and the rehab facility sent the referral the prior week . VNS lost it, so on Wednesday the referral was redone but more paperwork was required. Everything was done by Thursday and I was advised they would contact me to set something up for Friday . Finally with the aid of a social worker from my doctors office we have been promised that a nurse will see and and evaluate my wife tomorrow. I am not holding my breath but would like to finally see something happening read more

[[HIGHLIGHT]]Called to get Info on my moms medical condition for having a wound care nurse come and help her with bed sores.A week went by with no appt.Kept calling to find out what the hold up was[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]they had no answer and told me some one will be calling me never got a call.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]So so rude.[[ENDHIGHLIGHT]] So so inefficient. [[HIGHLIGHT]]They don't return calls.[[ENDHIGHLIGHT]] They make promises they can't keep. Better to bang your head against a wall until your ears bleed than to get involved with them. read more

The good...well, most of the nurses. The bad? Let's see, the app that you check to see when your visit is scheduled needs to be fixed. Then there's the availability of nurses. There are not enough of them to cover all the cases they have, at least it seems that way lately out here in Queens where I am. A year ago I was raving about VNS and their services but now....they're going downhill fast. It's the company mind you, not the nurses! They are absolutely wonderful! Also I can receive nursing visits from them but I had to get my HHA through another agency because Partners in Care (their HHA division, they merged) is not in my network! I have Healthfirst/Medicaid and VNS accepts it only for nursing visits. Such bull'*#t! read more

I will never use this company again. Its not the nurses but the office has terrible services. read more

My dad has a neurodegenerative disease and really needs PT and OT. After a long hospital and rehab stay, I chose VNS as the home care option because I know a nurse who used to work there, and my father in law had good experiences with them. It took me 8 months including multiple faxes, phone calls, and emails to send the discharge paperwork to the usual PT or to me, which he needs to qualify for further PT or OT. When they called me to try to resolve my request for discharge papers, they first felt the need to insist that the situation was my fault for several reasons, and that was just gratuitous. Every caregiver needs to pound their chest in atonement for having filled out a form wrong and so deserved to be ignored. I just want the form so my dad can have PT and OT. read more

Unreliable, no scheduling system and they just show up whenever they want without any regard for the patient's personal and work schedule. Most of the times I was left hanging and had to call the Clinical Manager, who never picked up or returned my calls. The therapists are frequently no-show with no explanation and no heads up that they cannot make it. I am very disappointed with their services which significantly delays my recovery. read more

VNS stalls and delays, denies additional hours so you have to appeal and more time passes, they are disorganized, not helpful when you call for assistance, and each person you talk to gives you a different answer. They are making my 96 old mother suffer without assistance --giving her 29 hours per week. She is in desperate need of assistance for daily activities and VNS is not the answer. DISGRACEFUL! read more

I stopped dealing with this agency over the pass few years, very incompetent! Besides all the things I've experienced, one thing I've noticed is how rude & poorly the staff in the office is treated. Favoritism is definitely favored here. Would hate to work here as an employee! In my opinion take your business elsewhere. ( i am required to at least put a star in order to post this review but I give it a 0 star ! ) read more

I have unfortunately been using VNS for in home hospice for my husband. It has been a complete nightmare during an already terrible time! 95% of the home health aides don't know the difference between the front or back of a diaper or how to change one, are unable to help my husband in and out of bed, fall asleep on the job (in a 4 hour shift!!!), or show up over an hour late. I have actually had 2 aides that can barely walk on their own! I'm not sure how they are supposed to help my husband! On top of all of this, a basic thing of getting supplies is ALWAYS messed up and I constantly have to follow up to make sure things are ordered. Hospice is supposed to help the patient and family out and all it has done for me is stressed me out even more! Attached are 2 different home health aides sleeping (during a 4 hour shift)...mask not on properly either read more

VNS Health - Attached: home health aide sleeping during a 4 hour shift...mask not on properly either - Home Health Care Near Me - New York, New York

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HORRIBLE!!!! USE THEM AND RISK GETTING WORSE! My partner had surgery at NYU on a Monday, the doctor's office called them to order a nurse for a home visit the following Monday to change the wound vac dressings, they got a confirmation number and then called again to confirm on Friday, all was set and the nurse was expected. NO-ONE SHOWED UP!! We called and were told the confirmation number meant nothing to them, they had his name backward so couldn't find his record in the system, they kept saying they'd call us back but NEVER did. These wound vac dressings need to be changed every 3-4 days and it had already been 5. We HAD to get these dressings changed or else he's at risk for infection and LOSING HIS LEG!!! We scheduled an urgent appt for the doctor's office again the next morning and luckily I was able to go with him to learn how to do it myself (I'm an RN) so we called them back Tuesday afternoon and refused services based on the horrible experience. Well, they just called AGAIN to try to schedule a visit! THREE DAYS LATE! These guys will literally kill your family member, DO NOT ACCEPT A VISITING NURSE FROM THEM!!!! Awful awful practice, very incompetent and quite frankly uncaring staff. After explaining to the woman what our experience was like she just said "ok!" and quickly hung up! Terrible. I work in healthcare and know how bad it can be sometimes but damn. I can't imagine the quality of their nurses working for such a horrible company! Gross! read more

The over-the-counter program better known as healthy steps is the worst OTC card in the history of cards they make it virtually impossible for you to spend the money on the card. [[HIGHLIGHT]]Customer service for these cards are non-existing[[ENDHIGHLIGHT]] I'm thinking about changing insurance companies altogether... thanks for nothing VNS... read more

I can't speak for the overall company but If the people they have are lying and filing fake complaints... then yes bad on the company. Nurse lied about the evaluation, called another agency APS to be exact and the case was closed without any follow up. So my relative could not receive short term care as agreed and recommended by medical team. If I could give below 0 stars I would. DO BETTER! read more

Mom was enrolled one week ago in hospice care at home. I can't tell you how happy I am with the service. Responsive, efficient and effective. I am so relieved! Mom will be kept Comfortable and I have 24/7 medical attention available. Don't think of using another company. VNS hospice is 5 stars! read more

NO thank you. I do not wish to do business with this health plan. No one could give me clear and concise information about the formulary for the 2025 plan year. That's just not good business. read more

Beyond awful, with a couple of exceptions. One PT spent fully 20 minutes of a half hour session on her phone. Now four attempts to get VNS to send me my discharge paper (which I need for additional therapy) have so far proved futile. read more

I need to express how thankful I am for Carmen's support after a complex surgery. I was struggling with abdominal pain and I needed help with replacing/removing bandages, eating, moving around in the hospital, and getting home. In addition to providing her phenomenal care, she helped me take care of myself in a way I never thought I could. She brought her 100% to each issue throughout the day and she has inspired me. read more

Poor communication /lack information Case manager rarely accessible. Slow to respond read more

Recieved a phone call from VNS. They were assigned to us from my mom's doctor. They refused to come unless we had 24 hr caregiver in the house. WHAT! They are nurses that were supposed to come and make an assessment of my Mom. So sad,hoping to get the care she needs....Families need help in directions intaking care of the elderly. I am a trauma nurse in Illinois,Mom in New York shame on that nursing service... read more