The price was way to much I look at my jeans before and after I picked them up and they had a iron…read moreburn and same with my shirts

I have been coming to this cleaners since 2019. I personally have spent thousands of dollars here…read more I have ALWAYS gave them a 5 star on Yelp and Google. Unfortunately this is the last time We will EVER use their services. My daughter's brand new dress that still had the tags on it and NEVER worn and cost $159.99 before tax was ruined. Dropped the dress of to be cleaned after the fitting from the amazing #1 tailor Europin Tailor Alteration & Bridal Sewing & Alteration * The Lakes, Las Vegas. This dress was the last one in my daughter's size and the color. The dress is for a wedding that is on 3/30/2024. So there is no time to even replace nor repair anything. The owner greeted me when I came to pick up my daughter's dress. As I said I have been coming for years. He even asked me to leave another review because his stars are higher than the other Mom and Pops location. My daughter and I returned back to the cleaners after seeing this burn mark. We are told there is nothing that they will do except a store credit for the dress amount. Which is NOT what we expected to hear. We asked for the owner to come in and discuss this with us. Unfortunately he refused. He had the manager on duty to relay all his messages. Keep in mind him and I were just having a nice conversation when I picked up the dress. They have you sign a store policy about removing stains and marks on items. Saying they are not responsible for any damage connected to the removal of them. They removed the oil stains that got on the silk fabric during the fitting of the dress. However, they created a burn mark in a whole different area of the dress. Only offering to give a store cleaning credit for the dress cost. All this is COMPLETELY unacceptable. To have the owner stand in my face and NOT say one word about the new damage of the dress that they caused. Neither have their manager on duty either say anything. Then to have his laugh and talk with me and ask me to leave a review as I always do for him. Is crazy !!! They have received thousands of dollars from me from repeated visits and I have sent people to this location. I ALWAYS give 5 star reviews on behalf of the owner and this business location. Just to have him treat me/us like nobody's and NOT refund the cost of the dress that they COMPLETELY RUINED !! I have sent this review to BBB and made a complaint with them as well. For this is HIGHLY UNACCEPTABLE! I HIGHLY DO NOT recommend coming to this Mom and Pop location for your next cleaning. There is another cleaners up the road that is your best option.

They've always been kind and reliable with my dry cleaning. No complaints and will continue to…read moreuse their service. Knowing that they have the dry cleaning done off-site is essential to a good experience here. If you need something back in 24-hours, go elsewhere. It's like complaining that McDonald's does not sell Whoppers.

I stopped by Mom & Pop's on Decatur to have a few items altered: a lined tulle skirt, a jumpsuit,…read moreand two pairs of pants (one just needed a new closure). While looking at the skirt and jumpsuit, the employee repeatedly commented that they were "so wide" and had "a lot of material." She then told me the alterations would be $80 for the skirt and $65 for the jumpsuit. I was surprised because the tulle only needed to be cut along with a slight hem on the lining. I was expecting a professional hem, not an unusually expensive alteration. I mentioned that the prices seemed high, so I decided to skip those items and asked about replacing the closure on one pair of pants instead. That's when she told me the seamstress wouldn't be there until Monday. I asked, "You're not the seamstress?" She said no. That left me wondering how she was able to quote exact prices for the other alterations if the person actually doing the work wasn't there. The interaction left me feeling confused and uncomfortable, and I decided to take my business elsewhere.

For the first time going to bring my boyfriends hat I wouldn't recommend again . I came to pick up…read morethe hat to find out the material has been shifted ruining the hat. I asked if we could do a refund and the girl inside said that she can't process the refund because her manger isn't here I had then asked when will the manger be back or can I give her a call or you so we can figure this out she then said it's he's day off I'm not gonna call her Then I proceeded to ask her when the next time the manger will be in that she had replied with it's un predictable so nothing was done at all until I come back in see when the manager is here The girl kinda rubbed off rude when all I was trynna do was get a simple refund for what had happen . My experience here was the worst And simple help was not provided

These guys are good. The cleaning is solid and I have not had anything messed up. The tailor is…read morehard to catch but he does a great job. Took in a bunch of shirts and some silk and he did a great job taking them in.

TL;DR: $6 to launder one shirt. 'Nuff said…read more I'm in town for 6 weeks and needed a single dress shirt laundered. This place has high reviews and is close to where I'm staying, so I dropped off the shirt. Came back 2 days later only to find out that the price was $6. For one shirt. In the DC area where I'm from, I can get 3 shirts laundered for that price. Maybe this place does great work on high-end items; I don't know. But for everyday dry cleaning and laundering, at these prices, I would never come back. Just ... wow.

The day before my daughters 26th birthday. January 23rd, 2024. I dropped off my dress shirt and a…read morecouple of my daughter's items for her Birthday dinners with me and her boyfriend. The customer service was amazing to be honest. I typically use a different dry cleaners. However I needed everything done the day of her birthday January 24th. I was told over the phone that I could bring everything in & it would get prepped for in the morning. My clothes would be done at 3:30 pm. Unfortunately I had to make 2 trips because our clothes were not done until 5pm. The price was fine. They however gave me a discount for the inconvenience. I will say they are super friendly. They know their customers by first name. It seems to be a good family oriented business. Although it was unfortunate for the inconvenience. I highly recommend this dry cleaners for your next cleaning. You clothes will thank you:) Thanks once again!

Esmerelda is great with alterations and Melvin's customer service is Top Shelf. They do a fantastic…read morejob!

I have tried several dry cleaners in the area. This is my favorite. Inexpensive and always friendly.read more

Preface- I wear suit and tie 5x a week for work. I send 5-10 articles a week to this place. Not…read moreincluding the Mrs. Lastly, I gave the suit and pants to them with no issues. I get it back, un wrap it, and there's an issue. As I went in to rectify this, before I could say this was the shop's fault, she said "No. Not us". Not wanting to argue, I told her we would find a new place. Funny, I live walking distance and I will now drive out of my way to avoid you. All you had to do was just fix it, no harm no foul. But you didn't. You choose to not stand by your work and lose a very high paying customer. Not a savvy business move. So, maddam, explain this to me: how is it that I could give you the articles of clothing in perfect condition and receive them back in not perfect condition? You were literally the last one to touched it? The tag is still on.

I've been bringing my clothes here for nearly two years, and they never fail to imPRESS! The owner…read moreis incredibly kind and welcoming, she remembered my name after just one visit, which made me feel like a VIP customer. Whether I need dry cleaning or alterations, they always do a fantastic job. Every piece comes back looking flawless, and the prices make it an easy choice every time. If you're looking for reliable, friendly service with great results, this is the place to go!

Fast service, convenient and affordable. I can leave my laundry there after hours and on weekends…read moreand it gets done usually the next day. Finally, the staff are friendly and helpful.

I love the friendly, courteous and professional staff at this location, clothing is always finished…read moreto requested specifications. Thank you! Jerome

This is the first time I've gone to this business for dry cleaning. I dropped off a suit and blouse…read moreon Monday. Today, I picked them up. The suit looks as wrinkled as it did when I dropped it off, except now, it was on a hanger and had the garment plastic on it. I am steaming it now which defeats the purpose of me saving some time. I dont understand how someone would return a product to the customer in this condition and be ok with it.

Mary is the epitome of customer service!!! First time there and left feeling like a regular weekly…read morecustomer. Will definitely be back and using for all our alterations and dry cleaning!!